Customer Reviews - Page 14

Page 14 Customer feedback » Review services
 , Germany () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
Review: Imperial Hotel, Plovdiv
PROS: Absolute professional work with MotoRoads. I booked in very short time over Weekend my Transport and got very quick a confirmation. The Driver Petr picked me up on time at Airport and also on time at the way back. The Driver speaks very well English and I felt very safe during the trip. For me was it second time to work with MotoRoads and always ist very good function and you feel welcome as a guest. I have only one recommendation to improve the good Service to a perfect one. Maybe you can offer a bootle of good bulgarian water as a gift this would be great :)
CONS: None

 , Czech Republic () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Rent car in Bulgaria . At resonable fare rent a car which was almost new . Comunication was quick and down to topic , as well when ordering car on the net as well during pick up and returne . I can recomend .
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We were met very efficiently at Plovdiv Airport (our flight was very late, but the Motoroads representatives were there). All the aspects of our car hire were carefully explained in good English and the car was fine and perfect for our needs. At the end of the hire, we were again met at the airport at exactly the right time, our deposit was returned on the spot, and everything was conducted in a very pleasant and efficient manner. Would highly recommend Motoroads to anyone travelling to Plovdiv Airport, especially as the only 'big name' hire car company closes before the Ryanair flights arrive/leave!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: : We rented a car from Ruse for a one week trip along the coast and Veliko Tarnovo. The car was very good and clean and did the job nicely. Happy with the customer service. I would definitely use MotoRoads again.
CONS: Not muchto say really

 , Poland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great company. Immediate response from the customer service. Great service quality. Perfect punctuality. Keep up the good work! Thanks for help!
CONS: No cons.

 , Norway () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Iberostar Hotel, Sunny Beach
PROS: Transport from airport to hotrl and back to airport. Good service and good car
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Redenka Golf & Ski Club, Bansko
PROS: we hired a 5 +2 zafira for 2 weeks and picked it up at sofia airport. The pick up was totally painless with the rep. waiting for us with a large sign with my name on it. On returning the car at the airport I made a mistake and took it to the wrong pick up place but 1 phone call later it was sorted.I have hired before in Bulgaria with problems but MotorRoads were excellent.10/10.
CONS:

 , Hungary () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We rented the car from Thessaloniki Airport. The representative was waiting for us, and provided us a bigger car than it were hired. The car hand over was quick and easy
CONS:

 , Slovakia () Service:   SNOWMOBILING 
  Family with children Customer review rating
PROS: I am very satisfied with the service. I can only recommend to everyone. Next time I will book only through them.
CONS: Everything is OK.

 , Sweden () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: We rented a Yamaha midnight star with pick up in Dubrovnik and drop off in Split three days later. It all worked VERY smooth. The bike was excellent and both drop off and pick up worked well according to agreement. We rented a set of side cases and a helmet as well, both good quality even though the side cases where a bit ripped when we got them. We are very happy with your services and will definitely be contacting you again if we have the the opportunity to take a somewhat similar trip. We would also recommend you for any one who is looking to hire motorbikes on their holiday. Thank you.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: It is always a pleasure to use Motoroads every time I am in Bulgaria. The drivers are friendly and courteous and always willing to stop for a comfort/ coffee break. I have used Motoroads airport transfer service for many years now and I trust them enough to use them every time. I have recommended Motoroads to many British apartment owners in Bansko and Razlog and everyone has been delighted by their service. For me and my husband It is unthinkable to use any other Airport transfer company other than Motoroads.
CONS: none

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Most of the time I rent cars from here, motoroads uses number of contractors and every time people are nice and responsive in case of road assistance needs. No hidden taxes. In the past I''ve been using Herz and Avis and switched to motoroads, prices are better.
CONS: Need newer cars.

 , France () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We rented a car from Varna for a one week trip along the coast. The car was clean and we were happy with the customer service, who was very nice at pick-up and at drop-off. We would definitely use MotoRoads again.
CONS: Not much to say.

 , UAE () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: We work in Saudi Arabia and everyone uses your services for motorcycle rentals. Your company has become well known for its great service, top notch bikes and customer care! Keep up the great work! See you this summer!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Car was exactly what we had ordered. Polite professional staff. Car clean. We had some difficulty in that the car broke, the company repaired the car quickly and were very responsive
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: the car was nice and clean when she was delivered. The contact with the persons from this site are really kind and good prices
CONS: there is no cons

 , Italy () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Great service! Location Crete: motorbike delivered at hotel and dropped off at airport, always on time! Really polite staff and resonable price! See you next time Motoroads!
CONS:

 , Israel () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: The bike was in good condition and was delivered to me at the airport on time, good trip
CONS: The saddle bags were of a kevlar kind, not lockable and not hard case, gps small and not so friendly, was charged in local croetian currency and not in euro.

 , United Kingdom () Service:   SNOWMOBILING 
  Family with children Customer review rating
Review: Imperial Spa Hotel, Sunny Beach
PROS: We use moto in june for me and 22 lads on a stag do. GRAET SERVICE ON TIME AND WE HAD A HAPPY DRIVER...considering we was loud and drunk.. I will defo use again..THANKS AGAIN MOTO ROADS...
CONS:

 , Россия () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Все очень понравилось, персонал отзывчивый, помогли найти заправку и даже сопроводили до неёи помогли заправиться, без проблем поменяли скутер на маленький, так как заказный нами скутер оказался слишком большим для двух девушек. Ребята, спасибо вам огромное!
CONS:

 , Czech Republic () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very helpful online support as well as during a phone conversation! The gentleman I spoke with was professional and spoke English very well. He addressed my concerns and I was able to proceed with the booking.
CONS: During the booking process, I wasn't sure if the upfront payment would be refunded if the car wasn't available. I didn't notice an explanation on that part of the process.

 , Canada () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Booking with motoroads was very straightforward and faster than I expected it to be. They're very flexible and eager to work with you. In our case, we booked a van that was going to take us through 4 countries, one of which was Turkey. A lot of Eastern European countries decline your booking request when they hear about Turkey, only because of some extra paperwork that's involved in the process. But the motoroads team was not only happy to help us with this, they even went the extra mile to make sure we got all documents in original, in time. The car was delivered at our request to our address, not at the airport, which made things easier for us. Return was made late in the day, but they had no issues with the timelines we requested. Both take-over and return were really easy and thorough, with an inspection of what the damages (if any) would be. We had a minor incident with one of the lights getting damaged - they only charged us for the cost of the light, no extra fees for labour. Overall, we were very happy with the service we got and will book with them next time we need a car in Europe.
CONS: Only setback was the AC that wasn't working at the time we got the car. But it was a quick fix, we called and spoke with the motoroads team and were told to bring the car to a service. We were given back the money for the service bill, so no extra cost to us, other than the 1 hour we spent at the service shop.

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
Review: Victoria Palace Hotel, Sunny Beach
PROS: I was greeted upon my arrival even though my flight was almost 90 minutes late. It took me less than 10 minutes to fill all paperwork and get going. The car wa in good condition and exactly as promised, including booster seat. Returning the car took exactly 3 minutes. A representative was already waiting for me when I arrived at the airport. All and all motorcades exceeded my expectations.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service even though we had to change collection times twice thanks to airline.Car was clean and tidy and your repasentadive was very helpful.
CONS: Nothing.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We were very satisfied with the car, no problems and met by courteous staff at Sofia airport. All went according to plan. Will hire a car again on our return in October.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: 2nd rental. All went smoothly no problems with the meet time and the car was great without any problems.Will be back to book again on my next visit and will def use this company again.Many thx for it being very easy from booking to finish
CONS: Had to pay leaving varna airport with the car

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Exceptionally professional and timely service. I loved the flexibility of being able to leave the car at a location of my choice. The car was delivered to me in great condition. There were no problems with it through our trip of close to a 1000 miles across Bulgaria's less than perfect roads!
CONS: It's nice if you warn by email at time of booking that a physical person will be actually looking for the client- this would have prevented me from trying to find an actual kiosk at the Sofia airport

 , Belgium () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We were pleased with the service of Motoroads! No hidden conditions, fair price, all according to agreements. Easy to order everything on-line.
CONS: It could have been easier to have a driver with notice of English. By that reason we couldn't fix a new time neither the exact place to be picked up. And during hiking no access of mails didn't make communication easier. But the good old "short messages" solved that challenge. :).

 , Israel () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Nessebar Fort Club, Sunny Beach
PROS: The service has been excellent., perfect timing and good value for money. Thank you!
CONS:

 , Austria () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: good bike - had no Problem; helpful and friendly employees
CONS: caution is very high and the "offer" to pay another 20€ per day to reduce the caution is not very "charming" :-(

 , Bulgaria () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Grand Hermitage, Golden Sands
PROS: Very efficient, would use again, on time both ways to and from airport
CONS: No cons

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We booked a rent a car for our holiday in Borovets in February 2015. The web ordering service was very good. All was explained in plain language.Upon arriving we were greeted by representative. The car we given did not have the necessary boot space. They have arranged another vehicle which had larger boot. The car was equipped with all necessary ad ons for winter including the child seats. Great service. Will recommend it.
CONS: Not much to say.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have used Motoroads a few times now, and trusted them 100% when we flew into Sofia recently, and hired an MPV to travel across Bulgaria and into Greece. They organised all the paperwork, the vehicle was perfect, with spare tyre, tool kit, maps etc, and they met us at the airport as we stepped off the plane. I would not hesitate recommend these guys, and have already secured them some more business from a friend in the UK, who travels soon. The service is personal, friendly, competitive and more importantly reliable.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Nice service, very pleased. No hidden conditions, everything is clear
CONS: The car park should be more various.

 , United States () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Great service, bike was in great condition, experienced no problems with bike or pickup/dropoff
CONS: The jackets available we're not tthe size requested because the previous renters were late. Wish they had extras, had to wait almost two hours for other renters to return to get wearable gear.

 , Bulgaria () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Grand Hermitage, Golden Sands
PROS: Es hat alles hervorragend geklappt, vor allen dingen die Pünktlichkeit und Höflichkeit des Fahrers.
CONS:

 , Malta () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I must say the service was impecable, twice we used it,especially when somebody broke driver's side window the stuff were extremelly helpful and very quick about it ,too. We definitly use services of this company again. You MUST experience it !
CONS:

 , Руската федерация () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Българин съм, но със семейството живеем в Москва,Русия. Много съм доволени от услугите които ми предоставихте миналото лято.Наех автомобил в Русе за 16 дена с възможност на задганично пътуване до Гърция. Колата, която поръчах не можехте да м предоставмте, но като замяна ми предложихте VW GOLF 7-ма серия,дизел. И аз и семейтвото ми сме благодарни към екипа ви.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Highly professional and very friendly staff! Great cars for good prize! I would always recommend your service! Thank you! :)
CONS:

 , Belarus () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We offered a car 3 months before rent. It was chosen the economy car Suzuki Splash or similar. Car's departure was offered to the hotel in Sozopol. Rental manager called before he arrived,so we could meet just in time. The car was higher spec (Opel Corsa 2011) than we expected. It was worth renting )) We was just very satisfed with the car and with the service. The process if return was fast.Deposit was low and cash.No charging the card.Very satisfied,will return for the next car booking to motoroads.com. )) Thank you
CONS: The only one cons was the small value of engine )) Just 1.2i. In future I hope we'll book the car with more smarr engine (ex. 2,0)..)))))

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: we have rented from you for several years and the service has always been exceptional, we would always come to you again
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I have used Motoroads twice a year for the last 5 years. The service has always been very reliable and efficient. There have only been two instance when the car needed attention and it was dealt with very quickly and without fuss. I would definitely use them again.
CONS:

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: the website is very easy to navigate, and it has some great cars to choose from.
CONS: need more minivan options

 , United States () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: The service was perfect! We were picked up at the airport by the driver who was polite and professional. The van was comfortable and clean, and had car seats for the kids. The driver was patient and extremely kind and got us home in no time. We are extremely pleased with the service and will definitely use again. Thank you!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Hotel Princess Residence, Kiten
PROS: Met at airport as promised. Very friendly and helpful service from Ivan, transaction was quick, efficient but not rushed and he had time to explain everything to us. It was our first trip to Bulgaria and Ivan's English and knowledge of UK and therefore the areas we needed more help understanding re Bulgaria were excellent. Car was ok - it was reliable, boot space large and aircon invaluable.
CONS: Next time we will try for a higher spec model to make the journey more comfortable. Having power steering and parking sensors would have made parking in the tight spaces easier and I should have asked for an automatic to aid the LH drive experience - my mistake! We got on fine though and all in all, would thoroughly recommend :-)

 , Australia () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: All good, the Milan office were very helpful in getting me on my way and would recommend them for motorbike hire in the future.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Good service good cars good price
CONS: unable to rent for less than 5 days for one-way rental

 , Italy () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: The website it easy to surf
CONS:

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Все понравилось! Заказывал авто эконом-класса на 2 дня. Доставили машину к отелю точно по времени. Все оформление заняло 5 мин. Забыл про навигатор, позвонил, привезли через 30 мин. Машина вполне нормальная, для AVEO))). Ездить по стране приятно, много указателей. Только осторожнее с парковками, не оставляйте в не положенных местах, даже у отеля!
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Nessebar Fort Club, Sunny Beach
PROS: used MOTOROADS before and found them very efficient .Would recommend them to anybody travelling to Bulgaria. Dealing with them from start to finish they made the start of our Holiday very relaxing with their no hassle excellent service
CONS:


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