Page 11 » Customer reviews for service

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
Page 11 Customer feedback » Review services
 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: The best company for car rentals in Bulgaria. I'm very satisfied with the service provided. I have booked Opel Astra and i recieve Renault Megane who was 2 years newer and had a great fuel consumption and performance. Overall well maintained cars,very good prices, friendly staff, i already use Motoroads for my holidays and I will use them again next time. Many thanks for everything. Will recommend Motoroads for all my friends
CONS: None

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: ездил покататься в Банско, бронировал авто на неделю у этой компании - все понравилось! :) достался, практически, новый форд фиеста (в поездке я был один), на зимней резине, что, в последствии, очень помогло - возвращался в Пловдив из Банско в жуткий снегопад через горный перевал, половина машин тащились как черепахи, создавая аварийную ситуацию, у меня - все ок!) кстати, у большинства рентакаров, в которые я обращался, зимняя резина - дополнительная и недешевая опция! получил и сдал машину в аэропорту быстро, без лишних проволочек. улыбнуло: бутылочка минералки в кармане двери авто - мелочь, а приятно!) в общем, видно, что компания борется за каждого клиента, приятно пользоваться их услугами!))
CONS:

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Второй год подряд оформлял в аренду Тойота Камри 2.4i на две недели в конце июня (2015 год) с выездом в Грецию. Вместо выбранной машины предоставили дизельный Ford Mondeo последней модификации. Машина в отличном техническом состоянии, вся семья поместилась с комфортом. Вся семья осталась очень довольна! По времени подачи в аэропорту София всё точно: оформляли на стойке, всё быстро и удобно. Сдавали тоже в аэропорту: так же никаких нареканий. В этом году обязательно буду арендовать машину у Вас.
CONS: Нет, всё было отлично

 , Netherlands () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Fantastic service, the taxis always arrived on time and got us safely to our next destination.
CONS: Nothing

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Арендовали машину в январе 2015 в Пловдиве. Бесплатные детские кресла, дружелюбные сотрудники. Отличные цены! остались очень довольны.
CONS:

 , Россия () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Информацию о компании (аренда авто) получили из интернета. Через интернет забронированили подходящий нам автомобиль на весь срок отдыха в Болгарии. По прилету в аэропорт Софии нас втретил представитель копмании, с ним мы оперативно оформили документы на аренду авто, что нам понравилось.В конце от дыха так же в аэропорту сдали автомобиль. Такие условия нас устроили и в дальнейшем мы готовы пользоваться услугами вашей компании.
CONS: нет

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We have used Motoroads for many years and found them to be great value for money and a friendly and reliable service. The vehicles are always clean and have the right level of equipment for the conditions, especially Winter where winter tyres and snow chains are provided. We have taken their cars across the country without a hitch.
CONS: Some of the cars have high mileage and interiors can be a little worn, but acceptable for the costs.

 , Israel () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Very user-friendly service.I used the car for rental a few times. Always received attentive and professional service. good combination of price and quality. And I hope for further cooperation.
CONS: Nothing

 , United Arab Emirates () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: My rental was wonderful,I was met at the airport by a friendly man who took me to my car. I signed all papers and off we went. Car was very economical on petrol and we traveled around Bulgaria alot,car was reliable,no problems. Service was great,I will use Motoroads again on my future travels. Thank you,Michael Palmer.
CONS: GPS was programmed to only give directions in in Bulgarian,we tried to change it to English but English voice was not loaded.

 , Bulgaria () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I'm very happy from service. I recommending this service for everyone that s working .I'm feeling very happy and comfortable
CONS:

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Доволни сме от услугите.Корекност и точност.
CONS:

 , Canada () Service:   CAR RENTALS 
   Customer review rating
PROS: Very good and professional service. Easy to make the reservation, payment and pick-up, no hidden charges or ``rules``.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have used Moto Roads 3 times, 1 transfer and 2 car rentals. The service has always been 1st class, good prices with friendly staff. I was recently delayed 10hrs by the airline, but Moto Roads were still on time when I eventually landed in Sofia. I would not use any other company.
CONS: None whatsoever

 , Bulgaria () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: transfer was half an hour late due to extreme weather conditions, namely 2ft of snow, but still got our guests t their destination just in time to get connecting transport, the driver was excellent, many thanks
CONS: none

 , United Kingdom () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Very happy with the service. My driver was polite and ensured that I reached my destination within time. I would gladly use this service again.
CONS: No cons

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: The best car rentals in Bulgaria.I'm very satisfied with the service.Very well maintained cars,good prices,already use Motoroads couple of times for my holidays and I will definitely use them again very soon.Many thanks to Hristo,who was very helpfull and always waiting for me.I will definitely recommend to all my friends
CONS:

 , United States () Service:   CAR RENTALS 
   Customer review rating
PROS: Excellent price/quality ratio. Very satisfied.
CONS: N/A

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: This was the first time that I had used an off airport car rental company and I was pleasantly surprised by the efficient and friendly service.
CONS: On my return, I missed the car hire phone calls as I was checking in at the airport but eventually picked up the call when I moved to a quieter area and the return process was easy after that.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: 1st class service met all my expectations Thank you
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We always recommend Motoroads for both transfers and hire cars for any of the visitors to our ski apartment in Pamporovo. In all cases, the level of service has been very high and all of the feedback has been positive. We have more visitors this season using Motoroads and I am sure they will continue to exceed all their expectations. Keep up the good work Motoroads!
CONS: Nine

 , United States () Service:   ATV & QUAD 
  Mature couple Customer review rating
PROS: Very friendly and friendly web site with complete service information and transparent pricing. I'm using it to book for my ATV and vacation rentals.
CONS: None s far.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We always use Motoroads for car hire when we stay in Pamporovo. Nice people and very reliable - whatever time of year.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Wonderful service as usual
CONS: none

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We always recommend Motoroads to all our friends and family who visit Bulgaria. Most stay in Pamporovo and either use Motoroads for a transfer from Plovdiv or rent a car from Sofia and drive themselves. There have never been any problems and would recommend Motoroads to anyone. Keep up the good work!!
CONS: None

 , Afghanistan () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
Review: California Apart Hotel, Bourgas
PROS: It was a very nice solo ride, its the best way to enjoy Istanbul, I like the helpful staff at the rental office and i like the awesome bike, I will be back soon.
CONS: nothing to mention

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We have always hired cars with Motoroads to get from Sofia to our house in Veliko Turnovo. The staff have always been very friendly and met us at the airport on time. We have never had a problem with the cars and always had our security deposit back at the end without and problems.
CONS:

 , Iraq () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Each time when I come back to Bulgaria I'm using Motoroad's service. My last experience was the best ever. I've booked Opel and got a low mileage Ford Focus who had a great performance in terms of fuel consumption, road handling and of course perfectly clean interior. Service was prompt and I didn't have any issues at the pick-up and the handover. Although my flight was delayed around 30min company's representative was waiting for me. My next travel to Bulgaria is not so far in the future and I'm looking forward to use your service again.
CONS: As a Automotive industry employee for 11+years I have a friendly note: pay attention to the condition of tires.

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: В сентябре брали машину в аренду , нас самолёт задержали и очень приятно , что представители компании терпеливо ждали нашего прибытия. Большое спасибо. Передача машины и документов прошла за 5 минут, все как обычно. Хочется Вам пожелать удачи и в ближайшее время опять воспользуемся услугой по аренде автомобиля в Motoroads.
CONS: Нет

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We were met at the airport, just as advertised. We ended up with a bigger and better car then we were expecting. The service was excellent. At the end of the holiday we dropped the car off at 11am as expected and simply handed over the keys and the documents. No fuss, very simple. The price was the best we could find and the service excellent. Why use anyone else?
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great services,great people.It's a real pleasure using them every time.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I regularly travel to Bulgaria and I rent from Motoroads every time. Very competitive prices and helpful staff. Easy to contact in case you have a problem during the rental and prompt response to all queries.
CONS: Never actually had the car that I booked, but always got an adequate replacement so it is a bit of a surprise every time! Also, sometimes I have been met at terminal 1 by a rep from the company and sometimes I have to make my own way round to terminal 2 to pick up the car, which can be a bit confusing.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Car was as described in quote and reliable. Pick up service was prompt
CONS: The agreed time by email and at pick up was 12.00 pm. However at 12.10 there was no sign of someone to take the car from us. It took several phone calls from my British mobile which obviously cost me money. Eventually someone arrived at 12.45. We were lucky to make our flight and it meant as we were some of the last passengers to check in we were not sitting with our children on the flight. Felt this was extremely poor unacceptable service.
MOTOROADS REPLY:

Dear Siobhan Farrelly,

Thank you for your valuable feedback. It is much appreciated and helps us improving our services.
 We have to admit that our representative was indeed 30 minutes late for your car return and it took him 10 more minutes to find you at the check-in line at the airport. Unfortunately, on this date we were very busy and there were no any other Motoroads representatives at your airport terminal. We would like to kindly draw your attention to the following facts:
1. The representative was late because the road to the airport was closed one-way due to construction work
(although this is not an excuse for being late);
2. While you were waiting at the airport we were in constant contact with you and we offered you to leave the car documents and keys at the airport parking as you did;
3. Our representative took extra efforts to find you at the check-in desk at the airport terminal and to assure you everything is OK with your car return;
Once again we apologize for the inconvenience. We hope you will give us a chance to prove our customer dedicated service in the near future.

Team Motoroads

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: absolutely reliable concerning time of handing over, top-price, quality of the car very good- booked an OPEL Corsa and got a CITROEN C4, next time again
CONS: no cons at all

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Staff at pickup were excellent, friendly with a good sense of humour. Drove the car a short distance to sort out the paperwork and finance. The car itself was a BMW X3, not what we were expecting but good enough. We traveled from Sofia to Vratsa and then up to Vidin back to Vratsa and then Sofia, so quite a few miles. The BMW performed well with only one small problem(see below). We enjoyed our stay in Bulgaria and will return in 2016, and we will hire from Motoroads again
CONS: The BMW, boot had the habit of coming open(not fully open) just enough to make the internal lights come on, we would have to stop, open the boot and then shut it again, not a big problem just a nuisance(this is the reason four the four star rating), Apart from this we were very happy with the car and the service from your staff was excellent

 , Россия () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Арендовали в феврале 2015 Chevrolet Epica (автомат) в аэропорту Пловдива. Никаких проблем с приемкой/сдачей авто не было, все очень четко и без задержек. Автомобиль в отличном состоянии, хоть и не новый, был укомплектован всем необходимым, включая цепи на колеса. Отдельное спасибо менеджеру Ивану за внимательное отношение к клиентам: вечером накануне отъезда позвонил и предупредил о необходимости выехать с запасом по времени из-за прошедшего снегопада. Цены очень демократичные (а на авто с АКП вне конкуренции). Спасибо работникам компании за быструю работу и человеческое отношение. Надеюсь в будущем воспользоваться услугами Motoroads снова.
CONS: -

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Thank you. For our trip in Bulgaria we booked a car at motoroads. The service was very good, the car was cheap and reliable - we had a great time. Roland
CONS:

 , Украина () Service:   BICYCLE RENTAL 
  Family with children Customer review rating
PROS: Наконец-то нашли прокат велосипедов для туристов в Барселоне - MOTOROADS.Очень удобно, быстро, не дорого и главное можно свободно передвигаться по Барселоне и изучить весь город, а также самые укромные уголки этого прекрасного города. Браво MOTOROADS. Успехов Вам и процветания.Спасибо что даете туристам возможность свободно и быстро передвигаться по красивым местам.
CONS:

 , France () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Simple, fast, reliable and cheap. The car was in good condition even if it had more than 50000 kms.
CONS:

 , Israel () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I took the car from Ruse for one month. I was very pleased with the car, no problems at all. The guy who came to give and pick up the car, came exactly on time, and was nice and helped me to get around. Gas was full. The price was good. I surely recommend this company.
CONS:

 , Spain () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Reliable and efficient service
CONS: none

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service - excellent value fo money - polite and helpful staff. Thank you.
CONS: Slight problem with electrics but managed ok.

 , Israel () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: very good service all went smooth....thanks
CONS:

 , Sweden () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Very friendly and helpful driver, driving carefully and finding his way and knowing of good places to see and eat. Ok bus. Kept all times very good.
CONS: The bus was little squezzy in the back. Probably due to the roads and all the pot holes.

 , България () Service:   ATV & QUAD 
  Solo traveller Customer review rating
PROS: Изключително удобство - бързо предоставян и приемлива цена при гарантирана техническа изправност. Какво повече?!
CONS:

 , Israel () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Hello everyone I rented a car through this company Everything works very good I get a clean vehicle with no mechanical problems The pick up was quick with no problems Return car was very fast and without problems No doubt I will come back to this car rental company Thank you Ofer
CONS:

 , Australia () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Pick-up was exactly as described from Sofia Airport and was efficiently transported to Bansko by a courteous driver. Would recommend your service to others.
CONS:

 , Latvia () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Accord Hotel, Sofia
PROS: Великолепно. Все во время, цены вполне приемлемые. Отношение как к родственника. Спасибо.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: The company are very reliable, delivering and collecting the car as organised - including 4am return! Car was reliable - if a little old - but that gave it character! All money transactions were as originally agreed which is not always the case with some of the larger companies.
CONS: One small item - oil level had not been checked and within 50km the oil light was flashing. Put right with a litre of oil!

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We booked a VW Touran, because we had to travel to a family event in Greece and we were 6 people so we needed a minivan. The car was perfect, Bojidar - the guy who run the operational matters was was very friendly and cooperative. I've tried a couple of other BG rent a car companies before, but never had the same pleasant and accurate service. Totally recommended!
CONS:

 , Netherlands () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Great service, wel maintained motorbikes, good value for money
CONS:


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