Page 23 » Customer reviews for service

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
Page 23 Customer feedback » Review services
 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Вече два пъти използваме услугите на Motoroads и сме много доволни. Изключително коректни са!
CONS:

 , Россия () Service:   CAR RENTALS 
   Customer review rating
PROS: Бронировали в первый раз машину на 12 дней. Подача вовремя, машину предоставили классом выше за ту же цену, на звонки в период аренды реагировали сразу, очень услужливые и доброжелательные. Во время сдачи также никаких проблем, мы очень довольны, обязательно воспользуемся в следующий раз!
CONS: Придраться не к чему, все очень хорошо.

 , United Kingdom () Service:   TRANSPORTATION 
   Customer review rating
PROS: A very reliable professional service, always on time, very careful drivers. Some drivers speak little english but all very polite.
CONS: None

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Excellent service. Have used Motoroads many times now between Sofia and Bansko and would not use anyone else. Prompt, efficient service with clean, reliable cars and drivers who are flexible enough to stop off at IKEA en route so I could collect some shopping!
CONS: Would prefer to be able to pay for the whole service online rather than just a deposit and then paying the driver the remainder.

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Faultless!! We have had 5 transfers from Sofia to Borovets, all perfect! and always on time. would not use any other taxi for our Bulgarian transfers.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have used Moto Roads for many years now to rent cars at Sofia airport and service has been excellent on every occasion.
CONS: None

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Absolute excellent service through out! used to transport to and from Sofia airport to borovets in Bulgaria, good quality of cars used, staff very friendly and happily load/unload our luggage for us and very polite and always on time....tip them well! will book through them again next year :)
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Great service, completely faultless.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Used the car hire services twice now over the last year. Arrived early hours each time. Had someone waiting for me. Handover and form filling simple and easy, no issues. Plan to use again this year.
CONS: None

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Very good service used them twice in the last 4 years in Bulgaria both times have been very helpful and professional even when there is a problem. Excellent value for money would recommend.
CONS:

 , United Kingdom () Service:   SKI & SNOWBOARD 
  Family with children Customer review rating
PROS: We use Motor Roads every year to book our ski packages, we have found they extremly helpful and often they have tailored the packages to suit due to travel arrangement changes withou hesitation. They are super quick and efficient, we have recommended to a friend who was also impressed and used them again 2nd year running. They do what they say and when they say it.
CONS: none

 , Belgium () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Quiet good and reliable service. Already travelled two times with Motorroads: remains one of the fastest + easiest ways of transportation in Bulgaria.
CONS: Lack of English. But hey, travelling is an adventure. Otherwise people can always learn Bulgarian.

 , Cyprus () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I travelled from Sofia to Borvets and I can only say the service was fantastic driver waiting for me when I walked through customs and was on time for my return trip back to Sofia at 3am in the morning would recommend motoroads and would use them again
CONS:

 , Slovakia () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Car pickup: On time, clean car. Car drop: No problems. Car technical status: No problems.
CONS: Car pickup: Representative did not have the option to accept credit card payment and deposit. We solved the problem quickly and to my satisfaction but still either to modify registration form where are state that I want to use credit card for this or equip representative with necessary device for every car pickup.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: I have used motoroads for transfers 3 times now, 2012/13 Sofia-Borovets and 2014 Sofia-Bansko. There was a large group of us so we have always had a minibus. I found this company on the internet so for the first trip I was a bit worried what I had booked! But I have never had any issues in using Motoroads. They offer good value and have been reliable for me. I would happily recommend them to others.
CONS: Can't think of any.

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: All was OK, good service on reasonable price.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Always a pleasure to book with motor roads, always there on time when met at the airport, and your always met with a nice greeting. car hire good never had any problems.Look forward to booking with you next year.
CONS: Nothing

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We got a good service from Motoroads. We got a car which booked. Pick-up and drop-off were at time. We had no problems.
CONS: We had no problems

 , Austria () Service:   CAR RENTALS 
   Customer review rating
PROS: Very correct stuff, great service. I hope I will use your service again soon.
CONS: Non

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: 6-Day Ski Hire Bansko, Bansko
PROS: Excellent service , waiting for us at the airport and a very friendly driver
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have used motoroads for car rentals for my last 3 visits to Bulgaria and I will continue to use them for future visits. The vehicles are of a high standard with competitive prices. Each time I have been met by a different member of staff and found them all punctual and friendly. I have no hesitation in recommending this company to anybody requiring car rental in Bulgaria. Keep up the good work guys!
CONS: After using motoroads on 3 occasions now, I have yet to find any cons.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Great service, collected on time both ways and a safe driver in a good vehicle big enough for the group without being cramped.
CONS: The drivers had little English, but to be honest that didn't really matter, both of them were really helpful and we managed to understand each other.

 , UK () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We have used your service 4 years running and have always found it to be excellent. A driver is always at Plovdiv airport to collect us and drives us safely up into the mountains. Our son had to take an exam in Sofia this year and we had no doubt in booking Motoroads to get him there on time. The only down side is that not all the seat belts worked on the larger mini buses. Highly recommended on price too. See you in 2015, The McDonald Family
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very reliable service, good quality cars, very polite staff and always punctual. I have used the service many times and I will definately use it again.
CONS: None

 , Ireland () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great company,good service,good cars and good prices.Definitely I will use it again and recommend to everyone
CONS:

 , Portugal () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Благодаря много за вниманието което ми оказахте . Бях много приятно изненадан от вашите услуги, за което мога да ви кажа, че при следващото пътуване до България аз ще разчитам отново на вас. Желая ви много успех и всички ваши клиенти да имат моето задоволство от вашите услуги . Искрено желая скоро пак да ви потърся за кола. Успешна година.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great service well looked after cars fantastic customer relations thank you .
CONS: none

 , UK () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Hi, Me and my family have just returned from Sofia. We arrived on 14th March and returned 17th March. We stayed at The Rila hotel, Borovets. We would just like to say how pleased we were with the service your company provided. Your driver (sorry didn't get his name) was very good and helpful. Please say a big thank you to him. I would definitely use your company again and recommend you to our friends. Thank you The Kirby family.
CONS:

 , Italy () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: THE SERVICE I HAD WAS VERY GOOD. Punctuality and professionalism of the driver, excellent booking service. Surely we will work together again
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The car was clean and worked faultless all the time. I would definitely book again and probably will expand the services I use to more than a car rental.
CONS: None. Absolutely none.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have used moto roads on three occasions now and have been thoroughly impressed with their service. The representatives are very helpful, punctual and reliable. They are the first company I would contact when wanting car hire in Bulgaria. Very reasonably priced and highly recommended. Many thanks once again guys, keep up the good work.
CONS: After using moto roads on 3 occasions, I have yet to find any.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Lion Bansko Hotel , Bansko
PROS: An easy and efficient way to book and manage your airport transfers. A good website which is easy to use.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I am originally Bulgarian, but just before Christmas I booked a car(first time in my life in Bulgaria). The staff were absolutely professional , the condition of the car (RENAUT) was perfect . I highly can recommend that company as reliable and don't waist your time to find out another when you visit Bulgaria and need car hire.
CONS:

 , United Kingdom () Service:   SKI & SNOWBOARD 
  Family with children Customer review rating
Review: Vihren Hotel, Bansko
PROS: i would just like to say that this is the 3rd year running i have booked my transport..accomodation and ski equipment and passes with motoroads and yet again all the staff i have dealt with at motoroads have been fantastic. excellet customer service.all staff have helped me when i have needed help. my whole ski holiday experience is fantastic all because of the proffesionalism i have received from motoroads staff, and i look forward too my 2014 ski holiday in bansko. transport= excellent..accomadation excellent..thank you to all at motoroads.
CONS:

 , UK () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Motoroads Bulgaria excellent service. Will definately use again. Very competitive price, no hidden extras. Received exact car as booked. A very professional service all round. Many thanks, Steve Waller
CONS:

 , Poland () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I have rented BMW GS for 6 days in May 2013. Booking process was easy and price reasonable. Motorbike was in good condition and well maintained. Pleasure to deal with motoroads.
CONS: There was little issue with head berrings not working smoothly but it didn't affect the ride.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: - carefully driving chauffeur; - clean and comfortable car with enough leg room; - pick up on time; - every hour a short break;
CONS: - price not really inexpensive

 , Austria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I am happy, that i have found and contacted the motoroads team, they provide very fast and correct service to their customers. I hope i will be your client again.
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Hi we are a group of friends who traveled from burgus airport to sinemorets last summer. We were met at the airport by our driver and had a very pleasent trip to our hotel. On our return journey there was no need to confirm our trip back to the airport the driver was there on time both drivers were very pleasent we would and have recomended motoroads to our friends. We are booking again for summer 2014 .really we can not say enough about this service and price. Well done motoroads wish therewas such a service in my home country
CONS: There are no cons

 , Израиль () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Мы с семьей (4 человека) воспользовались услугой трансфера компании из Софии в Банско и обратно. Благодарны за четкую работу компании, вежливого водителя и рекомендуем от всей души. Спасибо
CONS:

 , Russian Federation () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Thank you very much! Used your services twice during my one-week visit to Bulgaria on New Year-2014. Very quick reaction on rebooking of place of picking up. Good cars and drivers in both cases!
CONS:

 , Netherland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very happy with the car rental service, excellent communication, very accommodating and flexible. I rented a car for 15 days over the Christmass-NY period, and while upon my arrival the selected brand was not available, the Motoroads representative was actually waiting for me with a free upgrade car, way above the class that I had originally booked, at no extra charge - very happy. Throughout my rental period, small road accident occurred, also very happy with the dialogue , flexible also on the drop-off date and location as I requested extension within less than 24 hr notice, also readily accepted. Will definitely consider doing business with them again. So far ethic and professionalism is top notch.
CONS: There was a minor damage on the car, which I believe is covered in the insurance, as the company advertises 100% insurance coverage with no exceses/deductible. However, it turned out that I was asked to pay (a very nominal amount indeed, but it is a matter of principle) for what I still believe should have been covered by the insurance coverage, as i re-read the rental contract and indeed this was the case. However, in the course of my dialogue with the company over the matter, i decided to accept the charge just because i was rather happy with the overall service so far, and because i was given a very nice free upgrade to begin with.
MOTOROADS REPLY:

Dear Alexander,
There were two separate insurance events throughout your rental period:
1. Damage to the side of the car 100% covered by the insurance. You paid nothing - not a single cent.
2. Missing car emblem. Unfortunately, the emblem of the car is something not covered by any insurance company in Bulgaria and this is described in our terms of service. We kindly asked you to pay only 15 EUR (30 Leva) to replace the missing emblem. The price we asked is exactly the price of the item in the auto shop - not a single cent extra.
Team Motoroads

 , Россия () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Был заказан трансфер София -Банско, Банско-софия. Задержка рейса 1,5 часа, плюс 1,5 часа поиски пропавшего багажа ("спасибо" Аэрофлоту привезли через 2 дня) - водитель дождался, вежливый, останавливался где просили. Все замечательно. Обратно был изменен адрес отъезда (в 10 минутах езды от старого адреса, но по дороге в Софию) попросили дополнительно 10 Евро. Но зато все четко, тот же водитель - по расписанию, аккуратно вежливо. Спасибо.
CONS: Дополнительно заказали прокат автомобиля от Мотороадс. Специально за 2 месяца до поездки бронировали большой Land Cruiser. Предполагалось 7 человек с лыжным снаряжением. Перед поездкой еще раз спрашивали действительно это большой Cruiser? Действительно он будет у нас? Да не волнуйтесь отвечали Motoroads - все как вы бронировали. Содрали денег немерено за него за 13 дней - 1 865 $. В результате нас ждал Santa Fe который стоил в аренду 1200 $. В результате переговоров обещали через 3 дня Cruiser. Пригнали Prado который даже меньше чем Santa Fe. На вопрос как так? Ответ был такой - в броне не написан что это большой Land Cruiser, у нас больших отродясь не бывало. Так что либо берите что дают либо не берите (деньги мы оплатили вперед). Наплевательское отношение к клиентам. Даже не извинились. Пришлось ездить 2 недели на Santa Fe думая что это большой Cruiser. Всем знакомым - не буду рекомендовать.
MOTOROADS REPLY:

Уважаемый Андрей,
На нашем уебстранице мы реклямируем одинствено Ленд Круисер модель 120 ето и есть большой внедорожник. Можно увидете его снова здесь:
http://www.motoroads.com/ru/car-hire-in-sofia-2008-toyota-land-cruiser-4x4-auto-rental-482.aspx
Вы забронирали эту машину и для нее был отправлен ваучер. Как и обяснено не один раз.
Из за техническая проблема с Ленд Круисером и при Вашем согласии, машина была заменена только на 2 дня с СантаФе. При замена с Ленд Круисером как было уточнено Вы ОТКАЗАЛИСЬ от него. Подчеркиваю - это тожея модель, которая забранирали и которая на нашем странице. Оставить СантаФе до конца брони было ваше решение и мы к этому нипричем. Мы соблюдаем четко наши обязаности и будем очень рады если и вы делаете тоже самое.
Team Motoroads

 , Беларусь () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Обычно дополнительный водитель, детские кресла и.т.д опции платные, здесь нет, приятно удивили
CONS: Маленький выбор авто в св. конст и елене

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Used service in 2010 and 2011 for transfer from Sofia Airport to Borovets and Bansko. No problems everything was swift and easy.
CONS: Driver spoke no English

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Lady who answered the phone was very professional. She understood immediately what I need and directed accordingly. Hope this will continue so we can use motoroads.com this summer.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very good service, feel free to rent with this company no hidden charges. Best one definitly recommend.
CONS: no cons

 , Russian Federation () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Hello! Thanks for an excellent meeting of our group at the airport Plovdiv 03.01.14 С Уважением! Александр Петропавлов
CONS:

 , Turkey () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: I used your web site to book airport transfers from sofia airport. All in all very professional and our tours service. I can recommend this service without reservations. In fact I plan to use your web site for booking a transfer in my next trip to Bulgaria.
CONS: Nothing I can say.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Every year we come skiing to Borovets and I always use MOTOROADS airpoprt transfer service to and from the ski resort. The prices are best I have found and the drivers are very efficient and extremely reliable. For these reasons I cannot fault the service they offer in anyway! Superb job!
CONS: None


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