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MOTOROADS ОТГОВОР:

Dear Siobhan Farrelly,

Thank you for your valuable feedback. It is much appreciated and helps us improving our services.
 We have to admit that our representative was indeed 30 minutes late for your car return and it took him 10 more minutes to find you at the check-in line at the airport. Unfortunately, on this date we were very busy and there were no any other Motoroads representatives at your airport terminal. We would like to kindly draw your attention to the following facts:
1. The representative was late because the road to the airport was closed one-way due to construction work
(although this is not an excuse for being late);
2. While you were waiting at the airport we were in constant contact with you and we offered you to leave the car documents and keys at the airport parking as you did;
3. Our representative took extra efforts to find you at the check-in desk at the airport terminal and to assure you everything is OK with your car return;
Once again we apologize for the inconvenience. We hope you will give us a chance to prove our customer dedicated service in the near future.

Team Motoroads