Page 15 » Customer reviews for service

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
Page 15 Customer feedback » Review services
 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Every time I go back to Bulgaria I rent a car from Motoroads. Great service, friendly staff. No problems about anything. I highly recomend rent a car from Motoroads.
CONS: Only one time they were late to meet me at the airport.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service ,everything was just so easy and quick.The companies representative met us at the airport at the right time with a board with our names on and after we got the paperwork out if the way he took us to parking lot just outside the airport and showed us the car (Seat Ibiza 2010).It had a few miner scratches on paintwork ,all accurately pointed in the papers,tank was full,car was in a mint condition throughout.Best value for the money car rental we ever had.
CONS: The only thing I can point is that the car was different from the one originally booked but it was actually a lot better so this goes in the pros section.

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I used Motoroads services in March of 2015. One of of the associates was waiting for me at the airport, I think his name was George, he was very helpful and the whole procedure took 15 min total! They even upgraded me for free without asking, which was a sign of curtesy rare for Bulgaria! They made it easy and everything was done professionally! Same thing when I returned the vehicle. I would definitely recommend them and will use them again
CONS:

 , Finland () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I experienced excellent service, when I needed a transportation to my son from Sofia airport. I made a mistake in my transportation reservation, I reserved it for a wrong date. When the driver wasn't there at the airport, I noticed my mistake. I contacted them and Motoroads was very quick to fix my mistake, fulfill the reservation need and arranged a driver to the airport. They were quick and prompt in communication, both by email and phone.
CONS: Motoroads obviously did not cancel my initial reservation for the incorrect date. So, I was contacted again on that date without a real need. But that was initially caused by my own mistake,.

 , Bulgaria () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We were group of friends who had a transfer from Sofia to Thessaloniki airport. Excellent service and a good price !
CONS: None

 , Ireland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: car was fine. Person was waiting at the airport as agreed. I arrived early on the return but they were still there. Great value for money.
CONS: none

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Все отлично и вовремя, и так из года в год. Другие компании даже не рассматриваю. Цены всегда соответствуют заявленным, время оформления минимальное.
CONS: no

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The service was good and helpfull, unfortunately the car I had this time broke down but the response was very good.
CONS:

 , Кипър () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Xaresvam tova che predlagate avtomobili ot vsiakakva klasa,na dostapni tseni,sashto taka avtomobilite sa novi i sigorni,a tova e mnogovajno za nashia prestoi v bg.JELAIA VI USPEX
CONS: Niamam takav.

 , Афганистан () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Вот уже пятый раз собираюсь заказать автомобиль в вашей компании.очень довольна обслуживанием.советую всем знакомым вашу компанию.ну сами остаемся верными клиентами😊 до встречи в сентябре!!!!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Have used Motoroads since 2004 and have never been let down by them. The cars may not be the newest, but they are reliable and at a good price.  I will be using motoroads in the Summer for my next trip to Sofia.  I would recommend this company. No cons, good service at a good price.
CONS: No Cons

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The friendliest and most reliable car hire people in Europ. Have been using them for years.
CONS:

 , Hungary () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Very helpful team, very good service.
CONS: No cons... :)

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: 9-Day Ski hire Pamporovo, Pamporovo
PROS: Уже не первый раз, но, с удовольствием, обращаюсь в кампанию Motoroads! Я всегда придирчиво подхожу к выбору авто, понимая, для чего мне нужен именно этот, заказанный мною автомобиль. И, как правило, в большинстве случаев, персонал кампании, удовлетворял мои пожелания. По своей деятельности, мне часто приходится брать в аренду авто во многих странах мира. Исходя из практики общения с другими известными rent a car кампаниями, смело могу рекомендовать кампанию Motoroads не только своим знакомым и друзьям но и более требовательным клиентам. Поскольку, надеюсь, что staff кампании никогда не подведет, и, сервис кампании будет и в дальнейшем на высоте.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Everything was perfect, great car, friendly rental assistant and easy return. I would certainly recommend Motoroads to anyone requiring a hire car in Bulgaria.
CONS: None!

 , Canada () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I will be glad to use your services for second time that means you have done great job the last time than you in advance
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Доволен съм, нямам никакви забележки. Обслужването беше на ниво, колата беше в изправност. Ще използвам усулгите ви отново.
CONS:

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The prices are the best.
CONS: The cash deposit required.

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Два пъти сам наемал абтомобил от вашата фирма.Агентите ви са коректни.Автомобилите са в добро техническо състояние.Проблеми несъм имал.За мен фирмата е сигурна и препоръчителна за ползване.
CONS: Забележки нямам.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Have used Motoroads since 2004 and have never been let down by them. The cars may not be the newest, but they are reliable and at a good price. I will be using motoroads in the Summer for my next trip to Sofia. I would recommend this company.
CONS: No cons, good service at a good price

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Thank you for a really great service providing a car for our skiing holiday. Easy to set up and book, painless arrivals process, excellent vehicle and quick and easy handover at the end of the week. We will most certainly be coming to you again when we visit Bulgaria next year.
CONS: None whatsoever. Great service.

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: В течение последних нескольких лет мы пользуемся предоставляемыми Вами услугами по аренде Ваших автомобилей (rental booking 1306-2007KYB280514B; 1106-2506BOK090612A; 2207-1508CAR190711A;1309-2409BUMO090910A). Мы всегда удовлетворены как качеством предоставляемых Вами в аренду автомобилей, так и уровнем Вашего сервиса, предупредительностью и высокой квалификацией Ваши работников. Вот и в этом сезоне мы планируем воспользоваться Вашими услугами по аренде автомобиля уже с 26.04.2015 по 03.05.2015.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We booked three transfers with Motoroads for our stay in Bulgaria and Greece.We had a transfer from Sofia airport to Sandanski in Bulgaria,then later in our stay a transfer from Sandanski to Afytos in Halkidiki,Greece, then finally a transfer from Afytos to Thessaloniki airport. I found this very difficult to arrange with any other company. The price was very reasonable and all of the drivers arrived in good time and were very friendly. I would book a transfer with Motoroads in the future without hesitation.
CONS: none

 , France () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Even it was a late reservation ( less than 24h) the service was "perfect" the person was so agreeable and speaking good English. From Varna airport to Golden Sands.
CONS: I recommend motoroads.com for their professionalism .Great!

 , Brazil () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I rented a Ducati Multistrada at Milan, gone to Aosta valley, Mont Blanc/Chamonix, Geneva/Lausanne, Valais valley, Simplon Pass and Lago Maggiore. It was an exciting experience! Everything all right with the bike.
CONS: none, perhaps the rental price could be more attractive

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The vecihle and member of staff were there as we came out of the arrivals terminal at Sofia airport. When we dropped the car off 10 days later the member of staff was there waiting for us at the airport. The paperwork was all ready. Car ran smoothly. Very good service.
CONS: Sat Nav seemed to have a loose connection and a few times we lost power to it in a journey. The hubcaps did not appear to be very securely attached to the wheels as by the end of our inital journey from the airport to where we were staying we had lost 3 of them.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I first started using Motoroads for car hire back in 2005 and have been using them ever since. You are met at the airport with very courteous staff and they provide a good all-round service and are most likely the cheapest option for car hire in Sofia. I will be hiring a car from them for at least a week every month from now on.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have been travelling between Uk and Bulgaria for many years using the same rental company with excellent results. This last trip we had to change our route and for practical reasons also the car rental company. We found Moto roads to be every bit as good if not better with their service. Very punctual delivery and collection, smooth and professional hand over with document check. Good clean car. Flying back to Bulgaria in a few weeks and will certainly use Moto roads again. Thank you.
CONS: No cons for this company.

 , Германия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Бързо и лесно получаване на необходимите документи след попълването на формуляра. Посрещачът много мил и говори английски. Колата чиста и пълна до горе с бензин. Ще се възползваме отново при следващото идване,благодаря
CONS: Навигацията не откриваше част от улиците,когато търсихме на латиница и се изклучваше често, заради лош контакт

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
Review: 6-Day Ski Hire Bansko, Bansko
PROS: Very reliable service. Bang on time. Good clean car. Very competitive
CONS: None

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Having spent a long time searching the internet for a BMW F800 GT on which to tour Spain, Motoroads consistently comes up with the best prices. Where most companies don't offer this model, not only do Motoroads include panniers and top box, they also offer free storage. Perfect!
CONS: None.

 , Netherlands () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: The people who received us at the airport where very friendly and gave us a better car than the one we booked. We had no problems at all with this car, it was equipped with very good winter tyres and was very comfortable, so we are very satisfied with the service you provided!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Once again dispite us being two hours late we were met promptly at the airport paperwork sorted car upgraded and we were on our wsy. Car was also collected promptly from our hotel at our chosen time many thanks. Also today i have tried in vain to book for June one e mail and it was all sorted wonderful response.
CONS:

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: The service was very professional and the car was nice.Would love to work with them again!
CONS: no

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have rented cars from Motoroads on several occasions and each time I have received a very satisfactory service. The vehicles have been delivered to my hotel at the time arranged and the staff have always been fine. If I need to bring the car back an hour or so late they don't make a fuss and don't charge extra. A good selection of cars which have all worked fine to date. I will be using them again for my hire cars in Bulgaria.
CONS: I have only had a couple of minor problems such as the air conditioning was not working properly on the last Sante Fe that I booked. But apart from that no problems.

 , Обединеното кралство () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: everything was great ..., correct and on time, car no more than great
CONS: no comments

 , New Zealand () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: The response was good on email and my queries were answered promptly. The car was as advertised - without a good range rover we wouldn't have made it to the villa we had booked due to the heavy snow on the tiny often unused road. The price through motoroads made the hiring of such a high end car feasible. I would use motoroads again for this purpose.
CONS: Slow on arrival. Even though I had completed all necessary online information and scanned and emailed passports and drivers licences as requested for a quick arrival turnaround the airport handling was VERY VERY slow and cumbersome. The various forms took an extensive amount of time to complete (a good 20 - 25 minutes and we were the only ones at the booth). The return however it was fast and efficient.

 , Belgium () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We have used Moto Roads 2 times now. No hidden charges. Always on time. Good driver, friendly, professional and efficient. Polite service. Reliable and not expensive service.
CONS: Nothing

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have rented a car from motoroads on several occations, Picking up at Plovdiv airport. good cars. I have never had any problems and the service has been very good. They have never been late. The people handing over the rental car have been very courteous and friendly. I go back to Plovdiv in September/October and I will be using them again. They are always cheaper than any other rental provider. I highly recommend this company.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: On time to meet us car upgrade another nice car very comfortable and clean
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Car was correct on time by pick-up location. Also drop-off by hotel in Sofia was correct after Phone contact. Opel Zafira aut. Diesel drives nice.
CONS:

 , Netherlands () Service:   CAR RENTALS 
   Customer review rating
PROS: Very flexible, friendly and personal service at a very affordable price! Car was good too: simple and efficient. I'll be back for sure!
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We have used motoroads every year we have skied in Borovets, 4 years in total. We have had excellent service each time. 5* service.
CONS: None

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Автомобиль отличный. Подали вовремя в аэропорт. Оформление очень быстрое, все документы уже были готовы. Все четко, оперативно. Будем и впредь пользоваться услугами этой компании.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very adequate personnel, polite, fast and flexible! They brought us our car to home and pick up it 10 days later from the place we were.Service was great, car was clean, in good condition and all that we needed for transporting our newborn child!Wish safe trips to all, definitely I will recommend this company to my friends & will use it in future!Thank you!
CONS: No

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Well organised. We were at the airport before the courier but they found us eventually. The car we had was ideal with ample room for passengers and baggage. However the ski rack was not very good as it didn't work as parts were missing and the courier did not know how to fix it. The car did well for the whole of our visit to Bansko. Best
CONS: .

 , Sweden () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We are satisfied with the service and the car. The trip from Bansko to Sofia was safe and quick.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Good service and reliable car thank you
CONS: N/A

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: The service was very professional and the car was nice, new and well maintained. No hidden costs or bad practices.
CONS:

 , Belgium () Service:   SNOWMOBILING 
  Mature couple Customer review rating
PROS: Perfect service and very efficient storage right on the ski piste.
CONS: None


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