Page 16 » Customer reviews for service

Page 16 Customer feedback » Review services
 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Доволна съм, мога да разчитам на вас, обслужването е на ниво.
CONS: Леко и безпроблемно от начало до край

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We had transfers from sofia airport to Nikopol area for my family of 3 adults and 5 children (one less return trip) we found motoroads an excellent service, no extra charge for extra passenger at the last minute. I found the company very reliable and great value for money. I would definitely recommend to anyone for whatever your needs.
CONS: none

 , Canada () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellent service, good price, easy to book. Will certainly use you again .
CONS:

 , България () Service:   CAR RENTALS 
   Customer review rating
PROS: Здравеите!Искаме да изразим нашата благодарност към служителите на фирмата,за професионалното обслужване и коректност.Несъмнено ще продължим в бъдеще да ползваме вашите услуги.Продължавайте в същият дух! На добър час!!!
CONS:

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I rented a car from you guys this year again and I am very pleasant with the service you provide! thank you Hristo for your help! reservation # 1110-3010SMR030814A Thank you!
CONS: none

 , Belgium () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Very good service for transport between Sofia airport and Pazardjik and return. Always on time and good driver.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Prepora4vam gi ,nikakavi problemi ,edinstveno kolata be6e razli4na ot tazi koiato pora4ax ,no be6e sa6tia klas Recommended ,good service
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The car I chose was very nice and clean. The service from the representative was also very good and he was very helpful. My contact with the office was also very good and they were very accommodating when I asked to change the return time of the car.
CONS: Nothing really, I was very pleased with the service.

 , Canada () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We booked a rental car from Motoroads.com again like last year to travel on Bulgaria. Our flight from Rome, Italy landed in Sofia with 2 hours delay. However, representative from car rental company, nice young lady was awaiting us. Everything was smoothly and excellent. We spent 15 min to finish the paper work, got the keys and voila: we were behind the wheel. Good things with Motoroads that they always strive to give you the best service. Nice job. Thank you. Please keep it up!
CONS: None

 , Canada () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We booked a rental car from Motoroads.com again like last year to travel on Bulgaria. Our flight from Rome, Italy landed in Sofia with 2 hours delay. However, representative from car rental company, nice young lady was awaiting us. Everything was smoothly and excellent. We spent 15 min to finish the paper work, got the keys and voila: we were behind the wheel. Good things with Motoroads that they always strive to give you the best service. Nice job. Thank you. Please keep it up!
CONS: None

 , Россия () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: я заказывала трансфер из аэропорта до отеля в г. Салоники, Греция. Рейс мой был задержан на целый час-полтора, однако, водитель - очень вежливый, дождался, помог довезти чемодан до машины, по дороге рассказал, вернее сориентировал по расположению достопримечательностей относительно отеля. В общем, впечатления остались положительными!
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Emberli Apart Hotel, Lozenets
PROS: MAGNIFICENT SERVICE, GOT US TO BOURGAS AIRPORT ON TIME ,AS THE PLACE WAS FLOODED. AND NEAR UNEMPASSIBLE. 16/7/2014 GREAT JOB REALLY NICE PEOPLE
CONS: NONE NONE NONE

 , Israel () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: good service, nice people, good price, flexible.
CONS:

 , Belgium () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Very good service for transport between Sofia airport and Pazardjik and return. Always on time and good driver.
CONS:

 , Италия () Service:   CAR RENTALS 
   Customer review rating
PROS: MOTOROADS FOR EVER!!!! Izkluchitelno profesionalno otnoshenie,.Kolata beshe v perfektno sustoqnie i nai- vajnoto e che poluchix tocno tazi kola koqto jelaex.Nqmam nito edna zabelejka.Sled edin mesec imam otnovo putuvane do Bulgaria i nqmam turpenie da se oburna kum vas.
CONS:

 , Russian Federation () Service:   MOTORCYCLE RENTAL 
   Customer review rating
Review: Hotel Calypso, Sunny Beach
PROS: Все очень понравилось, спасибо!
CONS: Хороший сервис, быстро и вежливо. Спасибо!

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service, good price, flexible pick up and drop off, easy to book. Will certainly use you again - thank you.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: It is always a pleasure to use your service. Your drivers are polite , considerate and courteous. We have an apartment in Razlog and therefore use your service every time we travel from London to Sofia. It is always reassuring to be met by one of your drivers at the airport and to be escorted to Razlog right outside our accommodation. It it is also great that your driver will always stop for a ten minute coffee break half way through the journey so that we can stretch our legs and have a comfort break. Thank you once agin for an excellent service and as usual I will continue to recommend your service to all the owners that I meet regularly.
CONS: There is nothing that I would like to add here.

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Добрый день!Арендовал автомобиль в феврале 2012 года в аэропорту Софии, Suzuki Vitara.Цена аренды автомобиля была отличная , все прошло безупречно: встреча , выдача машины. Автомобиль технически исправный, что очень выручило во время снегопада в горах. Что особенно приятно-в машине поместились и трое детей и весь багаж. Рекомендую всем пользоваться услугами компании.
CONS: нет

 , Germany () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Great service, excellent drivers as usually!
CONS:

 , Russian Federation () Service:   CAR RENTALS 
   Customer review rating
Review: Santa Marina Village, Sozopol
PROS: Пользовались услугами фирмы впервые осенью 2014 года, арендовали автомобиль для путешествия по Болгарии! Отличный автомобиль, чистый, исправный был подогнан во время к нашему отелю, забег оттуда же. Всё чётко и вовремя. Цены на мой взгляд более чем доступны. Контактное лицо отлично говорит по-русски! Рекомендую!
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: This is the first time used this service and we were pleasantly surprised, as we had two year old twins with us, we were met at arrivals by our lady taxi driver in Varna and the vehicle was roomy for the four of us and had two car seats ready for the little ones. As we were at a private address, she know how to get there without directions. On the return trip again the same driver was punctual and polite. I would definitely recommend this service in Varna.
CONS: Can't think of anything.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Excellent service. The plane arrived early in Plovdiv and your man was there with a sign board with my name on it. My group of friends were really impressed! I would use you again. I also booked last minute for a taxi on the way back from the hotel, the service of booking was not so smooth see below.
CONS: When I called the booking number I had to book on line. This meant loads of form filling which I found impossible on a smart phone. Luckily someone had a tablet on them I could use. I had to book for another day and another price and amend it with a phone call after confirmation of the booking. However, the man turned up on time at the hotel which was good.

 , Spain () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I booked a taxi from/to Sofia - Plovdiv and I was very pleased with the attention and service received: punctuality, comfortable car, friendly driver, etc. I would highly recommend this company to other people. Thank you.
CONS:

 , United States () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Driver was 10 minutes early and did a great job.
CONS:

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: 5 star service: the car was serviced, clean, and ran with no problems during my 25-day vacation in Bulgaria . The rates were low, and the gentleman was always on time. I recommend them to everyone
CONS: NONE

 , Россия () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Воспользовался услугами motoroads.com в июле 2014. Контору нашел не по рекомендации, путем простого поиска в инете. Цены не самые гуманные, но справедливости ради надо отметить, что выбор вариантов крайне ограничен. Задача стояла получить моцек прямо в аэропорту и там же его сдать перед вылетом обратно. Хотелось откатать неделю на хорошем моцеке, с минимальным количеством формальностей при оформлении. В аэропорту Мальпенса Милана услуги проката мотоциклов в принципе не предоставляет ни одна контора. На сайте motoroads.com предложили арендовать в аэропорту, моцеки только топовые: монстры, гуси, джитиэли. GTL я и заказал. Четко привезли в аэропорт, передали за пять минут,и я покатился. Провел прекрасную неделю в седле под противным дождем в Северной Италии. Спасибо джитиэлю за беспредельные системы безопасности: на нем что дождь, что ночь, что серпантин, главное не спать за рулем. Перед вылетом сдал моцек (его привозили и забирали на бусе из миланской конторы) тоже за пять минут. Деньги списали с карты после уточнения пробега, примерно через неделю. Ни к организации процесса болгарскими братьями из motoroads.com, ни к работе немецкого аппарата из итальянского поката, ни к качеству итальянской кухни никаких претензий. Все быстро, четко, качественно и для людей. Отдельный респект Марии из motoroads.com за доброжелательность и компетенции при согласования заказа и закрытии счетов! Планируют и в дальнейшем пользоваться вашими услугами.
CONS: 1).Адски глючил и зависал штатный навигатор BMW (арендованный кстати за отдельную плату), что причиняет определенные неудобства при путешествиях по незнакомой местности. Но нет худа без добра: посмотрел кучу мест, которые смотреть не собирался. 2). Заявленный на сайте 2014 год выпуска моцека оказался в реальности 2013, что в принципе сильно не обломало: моцек был в прекрасном техническом состоянии. 3). Смущает взыскание дополнительной оплаты за аренду боковых кофров, которые являются базовым оборудованием этой модели. А в путешествии кофры весьма актуальны и люди, соответственно, платят. Есть предложение брать дополнительную плату за систему водяного охлаждения двигателя. А что, тоже полезная опция, думаю люди раскошелятся. А в целом претензий существенных нет, общее впечатление положительное. Рекомендую.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have a ski apartment near Borovets, Motoroads will always deliver the cars to us on time even though we are quite remote. The cars might not always be what you ask for but they are never down graded. Mechanically we have had no problems with any of the vehicles and we have always found the staff very courteous and friendly.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Very prompt friendly service. We had a problem with a door not locking and we were supplied with a replacement car without any hassle.
CONS: Only comment . It might have been a good gesture to let us off with the small amount of diesel used in the first car as we saved Motoroads the hassle of having to come out to Samokov to bring a replacement car. Especially as we had only gone from the airport to our destination and back to Sofia a journey we hadn't planned to make at that stage in our holiday.

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Good prompt service with reasonable price.Thank you.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: I have used your services on numerous occasions and always been very happy with the service provided by you. I own a ski apartment in Pamporovo and recommend your company to any of our visitors who require transport, whether a hire car or transfer to the resort. I have future bookings for our apartment this ski season so look forward to hearing positive feedback from my guests regarding your services. Keep up the good work!
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I wanted to hire a Ducati for three days to ride the Stelvio pass. Having looked at a number of motorcycle rental companies and read the feedback , I decided to book with Moto Roads. I filled in the easy to follow booking form and was contacted within a day by Maria who was very helpful and who confirmed my booking for a Ducati Hyperstrada 800. I paid the deposit which was very reasonable £79 and arranged the pick up to be at Bergamo Airport arrivals. A week before my departure I received an email explaining that the bike I had hired had been in an accident, that Moto Road would provide a Multistrada 1200 at no extra charge!! On the pick up day I arrived at Arrivals and located the van and driver Umberto by mobile phone( he was 50 m away from me). We found a suitable lay-by and the bike was soon ready to go. Umberto gave me a very good briefing in English and was very helpful in answering my question. The bike was excellent and came with a top box and two panniers .I then rode to Bormio and stayed at Sotto Vento a superb 4star hotel. Riding the Multistrada was excellent and gave no problems on the Stelvio and the Mortirola Passes. The return was just as smooth and I would like to thank Moto Roads for such an excellent service and I would thoroughly recommend anyone wanting to hire a bike in Italy to use this firm.
CONS: No problems

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Katarino Hotel, Bansko
PROS: I have always had excellent service from motoroads. I have used this company many times as I own a chalet at Katarino Spa and always recommend to my guests. Good service and good price.
CONS:

 , Canada () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: After a long 20+ hour plane ride, we like to have a car pick up ready at the airport. Motoroads was a good option that was reasonably priced. The driver was waiting for us when we came out of the baggage area and we quickly got to downtown Sofia. We used the service twice and both times I was happy and impressed with the service we received. The drivers assisted with luggage and were courteous. The cabs were clean. I found booking was very easy as well. The online feedback also helped me make a decision to use this company. I would highly recommend them and will use them again in the future.
CONS: None.

 , Netherlands () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I admire the flexible service that you provide. Changing to another vehicle was done in a very nice way, and without any problems or additional costs. For sure, the next time will be with Motoraods again. Thanks for the great service.
CONS:

 , Belgium () Service:   CAR RENTALS 
   Customer review rating
Review: Bryasta Hotel, Veliko Tarnovo
PROS: Very good service!
CONS: none!

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Taxi waited 2hours at Burgas airport because the plane was late, excellent. He then drove us for one and a half hours to our hotel and we arrived about 2am.We were impressed. 2 days later I phoned to rent a car and was told that I could only do it online.Now read the Cons.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: This was a very easy booking and i had a couple of questions before booking to which i had a very fast reply and i went on to complete my booking.I was met at the airport by 2 people who showed me to the car which was different to the one i had booked but it suited my needs fully.I was given all the documents upon arrival and was able to leave a deposit in cash untill i returned the car which is very usefull if you dont have a credit card.I had planned a longer trip but had to return after a week so had to call the company to say i would return the car early which wasant a problem and they were most helpfull so car was reuturned and my deposit given back to me .I would highly recommend this car rental company if you are planning to go to bulgaria and i hope to book again myself very soon this month and look forward to another warm welcome .many thx for making everything smooth for my visit and i hope to see yoiu again soon.
CONS: Everything was done as stated on the web site so there are no cons and its not there fault if you dont get the car you booked as things happen beyond peoples control.

 , Sweden () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Everything was perfect. MotoRoads service was excellent when we pick up the van at the hotel and when we left it back one week later at the airpoart. The van was also easy to drive and in good condition.
CONS:

 , Switzerland () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Uncomplicated procedure, friendly stuff, never had problems with the car. I would come back again as a customer, and I would recommend the company further.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We booked three transfers with Motoroads for our stay in Bulgaria and Greece.We had a transfer from Sofia airport to Sandanski in Bulgaria,then later in our stay a transfer from Sandanski to Afytos in Halkidiki,Greece, then finally a transfer from Afytos to Thessaloniki airport. I found this very difficult to arrange with any other company. The price was very reasonable and all of the drivers arrived in good time and were very friendly.I would book a transfer with Motoroads in the future without hesitation.
CONS: None

 , Uruguay () Service:   CAR RENTALS 
   Customer review rating
PROS: The service was excellent. Exactly in the way we agreed.The conductor (Peter) went to our hotel, he was extremely friendly, kind and helpful. The car was ok, we didn;t have any problem with the car. I do recommend this company. Thank you for everything!
CONS:

 , Казахстан () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: В течении 4 лет пользуемся услугами данной компании, а именно трансфером с аэропорта Стамбула до Болгарии (кошарица). Првый раз честно говоря было страшно, мало ли. Но все отлично. Всегда встречают, провожают, все во время. Машины чистые, водители профессионалы. Заказывали и трансфер на 2 человек и на 5, нет претензий. Спасибо :-)
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We used Motoroads for our transfer to Bansko in January. The drivers provided a friendly and excellent service and were always on time.I would not hesitate to recommend them and we will certainly use them again.
CONS: None

 , Denmark () Service:   CAR RENTALS 
   Customer review rating
PROS: The bedst!
CONS: Very good service.

 , Afghanistan () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: The travel with your company car in Bulgaria from Burgas airport to the hotel at the Varna golden sands in the nighttime (22.30-1:30) in a mountain area along small roads was very safe, the driver respected the velocity limits and he was friendly. Very good service, thank you, (in comparison to the return travel with another company in a small bus, where the driver maybe had stricter time limits, the bus was full, most of the windows were coated and a while some passengers had to stand due to lack of enough seats).
CONS:

 , Lithuania () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Perfect service quite reasonable price
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Delivery anywhere, no frills, friendly staff
CONS: never get replies by email, some communication issues

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Brilliant service, efficient and friendly and great price, would highly recommend
CONS:

 , Estonia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Perfect service! Motoroads welcomed us at Bourgas airport, all the paperwork was already prepared and it minimized time to collect the car. When we returned the car, they were already waiting for us at the airport parking. It took us max 5 min to get all done.
CONS: On the collection of a car, you need to pay a minimum amount for the parking when exiting the airport.


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"
Very professional company. We had 5 bikes delivered at the airport in excellent condition (3 of which were brand new! ). Our one week bicycle trip was just great and Motoroads picked up our group 300km away to return back to the airport. Sioufi