» Motoroads frequently asked questions
Rented a BMW 1200 GS Motoroads Barcelona for a 6 day trip Pyrenees. Maria of Motoroads is very helpfull in the planning, answering questions and solving problems. Good service of Motoroads and quick answers on e-mails. I can recommend Motoroads, ask for Maria! Don't forget the N260 in your route, a perfect road for bikers.
FAQ » Motoroads frequently asked questions
CAN I TRUST MOTOROADS AS A TRAVEL TOUR OPERATOR?
MOTOROADS is a registered travel tour operator providing travel services since 1998. Please see what
our customers say
to get an impression how we do operate our business.
IS IT SAFE TO USE MOTOROADS AND MAKE ONLINE PAYMENTS ON THE WEB PAGE?
MOTOROADS has been processing online payments since year 1998. During the years we have thousands of successful online bookings being Paypal Pro, Skrill and FiBank approved merchant. We protect your financial information with industry-leading security and fraud prevention systems. Our payment forms are hosted on a certified secure server (https:) and your sensitive financial information is protected through Secure Sockets Layer /SSL/.
HOW DO I KNOW YOU HAVE RECEIVED MY BOOKING?
You will receive a reservation voucher with all booking details via email. If you do not hear from us within 24-hours please contact us, because we might not be able to reach you due to incorrect or filtered email.
WHAT HAPPENS IF MY FLIGHT/BUS/TRAIN IS DELAYED OR CANCELLED?
as soon as possible so we can reschedule your service.
HOW DO I CHANGE OR CANCEL MY BOOKING?
To change or cancel your booking, please send us an email from your personal email box or via our
DO YOU APPLY ANY EXTRA CHARGES (AIRPORT TAX, LOCAL TAX, INSURANCE, ETC.)?
What you see is what you pay. We do not charge any additional money on top of the rates advertised online. Your total rental rate stated in our booking form and in your reservation voucher is your total price.
DO YOU OPERATE 24 HOURS?
Yes, as long as you have a confirmed reservation. We operate 24 hours a day and 7 days a week with no exception!
CAN I MAKE A BOOKING WITHOUT A CREDIT CARD?
A valid credit card is required to guarantee your reservation with most of our online services. For some services, we do offer alternative payment methods - Bank transfer, PayPal, Skrill. If you are not sure whether you can make a booking without a credit card please contact us. You can also make a booking using someone else credit card if you have their permission. In this case, please confirm that you have permission to use their card, in the "Comments" box when making your booking.
I CAN NOT FIND ANSWERS TO MY QUESTIONS HERE?
and we will be glad to answer all your questions in a promptly manner.
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