Page 11 » Customer reviews for service

Page 11 Customer feedback » Review services
 , Германия () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Kaliakra Palace hotel, Golden Sands
PROS: Сервис высшего класса!
CONS: 0

 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The rental car looked as new, was perfectly maintained, in a perfect state. The car was delivered at our Bulgarian home adress at exactly the agreed date and hour. The owner of the car was very friendly and correct. After the rental period the car was picked up by the owner, so we didn't have to drive to a garage to bring it back. This was done again by a very friendly person. We have no remarks, the service was perfect.
CONS:

 , Germany () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Have rent motorbikes for the third time. Started wit BMW GS650F in Alicante. By good experiences I rent one year later a BMW GS800 from Barcelona. Both times I got nearly new motorbikes, good conditions, even the boxes I rent were great and new. Both times I complained about the grip of the tires mounted on. Later more in the cons. Third time I rent now a BMW GS650F for my daughter and a XT 660 for myself on Crete (Greek). The service was great, both motorbikes were delivered in time at the airport. Both bikes were explained in details. Mobile number offered for emergency case. Anyway, at all recommended company . Thinking about a new rent coming up soon
CONS: The tires of both bikes were crap. Maybe it's sound I am picky but on that XT I could burn the tire even in 2nd or 3rd gear. There was profile on the rubber but the rubber itself was much too old. Both motorbikes weren't filled with gas. First stop for both was at the next gas station. that's not what you wanna do first when you just took over a motorbike. The top boxes were free of charge , so I don't wanna complain when you get something without payment. But if I would have paid, the boxes would had been exchanged.

 , Canada () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service from start to the end!Easy booking and excellent communication .The car was very clean ,trouble free and the receiving process was only 5 min. Definitely we will use their service again! Thank you Motoroads!
CONS: No issues here

 , Australia () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: excellent bike, had a great time would recommend to everyone
CONS: should have used them on my first trip

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The customer service was prompt and professional. The employees were very accommodating and the condition of the car was great, as well as the payment options. I will definitely use the service again!
CONS: The service was expensive.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Happy with the customer service. I will use MotoRoads again.
CONS: No issue

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have rented cars from Motoroads on many occasions and keep going back because of the excellent service we receive and the quality of the cars they provide. We are due to be travelling to Varna Airport soon & arranging our car hire through this company once again.
CONS: None

 , Belgium () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We rented two minivans for a group of 16 people. The service was perfect, the worker very friendly and professional, the cars were very good for all the road we had to make.If I come back, I will call them directly. Good services, good price. Thank you.
CONS:

 , Россия () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We are very satisfied with the service. Thank you for your professional activity! We'll be glad to cooperate with you in the future!
CONS:

 , Bahrain () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I am a solo traveler and a solo rider, this is my first deal with motoroads.com I like their high-quality services and their high-class motorcycles They are perfect, definitely I will deal with them for my next riding trip I strongly recommend, if you want to enjoy riding without hassles
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Hotel Sol Nessebar Palace, Nessebar
PROS: Fantastic service. Car seat provided for our child. Friendly driver. Good value for money.
CONS: none

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We only started using Motoroads this year September will be trip number 4 to Bulgaria and we will be using them once again. The car is always clean and delivered to our pick up point on time, collection is also very punctual. In all an excellent service. Thank you.
CONS: None.

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: No problem
CONS: No issue

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Excellent service! The price was competitive even with the extra charges for airport pick up and drop off. The motorbike was in very good condition (virtually new) and the Sat Nav worked perfectly. Antonio met me at the pick up point and talked me through everything to make sure I had no issues. He even suggested some great roads to ride - thank you. At the end of the rental he was waiting at the airport as arranged and the handover took no more than a couple of minutes - great for my early flight home. For me this rental went very well indeed and I will use Motoroads again.
CONS: I had arranged and paid for Airport pick up and drop off. It wasn't until I emailed a couple of days before my flight that I was told the airport pick up was not possible - due to staff holidays. Luckily I had lots of time when I arrived so no problem - In the end Motoroads paid for a taxi to take me to the rental shop. It didn't turn out to be a big issue but could have been a problem if I was short of time. The office staff were polite in sorting out the concern.

 , Poland () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: The transport services provided by Motoroad are really profesional. We were met at the airport by a pleasant and helpfull person, and the transfer to the hotel was fast and comfortable. What was very important to us- the children seats were safe and free and there was no problem with providing three of them. When going back- the driver from Motoroads was waiting at the hotel earlier than he should. We had no problem to be at the airport on time. We recoomend that company and we will also travel with Motoroads in the future. Wszystkim Polakom podróżującym do Bułgarii polecam skorzytanie z usług transferu oferowanych przez tą firmę. Nie mieliśmy żadnych problemów.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very pleased with the professional and efficient service when hiring a car. The major companies were closing before our late Sunday evening flight arrived at Bourgas and were not interested in our booking. Motoroads were more than happy to have the car waiting at the airport at 11.30pm on the Sunday and we were met at the arrivals gate by a very friendly man. Everything was explained in clear English and the one query we had during our rental was dealt with immediately and to our full satisfaction. The car was a bit older than some of the bigger rental companies use, but was also far cheaper, and to be honest I was renting for 2 weeks, not buying it. Overall, very impressed and have already recommended to colleagues.
CONS: None at all

 , United States () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Staff very helpful. Easy in and out.
CONS: Would be nice to get picked up at the airport.

 , България () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I m very happy i use this service again and again.Its WORTH
CONS:

 , Germany () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
Review: Imperial Hotel, Plovdiv
PROS: Absolute professional work with MotoRoads. I booked in very short time over Weekend my Transport and got very quick a confirmation. The Driver Petr picked me up on time at Airport and also on time at the way back. The Driver speaks very well English and I felt very safe during the trip. For me was it second time to work with MotoRoads and always ist very good function and you feel welcome as a guest. I have only one recommendation to improve the good Service to a perfect one. Maybe you can offer a bootle of good bulgarian water as a gift this would be great :)
CONS: None

 , Czech Republic () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Rent car in Bulgaria . At resonable fare rent a car which was almost new . Comunication was quick and down to topic , as well when ordering car on the net as well during pick up and returne . I can recomend .
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We were met very efficiently at Plovdiv Airport (our flight was very late, but the Motoroads representatives were there). All the aspects of our car hire were carefully explained in good English and the car was fine and perfect for our needs. At the end of the hire, we were again met at the airport at exactly the right time, our deposit was returned on the spot, and everything was conducted in a very pleasant and efficient manner. Would highly recommend Motoroads to anyone travelling to Plovdiv Airport, especially as the only 'big name' hire car company closes before the Ryanair flights arrive/leave!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: : We rented a car from Ruse for a one week trip along the coast and Veliko Tarnovo. The car was very good and clean and did the job nicely. Happy with the customer service. I would definitely use MotoRoads again.
CONS: Not muchto say really

 , Poland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great company. Immediate response from the customer service. Great service quality. Perfect punctuality. Keep up the good work! Thanks for help!
CONS: No cons.

 , Norway () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Iberostar Hotel, Sunny Beach
PROS: Transport from airport to hotrl and back to airport. Good service and good car
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Redenka Golf & Ski Club, Bansko
PROS: we hired a 5 +2 zafira for 2 weeks and picked it up at sofia airport. The pick up was totally painless with the rep. waiting for us with a large sign with my name on it. On returning the car at the airport I made a mistake and took it to the wrong pick up place but 1 phone call later it was sorted.I have hired before in Bulgaria with problems but MotorRoads were excellent.10/10.
CONS:

 , Hungary () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We rented the car from Thessaloniki Airport. The representative was waiting for us, and provided us a bigger car than it were hired. The car hand over was quick and easy
CONS:

 , Slovakia () Service:   SNOWMOBILING 
  Family with children Customer review rating
PROS: I am very satisfied with the service. I can only recommend to everyone. Next time I will book only through them.
CONS: Everything is OK.

 , Sweden () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: We rented a Yamaha midnight star with pick up in Dubrovnik and drop off in Split three days later. It all worked VERY smooth. The bike was excellent and both drop off and pick up worked well according to agreement. We rented a set of side cases and a helmet as well, both good quality even though the side cases where a bit ripped when we got them. We are very happy with your services and will definitely be contacting you again if we have the the opportunity to take a somewhat similar trip. We would also recommend you for any one who is looking to hire motorbikes on their holiday. Thank you.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: It is always a pleasure to use Motoroads every time I am in Bulgaria. The drivers are friendly and courteous and always willing to stop for a comfort/ coffee break. I have used Motoroads airport transfer service for many years now and I trust them enough to use them every time. I have recommended Motoroads to many British apartment owners in Bansko and Razlog and everyone has been delighted by their service. For me and my husband It is unthinkable to use any other Airport transfer company other than Motoroads.
CONS: none

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Most of the time I rent cars from here, motoroads uses number of contractors and every time people are nice and responsive in case of road assistance needs. No hidden taxes. In the past I''ve been using Herz and Avis and switched to motoroads, prices are better.
CONS: Need newer cars.

 , France () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We rented a car from Varna for a one week trip along the coast. The car was clean and we were happy with the customer service, who was very nice at pick-up and at drop-off. We would definitely use MotoRoads again.
CONS: Not much to say.

 , UAE () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: We work in Saudi Arabia and everyone uses your services for motorcycle rentals. Your company has become well known for its great service, top notch bikes and customer care! Keep up the great work! See you this summer!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Car was exactly what we had ordered. Polite professional staff. Car clean. We had some difficulty in that the car broke, the company repaired the car quickly and were very responsive
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: the car was nice and clean when she was delivered. The contact with the persons from this site are really kind and good prices
CONS: there is no cons

 , Italy () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Great service! Location Crete: motorbike delivered at hotel and dropped off at airport, always on time! Really polite staff and resonable price! See you next time Motoroads!
CONS:

 , Israel () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: The bike was in good condition and was delivered to me at the airport on time, good trip
CONS: The saddle bags were of a kevlar kind, not lockable and not hard case, gps small and not so friendly, was charged in local croetian currency and not in euro.

 , United Kingdom () Service:   SNOWMOBILING 
  Family with children Customer review rating
Review: Imperial Spa Hotel, Sunny Beach
PROS: We use moto in june for me and 22 lads on a stag do. GRAET SERVICE ON TIME AND WE HAD A HAPPY DRIVER...considering we was loud and drunk.. I will defo use again..THANKS AGAIN MOTO ROADS...
CONS:

 , Россия () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Все очень понравилось, персонал отзывчивый, помогли найти заправку и даже сопроводили до неёи помогли заправиться, без проблем поменяли скутер на маленький, так как заказный нами скутер оказался слишком большим для двух девушек. Ребята, спасибо вам огромное!
CONS:

 , Czech Republic () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very helpful online support as well as during a phone conversation! The gentleman I spoke with was professional and spoke English very well. He addressed my concerns and I was able to proceed with the booking.
CONS: During the booking process, I wasn't sure if the upfront payment would be refunded if the car wasn't available. I didn't notice an explanation on that part of the process.

 , Canada () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Booking with motoroads was very straightforward and faster than I expected it to be. They're very flexible and eager to work with you. In our case, we booked a van that was going to take us through 4 countries, one of which was Turkey. A lot of Eastern European countries decline your booking request when they hear about Turkey, only because of some extra paperwork that's involved in the process. But the motoroads team was not only happy to help us with this, they even went the extra mile to make sure we got all documents in original, in time. The car was delivered at our request to our address, not at the airport, which made things easier for us. Return was made late in the day, but they had no issues with the timelines we requested. Both take-over and return were really easy and thorough, with an inspection of what the damages (if any) would be. We had a minor incident with one of the lights getting damaged - they only charged us for the cost of the light, no extra fees for labour. Overall, we were very happy with the service we got and will book with them next time we need a car in Europe.
CONS: Only setback was the AC that wasn't working at the time we got the car. But it was a quick fix, we called and spoke with the motoroads team and were told to bring the car to a service. We were given back the money for the service bill, so no extra cost to us, other than the 1 hour we spent at the service shop.

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
Review: Victoria Palace Hotel, Sunny Beach
PROS: I was greeted upon my arrival even though my flight was almost 90 minutes late. It took me less than 10 minutes to fill all paperwork and get going. The car wa in good condition and exactly as promised, including booster seat. Returning the car took exactly 3 minutes. A representative was already waiting for me when I arrived at the airport. All and all motorcades exceeded my expectations.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service even though we had to change collection times twice thanks to airline.Car was clean and tidy and your repasentadive was very helpful.
CONS: Nothing.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We were very satisfied with the car, no problems and met by courteous staff at Sofia airport. All went according to plan. Will hire a car again on our return in October.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: 2nd rental. All went smoothly no problems with the meet time and the car was great without any problems.Will be back to book again on my next visit and will def use this company again.Many thx for it being very easy from booking to finish
CONS: Had to pay leaving varna airport with the car

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Exceptionally professional and timely service. I loved the flexibility of being able to leave the car at a location of my choice. The car was delivered to me in great condition. There were no problems with it through our trip of close to a 1000 miles across Bulgaria's less than perfect roads!
CONS: It's nice if you warn by email at time of booking that a physical person will be actually looking for the client- this would have prevented me from trying to find an actual kiosk at the Sofia airport

 , Belgium () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We were pleased with the service of Motoroads! No hidden conditions, fair price, all according to agreements. Easy to order everything on-line.
CONS: It could have been easier to have a driver with notice of English. By that reason we couldn't fix a new time neither the exact place to be picked up. And during hiking no access of mails didn't make communication easier. But the good old "short messages" solved that challenge. :).

 , Israel () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Nessebar Fort Club, Sunny Beach
PROS: The service has been excellent., perfect timing and good value for money. Thank you!
CONS:

 , Austria () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: good bike - had no Problem; helpful and friendly employees
CONS: caution is very high and the "offer" to pay another 20€ per day to reduce the caution is not very "charming" :-(

 , Bulgaria () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Grand Hermitage, Golden Sands
PROS: Very efficient, would use again, on time both ways to and from airport
CONS: No cons


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Very professional company. We had 5 bikes delivered at the airport in excellent condition (3 of which were brand new! ). Our one week bicycle trip was just great and Motoroads picked up our group 300km away to return back to the airport. Sioufi