Customer Reviews - Page 29

Page 29 Customer feedback » Review services
 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: Great service well looked after cars fantastic customer relations thank you.
CONS: None

 , United Kingdom () Service:  Snowmobiling
  Family with children Customer review rating
PROS: Ii would just like to say that this is the 3rd year running I have booked my transport, accommodation and ski snowmobile with MOTOROADS and yet again all the staff I have dealt with at MOTOROADS have been fantastic. Excellent customer service. All staff have helped me when I have needed help. Thank you to all at MOTOROADS.
CONS: none

 , Poland () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: I have rented BMW GS for 6 days in May 2013. Booking process was easy and price reasonable. Motorbike was in good condition and well maintained. Pleasure to deal with MOTOROADS.
CONS: None

 , Ireland () Service:  Transportation
  Group of friends Customer review rating
PROS: Hi we are a group of friends who traveled from burgus airport to sinemorets last summer. We were met at the airport by our driver and had a very pleasent trip to our hotel. On our return journey there was no need to confirm our trip back to the airport the driver was there on time both drivers were very pleasent we would and have recomended MOTOROADS to our friends. We are booking again for summer 2014. really we can not say enough about this service and price. Well done MOTOROADS wish therewas such a service in my home country
CONS: There are no cons

 , Netherland () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Very happy with the car rental service, excellent communication, very accommodating and flexible. I rented a car for 15 days over the Christmass-NY period, and while upon my arrival the selected brand was not available, the MOTOROADS representative was actually waiting for me with a free upgrade car, way above the class that I had originally booked, at no extra charge - very happy. Throughout my rental period, small road accident occurred, also very happy with the dialogue, flexible also on the drop-off date and location as I requested extension within less than 24 hr notice, also readily accepted. Will definitely consider doing business with them again. So far ethic and professionalism is top notch.
CONS: None
MOTOROADS REPLY:

Dear Alexander,
There were two separate insurance events throughout your rental period:
1. Damage to the side of the car 100% covered by the insurance. You paid nothing - not a single cent.
2. Missing car emblem. Unfortunately, the emblem of the car is something not covered by any insurance company in Bulgaria and this is described in our terms of service. We kindly asked you to pay only 15 EUR (30 Leva) to replace the missing emblem. The price we asked is exactly the price of the item in the auto shop - not a single cent extra.
Team Motoroads

 , UK () Service:  Transportation
  Group of friends Customer review rating
PROS: Have used MOTOROADS for a number of years for our transfers to Borovets! Great service always on time. Will continue to use MOTOROADS for our annual snowboarding adventures!
CONS: none

 , United Kingdom () Service:  Snowmobiling
  Family with children Customer review rating

PROS: Excellent prices for ski and snowmobile hire. Very helpful company Will definitely use again Paul & Katie
CONS: None at all

 , United Kingdom () Service:  Bicycle rental
  Family with children Customer review rating
PROS: We have had two unforgettable Summer Holidays in Bulgaria with MOTOROADS and both of those holidays were awesome, spending lovely quality timecycling and than relaxing in the Sentido Family Hotel at Golden Sand Resort. Me and My family can not express our positive experience with this travel agency! They are real experts and I would like to highly recommend them for anyone who is looking for an affordable and relaxing time out in Bulgaria. MOTOROADS provides you a high quality travel service and they are really a great value for money!
CONS: Only Positive comments as We were very satisfied and planning to return to Bulgaria with Motoroads in the future!

 , United Kingdom () Service:  Transportation
  Group of friends Customer review rating

PROS: We have used MOTOROADS several times for transfers on a group ski holiday to Bansko. The vehicle used has always been in excellent condition and the drivers are always prompt and courteous. I would highly recommend their services.
CONS: none

 , United States () Service:  Car rentals
  Family with children Customer review rating
PROS: I would like to Thank You to the team of MOTOROADS for the great services that they provided. I rented a car from Sofia airport and everything was the way was explained when I was booking the car. I can tell that was the best customer service that I have received in Bulgaria during my stay. (Thank you Alex) I will definitely will use and recommend this company. Best, Iliyana
CONS: n/a


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