Customer Reviews - Page 29

Page 29 Customer feedback » Review services
 , Cyprus () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: 1. On time delivery 2. Cars as described. 3. Good communication. 4. Happy returing customer
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Very good transfer service from Bourgas Airport to Sunny Beach for ourselves and our clients.
CONS: No negative comments

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Reliable Service. Courteous Drivers and good quality vehicles. There is always someone at the end of the telephone to contact at Motoroads should you need to check details of your journey or need to change anything.
CONS: None.

 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Good online booking systems for both hire car and pick up services. Been using Motoroad for 3 times and good experiences so far.
CONS:

 , UK () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Very helpful service and serviceable cars
CONS: Would have been good if the speed limits had been fully explained to me. Very helpful when the police phoned up though!

 , UK () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Hi, Just quick email to say thank you very much for the great service your company provided from our initial contact with you regarding booking a car for pick up at Kavala airport in Greece with clearance to use in Bulgaria too through to the pick up and return of the car. The pick up service was the smoothest we have ever had in hiring a car anywhere as was the return of the car at the end of our holiday. We would happily recommend your company to anyone travelling to Bulgaria or who were travelling to Bulgaria for a neighbouring country. Thanks again and kind Regards, Christine
CONS:

 , UK () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Hi All, I hired a car from you in sept 2008 , I were met at Bourgas airport on arrival and given keys and details. On return we were again met at the airport and I returned keys and details. The process was made very easy and very professional for us. I Plan to be back in Bulgaria this year (2009) with family and freinds and will be using motoroads again and will be recommending your services to others that are traveling to Bulgaria this year also. Thanks to all at Motoroads. David
CONS:

 , Germany () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Hi Dimitar, I would like to thank you for the excellent service we have been given from Thessaloniki airport to Sany beach and return! Best regards, Markus
CONS:

 , UK () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I used Motoroads in 2008 and found them to be not only the cheapest but also very reliable and professional. I am going to use them again in 2009 and would recommend them.
CONS:

 , Russia () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very competitively priced car hire service.
CONS:

 , UK () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: I would like to point out that members of the party on this occasion have used your company for transfer from Sofia Airport to Bansko and return on at least 5 occasions over the past two years and as we own property in Bansko we are likely to use Motoroads many times again. We have always been more than extremely satisfied with the service your company have recommended your company to other travellers. We have been really pleased with your service, timekeeping and driver co-operation. Thank You, Robert Filer
CONS:

 , UK () Service:   CAR RENTALS 
  Young couple Customer review rating
PROS: We find your website easy to choose a car, and we also find your charges easy to understand and your calculator is excellent to work out the prices.
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 , Spain () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I used your services last summer and was nicely surprise of the efficiency in your service. We got the car delivered and picked up at our hostel and the person was very nice. I plan to rent with you shortly again. Thanks! Eva
CONS:

 , UK () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: The easiest site I have visited for calculating and re-calculating cost of hire and comparing alternative vehicle costs. Also very good range of new and older model vehicles. I was also impressed that additional driver and child seats also inclued in hire price. Regards, Derrick Wade
CONS:

 , UK () Service:   TRANSPORTATION 
  Young couple Customer review rating
PROS: We have used your transfer service on a number of occasions and have always been met at the airport on time, driven to our destination in a clean vehicle, the drivers are always very helpful and courteous. The transfer home is always just as well organised. We don't know what we would do without you. We have also recommended you to our friends too. Thank you.
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 , UK () Service:   CAR RENTALS 
  Young couple Customer review rating
PROS: We hired a car from Sofia airport last summer for a 3 week holiday and travelled down to Bansko then across to Ravda and back to Sofia without any problems. The guys at the airport for both collection and return were friendly and helpful and we are planning to use your service again in February 2009.
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Hi, my name is Janet and i have been looking on many sites for different things when I come to Bulgaria. On your site i found everything i will need like transfers hotels in both resorts i plan to visit ,thank you Janet Ayoub
CONS:

 , UK () Service:   CAR RENTALS 
  Young couple Customer review rating
PROS: Excellent service and deal. Only problem was that the representive of Motoroads was a little late when we landed, we nearly got ripped off by car hire touts saying your company was unreliable and usually didnt turn up. They seemed like gangsters so we ignored them. We will be using you again this summer as the deal and service was good.
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I used your company through the internet last June. It was easy and straight forward, there was an admin error initially but this was rectified as soon as it was brought to your attention with no fuss. The service provided was as advertised a bit more. The driver was really nice, friendly and helpful. I would highly recommend your company. Rita Duff
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 , UK () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: My name is Boryana Gordon and I have been looking on many sites for different things as I and my family are frequent visitors to Bulgaria. I found Motoroads to be a great source for affordable car rentals. I found their website extremely informative and easy to use. We plan on booking our car rental through Motoroads again this summer as the service we received last year was excellent. We would definitely recommend you to other people.
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 , UK () Service:   CAR RENTALS 
  Young couple Customer review rating
PROS: The car was deliverd promptly, and we had no problems throughout the hire period. The delivery person was very helpfull and polite, if we need a hire car in the future we would most likely contact you again, Regards.
CONS:

 , Romania () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Dear all, Everythings was verry well. Thank you Kind regards, Cristina Olteanu
CONS:

 , Greece () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I have traveled to Bulgaria about a mounth ago.I went to Bansko and through the motoroads team i have rent a car and i 've booked a hotel in Sofia.I 'd like to say that i' m very satisfied about our colaboration.They really want to help you in every problem which you may have and they are trustworthy.If i would travel again to Bulgaria ,i would advise the motoroads team.
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 , UK () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Hi I would just like to say that I found your Transportation service very good and also good value for money. Each time I have taken your mini bus from Sofia airport to Svilengrad I have found the long trip comfortable. The drivers are always friendly and very helpful. And the transport was always on time, at the pick up point. I live in London but I also own property in Bulgaria. So I speak a little Bulgarian. However I understand more Bulgarian than I speak, so for me it is not so much of a problem. But I think to other vistors who come to BG who Speak english. And may not know their way around BG. I think it may be helpful for your drivers to try and learn a little more English as this would be of great benifit both driver and client. There by helping to make the client more at ease while traveling. I feel you run a good service and I will continue to use your service when I come to BG with my family. May thanks Mr N Gordon. Keep up the good work.
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 , UK () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Excellent service. The driver was courteous and helpful and everything went as planned. Would definitely use again. Thank you.
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 , UK () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We were very satisfied with our airport to resort transfer in bulgaria. Driver was punctual, polite and safe, careful driver, we would recommend your company to other people. thankyou. from Julie Allen
CONS:

 , UK () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Best price around and helpful service. Karon Stirling
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 , UK () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Very pleased with both of our journeys. Very good drivers for both trips. Felt very safe will use again also will recomend you to people using our appartment.
CONS:

 , UK () Service:   TRANSPORTATION 
  Young couple Customer review rating
PROS: We have used Motoroards several times now for our car hire needs. They are always there to meet us whatever time of the day or night even monitoring flight delays.They are always polite and efficient and very helpful.(except for the time when they dropped off the car and then drove off with the hire car cars - but they soon came back!!) We would thoroughly reccommend them for value and service.
CONS:

 , UK () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We organised or transfers online with Moto Roads and I must say they were brilliant. There were 7 in our party including an 11month old baby and even after arriving at Plovdiv 5 hours late after a delay on the way out the guy met us with a board with my name on and a 12-14 seater private coach awaited us. Driver stopped on route at the Alaska supermarket in Pamps for us to stock up with provisions (this was at about midnight) before going up to our apartment at the Grand Monastery. Returning home on Sat 3rd Jan we arranged with Moto Roads to pick us up at 7pm for the 22.10 flight back from Plovdiv. Driver got there at 7.15 (which wasnt bad given the snow that was falling. Arrived Plovdiv about 1.40 mins later (again good time considering roads white over and ice!!!. Advised plovdiv airport was shut due to the snowfall!!. After headscratching and speaking to lady in information kiosk at the airport she advise that 2 coaches for this flight ( on packages to Pamps had set off from Plovdiv 45 mins earlier after being advised that our flight had diverted to Varna and was then due to go into Sofia and leave within 2 hours!!! The Moto Roads driver was brilliant, his boss ( Micheal came on the phone, (spoke perfect English) and we agreed a price and then set off to Sofia. Given the blizzard conditions and after overtaking several convoys of snowploughs on route we got there in 2hrs 10 mins ( which was quicker than I had done in a car in October!!). Met up with several Crystal ski reps who advised due to conditions they were organising a hotel in Sofia for everyone and even though we were flight only they paid and put us up in the Kempinski and gave us breakfast the next day. We left there at 2pm Sunday and eventually got back to Gatwick at midnight and drove back up to the midlands. No one can foresee the weather and it all added to the holiday experience. I cant praise the transfer company enough and will definitely be using them again (hopefully going back in late Feb).
CONS:

 , France () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Every time we rent a car ( 4 or 5 times) we had no problem. I'm a council woman at the city of Bayonne France. I work with the city of Veliko Turnovo and I recomend my friends of the city hall and people from Bayonne who want to come in Bulgaria to rent à car at Motoroads. The same for the hotels even if I don't need because your are very kind, very serious and people who come to give the car are very kind and very sure.
CONS:

 , UK () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I have used you twice now and the service has been excellent good cars, good drivers, on time, we are coming over again in feb and will use you again, we have an apartment which we are going to rent out and will be recommending you to our clients. Regards, Chris
CONS:

 , Australia () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Full marks for your efficient service! We were pleased with the quick efficient delivery of the vehicle to our hotel in Sofia, and we were amazed to find you waiting for us at the airport departure terminal when we were looking for the car drop-off point. Your wireless accounting and credit card transactions were impressive too. Overall, we were very impressed by your service and would be very happy to use it again if we came to Bulgaria again.
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 , UK () Service:   CAR RENTALS 
  Young couple Customer review rating
PROS: Dear D. Ivakimov, Thank you very much for the prompt response and your help in making our car rental easier in Bulgaria. It is very nice to know that feedback is acted upon, unlike many companies. Very much appreciated. I must admit the staff did give us directions, map and were very helpful on each occasion, but being un-familiar we managed to get lost – not their fault at all. Our next visit to Bulgaria is on the 29th August and we will book with Moto Roads Bulgaria again. Thank you very much and we shall look forward to our visit. Kind Regards, Paul and Sue Custance
CONS:

 , Greece () Service:   TRANSPORTATION 
  Young couple Customer review rating
PROS: We have used motoroads for our last 3 transfers from Salonika-Bansko-Sofia. We would like to thank you for your professional services and especially the very experienced driver you provided us Mr Valentino. We look forward to use your servises again. Thank you.
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 , UK () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have returned to your company now at least 5 times, we find you service great. You greet us at Sofia airport, show us the car and explain everything to us. If we have had a problem you are just a phone call away with a solution. Out of hours collection or return is available at a reasonable fee which makes our journey so much easier. Thanks, you have always given us a great service and we will be returning to hire you cars again this year.
CONS:

 , Greece () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Transfer service from Sofia airport to Pamporovo. Excellent service, and great value for money. Many thanks
CONS:

 , UK () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We have booked many times with Motoroads and have always been happy with the service provided. We are booked for 6 weeks in Jan/Feb and will probably be booking for 4 weeks in Aug/Sept.
CONS:

 , UK () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We have booked many times with Motoroads and have always been happy with the service provided. We are booked for 6 weeks in Jan/Feb and will probably be booking for 4 weeks in Aug/Sept.
CONS:

 , UK () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: This was my first use of the Moto Roads website, I found it extremely informative and easy to use. I look forward to using Moto Roads for our transfer from Sofia to Bansko.
CONS:

 , UK () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Hi we hired cars twice from yourself in and also hired a citreon jumper van twice during 2008. we were delighted with the service you provided us and hae recommended you to our friends and family . We have 2 further trips to Bulgaria in 2009 in June and August we will certainly hire cars from you again subject to the prices not increasing . We would also welcome discount vouchers for each hire
CONS:

 , UK () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have hired three vehicles from Motoroads. I am very happy with the service, the staff I have met have been polite and efficient and the vehicles themselves have been in good condition and reliable. The range of vehicles that you have for hire is very good and I have been able to hire just the sort of vehicle to meet my differing requirements. The rates are competitive too. I have one suggestion. Maybe you could do a special rate for NGO's or charities. I am being a bit cheeky I know. We might be persauded to have a link from our website to yours. Thanks guys, keep up the good work.
CONS:

 , UK () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Feedback from: Needed Car Hire at very short notice for a flight arriving from UK during the night and having found Motoroads via Google booked on line. Could not fault the service. Despite the time we were met at Sofia airport as promised and within 30 minuets were on our way. Reasonable cost, and service as promised. Would not hesitate to use you again and to recommend you to others.
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 , Libya () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Dear Motoroads, We have enjoyed very much our stayed in Bulgaria and your services. The car rental was very good and I can only suggest to have a GPS map updated as some of the routes we took were not there. Transfers with punctuality and good drivers. Hotel booking: everything was in place and waiting for us, I already sent my comment on Hotel Narcis. We thank you very much for your services. Best regards, Marcelo Gobbo
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 , UK () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have always been delighted with the service each time I've used Motoroads car hire. I've never had any problems with pick up, drop off or car faults. Also the cost for rental has so far proved unbeatable
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 , UK () Service:   TRANSPORTATION 
  Young couple Customer review rating
PROS: Last year your service was excellant & we trust it will be as good this year. Kind regards
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 , Ireland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I booked a Renault Espace with Motoroads for the period 21st to 30th December, 2009. The car was very reliable & spacious. The person who dropped off the car was on time and very friendly. The cost of the car was very reasonable compared to other websites that I tried. I will definitely be using Motoroads again and again.
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 , UK () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Hello, Firstly I would like to thank you for the excellent service provided by your drivers on our recent trip. They were very friendly, spoke reasonable English, were on time and the vehicles were in good condition. We were impressed with the safe driving especially in the recent very heavy snow. I am glad that we are booked with you for our next trip in Feb.
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 , UK () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We hired a taxi in the summer of last year to visit Skopje for the Scotland football match. The service was excellent and the driver (Sancho) was both friendly and helpful.
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 , UK () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very good service, car was waiting for me when i got there and dealt with quickley to enable us tocarry on with our journey. Again when we returned the car and again dealt with very quickley, will definately be using again.
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