» Motoroads frequently asked questions
last year went on a to southern Spain with a group and two of the group hired bikes in Spain from - they left three days after us and arrived back three days before us. collected and dropped the bikes at the airport. They said the service was excellent and the bikes didn't break down like some of the groups own bikes. Also they had panniers top box etc all supplied as part of the deal. I am definitely hiring a bike next trip to Spain so I can spend more time touring rather than getting there and back!
FAQ » Motoroads frequently asked questions
CAN I TRUST MOTOROADS AS A TRAVEL TOUR OPERATOR?
MOTOROADS is a registered travel tour operator providing travel services since 1998. Please see what
our customers say
to get an impression how we do operate our business.
IS IT SAFE TO USE MOTOROADS AND MAKE ONLINE PAYMENTS ON THE WEB PAGE?
MOTOROADS has been processing online payments since year 1998. During the years we have thousands of successful online bookings being Paypal Pro, Skrill and FiBank approved merchant. We protect your financial information with industry-leading security and fraud prevention systems. Our payment forms are hosted on a certified secure server (https:) and your sensitive financial information is protected through Secure Sockets Layer /SSL/.
HOW DO I KNOW YOU HAVE RECEIVED MY BOOKING?
You will receive a reservation voucher with all booking details via email. If you do not hear from us within 24-hours please contact us, because we might not be able to reach you due to incorrect or filtered email.
WHAT HAPPENS IF MY FLIGHT/BUS/TRAIN IS DELAYED OR CANCELLED?
as soon as possible so we can reschedule your service.
HOW DO I CHANGE OR CANCEL MY BOOKING?
To change or cancel your booking, please send us an email from your personal email box or via our
DO YOU APPLY ANY EXTRA CHARGES (AIRPORT TAX, LOCAL TAX, INSURANCE, ETC.)?
What you see is what you pay. We do not charge any additional money on top of the rates advertised online. Your total rental rate stated in our booking form and in your reservation voucher is your total price.
DO YOU OPERATE 24 HOURS?
Yes, as long as you have a confirmed reservation. We operate 24 hours a day and 7 days a week with no exception!
CAN I MAKE A BOOKING WITHOUT A CREDIT CARD?
A valid credit card is required to guarantee your reservation with most of our online services. For some services, we do offer alternative payment methods - Bank transfer, PayPal, Skrill. If you are not sure whether you can make a booking without a credit card please contact us. You can also make a booking using someone else credit card if you have their permission. In this case, please confirm that you have permission to use their card, in the "Comments" box when making your booking.
I CAN NOT FIND ANSWERS TO MY QUESTIONS HERE?
and we will be glad to answer all your questions in a promptly manner.
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