Customer Reviews - Page 17

Page 17 Customer feedback » Review services

Sehr zu empfehlen. Die Motorräder waren neuwertig und in einem sehr guten technischen Zustand. Sehr nettes und zuvorkommendes Personal an der Vermietstation. Kostenloser Shuttlebus vom Flughafen. Alles bestens Helmut 2019-29-03

Customer review rating

TESTIMONIALS

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Андрей, Россия (February 28, 2015)	Service: CAR RENTALS
Family with children
PROS: Машину у вас заказываем уже третий сезон, т.к. по цене в Болгарии вы похоже вне конкуренции. В первый год было всё замечательно и даже вместо заказанного Опеля Астры 2008 года выдали новый Шавроле Авео седан в новом кузове практически без пробега. Но забыли наклеить виньетку, правда за 500 км полиция не разу за это не остановила. Во второй год что заказывали, то и получили. А в этому году был заказан Авео 2011 года, а дали Авео 2008 года. Все машины конечно в рабочем состоянии, чистые внутри и снаружи, кондиционеры холодят как надо. Плюс, что за детские кресла не требуется никакой дополнительной платы. Выдача и прием автомобиля всегда во время, берём всегда сразу в аэропорту и там же сдаём. Первые два года агенты по выдаче и приёму говорили по русски, а в этом году только по английски. CONS: Первые два раза авто были всегда с полным баком, а в этом году практически с пустым. Не очень удобно, особенно для тех кто первый раз в Болгарии и не знает где поблизости есть АЗС.
MOTOROADS REPLY: Спасибо за Ваш любезный отзыв. Мы стараемся всегда отдавать прокатные автомобилей с полным баком. Иногда, по исключению, из за загружености это физически новозможно сделать до получении автомобиля. Team Motoroads

Александра, Россия (February 28, 2015)	Service: TRANSPORTATION
Group of friends
PROS: Спасибо большое за поездку, очень понравился сервис и немедленное решение проблемной ситуации. CONS: -

Sharon nelms, United Kingdom (February 28, 2015)	Service: TRANSPORTATION
Family with children
Review: Flora Apartments, Borovets PROS: Have used this service for the past 6 years - always polite helpful and courteous - always on time and competitively priced - what more could you ask for? CONS: One of the resr seat belts wouldn't lock on outward journey but worked fine by retur. Journey a week later

Rich Hughes, United Kingdom (February 28, 2015)	Service: TRANSPORTATION
Group of friends
PROS: We have used these guys for the last 8 years, they are always on time and very reasonably priced...drivers are always friendly and most understand English and will stop for a break if you ask them to. CONS: Sometimes the vehicles can be on the old side and need a bit of love, but they always feel safe.

Geoff Watson, United Kingdom (February 27, 2015)	Service: TRANSPORTATION
Family with children
PROS: Picked up by driver at Sofia airport - no complaints even though the flight was late in. Comfortable transfer to Bansko, straight to the door with a comfort stop on route. Good efficient service that we've used several times and will come back again to Motoroads CONS: Nothing to complain about.

Daniel Hristov, Bulgaria (February 25, 2015)	Service: CAR RENTALS
Family with children
PROS: Rented a car from Plovdiv, very clean, new Chevrolet Aveo. Very good service, everything went very well. No hidden charges, winter tyres, map, Vignete, all included in the price CONS: Not very easy to find in Plovdiv, and the 200 EUR deposit had to be paid cash, which however was paid back in full when I returned the car.

Mark Rubin, Israel (February 25, 2015)	Service: MOTORCYCLE RENTAL
Group of friends
PROS: Great service! I can't believe they actually bring the motorcycle to the airport and let you drop it off at the airport as well. CONS: it costs 100Euro to arrange for the bike to wait for you at the airport....but so worth the convenience.

SHARON HUNTER, United Kingdom (February 23, 2015)	Service: TRANSPORTATION
Group of friends
Review: Samokov Hotel, Borovets PROS: VERY EASY PROCESS - MINIBUS CLEAN AND DRIVERS FRIENDLY. TIMINGS WERE TO PERFECTION. WILL CERTAINLY BE BOOKING THIS MINIBUS NEXT TIME. THANK YOU CONS:

John Rutherford , United Kingdom (February 22, 2015)	Service: TRANSPORTATION
Family with children
PROS: Third time to borovets and first time using this service...first impressions were good and that lasted throughout... The company was efficient, vehicle was clean, comfortable and there were no issues at all. There were 10 of us travelling and the company had the sense to supply a trailer for the return journey.. Absolutely no doubt that we will use them again for next years trip. CONS: None.

Bernadette Kilpatrick, Ireland (February 22, 2015)	Service: TRANSPORTATION
Group of friends
PROS: Motoroads provided an excellent service. The driver was well presented and courteous and the vehicle was clean and in good condition. I would not hesitate in recommending Motoroads for transfers from Sofia Airport to Bansko. CONS:

Мария, Россия (February 22, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Хороший сервис. Сработали четко. Залог не большой, вернули сразу при возврате машины. Вежливый персонал. Спасибо CONS: Нет

Vasil Teofilov, Spain (February 22, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Perfect service. Better impossible. Next time - Motorads again. CONS:

Melanie, United Kingdom (February 20, 2015)	Service: TRANSPORTATION
Mature couple
PROS: We have used your taxi service from Sofia airport to Bansko and back many times now, both as a couple and with various groups of friends. Each time has been a smooth operation with a smiling gentleman waiting with our name at the airport and an efficient, no hassle journey. On one occasion he even stopped at Ikea for us to collect a rug before continuing on our journey. Excellent service. CONS: Can't think of any

Pavel , United Kingdom (February 20, 2015)	Service: CAR RENTALS
Family with children
PROS: Very happy with Motoroads. Professional service, everything on time. Spent 16 days with amazing car in Bulgaria. Definitely I'll use it again! CONS:

Ivaylo Bakalski, Netherlands (February 17, 2015)	Service: CAR RENTALS
Solo traveller
PROS: I'm very happy with Motoroads. Everything went well as planned. I'm glad that they have car rent outside working hours. My plane arrived around midnight. The man was waiting for me so I could have the car immediately. CONS: No cons.

Krassen, United States (February 16, 2015)	Service: CAR RENTALS
Family with children
PROS: Good customer service. Explained well across border rentals. Thanks. CONS: none

Alessandra Betti, Italy (February 16, 2015)	Service: TRANSPORTATION
Solo traveller
PROS: Driver waited for me 3 hrs in Sofia (airport was closed due to snow and plane landed into Varna, then we flew back) CONS:

Nikki Carter, United Kingdom (February 15, 2015)	Service: TRANSPORTATION
Group of friends
Review: Samokov Hotel, Borovets PROS: We booked for a group one way to the resort and two separate groups back to airport. The service was excellent and drivers were prompt I'm collecting us. Would certainly use them again for transfer as took half an hour off the normal coach transfer time. CONS: None

Bertha Grech, Malta (February 15, 2015)	Service: SKI & SNOWBOARD

Review: 3-Day Ski Hire Bansko, Bansko PROS: lift pass and equipment vouchers delivered to the hotel,very good price when compared to buying separate days from Bansko. CONS: if you need a 5 day package just buy 6 day package because it is much cheaper than buying separate days form the ski centre at bansko as the site advises.

Ivan K, Sweden (February 14, 2015)	Service: CAR RENTALS

PROS: Good contact and good service! I recommend your services to every visitor of your site. CONS: Make sure that all necessary equipment in the car works normally, such lights and wiper blades before hiring out.

Danny Mattocks, United Kingdom (February 12, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Fantastic value for money, excellent service, very reliable, excellent rental cars condition. CONS:

Ivaylo Bakalski, Netherlands (February 10, 2015)	Service: CAR RENTALS
Solo traveller
PROS: I have rented a car. Everything was as planned.I have rented a car outside working hours. The planing from Motoroads was perfect.I will definitely rent a car from them next time. CONS: Nothing.

Kevin White, United Kingdom (February 04, 2015)	Service: TRANSPORTATION
Group of friends
PROS: We used Motoroads once again this January for our return transfer to Bansko and we continue to be impressed with their overall service. Our driver, Peter, was very efficient, courteous and prompt for both pick ups. We will definitely use the service again. CONS:

Dan Serachitopol, United States (February 04, 2015)	Service: CAR RENTALS
Mature couple
PROS: Used Motoroads services in 2013 (transfer Burgas to Istanbul) and 2014 (rented a car) for 17 days. The service was impeccable. Hope to use it in the future. CONS: The "office" in Sofia is in a shack far from the airport.

Jason McBride, United Kingdom (February 03, 2015)	Service: CAR RENTALS
Family with children
PROS: We have used Motoroads Car Hire service for 3 years running now and they have always been very helpful, prompt and the cars have always been suitable for our needs. We always recommend Motoroads to our friends who visit Razlog and Bansko during the summer and winter as we are confident they will be very happy with the service provided. Many thanks from the McBride family! CONS:

Stacey Cook, United Kingdom (February 03, 2015)	Service: TRANSPORTATION
Family with children
PROS: 8 Hours before our scheduled flight from London to Sofia, our transfer from another company decided to cancel on us, leaving us completely stranded...so we thought! That was until i contacted Moto Roads who arranged a van to pick us up from Sofia Airport to Bansko. The friendly driver met us at the airport as our flight landed and was extremely accommodating. Bearing in mind how last minute this was, Moto Roads were completely hassle free, providing a 5 star service, were child friendly and excellent value for money! On our return the driver picked us up dead on time and on the way back to the airport we had a hefty dump of snow - the temperature in the vehicle was perfect, keeping us all toasty. Not once did i feel unsafe on the roads of Bulgaria in the poor weather conditions. I would have no problem in recommending this company to anyone. Keep up the good work guys! CONS:

Rumyana Barbree, Bulgaria (January 31, 2015)	Service: CAR RENTALS
Mature couple
Review: Katarino Spa Complex, Razlog PROS: Thank you very much for the good service . When we arrived at night at the airport the lady from the company waited for us , the car was the same what we order . CONS:

Дмитрий, Израиль (January 31, 2015)	Service: TRANSPORTATION

PROS: Мы заказывали трансфер из аэропорта Софии в Пампорово. Машина хорошего класса. Водитель приехал вовремя и был очень вежлив и обходителен. Так же и на обратном пути. Всем советуем эту компанию!!! Уверен, что при следующем нашем посещении Болгарии, мы обратимся к Вам! Удачи Вам в бизнесе! CONS:

pauline arkley, United Kingdom (January 31, 2015)	Service: TRANSPORTATION
Mature couple
PROS: excellent service will use again in november CONS: nothing

Ivan, Australia (January 26, 2015)	Service: CAR RENTALS
Family with children
PROS: excellent service. Really can not fault them for anything. Good safety information and current warnings too. Highly recommended. CONS: none

Vladimir Velikov, Iraq (January 25, 2015)	Service: CAR RENTALS
Family with children
PROS: I've enjoyed the delivery at the airport service it is very convenient. It is good to know that when you arrive at the airport your car will be awaiting for you. The substitute I got instead of the car I booked was a newer one. CONS: You should consider offering and keeping come cars for non smokers!

Hannah, United Kingdom (January 24, 2015)	Service: SKI & SNOWBOARD
Group of friends
PROS: The ski and snowboarding gear we hired was in a brilliant location and great service. The lessons were great and our teacher, Damien was lovely and very supportive. I would definitely recommend that ski hire and lesson company. CONS: The only con we had was that the rep that brought our passes and paperwork for lessons to us was quite late and was going to leave us find our own way to the ski collection when we had no idea where we were going, so we explained that we booked to be taken to the shop and get all the kit sorted then he helped us. But other than that it was all fantastic.

Andrew Murray, Ireland (January 23, 2015)	Service: CAR RENTALS
Family with children
PROS: Friendly Efficient Service. I've used Motoroads 4 or 5 times now, their staff are always waiting at the airport when i arrive, the cars have always been clean, well maintained, and sensibly priced. CONS: None really.

Svilen Yankov, Bulgaria (January 20, 2015)	Service: CAR RENTALS
Family with children
PROS: Received very good service. The car was good, received in timely manner. Different options were available: receive at airport, office, address. I used the latest. CONS: No actual cons - the car I ordered was substituted with other but I liked it as well it was the same class and newer option.

Fred M., France (January 19, 2015)	Service: CAR RENTALS
Family with children
PROS: Très satisfait des services , je pense que leur devise est : communication et satisfaction du client ! Je vous recommande vivement ce loueur , prix vraiment raisonnable et bons véhicules . AAA+ CONS:

jayne Bradbury, United Kingdom (January 19, 2015)	Service: TRANSPORTATION
Group of friends
PROS: Great service , spotless mini bus and punctual , would recommend to anyone travelling to Bansko CONS:

Юрий, Россия (January 18, 2015)	Service: CAR RENTALS
Mature couple
PROS: Присоединяюсь ко всем положительным отзывам. Планировали взять в аренду автомобиль в Пловдиве. Из-за разгильдяйства авиакомпании прилет был перенесен в Софию. В течение часа пересогласовали перенос аренды в Софию. Всё оперативно. Очень приятно удивлены качеством обслуживания: по прибытии нас встретил у выхода Иван (очень уважительный и ответственный сотрудник) , вся процедура оформления договора заняла не более 10 мин. Мы оплатили остаток суммы по договору работнику компании, получили ключи и документы и ... Поехали!! Возвращали авто также быстро: сотрудник фирмы осмотрел авто, вернул депозит, мы передали документы - вся процедура заняла 2-3 мин.!!! В следующий прилет в Болгарию обязательно будем обращаться именно в эту компанию. CONS: НЕТ!

Дмитрий, Россия (January 18, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Очень хороший сервис,прилетели в Софию,машину получили в течении 10 мин.,такого еще не случалось со мной. CONS: Нет

Ilyas Coskun Diner, Turkey (January 16, 2015)	Service: TRANSPORTATION
Family with children
Review: 3-Day Ski Hire Borovets, Borovets PROS: I worked with Motoroads twice and both It was excellence service. Cars are big enough and drivers are safe. I will work again with this transport company in Febuary during my ski vocation in Borovets. CONS:

Ilyas Coskun Diner, Turkey (January 16, 2015)	Service: TRANSPORTATION
Family with children
Review: Rila Hotel, Borovets PROS: We are satisfied to work with Motoroads. Cars are big enough and drivers are safe. CONS:

MARIOS, Greece (January 15, 2015)	Service: TRANSPORTATION
Family with children
Review: Bansko Hotel, Bansko PROS: Overall excellent service. Easy booking. Punctual meet and greet. Safe driving and polite driver. No negatives, everything as agreed. CONS:

Mitko, Bulgaria (January 15, 2015)	Service: CAR RENTALS
Family with children
PROS: Thank you everything was great. No comments again next time I rented a car from you. thank you CONS: thank you

Алексей, Россия (January 14, 2015)	Service: CAR RENTALS

PROS: Брали в аренду автомобиль в Софии (в аэропорту) в конце декабря 2014 года. Я был приятно удивлен качеством обслуживания. По прибытии нас встретили у выхода, вся процедура оформления договора заняла не более 10 мин. Мы оплатили остаток суммы по договору, внесли оговоренную сумму работнику компании наличкой, прошли к автомобилю, получили ключи и документы и все... мы свободны!! Возвращали авто еще быстрее: подъехали к аэропорту, нас уже ждали, сотрудник фирмы осмотрел авто, вернул депозит - вся процедура заняла 3 мин.!!! В следующий прилет в Болгарию обязательно буду обращаться именно в эту компанию. CONS: Нет

Апартаменти Невада-Пампорово, България (January 13, 2015)	Service: TRANSPORTATION
Group of friends
PROS: От името на група испански собственици на апартаменти Невада в Пампорово искаме да благодарим за вашия професионализъм. Винаги ще търсим вашите услуги и ще Ви препоръчваме. CONS:

Sergey Pavlov , United Kingdom (January 13, 2015)	Service: SNOWMOBILING
Family with children
Review: 6-Day Ski Hire Bansko, Bansko PROS: I am so happy with the service and the company. CONS:

Konstantin Trapkov, United Kingdom (January 13, 2015)	Service: CAR RENTALS
Solo traveller
PROS: Brilliant service!!! Been back home for Christmas and I've hired a car from Burgas,the person who dealt with was really polite and always on time!!! Great great CONS: None

Dalia Diner, Turkey (January 13, 2015)	Service: TRANSPORTATION
Family with children
Review: Rila Hotel, Borovets PROS: This is the second time we come to Bulgaria and for both arrival I have used the motoroads service. We arrived to Sofia bus terminal very eary in the morning. It was a good opportunity to have tha transfer service from Motoroads . Driver was very kind and drived safely to Borovets Rila Hotel. Car was big enough. If I come to Borovets again I will call them again. CONS:

Mete kağan özel, Turkey (January 12, 2015)	Service: TRANSPORTATION
Family with children
Review: 13-Day Ski Hire Borovets, Borovets PROS: We got the sevice as written. Thank you . Reliable servide wish normal price. CONS: No

Sonia, United Kingdom (January 11, 2015)	Service: SKI & SNOWBOARD
Family with children
Review: 6-Day Ski hire Pamporovo, Pamporovo PROS: Quick and easy to book. Good prices. Everything organised. CONS: Confusion on timings to meet and miscommunication between the company and the delivery person left us waiting a while for our tickets.

tom whyte, Guernsey (January 10, 2015)	Service: TRANSPORTATION
Mature couple
PROS: good service, driver arrived at pre arranged time, absolutely no problems. Good value for money. CONS:

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