Page 19 » Customer reviews for service

Page 19 Customer feedback » Review services
 , Cyprus () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Great Customer Service!
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: I used Motoroads again this year and as usual they were extremely efficient. As a customer that have used this company over several years I can recommend them.
CONS: The driver had very little English

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Recently travelling from Thessaloniki to Volos we used Motoroads Taxi service. Their service was extremely efficient and well-organised and our journeys were trouble-free both ways. We would also like to praise their driver Harry - what a lovely pleasant young man. We had problems with the collection of our ferry tickets at Volos and he sorted it all out for us, plus directed us to a superb Greek fish restaurant in Volos where we had a lovely relaxed lunch befor taking the ferry to Skiathos - thanks so much Harry for everything. We would definitely use this Company again.
CONS: No negative comments at all.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Transport was what we ordered. Chap was waiting with a sign and the trip went smoothly.Same on Return transfer. Good service as always. - Regular customer from UK using transfers and car rental.
CONS: none

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: None.
CONS: There was no one to meet us at the airport and when I called the agent there was no car for us because the previous client failed to return it but no one had bothered to inform us. We were offered 2 alternative vehicles but neither was really suitable for our requirements - we'd booked a 7 seater large 4x4 Nissan Pathfinder and were offered a minibus or a small 4x4. Hopeless!
MOTOROADS REPLY:
Dear Mike Fieldhouse,
Thank you for your feedback. We have to admit the originally booked Nissan Pathfinder was not available at the time of your arrival at Sofia airport. It was returned a day later by the previous customer without any notice to us in advance. We even reported the vehicle stolen in the police not knowing it was a misunderstanding in the customer's travel dates mentioned on the rental contract. Sometimes we have no control over situations like yours and especially in high season when we do not have many vehicles on the parking lot. However, we offered you two good alternatives on the spot: 8+1 Mercedes Vito and 6+1 Chevrolet Captiva and you stated at the rental desk that you are happy with the Chevy Captiva 6+1 seats. In regards to the meet and greet service, it was specifically mentioned on your reservation voucher that you have to approach our rental desk in the arrival hall by yourself due to the very busy arrival time of your flight. We hope will have a chance to show you our customer satisfaction dedication in the near future.

Team Motoroads

 , Canada () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: I was a little apprehensive about booking, particlarly after reading only good reviews. I can honestly say we were shocked about the professionalism. The driver was there waiting, the vehicle was clean and new. He drove us almost 400km in the mot professional manner. I only realized later he was wanting to listen to soccer (football? ha) on the radio but he wouldn't as we were all half asleep from a long flight. I would use this company again, no question. Please indicate to the driver he was absolutely the best, my wife is Bulgarian and she is scared of the drivers, he was awesome.
CONS: nothing whatsoever.

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Брал машину на неделю в июле. Очень хорошее впечатление от сервиса (встретили в аэропорту быстро оформили).На стадии согласования автомобиля посоветовали более новый и удобный вариант без доплат. Планирую и дальше использовать услуги Motoroads.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Marina Palace Hotel, Nessebar
PROS: First time user of this service and my partner also used taxi one week later then we travelled back together following week . We both found the service to be first class with all 3 taxis waiting as per our instructions for respective journeys which ensuring a stress and hassle free trip back n forth from airport . Drivers were friendly and efficient . Easy to book online and excellent value for money . Will use again for next holiday - thanks Ricky n Jacquie
CONS: None

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Arena Di Serdica Residence Hotel, Sofia
PROS: Excellent service, the rental car was dropped off at my hotel, all paperwork was done in the comfort of the hotel lobby and they met me at the airport to pick the car up at the end of my trip. Very easy and smooth. Thank you!
CONS: Car needs AUX input for iPod music.

 , Sweden () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I booked a BMW 700 for 2 days on the French/Italian riviera. Made a mistake on the date when booking, but Dimi sorted that in 10 minutes with a phone call. The bike was delivered on time at the agreed place. Excellent condition all round. Friendly service and they collected at 0800 Monday morning. Highly recommended. Thanks.
CONS: The GPS with the 'flat' battery did not work. But I was not charged for it.

 , Australia () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Driver was their to meet us and was an excellent driver will use again
CONS: Nil

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Excellent customer service and great bikes. Rented a 2013 BMW 650 from Motoroads for a weekend travelling around Sofia. Initial communications were very good with all questions answered. Bike was dropped off on time and all controls explained. The bike itself was in excellent condition and a top box was included in the price. Would highly recommend the company and Dimi for his communication! He was very easy to talk to and was happy to sort out any issues.
CONS: None.

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: As always, a great service provided by Motoroads. I traveled with my two little girls and we were greeted at the airport by the representative as promised and he was very nice and courteous. I got an upgrade on my car as the type of a car I requested was not available, so they gave me an SUV, which was great given that I had 2 children traveling with me. I had no issues with the car while I had it. There was also a representative waiting for us the morning of our departure out of Bulgaria, as promised, which once again was great. Overall, I had a great experience and will rent from them again!!!
CONS:

 , France () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Excellent pick-up, very professionnal, very good driver
CONS:

 , Germany () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Kempinski Zografski, Sofia
PROS: Everything was perfect. highly professional service
CONS: price could be slightly better

 , United States () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: All the cars we have rented from you have worked perfect.Every time someone was suppose to meet us it was right on time.
CONS: Have never got the car we asked for yet

 , Россия () Service:   CAR RENTALS 
   Customer review rating
PROS: Пользовались арендой машин Motoroads в Св. Власе. Машины в хорошем состоянии. Подача своевременная. Дважды получали машины классом выше без повышения оплаты, к нашему удивлению )) Спасибо Ивану за приятное, интеллигентное общение.
CONS: нет

 , Hong Kong () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Impeccable - on time, efficient, helpful service. The drivers know exactly where we are going to, despite the hotels we are staying are rather small (not famous hotels). Whenever we are checking out, the driver is already waiting at the lobby. The only time I worried a bit was when we arrived at Bucharest - the flight was ahead of schedule so we came out 20 min before the pick up time and waited for a while at the arrival hall.
CONS: Can't think of any.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: You have a very good site and a lot of extras thrown in for your car rentals especially for families with children, like car seats etc, which makes it easier for the likes of us to book cars.
CONS: One think you mention in your car rental page when you show initially do a search and show the cars that are available with your dates and a price is shown, is that the rate is fully inclusive, however when you select the car and continue even with the free items you then see that the insurance is added afterwards, would be nice to see this at the beginning so that you are then comparing like for like, otherwise a very good prices.

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Met at airport and shown to car promptly, clear instructions, collection from hotel as arranged although minor delay
CONS: None

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Здравствуйте пользуюсь услугой вашей клмпанией уже 3 год все устраивает оперативно, быстро, классно,превосходно учите остальных так держать. Спасибо
CONS: отсутствуют напрочь

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Пользуюсь сервисом бронирования автомобиля на сайте Motoroads уже второй год - очень удобный и оперативный сервис! Забираю машину в аэропорту, возвращаю машину в аэропорту - очень удобно. Все машины соответствуют описанию, всё по честному. А главное, ты точно уверен, что машина будет тебя ждать в точно заказанное время.
CONS: Нет.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service especially considering car rental was out of hours. Met at the airport, car directly outside. Very speedy handover. Again on return, met promptly at departures in airport - great we didn't have to drive off site speedy hand back to Christo. Knew exactly what car we were having will definitely be using this company again.
CONS:

 , Italy () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Excellent service during all the phases, from the booking to the picking up and return of the bike (efficiency efficacy flexibility). Bike and accessories (BMW 1200 GS, helmets etc.) new and in excellent conditions.
CONS: None

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Брал в аренду Тойота Камри 2.4i на две недели в конце июня 2014. Машина соответствовала описанию, за исключением года выпуска (по документам 2008 вместо 2010, который указан на сайте), но в очень хорошем техническом состоянии. По времени подачи в аэропорту София всё точно: встретили вовремя, быстро оформили документы. Сдавали тоже в аэропорту: всё вовремя и быстро. Собираюсь и в следующем году воспользоваться Вашими услугами.
CONS: Не работал парктроник, но это мелочи. Просто небольшое несоответствие описанию. =) Плюс рекомендую перезаправить кондиционер - слабовато охлаждал воздух на максимуме мощности. Не очень критично, но всё же.

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Бронировали машину в июне 2014 года у данной компании. Нам нужна была машина с выездом из Греции в Болгарию и возвратом обратно в Грецию. Машину забирали в аэропорту Салоников и там же сдавали. Все прошло на высшем уровне. В оговоренное время автомобиль был представлен в аэропорт. Никаких задержек не было. Т.к. с нами были маленькие дети, то очень приятно удивило, что детские кресла входили в стоимость аренды автомобиля(хотя в других прокатных компаниях за детские кресла приходиться платить отдельно). Также хотелось выразить отдельно благодарность представителю компании по имени Христо, который пригонял машину. Все рассказал, все объяснил, что и к чему. Еще раз огромное спасибо за сотрудничество. При следующем разе, если возникнет необходимость воспользоваться услугой по аренде машины, непременно обратимся в компанию MOTOROADS.
CONS:

 , Belgium () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: very punctual, friendly and correct service at Bourgas Airport. Free update of rental car (Skoda octavia break instead of Opel Astra). Many thanks ans hope to see you again on our next holiday.
CONS:

 , United States () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Excellent pickup timing. Driver was waiting with placard. Very professional. Accepted payment in Dollars and Levs.
CONS: None!

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Alliance Hotel, Plovdiv
PROS: The driver was very funny, had a great chat with him. He told us about the best places to go in Plovdiv and was there at the airport on time and picked us up from the hotel on time. He was also very polite.
CONS: No cons.

 , Norway () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Reliable,quick and polite
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Arsena Hotel, Sunny Beach
PROS: Easy to spot at the airport, a very helpful driver that took our bags and a clean vehicle. Driver arrived ten minutes early to our hotel for the return and was very pleasant and again a good clean vehicle.
CONS: No cons.

 , Ireland () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Everything was fine, met on time and collected on time and brought to our destination with great speed by two courteous drivers. First time to use your service, and will again.
CONS: none

 , Hungary () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Driver was fast so we reached our ferry! Many thanks!
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Fantastic service by motorroads all questions answered quickly. The whole service was great from start to finish we had a fantastic time in the south of France riding a really superb BMW GS adventure bike, it and motor roads made the holiday a wonderful experience. Thankyou
CONS: No negative comments

 , Norway () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Iskar Hotel, Sunny Beach
PROS: Great service and right on time. Have used this company for the yearly trip to sunny beach the last 4 years and are very satisfied.
CONS: OK

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Marina Holiday Club, Pomorie
PROS: Как всегда - все отлично! Вовремя и быстро!
CONS: нет

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Emerald Beach Resort, Ravda
PROS: We found the service reliable as ever. Our driver was helpful, easy to spot at the airport and on time.
CONS: The driver's minivan was a bit beat-up on the inside - but was still perfectly acceptable.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Very professional and courteous. Not sure how often the cars are replaced but the Chevrolet Aero we had was 3mths old, very clean, comfortable and economical. Very happy with the service and would have no doubts about using Moto Roads again.
CONS: No concerns

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
Review: Hotel Palace, Sunny Day
PROS: Бронировал автомобиль через Интернет на сайте Мотороадс. Все прошло отлично. Автомобиль был подан вовремя. Описание, полученное при бронировании - полностью соответствовало фактическому. Низкие цены, автомобили в хорошем состоянии. Только положительные отзывы.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Collection was on time hand over good. Return man was a little late in collecting car (about 15 mins). Car had a bit of trouble and needed garage for day but was delivered back to us at hotel and we continued holiday. Car was lovely and spacious clean and united us well would use them again without hesitation
CONS: None

 , Ireland () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Perfect service. Good driver and nice and comfortable car.
CONS: None

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very nice company. Nice cars. Polite and professional attitude towards the client.
CONS: No cons

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: brilliant reliable efficient service with a quality tidy bike and the gentleman in barcelona was a true gent and a great manner about him - would highly recommend and would use again...A*
CONS: none

 , Ireland () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Excellent service. Plane was delayed but no problem as driver waited at airport.
CONS: None

 , Bulgaria () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service. I applied for medium class car and was provided with 2013 Peugeot 308, which was delivered to my home address on the prescheduled time and picked up from there at no cost. Excellent car, almost new, impeccably clean, fuel efficient and comfortable. I will not hesitate to rent again from this company and to recommend it highly to all prospective travelers.
CONS: Not applicable.

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Excellent service driver on route to sozopol spoke good English and suggested places to see and the local food and drinks to try cars where clean and in good condition and would definitely book again.
CONS: Return to Airport driver was very early and although he didn't rush us i felt obliged to hurry he didn't speak any English but again car was in good condition

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have used Motoroads many times to rent cars in Bulgaria. I like the personal service. The cars are always in excellent conditon.
CONS:

 , Israel () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: As a leader of a 10 people group, I hired in advance (in Motoroad site), a minibus with a chauffeur for 6 days.The driver was a very nice person who spoke quite good English, as well as a little Hebrew. He was accurate at our hotel every morning at 10am as required. The minibus was comfort and we had a great time. We will absolutely be in contact with Motoroad on our next visit to Bulgaria.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Great and reliable service. Driver was there waiting to collect us when we arrived at Bourgas airport and again timing was perfect on our return pick up. We had a slight annoyance with them asking us to pay in GBP to the driver when we arrived, which we did - but there was a £10 GBP note that was Bank of Scotland and the driver thought it was fake, just kept pointing to it saying 'No Queen'. The company subsequently emailed to say no bank in Bulgaria would accept this money as it wasn't English pounds and could we change it for Lev on return journey - this wasn't really any hassle for us - but 2 banks in Sozopol confirmed they would accept it as the notes were Sterling GBP. So we lost a bit of faith in their honesty. All in all though we cannot fault the shuttle service provided or indeed the promptness of the booking team in responding to emails etc They are all very polite and professional.
CONS:
MOTOROADS REPLY:
Dear Emma,
Unfortunately, the pounds you paid to the driver are not accepted by all major bank institutions in Bulgaria.They may be accepted at some private currency exchange places, but at very unfair rates. We know from experience these pounds are even hardly accepted in London, UK. Please bare this in mind when you pay in cash for goods and services in Bulgaria.
Team Motoroads

 , Hong Kong () Service:   TRANSPORTATION 
   Customer review rating
PROS: Great service from the driver with polite manner. Overall it was a great pleasant journey .
CONS: Nil


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Very professional company. We had 5 bikes delivered at the airport in excellent condition (3 of which were brand new! ). Our one week bicycle trip was just great and Motoroads picked up our group 300km away to return back to the airport. Sioufi