Page 14 » Customer reviews for service

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
Page 14 Customer feedback » Review services
 , Israel () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Nessebar Fort Club, Sunny Beach
PROS: The service has been excellent., perfect timing and good value for money. Thank you!
CONS:

 , Austria () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: good bike - had no Problem; helpful and friendly employees
CONS: caution is very high and the "offer" to pay another 20€ per day to reduce the caution is not very "charming" :-(

 , Bulgaria () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Grand Hermitage, Golden Sands
PROS: Very efficient, would use again, on time both ways to and from airport
CONS: No cons

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We booked a rent a car for our holiday in Borovets in February 2015. The web ordering service was very good. All was explained in plain language.Upon arriving we were greeted by representative. The car we given did not have the necessary boot space. They have arranged another vehicle which had larger boot. The car was equipped with all necessary ad ons for winter including the child seats. Great service. Will recommend it.
CONS: Not much to say.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have used Motoroads a few times now, and trusted them 100% when we flew into Sofia recently, and hired an MPV to travel across Bulgaria and into Greece. They organised all the paperwork, the vehicle was perfect, with spare tyre, tool kit, maps etc, and they met us at the airport as we stepped off the plane. I would not hesitate recommend these guys, and have already secured them some more business from a friend in the UK, who travels soon. The service is personal, friendly, competitive and more importantly reliable.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Nice service, very pleased. No hidden conditions, everything is clear
CONS: The car park should be more various.

 , United States () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Great service, bike was in great condition, experienced no problems with bike or pickup/dropoff
CONS: The jackets available we're not tthe size requested because the previous renters were late. Wish they had extras, had to wait almost two hours for other renters to return to get wearable gear.

 , Bulgaria () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Grand Hermitage, Golden Sands
PROS: Es hat alles hervorragend geklappt, vor allen dingen die Pünktlichkeit und Höflichkeit des Fahrers.
CONS:

 , Malta () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I must say the service was impecable, twice we used it,especially when somebody broke driver's side window the stuff were extremelly helpful and very quick about it ,too. We definitly use services of this company again. You MUST experience it !
CONS:

 , Руската федерация () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Българин съм, но със семейството живеем в Москва,Русия. Много съм доволени от услугите които ми предоставихте миналото лято.Наех автомобил в Русе за 16 дена с възможност на задганично пътуване до Гърция. Колата, която поръчах не можехте да м предоставмте, но като замяна ми предложихте VW GOLF 7-ма серия,дизел. И аз и семейтвото ми сме благодарни към екипа ви.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Highly professional and very friendly staff! Great cars for good prize! I would always recommend your service! Thank you! :)
CONS:

 , Belarus () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We offered a car 3 months before rent. It was chosen the economy car Suzuki Splash or similar. Car's departure was offered to the hotel in Sozopol. Rental manager called before he arrived,so we could meet just in time. The car was higher spec (Opel Corsa 2011) than we expected. It was worth renting )) We was just very satisfed with the car and with the service. The process if return was fast.Deposit was low and cash.No charging the card.Very satisfied,will return for the next car booking to motoroads.com. )) Thank you
CONS: The only one cons was the small value of engine )) Just 1.2i. In future I hope we'll book the car with more smarr engine (ex. 2,0)..)))))

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: we have rented from you for several years and the service has always been exceptional, we would always come to you again
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I have used Motoroads twice a year for the last 5 years. The service has always been very reliable and efficient. There have only been two instance when the car needed attention and it was dealt with very quickly and without fuss. I would definitely use them again.
CONS:

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: the website is very easy to navigate, and it has some great cars to choose from.
CONS: need more minivan options

 , United States () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: The service was perfect! We were picked up at the airport by the driver who was polite and professional. The van was comfortable and clean, and had car seats for the kids. The driver was patient and extremely kind and got us home in no time. We are extremely pleased with the service and will definitely use again. Thank you!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Hotel Princess Residence, Kiten
PROS: Met at airport as promised. Very friendly and helpful service from Ivan, transaction was quick, efficient but not rushed and he had time to explain everything to us. It was our first trip to Bulgaria and Ivan's English and knowledge of UK and therefore the areas we needed more help understanding re Bulgaria were excellent. Car was ok - it was reliable, boot space large and aircon invaluable.
CONS: Next time we will try for a higher spec model to make the journey more comfortable. Having power steering and parking sensors would have made parking in the tight spaces easier and I should have asked for an automatic to aid the LH drive experience - my mistake! We got on fine though and all in all, would thoroughly recommend :-)

 , Australia () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: All good, the Milan office were very helpful in getting me on my way and would recommend them for motorbike hire in the future.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Good service good cars good price
CONS: unable to rent for less than 5 days for one-way rental

 , Italy () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: The website it easy to surf
CONS:

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Все понравилось! Заказывал авто эконом-класса на 2 дня. Доставили машину к отелю точно по времени. Все оформление заняло 5 мин. Забыл про навигатор, позвонил, привезли через 30 мин. Машина вполне нормальная, для AVEO))). Ездить по стране приятно, много указателей. Только осторожнее с парковками, не оставляйте в не положенных местах, даже у отеля!
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Nessebar Fort Club, Sunny Beach
PROS: used MOTOROADS before and found them very efficient .Would recommend them to anybody travelling to Bulgaria. Dealing with them from start to finish they made the start of our Holiday very relaxing with their no hassle excellent service
CONS:

 , Greece () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Good transportation and polite driver.
CONS: Driver could not give me invoice on completion and I had to send message and reminders for that.

 , France () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: The service has always been perfect; I was picked up at the airport by the same driver, for a second time, who is polite and professional; The last time I hired I left a book in the car a month later on my next hire the first thing the delivery driver did was to return my book. You are looked after even between bookings. I are extremely pleased with the service and have just booked my third car of the year. Super service.
CONS: None found so far in 5 years of rental.

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Брали аренду автомобиля с 08.08.15 по 13.06.15 (аэропорт ), по прибытии нас встретили у выхода, процедура передачи автомобиля заняла 10минут , т.к.документы на автомобиль были приготовлены за ранее, оплатили остаток суммы по договору и получили ключи и документы на автомобиль и Все... Возврат автомобиля прошел также быстро ( аэропорт), осмотрели автомобиль, возврат депозита, и Все... Хочется поблагодарить сотрудников фирмы за оперативность и пожелать Вам Удачи в бизнесе. Буду рекомендовать Вас и сама в дальнейшем буду пользоваться Ваши услугами.
CONS:

 , Россия () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Брали машину в Бургасе(Болгария) на 10 дней. Плюсы-предоставили машину во-время, забрали не как по договору в аэропорту,а где нам было удобно-в городе.Маленький залог 100 евро взяли наличкой-на карте деньги не блокировали.Политика с топливым лояльная-получение сдача с полным баком. Не устроило техническое состояние предоставленной машины-поменяли на лучшую без доплаты. Ребята стараются себя хорошо зарекомендовать. Спасибо агенту Христо. Фирму использовать можно,смотрите внимательно на тех. состояние при получении.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Motoroads is really good and trustworthy company.We were so happy with the service they provided.They couldn't give the car we booked online,but they replace it with different even better class model.The car was really clean and good condition.We definitely will choose Motoroads for our next upcoming holidays.
CONS:

 , Czech Republic () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Good service for a good price. We were very satisfied. We will use your services certainly again.
CONS: We didn!t find any cons.

 , Россия () Service:   CAR RENTALS 
   Customer review rating
PROS: Спасибо компании Motoroads за предоставленные услуги по прокату скутера в Анталии Турция. Все услуги предоставляются качественно и во время. Будем рекомендовать Motoroads друзьям и знакомым.
CONS:

 , Australia () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We found the Motoroads service to be excellent. All the way from online booking, through the delivery of the car to our Sofia hotel, and the collection from our Sozopol hotel. Everything was on time, clearly explained, and correctly documented. All the Motoroads staff we have encountered have been friendly, and professional. Motoroads certainly made it very easy for us, and made our trip all the more enjoyable. We hope to be back soon.
CONS:

 , Australia () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Having used Motoroads for an international transfer previously, we knew exactly who to contact this time. Our trip from the Black Sea coast to Istanbul was smooth. The driver was on time, courteous, cautious, and friendly. He was familiar with all the roads, and the border crossing. This is an excellent way to travel, it beats flying. Motoroads service contributed a great deal to the ease and enjoyment of our travels.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The car we rented (Opel Touran) was in a good condition. The staff was very polite and helpfull. I would consider this company again if I need to rent a car.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great prices, great service! We've used Motoroads on a couple of occasions so far and we are quite satisfied. The booking system is user friendly, the reservation process is straight forward and you get an answer/ reservation voucher almost instantly. The car was delivered at and picked up from our location on time and the staff was very professional. The vehicles we used were exactly what we asked for so no comments here :) last but not least, Motoroads are really offering great and highly competitive prices!
CONS: Not really a concern but it would be great if they were offering rent-a car service for 24 hours only; Currently the minimum time you can rent a car for is 2 days.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: BRILLIANT SERVICES,excellent customer service.We will keep on using you guys again and again
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very smooth reservation process. I had a few questions which were answered almost immediately via email. The car was delivered at an address with punctuality and in a very good condition. It was equipped with a clean baby seat for our daughter as requested. The contact person was available at any time via phone. We will definitely use your services again next time. Thank you.
CONS: None

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Exceeded my expectations for an Eastern Europe company. The car was in perfect condition, fully insured, with roadside assistance (which thankfully I never needed). The car was delivered and picked up at my location. Thank you for your business!
CONS:

 , Turkey () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Great website
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: very good service. Helpful and very co operative. Car was excellent and more than I had hoped for. Thank you. Justin
CONS: None. Really I was very impressed and was the second time I have used your company.

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Message is: Very happy with the ease of booking on the website and the pickup of the vehicle (despite delayed flights). Most impressed with the completeness of the package offered (inc. 3 free drivers and insurance) - which feels a lot more professional that many of the other car rental companies based in Sofia. Didn't seem like there were any hidden charges, which is a problem suffered by many of the competitor companies, and is a breath of fresh air to get a simple and final price.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Bulair Hotel, Bourgas
PROS: Thank you very much for the great service. I use your rent a car two times and I have amazing experiance with it. Everything is spotless and I know I can trust the company. The cars are reilable in a very good condition. The value match the price. I will use the company again and I will recommend it to all my friends.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very easy and affordable. The representatives came to the address and were very fast and professional.
CONS: The car had a few small bumps on the back side but overall was a good driving experience.

 , Germany () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: The transfer has been excellent. The driver was always in time and very helpful.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We had a lovely experience with motoroads last year in November.The car was in excellent condition,the customer service was great .We are definitely wiling to use the same company for our next visit to Bulgaria.Thank you very much.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We were met at the arrival hall, as usual they were waiting for us. The representative was polite and courteous, showing us to our car. We had been upgraded at no extra cost as the car we had booked was not available which was a joyful surprise. The car itself was exceptionally economical and we did not have to fill it up with petrol until the journey back to the airport a week later. We were met again at the airport to hand the car back over in plenty of time to book in at departures. Would highly recommend this company to friends and family.
CONS: NONE !!!

 , Israel () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: All went good, bikes were almost new (BMW 650 Sertao), manager was really OK!!! I wrote the cons, hope someone takes it into account & it will appear in the terms before signing the contract. I will go there again if needed & recommend it any way!!!
CONS: Terms that appeared only after signing the contract: 1. Instead of a deposit of 850 Euro by credit card, it was 500 in cash & 350 by credit card - I needed to convert money to Euro - it's a loss of money. 2. No option to tie equipment on back seat with straps - needed to take less equipment.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
Review: Aparthotel Mont Blanc, Bansko
PROS: It was a good and practical choice. I will use them again on our next trip.
CONS:

 , Switzerland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I had very good experience by renting first time car from Motoroads. I was picked up by airport and the return found place in my hotel. Very appropriate service, I have already recommended the company and for sure will use them again by my next trip.
CONS: The navigation system did not worked properly, could not found towns and adresses in the middle of the country. I hope it would be taken in consideration and provide in future reliable systems.

 , Israel () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Everything was perfect!!
CONS:

 , Sweden () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Generally good service. Delivery and pick-up of the motorcycle at the hotel went great and was on time.The bike was fully tanked and equipped with the extra options side & top pannies as specified. 1 of the side-pannies was broken and couldn't be adjusted or removed from the bike since the lock mechanism had been broken, this was pointed out and added as a note in the contract but surprisingly no deduction was made on the price.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Delivered the car to me on time in Plovdiv via a very friendly gentleman. The car was in good condition and was faultless throughout my trip. I returned the car to Plovdiv airport with out any issue. Would recommend. Will use again def.
CONS: The card machine didn't work which made payment difficult at the handover. Meant that handover was a little confusing and paperwork wasn't quite as thorough in relation to checks as it should have been. Still, all fine in the end.


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