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Page 16 Customer feedback » Review services

TESTIMONIALS

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Rostislav / 100 Beers, Bulgaria (March 22, 2015)	Service: CAR RENTALS
Group of friends
PROS: Opel Zafira 1.9 TDI 2009 - everything was perfect, the car was with brand new tyres and is really easy to drive. We got for free tyre chains and even took the car 1 day earlyer. CONS:

Charlie, United Kingdom (March 22, 2015)	Service: TRANSPORTATION
Mature couple
Review: Finlandia Hotel, Pamporovo PROS: On time. Safe. Comfortable. Friendly. CONS: None. We were very happy with the service.

Batchelor, United Kingdom (March 22, 2015)	Service: TRANSPORTATION
Group of friends
PROS: Great service again, polite friendly service. Now used this company on a couple of occasions and they have been the best price and best service to date. Highly recommend. (This is for the Bulgarian drivers as only used them there but would not hesitate to try in another country when required) CONS:

Milena Groueva, United States (March 21, 2015)	Service: CAR RENTALS
Solo traveller
PROS: I loved the little automatic car I got. It handled great on the mountain roads in winter and parking it in Sofia was not too bad either. The service is very affordable, the car was great, and the representatives were prompt, courteous, and helpful. I have nothing but good things to say! CONS:

shlomi, Israel (March 20, 2015)	Service: TRANSPORTATION
Family with children
Review: 3-Day Ski Hire Borovets, Borovets PROS: Very good service, perfect timing and good value for mony CONS: Non

Elena Deneva, Bulgaria (March 15, 2015)	Service: CAR RENTALS
Group of friends
PROS: The service was outstanding. They were very considerate and great professionals. Would love to work with them again! CONS:

John Rutherford, United Kingdom (March 11, 2015)	Service: TRANSPORTATION
Mature couple
Review: Rila Hotel, Borovets PROS: Friendly, professional and efficient.. Always on time and nothing is an issue: Nothing else to add... CONS: none

Gergana Bizheva, United Kingdom (March 11, 2015)	Service: CAR RENTALS

PROS: Great service as usual. This was the 3rd time we used Motoroads and yet again the service and car were flawless. Although we didn't get the car model we had chosen, we were presented with a great alternative at the same value. The reps were on time dropped the car and were off within 10 minutes. At return 4 days later, they were waiting for us at the Departures as we had agreed and after a speedy check were gone. Very pleased and will be returning to Motoroads again on our next trip to Bulgaria! CONS:

Kiril Nebolsin, Lithuania (March 07, 2015)	Service: CAR RENTALS
Family with children
PROS: We rent Renault Megane hatchback. Good car for reasonable price. Car was totally maintained technicaly, new tires. We enjoined one week of our vacation driving "motoroads" car. As it was promissed we were met by representative at sofia airport. And later representative was at airport when we arrived to leave. No delays. Thank you for good service and communication. CONS: None

Ренат, Россия (March 07, 2015)	Service: CAR RENTALS
Family with children
PROS: Обычно не пишу отзывы, нет времени, но это агентство заслуживает. Арендовали машину первый раз в 2010 в Аэропорту Пловдива и в 2015 в Софии. Отношение отличное, на запросы по почте быстро отвечают. В аэропорту встречают с табличкой и оформление занимает 10 минут. Сразу внесли небольшой залог в 300 долл. наличными, которые вернули при возврате машины. Наши друзья брали машину в другом агентстве, так им заблокировали на карте 500 евро и вернули их через 2 недели после приезда в Москву. Один из компании должен был улетать на неделю раньше, так нам без проблем организовали трансфер из Банско в Софию (170 км). Цены на аренду машины раза в 2 ниже шенгена. Для примера Астра универсал на 2 недели обошлась в 270 долл, В Италии за меган универсал отдали 600 евро на две недели, при этом Итальянский Sixt заблокировал 700 евро на карте и разблокировал через 2 недели после приезда в Москву. Жаль, что Motoroads не работают по Европе, а только в Болгарии. CONS:

Emil kerelov, Bulgaria (March 05, 2015)	Service: CAR RENTALS
Solo traveller
PROS: The service was great. Nice car. CONS:

Olga, Israel (March 04, 2015)	Service: TRANSPORTATION
Family with children
Review: Samokov Hotel, Borovets PROS: Our flight was cancelled and we were moved to another flight departed a few hours later. I called to update the transfer rep. The reply was immediate and very polite. They wrote our new details down and made sure that the driver would wait for us on time. Such it happened.Very professional service. Will use it anytime we come to Bulgaria. CONS: No

Roz Gallagher, United Kingdom (March 04, 2015)	Service: CAR RENTALS
Mature couple
PROS: All ways on time, very friendly and courteous staff who will go out of their way to help you. The price is very competitive, and over the years we have never had any problem with the cars. CONS: Can't think of any.

Jarvis , United Kingdom (March 04, 2015)	Service: CAR RENTALS
Family with children
PROS: Initial problem due to weather but they got everything sorted, upgraded our vehicle and provided a professional and friendly service. Excellent English as well! Definitely recommend and will be using again next February. CONS:

Aglika Nikolai Kojuharova, Cyprus (March 03, 2015)	Service: CAR RENTALS
Family with children
PROS: These guys are great, the car was better than described, their patience was limitless, everything was more than perfect. We are definitely looking forward to work with them again soon! CONS: There was none

Markova, United Kingdom (March 02, 2015)	Service: CAR RENTALS
Family with children
PROS: We have used Moto Roads for a 3rd time now. No hidden charges. Polite service. The 1st year we had a very old car, not what we ordered, but the second year we got exactly what we have ordered,so overall happy. This year we have used their transfer service to Borovetz. The gentleman was on time and the minivan was Fab. CONS:

Dmitrii, Россия (March 02, 2015)	Service: CAR RENTALS
Group of friends
PROS: Reliable and not expensive service. Cars are fair enough. Sharp-cut talk with stuff. CONS: Nope

PETER OSTROUCHOW, United Kingdom (March 02, 2015)	Service: TRANSPORTATION
Family with children
Review: Rila Hotel, Borovets PROS: First time to Bulgaria , very polite drivers to and from the hotel no hidden charges not worth hiring a car, highly recommend. CONS:

Георги Кирилов, Германия (March 02, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Много добро обслужване Получих автомобил по добър от този които бях направил резервация, часовете за приемане и предаване на колата бяха точни При следващото ми пътуване в България ше използвам услугите на тази фирма. CONS:

David Jacobs, United Kingdom (March 01, 2015)	Service: CAR RENTALS
Family with children
PROS: These guys are cheap and reliable. They are always on time at the airport, monitor flights to make sure they're in the right place at the right time and reply to emails within 24 hours every time. Prices are all inclusive, have comprehensive insurance with no excess and include additional drivers, snow chains and child seat at no extra charge. Payment is easy at the airport on arrival using a mobile card payment system. CONS: Cars are dated and not in the best condition, although all are safe and roadworthy. Staff don't always speak good English. Snow chains are almost impossible to fit.

Claudia, Germany (March 01, 2015)	Service: TRANSPORTATION
Solo traveller
Review: Palm Beach Hotel, Golden Sands PROS: Vielen lieben Dank WIE IMMER SUPER SERVICE !!!! DANKE MIRO TOLLER FAHRER Thank you very much, AS ALWAYS SUPER SERVICE !!!! THANK MIRO GREAT DRIVER CONS:

Виктор, Россия (February 28, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Компанию Moto roads выбрал случайно по интернету. Привлекли цены и небольшой депозит. Ответили сразу же, а через день прислали смс о готовности автомобиля. В аэропорту по прилету уже ждал вежливый, русскоговорящий сотрудник. Документы были оформлены заранее, поэтому передача авто заняла 5 мин. Услугой проката автомобилей пользовался первый раз, поэтому были сомнения по поводу залога и придирок к мелким дефектам. Внимательно осмотрел авто и в договоре указал все мелкие царапины. Да кстати, автомобиль предоставили на 2 класса выше, чем заказывал, за те же деньги. Сдача машины заняла еще меньше времени. Подъехал, передал документы, ключи, получил залог. Работой компании очень доволен, Все честно, без проволочек, на высоком уровне. По возможности и в дальнейшем буду пользоваться услугами этой компании. CONS:

Андрей, Россия (February 28, 2015)	Service: CAR RENTALS
Family with children
PROS: Машину у вас заказываем уже третий сезон, т.к. по цене в Болгарии вы похоже вне конкуренции. В первый год было всё замечательно и даже вместо заказанного Опеля Астры 2008 года выдали новый Шавроле Авео седан в новом кузове практически без пробега. Но забыли наклеить виньетку, правда за 500 км полиция не разу за это не остановила. Во второй год что заказывали, то и получили. А в этому году был заказан Авео 2011 года, а дали Авео 2008 года. Все машины конечно в рабочем состоянии, чистые внутри и снаружи, кондиционеры холодят как надо. Плюс, что за детские кресла не требуется никакой дополнительной платы. Выдача и прием автомобиля всегда во время, берём всегда сразу в аэропорту и там же сдаём. Первые два года агенты по выдаче и приёму говорили по русски, а в этом году только по английски. CONS: Первые два раза авто были всегда с полным баком, а в этом году практически с пустым. Не очень удобно, особенно для тех кто первый раз в Болгарии и не знает где поблизости есть АЗС.
MOTOROADS REPLY: Спасибо за Ваш любезный отзыв. Мы стараемся всегда отдавать прокатные автомобилей с полным баком. Иногда, по исключению, из за загружености это физически новозможно сделать до получении автомобиля. Team Motoroads

Александра, Россия (February 28, 2015)	Service: TRANSPORTATION
Group of friends
PROS: Спасибо большое за поездку, очень понравился сервис и немедленное решение проблемной ситуации. CONS: -

Sharon nelms, United Kingdom (February 28, 2015)	Service: TRANSPORTATION
Family with children
Review: Flora Apartments, Borovets PROS: Have used this service for the past 6 years - always polite helpful and courteous - always on time and competitively priced - what more could you ask for? CONS: One of the resr seat belts wouldn't lock on outward journey but worked fine by retur. Journey a week later

Rich Hughes, United Kingdom (February 28, 2015)	Service: TRANSPORTATION
Group of friends
PROS: We have used these guys for the last 8 years, they are always on time and very reasonably priced...drivers are always friendly and most understand English and will stop for a break if you ask them to. CONS: Sometimes the vehicles can be on the old side and need a bit of love, but they always feel safe.

Geoff Watson, United Kingdom (February 27, 2015)	Service: TRANSPORTATION
Family with children
PROS: Picked up by driver at Sofia airport - no complaints even though the flight was late in. Comfortable transfer to Bansko, straight to the door with a comfort stop on route. Good efficient service that we've used several times and will come back again to Motoroads CONS: Nothing to complain about.

Daniel Hristov, Bulgaria (February 25, 2015)	Service: CAR RENTALS
Family with children
PROS: Rented a car from Plovdiv, very clean, new Chevrolet Aveo. Very good service, everything went very well. No hidden charges, winter tyres, map, Vignete, all included in the price CONS: Not very easy to find in Plovdiv, and the 200 EUR deposit had to be paid cash, which however was paid back in full when I returned the car.

Mark Rubin, Israel (February 25, 2015)	Service: MOTORCYCLE RENTAL
Group of friends
PROS: Great service! I can't believe they actually bring the motorcycle to the airport and let you drop it off at the airport as well. CONS: it costs 100Euro to arrange for the bike to wait for you at the airport....but so worth the convenience.

SHARON HUNTER, United Kingdom (February 23, 2015)	Service: TRANSPORTATION
Group of friends
Review: Samokov Hotel, Borovets PROS: VERY EASY PROCESS - MINIBUS CLEAN AND DRIVERS FRIENDLY. TIMINGS WERE TO PERFECTION. WILL CERTAINLY BE BOOKING THIS MINIBUS NEXT TIME. THANK YOU CONS:

John Rutherford , United Kingdom (February 22, 2015)	Service: TRANSPORTATION
Family with children
PROS: Third time to borovets and first time using this service...first impressions were good and that lasted throughout... The company was efficient, vehicle was clean, comfortable and there were no issues at all. There were 10 of us travelling and the company had the sense to supply a trailer for the return journey.. Absolutely no doubt that we will use them again for next years trip. CONS: None.

Bernadette Kilpatrick, Ireland (February 22, 2015)	Service: TRANSPORTATION
Group of friends
PROS: Motoroads provided an excellent service. The driver was well presented and courteous and the vehicle was clean and in good condition. I would not hesitate in recommending Motoroads for transfers from Sofia Airport to Bansko. CONS:

Мария, Россия (February 22, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Хороший сервис. Сработали четко. Залог не большой, вернули сразу при возврате машины. Вежливый персонал. Спасибо CONS: Нет

Vasil Teofilov, Spain (February 22, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Perfect service. Better impossible. Next time - Motorads again. CONS:

Melanie, United Kingdom (February 20, 2015)	Service: TRANSPORTATION
Mature couple
PROS: We have used your taxi service from Sofia airport to Bansko and back many times now, both as a couple and with various groups of friends. Each time has been a smooth operation with a smiling gentleman waiting with our name at the airport and an efficient, no hassle journey. On one occasion he even stopped at Ikea for us to collect a rug before continuing on our journey. Excellent service. CONS: Can't think of any

Pavel , United Kingdom (February 20, 2015)	Service: CAR RENTALS
Family with children
PROS: Very happy with Motoroads. Professional service, everything on time. Spent 16 days with amazing car in Bulgaria. Definitely I'll use it again! CONS:

Ivaylo Bakalski, Netherlands (February 17, 2015)	Service: CAR RENTALS
Solo traveller
PROS: I'm very happy with Motoroads. Everything went well as planned. I'm glad that they have car rent outside working hours. My plane arrived around midnight. The man was waiting for me so I could have the car immediately. CONS: No cons.

Krassen, United States (February 16, 2015)	Service: CAR RENTALS
Family with children
PROS: Good customer service. Explained well across border rentals. Thanks. CONS: none

Alessandra Betti, Italy (February 16, 2015)	Service: TRANSPORTATION
Solo traveller
PROS: Driver waited for me 3 hrs in Sofia (airport was closed due to snow and plane landed into Varna, then we flew back) CONS:

Nikki Carter, United Kingdom (February 15, 2015)	Service: TRANSPORTATION
Group of friends
Review: Samokov Hotel, Borovets PROS: We booked for a group one way to the resort and two separate groups back to airport. The service was excellent and drivers were prompt I'm collecting us. Would certainly use them again for transfer as took half an hour off the normal coach transfer time. CONS: None

Bertha Grech, Malta (February 15, 2015)	Service: SKI & SNOWBOARD

Review: 3-Day Ski Hire Bansko, Bansko PROS: lift pass and equipment vouchers delivered to the hotel,very good price when compared to buying separate days from Bansko. CONS: if you need a 5 day package just buy 6 day package because it is much cheaper than buying separate days form the ski centre at bansko as the site advises.

Ivan K, Sweden (February 14, 2015)	Service: CAR RENTALS

PROS: Good contact and good service! I recommend your services to every visitor of your site. CONS: Make sure that all necessary equipment in the car works normally, such lights and wiper blades before hiring out.

Danny Mattocks, United Kingdom (February 12, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Fantastic value for money, excellent service, very reliable, excellent rental cars condition. CONS:

Ivaylo Bakalski, Netherlands (February 10, 2015)	Service: CAR RENTALS
Solo traveller
PROS: I have rented a car. Everything was as planned.I have rented a car outside working hours. The planing from Motoroads was perfect.I will definitely rent a car from them next time. CONS: Nothing.

Kevin White, United Kingdom (February 04, 2015)	Service: TRANSPORTATION
Group of friends
PROS: We used Motoroads once again this January for our return transfer to Bansko and we continue to be impressed with their overall service. Our driver, Peter, was very efficient, courteous and prompt for both pick ups. We will definitely use the service again. CONS:

Dan Serachitopol, United States (February 04, 2015)	Service: CAR RENTALS
Mature couple
PROS: Used Motoroads services in 2013 (transfer Burgas to Istanbul) and 2014 (rented a car) for 17 days. The service was impeccable. Hope to use it in the future. CONS: The "office" in Sofia is in a shack far from the airport.

Jason McBride, United Kingdom (February 03, 2015)	Service: CAR RENTALS
Family with children
PROS: We have used Motoroads Car Hire service for 3 years running now and they have always been very helpful, prompt and the cars have always been suitable for our needs. We always recommend Motoroads to our friends who visit Razlog and Bansko during the summer and winter as we are confident they will be very happy with the service provided. Many thanks from the McBride family! CONS:

Stacey Cook, United Kingdom (February 03, 2015)	Service: TRANSPORTATION
Family with children
PROS: 8 Hours before our scheduled flight from London to Sofia, our transfer from another company decided to cancel on us, leaving us completely stranded...so we thought! That was until i contacted Moto Roads who arranged a van to pick us up from Sofia Airport to Bansko. The friendly driver met us at the airport as our flight landed and was extremely accommodating. Bearing in mind how last minute this was, Moto Roads were completely hassle free, providing a 5 star service, were child friendly and excellent value for money! On our return the driver picked us up dead on time and on the way back to the airport we had a hefty dump of snow - the temperature in the vehicle was perfect, keeping us all toasty. Not once did i feel unsafe on the roads of Bulgaria in the poor weather conditions. I would have no problem in recommending this company to anyone. Keep up the good work guys! CONS:

Rumyana Barbree, Bulgaria (January 31, 2015)	Service: CAR RENTALS
Mature couple
Review: Katarino Spa Complex, Razlog PROS: Thank you very much for the good service . When we arrived at night at the airport the lady from the company waited for us , the car was the same what we order . CONS:

Дмитрий, Израиль (January 31, 2015)	Service: TRANSPORTATION

PROS: Мы заказывали трансфер из аэропорта Софии в Пампорово. Машина хорошего класса. Водитель приехал вовремя и был очень вежлив и обходителен. Так же и на обратном пути. Всем советуем эту компанию!!! Уверен, что при следующем нашем посещении Болгарии, мы обратимся к Вам! Удачи Вам в бизнесе! CONS:

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Page 16 » Customer reviews for service

TESTIMONIALS