Customer Reviews - Page 15

Page 15 Customer feedback » Review services
 , Greece () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Good transportation and polite driver.
CONS: Driver could not give me invoice on completion and I had to send message and reminders for that.

 , France () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: The service has always been perfect; I was picked up at the airport by the same driver, for a second time, who is polite and professional; The last time I hired I left a book in the car a month later on my next hire the first thing the delivery driver did was to return my book. You are looked after even between bookings. I are extremely pleased with the service and have just booked my third car of the year. Super service.
CONS: None found so far in 5 years of rental.

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Брали аренду автомобиля с 08.08.15 по 13.06.15 (аэропорт ), по прибытии нас встретили у выхода, процедура передачи автомобиля заняла 10минут , т.к.документы на автомобиль были приготовлены за ранее, оплатили остаток суммы по договору и получили ключи и документы на автомобиль и Все... Возврат автомобиля прошел также быстро ( аэропорт), осмотрели автомобиль, возврат депозита, и Все... Хочется поблагодарить сотрудников фирмы за оперативность и пожелать Вам Удачи в бизнесе. Буду рекомендовать Вас и сама в дальнейшем буду пользоваться Ваши услугами.
CONS:

 , Россия () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Брали машину в Бургасе(Болгария) на 10 дней. Плюсы-предоставили машину во-время, забрали не как по договору в аэропорту,а где нам было удобно-в городе.Маленький залог 100 евро взяли наличкой-на карте деньги не блокировали.Политика с топливым лояльная-получение сдача с полным баком. Не устроило техническое состояние предоставленной машины-поменяли на лучшую без доплаты. Ребята стараются себя хорошо зарекомендовать. Спасибо агенту Христо. Фирму использовать можно,смотрите внимательно на тех. состояние при получении.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Motoroads is really good and trustworthy company.We were so happy with the service they provided.They couldn't give the car we booked online,but they replace it with different even better class model.The car was really clean and good condition.We definitely will choose Motoroads for our next upcoming holidays.
CONS:

 , Czech Republic () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Good service for a good price. We were very satisfied. We will use your services certainly again.
CONS: We didn!t find any cons.

 , Россия () Service:   CAR RENTALS 
   Customer review rating
PROS: Спасибо компании Motoroads за предоставленные услуги по прокату скутера в Анталии Турция. Все услуги предоставляются качественно и во время. Будем рекомендовать Motoroads друзьям и знакомым.
CONS:

 , Australia () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We found the Motoroads service to be excellent. All the way from online booking, through the delivery of the car to our Sofia hotel, and the collection from our Sozopol hotel. Everything was on time, clearly explained, and correctly documented. All the Motoroads staff we have encountered have been friendly, and professional. Motoroads certainly made it very easy for us, and made our trip all the more enjoyable. We hope to be back soon.
CONS:

 , Australia () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Having used Motoroads for an international transfer previously, we knew exactly who to contact this time. Our trip from the Black Sea coast to Istanbul was smooth. The driver was on time, courteous, cautious, and friendly. He was familiar with all the roads, and the border crossing. This is an excellent way to travel, it beats flying. Motoroads service contributed a great deal to the ease and enjoyment of our travels.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The car we rented (Opel Touran) was in a good condition. The staff was very polite and helpfull. I would consider this company again if I need to rent a car.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great prices, great service! We've used Motoroads on a couple of occasions so far and we are quite satisfied. The booking system is user friendly, the reservation process is straight forward and you get an answer/ reservation voucher almost instantly. The car was delivered at and picked up from our location on time and the staff was very professional. The vehicles we used were exactly what we asked for so no comments here :) last but not least, Motoroads are really offering great and highly competitive prices!
CONS: Not really a concern but it would be great if they were offering rent-a car service for 24 hours only; Currently the minimum time you can rent a car for is 2 days.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: BRILLIANT SERVICES,excellent customer service.We will keep on using you guys again and again
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very smooth reservation process. I had a few questions which were answered almost immediately via email. The car was delivered at an address with punctuality and in a very good condition. It was equipped with a clean baby seat for our daughter as requested. The contact person was available at any time via phone. We will definitely use your services again next time. Thank you.
CONS: None

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Exceeded my expectations for an Eastern Europe company. The car was in perfect condition, fully insured, with roadside assistance (which thankfully I never needed). The car was delivered and picked up at my location. Thank you for your business!
CONS:

 , Turkey () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Great website
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: very good service. Helpful and very co operative. Car was excellent and more than I had hoped for. Thank you. Justin
CONS: None. Really I was very impressed and was the second time I have used your company.

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Message is: Very happy with the ease of booking on the website and the pickup of the vehicle (despite delayed flights). Most impressed with the completeness of the package offered (inc. 3 free drivers and insurance) - which feels a lot more professional that many of the other car rental companies based in Sofia. Didn't seem like there were any hidden charges, which is a problem suffered by many of the competitor companies, and is a breath of fresh air to get a simple and final price.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Bulair Hotel, Bourgas
PROS: Thank you very much for the great service. I use your rent a car two times and I have amazing experiance with it. Everything is spotless and I know I can trust the company. The cars are reilable in a very good condition. The value match the price. I will use the company again and I will recommend it to all my friends.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very easy and affordable. The representatives came to the address and were very fast and professional.
CONS: The car had a few small bumps on the back side but overall was a good driving experience.

 , Germany () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: The transfer has been excellent. The driver was always in time and very helpful.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We had a lovely experience with motoroads last year in November.The car was in excellent condition,the customer service was great .We are definitely wiling to use the same company for our next visit to Bulgaria.Thank you very much.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We were met at the arrival hall, as usual they were waiting for us. The representative was polite and courteous, showing us to our car. We had been upgraded at no extra cost as the car we had booked was not available which was a joyful surprise. The car itself was exceptionally economical and we did not have to fill it up with petrol until the journey back to the airport a week later. We were met again at the airport to hand the car back over in plenty of time to book in at departures. Would highly recommend this company to friends and family.
CONS: NONE !!!

 , Israel () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: All went good, bikes were almost new (BMW 650 Sertao), manager was really OK!!! I wrote the cons, hope someone takes it into account & it will appear in the terms before signing the contract. I will go there again if needed & recommend it any way!!!
CONS: Terms that appeared only after signing the contract: 1. Instead of a deposit of 850 Euro by credit card, it was 500 in cash & 350 by credit card - I needed to convert money to Euro - it's a loss of money. 2. No option to tie equipment on back seat with straps - needed to take less equipment.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
Review: Aparthotel Mont Blanc, Bansko
PROS: It was a good and practical choice. I will use them again on our next trip.
CONS:

 , Switzerland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I had very good experience by renting first time car from Motoroads. I was picked up by airport and the return found place in my hotel. Very appropriate service, I have already recommended the company and for sure will use them again by my next trip.
CONS: The navigation system did not worked properly, could not found towns and adresses in the middle of the country. I hope it would be taken in consideration and provide in future reliable systems.

 , Israel () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Everything was perfect!!
CONS:

 , Sweden () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Generally good service. Delivery and pick-up of the motorcycle at the hotel went great and was on time.The bike was fully tanked and equipped with the extra options side & top pannies as specified. 1 of the side-pannies was broken and couldn't be adjusted or removed from the bike since the lock mechanism had been broken, this was pointed out and added as a note in the contract but surprisingly no deduction was made on the price.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Delivered the car to me on time in Plovdiv via a very friendly gentleman. The car was in good condition and was faultless throughout my trip. I returned the car to Plovdiv airport with out any issue. Would recommend. Will use again def.
CONS: The card machine didn't work which made payment difficult at the handover. Meant that handover was a little confusing and paperwork wasn't quite as thorough in relation to checks as it should have been. Still, all fine in the end.

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Every time I go back to Bulgaria I rent a car from Motoroads. Great service, friendly staff. No problems about anything. I highly recomend rent a car from Motoroads.
CONS: Only one time they were late to meet me at the airport.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service ,everything was just so easy and quick.The companies representative met us at the airport at the right time with a board with our names on and after we got the paperwork out if the way he took us to parking lot just outside the airport and showed us the car (Seat Ibiza 2010).It had a few miner scratches on paintwork ,all accurately pointed in the papers,tank was full,car was in a mint condition throughout.Best value for the money car rental we ever had.
CONS: The only thing I can point is that the car was different from the one originally booked but it was actually a lot better so this goes in the pros section.

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I used Motoroads services in March of 2015. One of of the associates was waiting for me at the airport, I think his name was George, he was very helpful and the whole procedure took 15 min total! They even upgraded me for free without asking, which was a sign of curtesy rare for Bulgaria! They made it easy and everything was done professionally! Same thing when I returned the vehicle. I would definitely recommend them and will use them again
CONS:

 , Finland () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I experienced excellent service, when I needed a transportation to my son from Sofia airport. I made a mistake in my transportation reservation, I reserved it for a wrong date. When the driver wasn't there at the airport, I noticed my mistake. I contacted them and Motoroads was very quick to fix my mistake, fulfill the reservation need and arranged a driver to the airport. They were quick and prompt in communication, both by email and phone.
CONS: Motoroads obviously did not cancel my initial reservation for the incorrect date. So, I was contacted again on that date without a real need. But that was initially caused by my own mistake,.

 , Bulgaria () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We were group of friends who had a transfer from Sofia to Thessaloniki airport. Excellent service and a good price !
CONS: None

 , Ireland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: car was fine. Person was waiting at the airport as agreed. I arrived early on the return but they were still there. Great value for money.
CONS: none

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Все отлично и вовремя, и так из года в год. Другие компании даже не рассматриваю. Цены всегда соответствуют заявленным, время оформления минимальное.
CONS: no

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The service was good and helpfull, unfortunately the car I had this time broke down but the response was very good.
CONS:

 , Кипър () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Xaresvam tova che predlagate avtomobili ot vsiakakva klasa,na dostapni tseni,sashto taka avtomobilite sa novi i sigorni,a tova e mnogovajno za nashia prestoi v bg.JELAIA VI USPEX
CONS: Niamam takav.

 , Афганистан () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Вот уже пятый раз собираюсь заказать автомобиль в вашей компании.очень довольна обслуживанием.советую всем знакомым вашу компанию.ну сами остаемся верными клиентами😊 до встречи в сентябре!!!!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Have used Motoroads since 2004 and have never been let down by them. The cars may not be the newest, but they are reliable and at a good price.  I will be using motoroads in the Summer for my next trip to Sofia.  I would recommend this company. No cons, good service at a good price.
CONS: No Cons

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The friendliest and most reliable car hire people in Europ. Have been using them for years.
CONS:

 , Hungary () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Very helpful team, very good service.
CONS: No cons... :)

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: 9-Day Ski hire Pamporovo, Pamporovo
PROS: Уже не первый раз, но, с удовольствием, обращаюсь в кампанию Motoroads! Я всегда придирчиво подхожу к выбору авто, понимая, для чего мне нужен именно этот, заказанный мною автомобиль. И, как правило, в большинстве случаев, персонал кампании, удовлетворял мои пожелания. По своей деятельности, мне часто приходится брать в аренду авто во многих странах мира. Исходя из практики общения с другими известными rent a car кампаниями, смело могу рекомендовать кампанию Motoroads не только своим знакомым и друзьям но и более требовательным клиентам. Поскольку, надеюсь, что staff кампании никогда не подведет, и, сервис кампании будет и в дальнейшем на высоте.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Everything was perfect, great car, friendly rental assistant and easy return. I would certainly recommend Motoroads to anyone requiring a hire car in Bulgaria.
CONS: None!

 , Canada () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I will be glad to use your services for second time that means you have done great job the last time than you in advance
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Доволен съм, нямам никакви забележки. Обслужването беше на ниво, колата беше в изправност. Ще използвам усулгите ви отново.
CONS:

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The prices are the best.
CONS: The cash deposit required.

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Два пъти сам наемал абтомобил от вашата фирма.Агентите ви са коректни.Автомобилите са в добро техническо състояние.Проблеми несъм имал.За мен фирмата е сигурна и препоръчителна за ползване.
CONS: Забележки нямам.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Have used Motoroads since 2004 and have never been let down by them. The cars may not be the newest, but they are reliable and at a good price. I will be using motoroads in the Summer for my next trip to Sofia. I would recommend this company.
CONS: No cons, good service at a good price

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Thank you for a really great service providing a car for our skiing holiday. Easy to set up and book, painless arrivals process, excellent vehicle and quick and easy handover at the end of the week. We will most certainly be coming to you again when we visit Bulgaria next year.
CONS: None whatsoever. Great service.

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: В течение последних нескольких лет мы пользуемся предоставляемыми Вами услугами по аренде Ваших автомобилей (rental booking 1306-2007KYB280514B; 1106-2506BOK090612A; 2207-1508CAR190711A;1309-2409BUMO090910A). Мы всегда удовлетворены как качеством предоставляемых Вами в аренду автомобилей, так и уровнем Вашего сервиса, предупредительностью и высокой квалификацией Ваши работников. Вот и в этом сезоне мы планируем воспользоваться Вашими услугами по аренде автомобиля уже с 26.04.2015 по 03.05.2015.
CONS:


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