» Customer reviews for Car rentals service

Wir hatten einen Renault Clio Kombi als Leihwagen in unserem Urlaub in Bulgarien. Wir waren mit der Abwicklung des Fahrzuges sehr zufrieden. Haben das Auto in einem Hotel entgegen genommen, hier war der Mitarbeiter überpünktlich. Auch die Abgabe des Wagens am Flughafen in Sofia gib problemlos über die Bühne. Wir würden jederzeit wieder einen Leihwagen bei Motoroads ordern. Heimo Müller2018-10-07
 Customer feedback » Review Car rentals services
 , САЩ () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The company was very responsive to questions we had. The representative over te phone was very friendly providing great customer service. The company allows for pick up and drop off of the car at specified address which makes is very convinient for the customer especially if no other method of transportation is available. Great option. I would definitely rent a vehicle from the company again if needed.
CONS:

 , Deutschland () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Wir hatten einen Renault Clio Kombi als Leihwagen in unserem Urlaub in Bulgarien. Wir waren mit der Abwicklung des Fahrzuges sehr zufrieden. Haben das Auto in einem Hotel entgegen genommen, hier war der Mitarbeiter überpünktlich. Auch die Abgabe des Wagens am Flughafen in Sofia gib problemlos über die Bühne. Wir würden jederzeit wieder einen Leihwagen bei Motoroads ordern.
CONS: Einziger kleiner wehrmutstropfen war, dass die Batterie der Keycard etwas niedrig war, sodass wir bei einem Ausflug das Fahrzeug nicht mehr abzuschließen konnten. Hier zeigte sich jedoch der super Service der Motorodas. Die Batterie wurde kurzerhand unkompliziert gewechselt.

 , United States () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We had a stellar experience renting cars from Motoroads on two separate occasions. Their cars were in good shape and quite new. They handled all the paperwork needed to travel to Macedonia on one of the rentals. And they are very flexible about pickup and drop-off locations so we could start our rental at the airport or central bus terminal and finish at either. The customer support is quick and thorough as well; if something is amiss, they will fix it. They may not be the least expensive option around, but they offer good cars at a good price, with lots of extras to make your experience a smooth one. We believe in using local companies for renting cars, and Motoroads justifies our practice.
CONS: None

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Много доволен. Не съм имал никакви проблеми досега. Препоръчвам силно. 👍👍
CONS:

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Once again a great job - reliable staff and car. See you again at the end of July.
CONS: none

 , Обединеното кралство () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Здравейте, В края на юни наех кола за 4 дни и бих искал да изкажа благодарнорст и голямо удовлетворение от екипа на Мотороудс. Колата беше в отлично състояние , с две думи чисто нова на достъпна цена. Препоръчвам на всички, които не са пробвали компанията да го направят, защото си заслужава. Също така екипът в София е винаги мил , любезен и винаги професионален. Благодаря ви, че ви има. С Уважение, Владимир Чангалов
CONS: Нямам такъв.

 , Израиль () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Спасибо большое за вашу работу. Прекрасно встретили в аэропорту, все рассказали. Даже мелочь дали за стоянку заплатить. Залог на карте не большой. Очень удобно. Брали Кая Сиид. По горам слабовата, но экономична для бензина. Ночью перед рейсом вернули около входа в аэропорт. Машина была новая, без царапин. Такую же и вернули. Перед аэропортом за пару км, есть АЗС, где можно помыть машину перед сдачей.
CONS:

 , Israel () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Аренда машины только в этой компании. Лучший сервис лучшие цены.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Wonderful service from start to finish, lovely car too, ideal for two small children, we were given two free car seats which were really good maxicosy ones and fitted for us. Such lovely customer service, thank you again, we had a great holiday in Bulgaria.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Много съм доволен от обслужването и от предоставената ми кола. Удоволствие е да се работи с такива хора. БЛАГОДАРЯ!, :)
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I did use motoroads services in a few occasions. Every time from Sofia airport, had no issues what so ever. Great service , always on time. Give me free child seat last time I travel.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We use Motoroads at least 4 times a year for the last 5-6 years. They have never let us down and have always been on time. The staff are courteous and friendly and their cars have never let us down. Have booked them again for later this month.
CONS: None.

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service. We will still use your services.
CONS:

 , Austria () Service:   CAR RENTALS 
   Customer review rating
PROS: The service was perfect. New car, reasonable price, easy take over and return. I recommend MOTOROADS to future customers.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great service yet again, Staff friendly, prices very competitive, i dont go looking for cheaper quotes anymore i just go to motoroads.
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service, good communication, quick and efficient delivery and pick up of the car in very flexible time frame. Definitely recommended.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great service! Affordable prices!
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service, good communication, quick and efficient delivery and pick up of the car in very flexible time frame. Definitely recommended.
CONS:

 , Ireland () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Great service in Bulgaria. Car picked up in Levski and returned in Velika Tarnovo..Good car, no problems, Pleasant people to deal with. Helped to recover a mobile phone which was left on a train.
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Перфектно обсслужване, любимата ми фирма горещо препоръчвам.
CONS: Няма.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great service,frendly people.Will use Motoroads again and again.Thanks
CONS: no

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Арендую машину в Болгарии ( Бургас) несколько лет. Всегда вовремя, сотрудники всегда на связи.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Extremely professional and reliable service. The staff always arrive on time/early, which is great. Very good quality cars, have used this company on multiple occasions now with no problems at all. Communication is excellent. Would highly recommend.
CONS:

 , Deutschland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Super 👍 Team. Tolle Bedienung, ja ich bin seit längeren Zeit bei Motoroads als Kunde, bin außerordentlich sehr sehr zufrieden. Selber bin ich viel rumgekommen, aber wie diesen netten Menschen habe nicht begegnet. Wünsche euch unwahrscheinlich viele zufriedene Kunden und weiter so.
CONS: 0

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I enjoyed a great journey thanks to the Motoroads, they are correct and nice. I would recommend them to my friends. Thank you! :)
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service, dealt with Vesi, who was waiting at the airport on our arrival and again on our return. Will be using again
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Motoroads provides some of the best customer service I have ever experienced. We have rented cars from them 2-3 times a year for several years and the staff have been helpful, punctual and accommodating every single time. The process of picking up and returning a car with Motoroads takes a 10th of the time of any other rental company and there is none of the usual sense that they are looking for any opportunity to fleece you. The pricing is clear and transparent and the cars are well looked after and any damage is thoroughly and fairly described in the documentation. It's a truly lovely company to deal with and I would never consider using any other for car rental in Bulgaria.
CONS:

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Перфектно обслужване.Ползвам услугите на Motoroads повече от пет години и ще ги използвам за напред.Благодарности на екипа.
CONS: Нямам забележки

 , France () Service:   CAR RENTALS 
   Customer review rating
PROS: Once again, an excellent, friendly and reliable service! So very refreshing not to have to worry about anything at all! Thank you so much, and looking forward to using your services again soon!
CONS: None whatsoever!

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: well done. See you again in July.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Hi sorry for the late reply in filling out this. But as ever a great service by your company, this will be now are fifth-year of using your service and have always found it to be exemplary, the staff are always helpful and always explain every part of it, not much else I can add apart from a faultless service, your pickup driver even had the time and courtesy to drop as round to terminal two Sofia airport so we could get on the underground to travel in central sofia because this year we did not require to have the car for the entire time of our holiday, but always a brilliant company to hire from best of all not too expensive what else could you ask for,
CONS: Cons there aren't any

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: The best part about Motoroads BG is the fact that you can deal with people over the phone and not only an online system. This makes the service a lot more flexible and customizable to your needs and can also save you money.
CONS: The longer rental period for premium vehicles makes me less likely to use them on a short trip.

 , Russia () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Quite by accident, the first time I rented a car in your agency. And now, I'm quite sure that I made the right choice. Over the past two months, I rented a car at your agency three times in a row. I should note the punctuality of your employees who deliver the car at the declared address and the excellent condition of the cars!
CONS: The agency is worthy of respect.

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very profesional service! Thanks.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service. Very good communication . Defiantly will use Motoroads again.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Fabulous service and prices. They couldn’t be more helpful. Use them every year, wouldn’t use anyone else!
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very positive experience overall, the car i rented was in excellent condition, the staff is very professional and responsive to any queries.
CONS:

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: The service was excellent and easy to use. The pick up and drop off make it very convenient.
CONS: Everything went perfectly.

 , Slovakia () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I`m quite frequently travelling to Bulgaria and always using Motoroads services for car rental and airport transfers. We always got perfect, reliable services from professional and helpful Motoroads people. Any problem with very late arrivals (e.g. Wizzs-air at 01.00 a.m.) and car returns at city addresses. I do recommend Motoroads to friends and colleagues.
CONS:

 , Швейцария () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Ich habe im April 2018 zum zweiten Mal bei Motoroads ein Auto gemietet. Mein Flug wurde umgebucht. Die Kommunikation per e-Mail war sehr schnell. Ich bin spät am Abend in Sofia gelandet.Die Übergabe verläuft immer schnell und unkompliziert.Die Mitarbeiter der Firma sind sehr freundlich und hilfsbereit. Das Auto war immer Top und sauber. Ich kann Motoroads nur weiter empfehlen und werde auch in Zukunft bei Motoroads Mietwagens buchen. Danke sehr und weiter so. Freundliche Grüsse Rogantini
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very happy with the service.Perfect timing on pick up and drop off,without any delays.Reliable car in very good condition. Friendly staff.100% recommended.Thank you,Motoroads. I’ll see you again.
CONS:

 , Canada () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Very good service. Clean and reliable car. Will recommend to all my friends.
CONS: Navigation was not updated.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good
CONS: Very good

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very profesional servese. Thanks
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Always a fast and reliable service from Motoroads!..I have hired cars and booked taxis many times in Bulgaria and they have never let me down yet.Great service from all the staff.Many thanks 👍
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service and very good car for good price. I m happy
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I travel regularly to Bulgaria and I always use Motoroads car hire. They are always reliable and there are no hidden extras when you arrive. I've never had any problems from this firm.
CONS:

 , Полша () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Wysoki poziom obsługi. Samochód lepszy niż był zamówiony. Gorąco polecam.
CONS: -

 , Greece () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: 5 years regular car renter, simply the most efficient, cheap, good cars (staying up in the mountains 1200m). Just recommend
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Thank you
CONS: Перфектни препоръчвам на всеки който има нужда от кола под наем. Изключително коректни и точни 👌


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