Page 19 » Customer reviews for service

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
Page 19 Customer feedback » Review services
 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Delivery anywhere, no frills, friendly staff
CONS: never get replies by email, some communication issues

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Brilliant service, efficient and friendly and great price, would highly recommend
CONS:

 , Estonia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Perfect service! Motoroads welcomed us at Bourgas airport, all the paperwork was already prepared and it minimized time to collect the car. When we returned the car, they were already waiting for us at the airport parking. It took us max 5 min to get all done.
CONS: On the collection of a car, you need to pay a minimum amount for the parking when exiting the airport.

 , Mexico () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Great Service! We definitely recommend this company to our friends and family.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
   Customer review rating
PROS: Hello again. We had an excellent experience with motoroads.com . Thank you to Borislava for helping us arrange our transfer from Nessebar to Bucharesti and please pass on our immense thanks to our driver, who was friendly and drove very safely despite the very long journey and tight deadline, I'm still amazed he made sure we caught our train on time. We could never have done it without you!
CONS:

 , Canada () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I am.very happy with the customer service and fast response of all the employees to fined me a car and deliver it to my location .thank you very much .next year I'd love to rent a car again and maybe more.
CONS: None

 , Israel () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Мы были очень довольны предоставленым сервисом, все было на высшем уровне , точность, замечательная женщина водитель, чистая просто раня машина с детскими сидениями, как мы и заказали .
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very friendly and professional service. Would definitely recommend!
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Second time I have used this service. Very reliable and well organised. Timings are great and staff very curtail is and helpful. Would recommend the service to anyone who uses my apartment in St Vlas.
CONS: None

 , Россия () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Спасибо огромное! Все было супер! Несмотря на то, что самолет задержался больше чем на час , нас встретили в аэропорту. Мы прилетели в Грецию Салоники и нам надо было проехать до Сандански в Болгарию. На границе нам водитель помог с проверкой паспортов( у нас открыт шенген). Все было замечательно. Спасибо вашей фирме и водителю Станислову за хорошую поездку!
CONS: Нет

 , Latvia () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Good service, punctual drivers. Recommend to others travelers. Thank You!
CONS:

 , Czech Republic () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: 6.9.2014 - Varna/Albena: everything was OK, only the cars was a little bit "bigger" for us :-)
CONS:

 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Reception by Opel in Ruse was very friendly and correct. The car looked like new and was perfectly maintained. When we brought the car back we got a lift back to the garage we didn't have to take a taxi but got a lift from the manager. Excellent service, no problems.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Great experience. & passenger van and the service provided a car topper luggage carrier without my asking for it. The people were friendly and the vehicle was as requested.
CONS: Price for rental was high due to the seasonal demand.

 , Spain () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: One accidental delay in picking up the car at the airport
CONS: Reliable, unproblematic

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: 5th Aug - 26th Aug We hired two vehicles from Motoroads as we had our children with us for the first part of the Holiday. The first vehicle was a Large 8 + 1 person Bus, we ordered a Manual, Vauxhall but got a Mercedes auto as replacement. After 8 days we put the children on a flight home and changed cars for the second part of our Holiday, second car ordered was a Toyota Yaris but we were given a Renault Clio in its place. Overall though a good service, although a little frantic at drop off and pickups at the Airport due to Traffic police. We will use the company again Next year and hope we get the vehicles that we order next time.
CONS: I understand that vehicle do break down and you may have to replace cars ordered but it would have been nice to be contacted to explain the problems.

 , Israel () Service:   TRANSPORTATION 
   Customer review rating
PROS: good service
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service from staff.Easy picking car from Sofia airport ,and dropping car off on way back.the car was clean and in good condition.very pleased with the service.hope to hire a car of you next year as well.
CONS:

 , Italy () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We made use of a car with driver to travel from Sofia to Skopje. The service was excellent, very professional and a good value for money. We definitely recommend it.
CONS:

 , New Zealand () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellent service, friendly woman who bought me the car...was very flexible with the pick up time when I dropped it back 10 days later and she even dropped me to the train station after coming to my hotel to pick the car up.I was a bit apprehensive initially when I was looking online as not a company I have heard of before but would use this company first if possible in the future. Europcar sucks btw...they are very hard to deal with and not at all flexible...recommend these guys over them any day.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Gentleman who delivered the car was prompt and explained the details of the car in a professional manner. Car was very clean and in good order. Collection of the car was also on time as arranged. A very good experience for car rental in Bulgaria.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Pleasure, driver was waiting for us when we arrived in sofia and we where early so didnt expect him to be, Quick and smooth transfer. and again on the return journey driver was on time and again a quick smooth transfer. wouldnt not hestitate to recommend and will be using agin when we are in bulgaria. thank you.
CONS:

 , Ukraine () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Прекрасная компания.использовали трансфер в Греции,были с 2мя детьми2 и3 года.подали машину минивэн 7мест,2детских кресла.машина чистая водитель корректный,терпеливый,помог созвониться с хозяином виллы на которую мы ехали уточнил адрес,остановился возле супермаркета мы скупились.Большое спасибо за профессионализм!!!
CONS:

 , Ukraine () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Прекрасная компания.использовали трансфер в Греции,были с 2мя детьми2 и3 года.подали машину минивэн 7мест,2детских кресла.машина чистая водитель корректный,терпеливый,помог созвониться с хозяином виллы на которую мы ехали уточнил адрес,остановился возле супермаркета мы скупились.Большое спасибо за профессионализм!!!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We booked the car less than three days before we needed it and it was not a problem. We hired it from Plovdiv and returned it at Sofia airport and all went well. Thank you for the service.
CONS: None.

 , France () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Très bon service, j'avais réservé un aller et un retour 3 semaines après. Le chauffeur était à l'heure, très serviable. Je recourrerais de nouveau à leur service.
CONS:

 , Italy () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Esperienza positiva. Il viaggio è andato bene, il conducente è stato puntuale sia all'andata che al ritorno e data la lunghezza del viaggio (da sofia a sunny beach) ha concesso la sosta a metà strada per colazione o pranzo.
CONS:

 , Denmark () Service:   CAR RENTALS 
   Customer review rating
PROS: Excellent service. Everything worked out smoothly and the woman who delivered the car was very friendly and helpful. Highly recommended
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Provided excellent service ,waited for us at bourgas airport why we tried to sort out are lost luggage problems and even though driver had to wait well over an hour they did not charge us any extra. Pick up from apartment was on time, so would highly recommend them.
CONS: None

 , Ireland () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: I have used your company for 2 years we are a group of 10 people.we travel to sinemorets which is over an hour from burgus airport.we have a long day of traveling from ireland and look forward to the comfortable transfer to our hotel your company never lets us down. The drivers are always very professional .i look forward to booking again with you for our 2015 holiday .cheers to all for your great service janet
CONS:

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Moto Roads provided great service at a last minutes notice. Firstly, Ivan met me promptly at the Burgas airport, secondly, they provided me with a 2014 Ford Fiesta when I paid for a 2008 and it was quite nice. FINALLY, they are by far, the most competitive price in Burgas for a rental car (forget the big brand names, Moto Roads does it just as well). They conveniently met me at a location of my choosing at the end of my 3 days to drop off the car (oh, and they last minute were able to extend the car to me for an extra day). All around great experience and when I plan to visit my girlfriend there each summer I will not search for any other providers; rather, go directly to them. Thanks again guys and see you next summer or maybe sooner! - Seth Yumich
CONS: None, I lucked out.

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Professional service and highly recommended! Our flight was delayed 90 minutes so we were happy to see our driver waiting for us at the airport. Friendly staff and comfortable ride!
CONS: None

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Снова воспользовалась услугами аренды авто в компании Motoroads, и снова осталась довольна. Я хотела арендовать небольшую недорогую машину на неделю для поездок по Болгарии - выбрала Ford Fiesta. Но на необходимое мне время (август, пик сезона) эта машина оказалась недоступна, и компания Motoroads предложила мне на замену машину даже лучше - Opel Tigra cabrio - и за ту же цену. Стоит ли говорить, насколько я осталась довольна своим отпуском!
CONS: нет

 , Italy () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: ottimo servizio. ottimo rapporto qualità-prezzo. tanta professionalità
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Brilliant customer service upon pick up of the vehicale and prompt support with directions and payment methods. The team was friendly and helpful regardless of the late hour. The car has been working well throughout the whole period. There was even a follow-up call to reconfirm the return date. All happened on time and with a smile! Thank you, Motoroads team!
CONS: None

 , Denmark () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have used Motoroads several times during the last 5 - 6 years.Everything has worked perfect everytime - both when I just had a car for 2 and when I needed bigger car with children seat. Both pickup and delivery has been smooth and on time as agreed. I would recommend Motoroads at any time
CONS: None

 , Spain () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Everything was perfect. We were given the car at the agrred time at our hotel and gave it back in the airport. Very nice staff and very convenient and comfortable car. I really good service which cntributed to a lovely vacation.
CONS: Nothing to complain about. Everything was perfect!

 , United States () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We used the pick up service twice while in Bulgaria and it was the best thing we ever did. It was so convenient and well priced and both times the vehicles and drivers were wonderful. I would highly recommend this company.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: The service worked exactly as it should've done - ready and waiting for us on our arrival, ready and waiting or us on oiur departure. Clean, comfortable vehicle and a friendly driver. Very good value and highly recommended.
CONS: None that we encountered.

 , Italy () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I found this service very professional: much efficiency, high reliability. Got a Opel Zafira (instead of a Ford Fiesta, 'cause Fiesta was not available) and asked the car to be provided of a road map. When I got the car, we noticed that the map was missing and the man from the agency bought it istantly. In my opinion a great choice for everybody who wants to explore Bulgaria by car
CONS: I really don't have anything to say against the service. Totally satisfied. If I ever come back in Bulgaria, I'll certainly rent a car from this agency again.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have used Motoroads for the past 6 or 7 years and there has never been a problem. Car is waiting for us on time when we arrive and staff are very friendly and helpful.
CONS: None

 , Germany () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Good service. During the stay the air conditioning we failed at 38C, we were immediately forwarded to service what resolved the damage immediately!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Met at Airport , no messing around, got what I asked for!
CONS: None

 , Россия () Service:   CAR RENTALS 
   Customer review rating
PROS: Уже не первый раз используем сервис для аренды автомобиля. Приятно радуют цены, внимательное отношение и гибкий подход. Спасибо и до нового сотрудничества!
CONS:

 , Ireland () Service:   TRANSPORTATION 
   Customer review rating
PROS: With very short notice booked a transfer from Sofia to bansko/razlog for 2 people plus luggage. Got very reasonable price and quick response and confirmation email.We were met at the airport by Christos who was holding a name card. He was very pleasant and had enough English so that we could chat. He drove at a safe speed and took no silly chances on the mountain road (unlike other firms we have used). Christos stopped at a roadside cafe for a comfort break which was much appreciated. Would not hesitate to recommend Motoroads to all. Very very happy with service and price thank you.😀
CONS: None.

 , Hungary () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Kotva Hotel, Sunny Beach
PROS: Everything was okay. The car arrived in time, there were no problem on our journey.
CONS: There was no problem.

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Very professional and friendly service.
CONS:

 , Israel () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: very good service the driver was waiting on time safe driving thanks
CONS:

 , Ireland () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We choose to have the hire car dropped to our holiday accommodation the morning after our arrival. The driver arrived ahead of schedule and the car was as described on the website. The hire car was collected from our accommodation at the agreed time. I would book with this company again as there was no hidden costs and it suited that we could have 3 drivers at no extra charge. The website and booking was very straightforward.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service, representative waiting at airport with our name on board. Spoke good English , explained everything well. When returning car, we were met on time by same representative
CONS: Hooter didn't work on car!


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