Car rentals Customer Reviews -

 Customer feedback » Review Car rentals services
 , Belgium () Service:  Car rentals
  Family with children Customer review rating

PROS: Reliable car rental with the exclusive option of picking up or returning the car in every single town in Bulgaria even small for a reasonable extra fee. Family friendly policy as they are the only one not charging extra for child seats!
CONS: Car had a high mileage but it was kept in an excellent condition, like new.

 , Bulgaria () Service:  Car rentals
  Family with children Customer review rating
PROS: Excellent service. The motoroads team in Bulgaria was very helpful (Thanks Ema) and addressed all my concerns - from choosing the right vehicle (Toyota Corolla Wagon - Hybrid) to accommodate a different drop off location. The pick and drop off was flawless. Will definitely use them again.
CONS: None

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: 4 months ago, I have used Motoroads a number of times when visiting Bulgaria. Their service has always been excellent and I will definitely continue to use them in future. Would highly recommend.
CONS: none

 , France () Service:  Car rentals
  Solo traveller Customer review rating
PROS: What else, I am a client since 8 years renting cars. Expecting you at the airport with your name, always on time, collecting back in the night. Cars in excellent conditions, answering at any request by mail, by phone. Always helpful, smiling and fair prices. Thanks again.
CONS: none

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: For many years we have been using Motoroads for our frequent visits to Bulgaria. They are always reliable, efficient, friendly, flexible and easy to communicate with. Ema, the online contact and a regular meeter and greeter, is lovely to deal with. Yes, the cars aren't as new as some hire companies offer, but they're always in good condition.
CONS: None

 , Italy () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I travel with this company every time and am impressed with the service. They are always correct and come on time! I will use your services in the future!
CONS: I travel with this company every time and am impressed with the service. They are always correct and come on time! I will use your services in the future!

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: We've been using Motoroads for years. Always been a great service. PIck up and drop off are very efficient. The staff are always friendly. Would definitely recommend.
CONS: None

 , Bulgaria () Service:  Car rentals
   Customer review rating
PROS: Comfortable, reliable car, 7 seater, SUV with rear view camera, with a large trunk and high ground clearance. The company secured a car with our requirements at the right time. Extremely friendly service.
CONS: none

 , Canada () Service:  Car rentals
  Mature couple Customer review rating

PROS: We have been renting cars from MotoRoads in Sofia for quite a few years now and every time they do not disappoint. Everything from the customer service to their vehicles is exceptional. Highly recommended....thank you Emma and crew!
CONS: none

 , Slovakia () Service:  Car rentals
  Group of friends Customer review rating
PROS: During the last ten years, the essential part of my frequent trips in Bulgaria were the “Motoroads” rental’s services. If we needed either a small or a big car, or microbus (coach) with a driver for a day , or a week, we’ve got always what we needed and often more than we had expected. At “Motoroads”, we met professional, helpful and kind staff. I would highly recommend their services and help in organizing both business and tourism trips.
CONS: /

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I rented a car for 5 days in Dobrich, Bulgaria. Car was in good technical condition, delivered on time. Also dropping off at Varna airport was without any problems. Hope to see you again in Bulgaria.Thank you
CONS: none

 , Israel () Service:  Car rentals
  Mature couple Customer review rating
PROS: Everything was amazing. We received the car we ordered right at the airport. Despite the time (4 am) we dropped off the car there, a company representative was waiting for us at the airport.
CONS: none

 , United States () Service:  Car rentals
  Solo traveller Customer review rating

PROS: This is my third time using Motoroads renting a car. Absolutely no issues, wonderful service. The staff responsive, flexible and ready to assist with whatever may come along. Highly recommend!
CONS: none

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating
PROS: Used for many years , great service every time .
CONS: none

 , Poland () Service:  Car rentals
  Mature couple Customer review rating

PROS: I rented a car for 18 days in Burgas, Bulgaria. Car was in good technical condition, delivered on time. Also dropping off was without any problems. See you again in Bulgaria :) !
CONS: none

 , Sweden () Service:  Car rentals
  Mature couple Customer review rating
PROS: Everything worked great.
CONS: In the advertising it seemed that the car rental was based in Baltchik where we were staying. But the car came from Varna with an addition of 1000 SEK.

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: I have been using motoroads Bulgaria for over 15 years now, 3 times a year. I have seen them grow over this time and still they retain a friendly, professional, local service I would highly recommend them.
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: 4th year in a row using Motoroads for car hire. First class service every time, that’s why we return every year.
CONS: none

 , Germany () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Great communication with the company when booking, picking up and returning the car. I also had a discount on the final amount as a regular customer. The car was in pretty good technical condition and made my vacation in Bulgaria much more fulfilling for me and my parents. I would certainly use their services again.
CONS: None

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I rented a car for week in Bulgaria - very helpful and efficient service. Strongly recommend.
CONS: none

 , Bulgaria () Service:  Car rentals
  Family with children Customer review rating

PROS: For the second year in a row, we choose Motorroads for our summer car rental. Very accurate, responsive and kind! The car was as we expected, we had no problems. I recommend!
CONS: none

 , Cyprus () Service:  Car rentals
  Mature couple Customer review rating
PROS: Rented a car for a week in Bulgaria. Unstated of booked KIA RIO the Moto Roads give as Dacia Logan 2023 almost a new with just 2000 km. Perfect service, they are punctual and very friendly. Not the cheapest - but arguably best value for money. Thanks guys, you are the best!!!, Best regards.
CONS: no

 , Israel () Service:  Car rentals
  Family with children Customer review rating

PROS: Everything was ok. We're fully satisfied eith both business service and car's technical conditions and state. We will recommend our friends to rent cars in Motoroads Team. Thanks a lot for your service
CONS: none

 , Canada () Service:  Car rentals
  Family with children Customer review rating
PROS: We are using this company for years and they always provide excelent service . This year they give us Toyoto Corola Station Wagon Hydrid . This is an excellent car . i strongly recommend this company.
CONS: No

 , United Kingdom () Service:  Car rentals
  Group of friends Customer review rating

PROS: This is the fifth time we have used the services of Motoroads and as always everything was flawless. Always accurate and correct, always smiling and ready to help. If you need to pick up the car earlier, no problem. If you need to return it later, they are still available. If you need it, they can also deliver the car to Musala mountain. Therefore, we will continue to use their services.
CONS: There are none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: Outstanding service as always
CONS: none

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: The car I rented was a perfect Toyota Corolla Hybrid- 2023. Unlike other companies that kept my deposit for more than 3 weeks, "Motor Roads" were correct, after the inspection they returned my deposit. They met and sent to the airport for free. I will contact them again because they are very correct, with a professional attitude and provided the car I wanted. I recommend them!!
CONS: none

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating
PROS: As usual waiting at the airport upon arrival with the car, quick formalities, and drive away, no problems with the car at all, have used Motoroads every year for many years, always polite and a smile always makes the day better, nice people to do business with.
CONS: none

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: It's my 5th time using the Motoroads service. Always easy to book, use and return the vehicle. No complications or hidden charges that's what I like. Strongly recommend them. Thank you guys!!
CONS: No

 , Netherlands () Service:  Car rentals
  Mature couple Customer review rating
PROS: Always correct service. And if something is wrong, it is quickly taken care of. And they aren't expensive either. I have rented several cars there and am very satisfied.
CONS: there are none.

 , Sweden () Service:  Car rentals
  Family with children Customer review rating

PROS: Rented a car for a week in Bulgaria. Overall very satisfied. Prompt and nice customer service through email. Convenient and hassle-free pick up and drop off. Almost brand new and very nice car. Not the cheapest - but arguably best value for money. Good Insurance coverage included.
CONS: none

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Always good service from Moto Roads I've been using them for over 5 years recommend then 100% Thanks guys...
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: The service was at a high level. We've used Motoroads for the past 15 years when renting a vehicle in Bulgaria and they've always provided a reasonable price, vehicle type, and ease of booking. The team is always smiling, they are flexible and punctual, while the vehicles are always in great condition. We will continue to use the company's services in the future. Nothing negative to share over the past 15 years we've been using their services!
CONS: none

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating
PROS: Great service, easy collection and drop off. Will use again.
CONS: None

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Extremely good service. Everyone was very kind. The guy who gave us the car was extremely patient and kind. The whole organization was on point. The car was clean and in very good condition. All terms of the contract were met. I recommend this company. I will use their services again. Thanks! 😊
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: I have hired a car several times in the last couple of years. So far, so good! Excelent service and support Would recommend, Vasil
CONS: none

 , Belgium () Service:  Car rentals
   Customer review rating

PROS: Very good service overall. Motor road is very responsive and helpful. The car was well maintained and car pick up at Sofia terminal happened smoothly. Thank you. Please keep up with this good service for an excellent price! I would recommend strongly Motoroads if you look for a good service for an excellent price and quality of service, King regards
CONS: none

 , Switzerland () Service:  Car rentals
  Solo traveller Customer review rating
PROS: That’s the fifth time I’ve booked a car with Motoroads. The service was impeccable, the car was delivered to the airport as always on time, the vehicle was in top condition. I had to change the place and time for the handover and that was also uncomplicated and easy, thanks to their friendly and flexible staff.
CONS: none

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: The most correct! The best and best prices. I have been their customer for years.
CONS: none

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Pleasant staff and perfect service contributing to the good experience.
CONS: I don't have

 , Ireland () Service:  Car rentals
   Customer review rating

PROS: Hired car for 3 days at very good rate.We were greeted at burgas airport arrivals and shown to our car by a very pleasant man and all paper work signed and on the road in 5 mins and on return out deposit was exch as need for the keys and away we went..will definitely use again in a few months time when I am back.Would recommend highly. Thanks, Niall
CONS: none

 , France () Service:  Car rentals
   Customer review rating
PROS: At the risk of sounding trite: we have been using the services of Motorroads for 8 (or 9) years now, and we see no reason to look for an alternative. We are more than happy with the prices, the quality and maintenance of the cars, the quality of service, etc., etc. It's great when good things don't change!
CONS: We have no negative comments!

 , Italy () Service:  Car rentals
  Family with children Customer review rating

PROS: Your service is exceptional, your efficiency, availability and kindness distinguish you. I chose your company based on the reviews, which evidently had anything but the formality, expressing true sincere satisfaction. I have to admit that they are indeed real. In addition to the norm, I then received a surprising upgrade that made my holiday even more beautiful. Greeted at the airport with a sign of your name, and taken back to the airport after the car has been checked at the end of the journey. My vote for you is 10 cum laude. Thank you
CONS: none

 , Malta () Service:  Car rentals
  Group of friends Customer review rating
PROS: Excellent service. There was a person waiting for us at the airport even though flight was delayed. The van we rented was in great condition. The customer service overall was perfect. Kind employees and helpful. Will definitely use this company again. Highly recommend!
CONS: Everything was good.

 , United States () Service:  Car rentals
  Family with children Customer review rating

PROS: I used Motoroads services this year (2022) already for the 3rd time for car rental and 3-4 times for transfer. They were at the same high level as before. It so happened that the vehicle I had seen was not available. Motoroads offered me another vehicle in the same class that turned out to be a brand new 2022 model in excellent condition. I received the car at Sofia airport, the Motoroads associate was kind enough to pick up the car back from our hotel in Sofia on a day off. I recommend Motoroads for both car rental and transfers.
CONS: Absolutely nothing.

 , Israel () Service:  Car rentals
  Mature couple Customer review rating
PROS: The service that MotoRoads provided was excellent! Very nice staff.
CONS: None

 , Netherlands () Service:  Car rentals
  Mature couple Customer review rating

PROS: Several times we rented a car with Motoroads, the last time in August 2022, and we were always completely satisfied: perfect and friendly handling, good car and and decent rates. Next time again!
CONS: none

 , Ukraine () Service:  Car rentals
  Mature couple Customer review rating
PROS: Very comfortable service, kind and polite staff - everything was just perfect. Highly recommend.
CONS: none

 , Ireland () Service:  Car rentals
   Customer review rating

PROS: Friends, I will be short but comprehensive...!!! An incredible and luxurious trip, this time we were also with our friends from Ireland and they were impressed by the services of Motoroads...!!! Until the next meeting...September...:))
CONS: none

 , Switzerland () Service:  Car rentals
  Mature couple Customer review rating
PROS: We were once again in Bulgaria from 15.08.- 05.09.2022 and rented a car from Moto Roads for the fourth time. It worked, as always, excellent, the car (a newer Renault Captur) was handed over to us at the airport, delivery was then on 05.09. at 06:10! also at the airport directly in front of the entrance, to our complete satisfaction, we will also book in the future only with Moto Roads, by the way at a very good price, thank you!
CONS: Booked 4 times, no negative experiences!


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