» Customer reviews for Car rentals service

I travel to Bulgaria several times a year and have rented cars from Motoroads for the last few years. The level of service is excellent. A good selection of cars that are clean and always ready for when you arrive. Gavin2018-14-09
 Customer feedback » Review Car rentals services
 , United States () Service:   CAR RENTALS 
   Customer review rating
PROS: Moto Roads is a great company to rent from. Great service and the cars are good. They make sure to respond quickly and will even deliver the car to the place your staying and pick it up. The convenience is unsurpassed. I have rented already over 4 times and will book again soon. Keep up the great job!!!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I travel to Bulgaria several times a year and have rented cars from Motoroads for the last few years. The level of service is excellent. A good selection of cars that are clean and always ready for when you arrive.
CONS: None

 , Spain () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We have rented two cars for 8 days in Bulgaria. Very good service. Good cars. Delivery in hotel an drop off in airport, all on time, quickly and without problems. Friendly service. If we travel forward to Bulgaria, we'll repeat!
CONS:

 , Обединеното кралство () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Много съм доволна от услугата. Чудесна и комфортна кола. Няколко пъти ползвам фирмата, никога не съм имала проблеми. Препоръчвам ви на приятелите си, благодаря ви!
CONS: Нямам

 , France () Service:   CAR RENTALS 
   Customer review rating
PROS: Depuis quelques années maintenant, nous avons pris l'habitude de louer un véhicule chez MOTOROADS lorsque nous nous rendons en Bulgarie. Le service est absolument parfait. Notre avion avait plus de 2 heures de retard, si bien que nous sommes arrivés à l'aéroport de Sofia à 3 h du matin, au lieu de 00H40. Quelqu'un nous y attendait, si bien que nous avons pu récupérer la voiture, en dépit de l'heure très tardive (ou très matinale...). Systématiquement, nous trouvons de la monnaie dans la voiture, ce qui nous permet de régler le parking. Ces détails rendent la chose très très agréable. Nous louerons de nouveau un véhicule chez eux : cette société est pour nous une référence! :)
CONS: RIEN

 , Швейцария () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Alles hat bestens geklappt. Das Auto war fast neu, sehr sauber, der Kindersitz war zwar von den weichen, hat aber seinen Zweck gut erfüllt, das Auto war voll getankt, sogar Sonnenblende für das Kind war vorhanden. Der Service ist super. Wir sind mit dem letzten Flug angekommen, man hat aber um Mitternacht auf uns am Flughafen gewartet. Bin sehr positiv überrascht und werde mit Sicherheit wieder bei Motoroads buchen. Danke für alles!
CONS: Es gibt nichts Negatives zum berichten.

 , Cyprus () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Hired a mini Van for 9 people. Driver arrived in time at Thessaloniki Makedonia airport and was polite. A second key was dispatched via courier service as soon as we informed the company there was problem with the car key. Car was in good condition. No questions asked or further checks regarding the car condition when returned, as it was fully insured. Company was responsive in Viber messages and telephone calls. Happy with overall service. I would recommend the company.
CONS: Although a second key was received the next day after informing the company that there was a problem with the one we had, I would suggest the company to provide a backup key to the driver during vehicle collection if possible.

 , Israel () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We rent car for the second time in a row and are very satisfied with the service. And next time we will again rent a car from you.
CONS:

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Once again a very good job - good service, good car, no problems at all. See you in October.
CONS: no cons

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We have used Motoroads for a few visits now from Sofia Airport and on each occasion their service has been first class. Their representatives have always been polite and helpful and the cars clean and reliable. The booking process from the UK was extremely easy and we will have no hesitation in using them again.
CONS: None

 , Cyprus () Service:   CAR RENTALS 
   Customer review rating
PROS: I rent a car in may and also in July. The service was grade and the cars new and in Excellent condition .Also in May they upgraded our reservation. The quy in varnas airport was fantastic. Looking forward for the next time
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have used these services several times and have all ways been happy with the service the cars are clean and mechanically good my only issues with the service is I have never been given the model of vehicle that I actually booked but as I said previously the cars are in good condition
CONS: Different spec vehicle supplied not what I booked

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Have used Motoroads for the last 2 years, since we started to visit Bulgaria. Fantastic service, the Sofia Airport pick up is hassle free. Cars always clean, great and safe to drive. Will continue to use Motoroads
CONS: NONE

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Fantastic customer service. Very friendly. The gentleman helped us very much. Great car. Thank you
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I always use Motorized for car hire when I travel to Bulgaria as I know I can rely on them to provide a reliable clean car at a competitive price by a friendly member of staff all this backed up with friendly smile, priceless.
CONS: Up to now I have nothing to complain about always received great service

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great service and nice rental cars! Customer service was wonderful!!!
CONS: None

 , Обединеното кралство () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Много сме доволни от МОТОРОАДС! На пристигане, не получихме колата която бяхме резервирали, а по нова. Обясниха че са имали проблем с колите в този ден, ние не протестирахме, разбира се. Обясниха ни всичко по колата. Детската седалка бяха объркали, но веднага се погрижиха да я сменят с подходящата. Нямахме никакви проблеми с колата и хората които ни я доставиха! Ще използваме вашите услуги отново! We were very pleased with MOTOROADS! On arrival we were told we are getting different car from what we have reserved, due to some issues, but the car we got was much better. The lady explained everything about the car. They had put the wrong car seat, but quickly changed it . We had no issues with the car at all or the people who delivered it. We will definitely use MOTOROADS again!
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Ползвам услугите на Motoroads при пътуването ми до България вече втора година. Аз и семейството ми сме ползвали трансфер и автомобил под наем. Искам да подчертая високия професионализъм на служителите, винаги са на уреченото място точно навреме, любезни.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: The cars are in perfect condition. The staff of the company treat very well the clients with professionally attitude. Definitely I recommend this rental company.
CONS:

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Много доволен съм от Мотороадс. Не ги използвам за пръв път и винаги са ме впечатлявали с коректното си отношение и искреността си. Бих препоръчал на всеки. I'm very happy with Motoroads. It's not the first time I'm using them and I'm always pleasantly surprised by their good customer service and honesty. I would recommend them to anyone.
CONS:

 , САЩ () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The company was very responsive to questions we had. The representative over te phone was very friendly providing great customer service. The company allows for pick up and drop off of the car at specified address which makes is very convinient for the customer especially if no other method of transportation is available. Great option. I would definitely rent a vehicle from the company again if needed.
CONS:

 , Deutschland () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Wir hatten einen Renault Clio Kombi als Leihwagen in unserem Urlaub in Bulgarien. Wir waren mit der Abwicklung des Fahrzuges sehr zufrieden. Haben das Auto in einem Hotel entgegen genommen, hier war der Mitarbeiter überpünktlich. Auch die Abgabe des Wagens am Flughafen in Sofia gib problemlos über die Bühne. Wir würden jederzeit wieder einen Leihwagen bei Motoroads ordern.
CONS: Einziger kleiner wehrmutstropfen war, dass die Batterie der Keycard etwas niedrig war, sodass wir bei einem Ausflug das Fahrzeug nicht mehr abzuschließen konnten. Hier zeigte sich jedoch der super Service der Motorodas. Die Batterie wurde kurzerhand unkompliziert gewechselt.

 , Германия () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Два пъти наемам автомобил от MOTOROADS. Истинско удоволствие е да се работи с тази фирма- точни, любезни, готови по всяко време да доставят или приберат автомобила. Перфектно обслужване, добри цени, чисти и изправни коли! Благодарности на екипа! Ich kann MOTOROADS nur weiter empfehlen !
CONS:

 , United States () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We had a stellar experience renting cars from Motoroads on two separate occasions. Their cars were in good shape and quite new. They handled all the paperwork needed to travel to Macedonia on one of the rentals. And they are very flexible about pickup and drop-off locations so we could start our rental at the airport or central bus terminal and finish at either. The customer support is quick and thorough as well; if something is amiss, they will fix it. They may not be the least expensive option around, but they offer good cars at a good price, with lots of extras to make your experience a smooth one. We believe in using local companies for renting cars, and Motoroads justifies our practice.
CONS: None

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Много доволен. Не съм имал никакви проблеми досега. Препоръчвам силно. 👍👍
CONS:

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Once again a great job - reliable staff and car. See you again at the end of July.
CONS: none

 , Обединеното кралство () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Здравейте, В края на юни наех кола за 4 дни и бих искал да изкажа благодарнорст и голямо удовлетворение от екипа на Мотороудс. Колата беше в отлично състояние , с две думи чисто нова на достъпна цена. Препоръчвам на всички, които не са пробвали компанията да го направят, защото си заслужава. Също така екипът в София е винаги мил , любезен и винаги професионален. Благодаря ви, че ви има. С Уважение, Владимир Чангалов
CONS: Нямам такъв.

 , Израиль () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Спасибо большое за вашу работу. Прекрасно встретили в аэропорту, все рассказали. Даже мелочь дали за стоянку заплатить. Залог на карте не большой. Очень удобно. Брали Кая Сиид. По горам слабовата, но экономична для бензина. Ночью перед рейсом вернули около входа в аэропорт. Машина была новая, без царапин. Такую же и вернули. Перед аэропортом за пару км, есть АЗС, где можно помыть машину перед сдачей.
CONS:

 , Israel () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Аренда машины только в этой компании. Лучший сервис лучшие цены.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Wonderful service from start to finish, lovely car too, ideal for two small children, we were given two free car seats which were really good maxicosy ones and fitted for us. Such lovely customer service, thank you again, we had a great holiday in Bulgaria.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Много съм доволен от обслужването и от предоставената ми кола. Удоволствие е да се работи с такива хора. БЛАГОДАРЯ!, :)
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I did use motoroads services in a few occasions. Every time from Sofia airport, had no issues what so ever. Great service , always on time. Give me free child seat last time I travel.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We use Motoroads at least 4 times a year for the last 5-6 years. They have never let us down and have always been on time. The staff are courteous and friendly and their cars have never let us down. Have booked them again for later this month.
CONS: None.

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service. We will still use your services.
CONS:

 , Austria () Service:   CAR RENTALS 
   Customer review rating
PROS: The service was perfect. New car, reasonable price, easy take over and return. I recommend MOTOROADS to future customers.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great service yet again, Staff friendly, prices very competitive, i dont go looking for cheaper quotes anymore i just go to motoroads.
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service, good communication, quick and efficient delivery and pick up of the car in very flexible time frame. Definitely recommended.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great service! Affordable prices!
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service, good communication, quick and efficient delivery and pick up of the car in very flexible time frame. Definitely recommended.
CONS:

 , Ireland () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Great service in Bulgaria. Car picked up in Levski and returned in Velika Tarnovo..Good car, no problems, Pleasant people to deal with. Helped to recover a mobile phone which was left on a train.
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Перфектно обсслужване, любимата ми фирма горещо препоръчвам.
CONS: Няма.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great service,frendly people.Will use Motoroads again and again.Thanks
CONS: no

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Арендую машину в Болгарии ( Бургас) несколько лет. Всегда вовремя, сотрудники всегда на связи.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Extremely professional and reliable service. The staff always arrive on time/early, which is great. Very good quality cars, have used this company on multiple occasions now with no problems at all. Communication is excellent. Would highly recommend.
CONS:

 , Deutschland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Super 👍 Team. Tolle Bedienung, ja ich bin seit längeren Zeit bei Motoroads als Kunde, bin außerordentlich sehr sehr zufrieden. Selber bin ich viel rumgekommen, aber wie diesen netten Menschen habe nicht begegnet. Wünsche euch unwahrscheinlich viele zufriedene Kunden und weiter so.
CONS: 0

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I enjoyed a great journey thanks to the Motoroads, they are correct and nice. I would recommend them to my friends. Thank you! :)
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service, dealt with Vesi, who was waiting at the airport on our arrival and again on our return. Will be using again
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Motoroads provides some of the best customer service I have ever experienced. We have rented cars from them 2-3 times a year for several years and the staff have been helpful, punctual and accommodating every single time. The process of picking up and returning a car with Motoroads takes a 10th of the time of any other rental company and there is none of the usual sense that they are looking for any opportunity to fleece you. The pricing is clear and transparent and the cars are well looked after and any damage is thoroughly and fairly described in the documentation. It's a truly lovely company to deal with and I would never consider using any other for car rental in Bulgaria.
CONS:

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Перфектно обслужване.Ползвам услугите на Motoroads повече от пет години и ще ги използвам за напред.Благодарности на екипа.
CONS: Нямам забележки

 , France () Service:   CAR RENTALS 
   Customer review rating
PROS: Once again, an excellent, friendly and reliable service! So very refreshing not to have to worry about anything at all! Thank you so much, and looking forward to using your services again soon!
CONS: None whatsoever!


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