Customer Reviews - Page 19

Page 19 Customer feedback » Review services
 , Germany () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Great service, excellent drivers as usually!
CONS:

 , Russian Federation () Service:   CAR RENTALS 
   Customer review rating
Review: Santa Marina Village, Sozopol
PROS: Пользовались услугами фирмы впервые осенью 2014 года, арендовали автомобиль для путешествия по Болгарии! Отличный автомобиль, чистый, исправный был подогнан во время к нашему отелю, забег оттуда же. Всё чётко и вовремя. Цены на мой взгляд более чем доступны. Контактное лицо отлично говорит по-русски! Рекомендую!
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: This is the first time used this service and we were pleasantly surprised, as we had two year old twins with us, we were met at arrivals by our lady taxi driver in Varna and the vehicle was roomy for the four of us and had two car seats ready for the little ones. As we were at a private address, she know how to get there without directions. On the return trip again the same driver was punctual and polite. I would definitely recommend this service in Varna.
CONS: Can't think of anything.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Excellent service. The plane arrived early in Plovdiv and your man was there with a sign board with my name on it. My group of friends were really impressed! I would use you again. I also booked last minute for a taxi on the way back from the hotel, the service of booking was not so smooth see below.
CONS: When I called the booking number I had to book on line. This meant loads of form filling which I found impossible on a smart phone. Luckily someone had a tablet on them I could use. I had to book for another day and another price and amend it with a phone call after confirmation of the booking. However, the man turned up on time at the hotel which was good.

 , Spain () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I booked a taxi from/to Sofia - Plovdiv and I was very pleased with the attention and service received: punctuality, comfortable car, friendly driver, etc. I would highly recommend this company to other people. Thank you.
CONS:

 , United States () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Driver was 10 minutes early and did a great job.
CONS:

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: 5 star service: the car was serviced, clean, and ran with no problems during my 25-day vacation in Bulgaria . The rates were low, and the gentleman was always on time. I recommend them to everyone
CONS: NONE

 , Россия () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Воспользовался услугами motoroads.com в июле 2014. Контору нашел не по рекомендации, путем простого поиска в инете. Цены не самые гуманные, но справедливости ради надо отметить, что выбор вариантов крайне ограничен. Задача стояла получить моцек прямо в аэропорту и там же его сдать перед вылетом обратно. Хотелось откатать неделю на хорошем моцеке, с минимальным количеством формальностей при оформлении. В аэропорту Мальпенса Милана услуги проката мотоциклов в принципе не предоставляет ни одна контора. На сайте motoroads.com предложили арендовать в аэропорту, моцеки только топовые: монстры, гуси, джитиэли. GTL я и заказал. Четко привезли в аэропорт, передали за пять минут,и я покатился. Провел прекрасную неделю в седле под противным дождем в Северной Италии. Спасибо джитиэлю за беспредельные системы безопасности: на нем что дождь, что ночь, что серпантин, главное не спать за рулем. Перед вылетом сдал моцек (его привозили и забирали на бусе из миланской конторы) тоже за пять минут. Деньги списали с карты после уточнения пробега, примерно через неделю. Ни к организации процесса болгарскими братьями из motoroads.com, ни к работе немецкого аппарата из итальянского поката, ни к качеству итальянской кухни никаких претензий. Все быстро, четко, качественно и для людей. Отдельный респект Марии из motoroads.com за доброжелательность и компетенции при согласования заказа и закрытии счетов! Планируют и в дальнейшем пользоваться вашими услугами.
CONS: 1).Адски глючил и зависал штатный навигатор BMW (арендованный кстати за отдельную плату), что причиняет определенные неудобства при путешествиях по незнакомой местности. Но нет худа без добра: посмотрел кучу мест, которые смотреть не собирался. 2). Заявленный на сайте 2014 год выпуска моцека оказался в реальности 2013, что в принципе сильно не обломало: моцек был в прекрасном техническом состоянии. 3). Смущает взыскание дополнительной оплаты за аренду боковых кофров, которые являются базовым оборудованием этой модели. А в путешествии кофры весьма актуальны и люди, соответственно, платят. Есть предложение брать дополнительную плату за систему водяного охлаждения двигателя. А что, тоже полезная опция, думаю люди раскошелятся. А в целом претензий существенных нет, общее впечатление положительное. Рекомендую.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have a ski apartment near Borovets, Motoroads will always deliver the cars to us on time even though we are quite remote. The cars might not always be what you ask for but they are never down graded. Mechanically we have had no problems with any of the vehicles and we have always found the staff very courteous and friendly.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Very prompt friendly service. We had a problem with a door not locking and we were supplied with a replacement car without any hassle.
CONS: Only comment . It might have been a good gesture to let us off with the small amount of diesel used in the first car as we saved Motoroads the hassle of having to come out to Samokov to bring a replacement car. Especially as we had only gone from the airport to our destination and back to Sofia a journey we hadn't planned to make at that stage in our holiday.

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Good prompt service with reasonable price.Thank you.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: I have used your services on numerous occasions and always been very happy with the service provided by you. I own a ski apartment in Pamporovo and recommend your company to any of our visitors who require transport, whether a hire car or transfer to the resort. I have future bookings for our apartment this ski season so look forward to hearing positive feedback from my guests regarding your services. Keep up the good work!
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I wanted to hire a Ducati for three days to ride the Stelvio pass. Having looked at a number of motorcycle rental companies and read the feedback , I decided to book with Moto Roads. I filled in the easy to follow booking form and was contacted within a day by Maria who was very helpful and who confirmed my booking for a Ducati Hyperstrada 800. I paid the deposit which was very reasonable £79 and arranged the pick up to be at Bergamo Airport arrivals. A week before my departure I received an email explaining that the bike I had hired had been in an accident, that Moto Road would provide a Multistrada 1200 at no extra charge!! On the pick up day I arrived at Arrivals and located the van and driver Umberto by mobile phone( he was 50 m away from me). We found a suitable lay-by and the bike was soon ready to go. Umberto gave me a very good briefing in English and was very helpful in answering my question. The bike was excellent and came with a top box and two panniers .I then rode to Bormio and stayed at Sotto Vento a superb 4star hotel. Riding the Multistrada was excellent and gave no problems on the Stelvio and the Mortirola Passes. The return was just as smooth and I would like to thank Moto Roads for such an excellent service and I would thoroughly recommend anyone wanting to hire a bike in Italy to use this firm.
CONS: No problems

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Katarino Hotel, Bansko
PROS: I have always had excellent service from motoroads. I have used this company many times as I own a chalet at Katarino Spa and always recommend to my guests. Good service and good price.
CONS:

 , Canada () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: After a long 20+ hour plane ride, we like to have a car pick up ready at the airport. Motoroads was a good option that was reasonably priced. The driver was waiting for us when we came out of the baggage area and we quickly got to downtown Sofia. We used the service twice and both times I was happy and impressed with the service we received. The drivers assisted with luggage and were courteous. The cabs were clean. I found booking was very easy as well. The online feedback also helped me make a decision to use this company. I would highly recommend them and will use them again in the future.
CONS: None.

 , Netherlands () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I admire the flexible service that you provide. Changing to another vehicle was done in a very nice way, and without any problems or additional costs. For sure, the next time will be with Motoraods again. Thanks for the great service.
CONS:

 , Belgium () Service:   CAR RENTALS 
   Customer review rating
Review: Bryasta Hotel, Veliko Tarnovo
PROS: Very good service!
CONS: none!

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Taxi waited 2hours at Burgas airport because the plane was late, excellent. He then drove us for one and a half hours to our hotel and we arrived about 2am.We were impressed. 2 days later I phoned to rent a car and was told that I could only do it online.Now read the Cons.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: This was a very easy booking and i had a couple of questions before booking to which i had a very fast reply and i went on to complete my booking.I was met at the airport by 2 people who showed me to the car which was different to the one i had booked but it suited my needs fully.I was given all the documents upon arrival and was able to leave a deposit in cash untill i returned the car which is very usefull if you dont have a credit card.I had planned a longer trip but had to return after a week so had to call the company to say i would return the car early which wasant a problem and they were most helpfull so car was reuturned and my deposit given back to me .I would highly recommend this car rental company if you are planning to go to bulgaria and i hope to book again myself very soon this month and look forward to another warm welcome .many thx for making everything smooth for my visit and i hope to see yoiu again soon.
CONS: Everything was done as stated on the web site so there are no cons and its not there fault if you dont get the car you booked as things happen beyond peoples control.

 , Sweden () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Everything was perfect. MotoRoads service was excellent when we pick up the van at the hotel and when we left it back one week later at the airpoart. The van was also easy to drive and in good condition.
CONS:

 , Switzerland () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Uncomplicated procedure, friendly stuff, never had problems with the car. I would come back again as a customer, and I would recommend the company further.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We booked three transfers with Motoroads for our stay in Bulgaria and Greece.We had a transfer from Sofia airport to Sandanski in Bulgaria,then later in our stay a transfer from Sandanski to Afytos in Halkidiki,Greece, then finally a transfer from Afytos to Thessaloniki airport. I found this very difficult to arrange with any other company. The price was very reasonable and all of the drivers arrived in good time and were very friendly.I would book a transfer with Motoroads in the future without hesitation.
CONS: None

 , Uruguay () Service:   CAR RENTALS 
   Customer review rating
PROS: The service was excellent. Exactly in the way we agreed.The conductor (Peter) went to our hotel, he was extremely friendly, kind and helpful. The car was ok, we didn;t have any problem with the car. I do recommend this company. Thank you for everything!
CONS:

 , Казахстан () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: В течении 4 лет пользуемся услугами данной компании, а именно трансфером с аэропорта Стамбула до Болгарии (кошарица). Првый раз честно говоря было страшно, мало ли. Но все отлично. Всегда встречают, провожают, все во время. Машины чистые, водители профессионалы. Заказывали и трансфер на 2 человек и на 5, нет претензий. Спасибо :-)
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We used Motoroads for our transfer to Bansko in January. The drivers provided a friendly and excellent service and were always on time.I would not hesitate to recommend them and we will certainly use them again.
CONS: None

 , Denmark () Service:   CAR RENTALS 
   Customer review rating
PROS: The bedst!
CONS: Very good service.

 , Afghanistan () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: The travel with your company car in Bulgaria from Burgas airport to the hotel at the Varna golden sands in the nighttime (22.30-1:30) in a mountain area along small roads was very safe, the driver respected the velocity limits and he was friendly. Very good service, thank you, (in comparison to the return travel with another company in a small bus, where the driver maybe had stricter time limits, the bus was full, most of the windows were coated and a while some passengers had to stand due to lack of enough seats).
CONS:

 , Lithuania () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Perfect service quite reasonable price
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Delivery anywhere, no frills, friendly staff
CONS: never get replies by email, some communication issues

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Brilliant service, efficient and friendly and great price, would highly recommend
CONS:

 , Estonia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Perfect service! Motoroads welcomed us at Bourgas airport, all the paperwork was already prepared and it minimized time to collect the car. When we returned the car, they were already waiting for us at the airport parking. It took us max 5 min to get all done.
CONS: On the collection of a car, you need to pay a minimum amount for the parking when exiting the airport.

 , Mexico () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Great Service! We definitely recommend this company to our friends and family.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
   Customer review rating
PROS: Hello again. We had an excellent experience with motoroads.com . Thank you to Borislava for helping us arrange our transfer from Nessebar to Bucharesti and please pass on our immense thanks to our driver, who was friendly and drove very safely despite the very long journey and tight deadline, I'm still amazed he made sure we caught our train on time. We could never have done it without you!
CONS:

 , Canada () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I am.very happy with the customer service and fast response of all the employees to fined me a car and deliver it to my location .thank you very much .next year I'd love to rent a car again and maybe more.
CONS: None

 , Israel () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Мы были очень довольны предоставленым сервисом, все было на высшем уровне , точность, замечательная женщина водитель, чистая просто раня машина с детскими сидениями, как мы и заказали .
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very friendly and professional service. Would definitely recommend!
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Second time I have used this service. Very reliable and well organised. Timings are great and staff very curtail is and helpful. Would recommend the service to anyone who uses my apartment in St Vlas.
CONS: None

 , Россия () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Спасибо огромное! Все было супер! Несмотря на то, что самолет задержался больше чем на час , нас встретили в аэропорту. Мы прилетели в Грецию Салоники и нам надо было проехать до Сандански в Болгарию. На границе нам водитель помог с проверкой паспортов( у нас открыт шенген). Все было замечательно. Спасибо вашей фирме и водителю Станислову за хорошую поездку!
CONS: Нет

 , Latvia () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Good service, punctual drivers. Recommend to others travelers. Thank You!
CONS:

 , Czech Republic () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: 6.9.2014 - Varna/Albena: everything was OK, only the cars was a little bit "bigger" for us :-)
CONS:

 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Reception by Opel in Ruse was very friendly and correct. The car looked like new and was perfectly maintained. When we brought the car back we got a lift back to the garage we didn't have to take a taxi but got a lift from the manager. Excellent service, no problems.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Great experience. & passenger van and the service provided a car topper luggage carrier without my asking for it. The people were friendly and the vehicle was as requested.
CONS: Price for rental was high due to the seasonal demand.

 , Spain () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: One accidental delay in picking up the car at the airport
CONS: Reliable, unproblematic

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: 5th Aug - 26th Aug We hired two vehicles from Motoroads as we had our children with us for the first part of the Holiday. The first vehicle was a Large 8 + 1 person Bus, we ordered a Manual, Vauxhall but got a Mercedes auto as replacement. After 8 days we put the children on a flight home and changed cars for the second part of our Holiday, second car ordered was a Toyota Yaris but we were given a Renault Clio in its place. Overall though a good service, although a little frantic at drop off and pickups at the Airport due to Traffic police. We will use the company again Next year and hope we get the vehicles that we order next time.
CONS: I understand that vehicle do break down and you may have to replace cars ordered but it would have been nice to be contacted to explain the problems.

 , Israel () Service:   TRANSPORTATION 
   Customer review rating
PROS: good service
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service from staff.Easy picking car from Sofia airport ,and dropping car off on way back.the car was clean and in good condition.very pleased with the service.hope to hire a car of you next year as well.
CONS:

 , Italy () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We made use of a car with driver to travel from Sofia to Skopje. The service was excellent, very professional and a good value for money. We definitely recommend it.
CONS:

 , New Zealand () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellent service, friendly woman who bought me the car...was very flexible with the pick up time when I dropped it back 10 days later and she even dropped me to the train station after coming to my hotel to pick the car up.I was a bit apprehensive initially when I was looking online as not a company I have heard of before but would use this company first if possible in the future. Europcar sucks btw...they are very hard to deal with and not at all flexible...recommend these guys over them any day.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Gentleman who delivered the car was prompt and explained the details of the car in a professional manner. Car was very clean and in good order. Collection of the car was also on time as arranged. A very good experience for car rental in Bulgaria.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Pleasure, driver was waiting for us when we arrived in sofia and we where early so didnt expect him to be, Quick and smooth transfer. and again on the return journey driver was on time and again a quick smooth transfer. wouldnt not hestitate to recommend and will be using agin when we are in bulgaria. thank you.
CONS:


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