Page 17 » Customer reviews for service

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
Page 17 Customer feedback » Review services
 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We used Motoroads once again this January for our return transfer to Bansko and we continue to be impressed with their overall service. Our driver, Peter, was very efficient, courteous and prompt for both pick ups. We will definitely use the service again.
CONS:

 , United States () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Used Motoroads services in 2013 (transfer Burgas to Istanbul) and 2014 (rented a car) for 17 days. The service was impeccable. Hope to use it in the future.
CONS: The "office" in Sofia is in a shack far from the airport.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We have used Motoroads Car Hire service for 3 years running now and they have always been very helpful, prompt and the cars have always been suitable for our needs. We always recommend Motoroads to our friends who visit Razlog and Bansko during the summer and winter as we are confident they will be very happy with the service provided. Many thanks from the McBride family!
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: 8 Hours before our scheduled flight from London to Sofia, our transfer from another company decided to cancel on us, leaving us completely stranded...so we thought! That was until i contacted Moto Roads who arranged a van to pick us up from Sofia Airport to Bansko. The friendly driver met us at the airport as our flight landed and was extremely accommodating. Bearing in mind how last minute this was, Moto Roads were completely hassle free, providing a 5 star service, were child friendly and excellent value for money! On our return the driver picked us up dead on time and on the way back to the airport we had a hefty dump of snow - the temperature in the vehicle was perfect, keeping us all toasty. Not once did i feel unsafe on the roads of Bulgaria in the poor weather conditions. I would have no problem in recommending this company to anyone. Keep up the good work guys!
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Mature couple Customer review rating
Review: Katarino Spa Complex, Razlog
PROS: Thank you very much for the good service . When we arrived at night at the airport the lady from the company waited for us , the car was the same what we order .
CONS:

 , Израиль () Service:   TRANSPORTATION 
   Customer review rating
PROS: Мы заказывали трансфер из аэропорта Софии в Пампорово. Машина хорошего класса. Водитель приехал вовремя и был очень вежлив и обходителен. Так же и на обратном пути. Всем советуем эту компанию!!! Уверен, что при следующем нашем посещении Болгарии, мы обратимся к Вам! Удачи Вам в бизнесе!
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: excellent service will use again in november
CONS: nothing

 , Australia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: excellent service. Really can not fault them for anything. Good safety information and current warnings too. Highly recommended.
CONS: none

 , Iraq () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I've enjoyed the delivery at the airport service it is very convenient. It is good to know that when you arrive at the airport your car will be awaiting for you. The substitute I got instead of the car I booked was a newer one.
CONS: You should consider offering and keeping come cars for non smokers!

 , United Kingdom () Service:   SKI & SNOWBOARD 
  Group of friends Customer review rating
PROS: The ski and snowboarding gear we hired was in a brilliant location and great service. The lessons were great and our teacher, Damien was lovely and very supportive. I would definitely recommend that ski hire and lesson company.
CONS: The only con we had was that the rep that brought our passes and paperwork for lessons to us was quite late and was going to leave us find our own way to the ski collection when we had no idea where we were going, so we explained that we booked to be taken to the shop and get all the kit sorted then he helped us. But other than that it was all fantastic.

 , Ireland () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Friendly Efficient Service. I've used Motoroads 4 or 5 times now, their staff are always waiting at the airport when i arrive, the cars have always been clean, well maintained, and sensibly priced.
CONS: None really.

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Received very good service. The car was good, received in timely manner. Different options were available: receive at airport, office, address. I used the latest.
CONS: No actual cons - the car I ordered was substituted with other but I liked it as well it was the same class and newer option.

 , France () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Très satisfait des services , je pense que leur devise est : communication et satisfaction du client ! Je vous recommande vivement ce loueur , prix vraiment raisonnable et bons véhicules . AAA+
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Great service , spotless mini bus and punctual , would recommend to anyone travelling to Bansko
CONS:

 , Россия () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Присоединяюсь ко всем положительным отзывам. Планировали взять в аренду автомобиль в Пловдиве. Из-за разгильдяйства авиакомпании прилет был перенесен в Софию. В течение часа пересогласовали перенос аренды в Софию. Всё оперативно. Очень приятно удивлены качеством обслуживания: по прибытии нас встретил у выхода Иван (очень уважительный и ответственный сотрудник) , вся процедура оформления договора заняла не более 10 мин. Мы оплатили остаток суммы по договору работнику компании, получили ключи и документы и ... Поехали!! Возвращали авто также быстро: сотрудник фирмы осмотрел авто, вернул депозит, мы передали документы - вся процедура заняла 2-3 мин.!!! В следующий прилет в Болгарию обязательно будем обращаться именно в эту компанию.
CONS: НЕТ!

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Очень хороший сервис,прилетели в Софию,машину получили в течении 10 мин.,такого еще не случалось со мной.
CONS: Нет

 , Turkey () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: 3-Day Ski Hire Borovets, Borovets
PROS: I worked with Motoroads twice and both It was excellence service. Cars are big enough and drivers are safe. I will work again with this transport company in Febuary during my ski vocation in Borovets.
CONS:

 , Turkey () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Rila Hotel, Borovets
PROS: We are satisfied to work with Motoroads. Cars are big enough and drivers are safe.
CONS:

 , Greece () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Bansko Hotel, Bansko
PROS: Overall excellent service. Easy booking. Punctual meet and greet. Safe driving and polite driver. No negatives, everything as agreed.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Thank you everything was great. No comments again next time I rented a car from you. thank you
CONS: thank you

 , Россия () Service:   CAR RENTALS 
   Customer review rating
PROS: Брали в аренду автомобиль в Софии (в аэропорту) в конце декабря 2014 года. Я был приятно удивлен качеством обслуживания. По прибытии нас встретили у выхода, вся процедура оформления договора заняла не более 10 мин. Мы оплатили остаток суммы по договору, внесли оговоренную сумму работнику компании наличкой, прошли к автомобилю, получили ключи и документы и все... мы свободны!! Возвращали авто еще быстрее: подъехали к аэропорту, нас уже ждали, сотрудник фирмы осмотрел авто, вернул депозит - вся процедура заняла 3 мин.!!! В следующий прилет в Болгарию обязательно буду обращаться именно в эту компанию.
CONS: Нет

 , България () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: От името на група испански собственици на апартаменти Невада в Пампорово искаме да благодарим за вашия професионализъм. Винаги ще търсим вашите услуги и ще Ви препоръчваме.
CONS:

 , United Kingdom () Service:   SNOWMOBILING 
  Family with children Customer review rating
Review: 6-Day Ski Hire Bansko, Bansko
PROS: I am so happy with the service and the company.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Brilliant service!!! Been back home for Christmas and I've hired a car from Burgas,the person who dealt with was really polite and always on time!!! Great great
CONS: None

 , Turkey () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Rila Hotel, Borovets
PROS: This is the second time we come to Bulgaria and for both arrival I have used the motoroads service. We arrived to Sofia bus terminal very eary in the morning. It was a good opportunity to have tha transfer service from Motoroads . Driver was very kind and drived safely to Borovets Rila Hotel. Car was big enough. If I come to Borovets again I will call them again.
CONS:

 , Turkey () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: 13-Day Ski Hire Borovets, Borovets
PROS: We got the sevice as written. Thank you . Reliable servide wish normal price.
CONS: No

 , United Kingdom () Service:   SKI & SNOWBOARD 
  Family with children Customer review rating
Review: 6-Day Ski hire Pamporovo, Pamporovo
PROS: Quick and easy to book. Good prices. Everything organised.
CONS: Confusion on timings to meet and miscommunication between the company and the delivery person left us waiting a while for our tickets.

 , Guernsey () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: good service, driver arrived at pre arranged time, absolutely no problems. Good value for money.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Used Motoroads for car hire for the past 8 years and can not fault the service. Very easy to use web site to book and the all inclusive price CDW provides peace of mind.
CONS: Absolutely none to report.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Fantastic service. Car ready when we arrived at the airport, clean and exactly as we'd ordered. Polite friendly staff.
CONS: Baby seat was broken - one strap missing that rendered it useless.

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Excellent Service is all I can say. We were met our airport Plovdiv in Bulgaria taken on a 3 hour taxi transfer and picked up bang on time for the return transfer. Very Happy. And good value for money.
CONS: No Cons for us

 , United Kingdom () Service:   SKI & SNOWBOARD 
  Mature couple Customer review rating
Review: 6-Day Ski hire Pamporovo, Pamporovo
PROS: Great communication, excellent service and very proffessional. The cheapest we found definitely does not mean the worst. Will be using moto roads again. Thank you
CONS: None

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Friends and I have used motoroads return taxi service from Sofia to Bansko several times now, latest trip was for Xmas 2014, and have never had a cause to complain. Cars are always well presented and the drivers have always been helpful and, more importantly, on time and safe drivers. I have no problem recommending their services and will be booking again in February.
CONS: NONE.

 , Netherlands () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent timing with the flights arrival / departures. Got a free upgrade to a higher class due unavailability of my booked class. Overall very positive impression of good and efficient cost-wise service. I can recommend Motoroads against all their 'big name' competitors.
CONS: Nada

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I've rented cars four times with Motoroads and they have always been completely reliable with no problems at all. I wouldn't hesitate to recommend them.
CONS: The cars can be quite high mileage and sometimes fairly old, but again, I've never experienced any problems at all.

 , Germany () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We needed a car around Christmas and picked Motoroads.con randomly. The car we reserved was for some reason not available so we got a higher class (bigger, automatic gear etc.) naturally for free.. :) The car was delivered on time to the pointed address by a friendly Pearson… The car was clean in- and outside with no cigarette smell. Altogether we had unproblematic trip and uncomplicated renting proceed … Motoroads.con contributed to our pleasant stay in Bulgaria.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Great service as always, on time and feel very safe with the driver, Thank you (Sofia - Bansko)
CONS:

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have been using Motoroads for car rental in Bulgaria for several years now. Their service and employees are impacable. They deliver everything as promised. Never had a problem with a car, pick-up or drop off. They are open for business 24/7. Don't rent a car from the companies with offices at the Sofia airport. It's a rip off. Use Motoroads. They have the best prices and service. Thank you, Motoroads. I'm looking forward to my next car rental with you.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Used your company for the 5th time now and as always very happy with the service provided! Representative at the airport, on time and very helpful. Car provided was equipped with brand new winter tyres and very reliable. Represenative on time to receive car on our departure. Very happy with the service offered and the cost very competitive!! See you again next Winter, keep up the good work!!
CONS: None to report.

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Excellent service. Excellent communications. Top banana!
CONS: None

 , Italy () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very good service.
CONS:

 , Israel () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Flora Apartments, Borovets
PROS: Service was grate. Driver came at time and was very friendly.
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Always a great service have used motoroads many times always friendly and on time very professional and reliable Want to book again for February for 5 people can I get a discount please?
CONS: Perhaps increase the price slightly and provide bottles of water and wifi

 , България () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Много сме доволни от услугите на фирма motoroads . Бяха точни и всичко беше изпълнено по план.
CONS: Като цяло всичко беше идеално. Единствено, когато звъняхме на посочените телефони беше лоша връзката,но това е незначителна забележка

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service - have now used car rental from Motoroads Bulgaria 3 or 4 times. Reasonable price and very good service every time. Very polite and clean personnel meet us every time - ON TIME - thank you
CONS:

 , United States () Service:   TRANSPORTATION 
   Customer review rating
PROS: We used Motoroads three times on our recent trip to Bulgaria. Our drivers were always on time or 10 minutes early. Overall this was a great way to take the stress out of getting from place to place in a country where we didn't speak the language.
CONS: Our driver had a bad habit of texting on his mobile phone while he drove. One time it almost resulted in an accident.
MOTOROADS REPLY:
Dear Derek Rottman, thank you for your kind feedback. We have placed an investigation already and will take all necessary measures to insure this will not happen again. Apology for the inconvenience.
Team Motoroads

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Up graded car picked up on time at airport.
CONS: Fuel cap leaked when fuel put in charged for puncture

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great people,great prices. I will recomend them to all my friends.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I have used your car rental services from Sofia Airport many times. You are always reliable and competitive. Thank you once again for an excellent service.
CONS: I have no relevant cons. If I wanted a brand new car every time then I would be asking for a different service.

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Great service, good rates, on time, easy process, good car, unable to fault anything, definitely would recommend using Motoroads for car hire
CONS: Nil


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