Page 12 » Customer reviews for service

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
Page 12 Customer feedback » Review services
 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: As usual the service was great, the staff friendly and very helpful. I always use Motoroads when in Bulgaria. Thank you.
CONS: None

 , Canada () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The car was nice and pickup at a Sofi address was prompt and courteous. There were noproblems at all.
CONS: There was a miscommunication on the drop-off (airport and not the Sofia address) which required some real-time emails. However your agent was quick to respond at the airport snd dropoff went without problem.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Bogdan our car delivery person was helpful and made everything happen in a straightforward easy way even though we were picking up and dropping off in Greece. His English was good and the car was fine. Very good value.
CONS: Was late dropping off and collecting but was reachable by phone so not too worrying.

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Bike was hired for our holiday in Sardinia. Very efficient service. We paid for our bike to be delivered to the hotel which worked very well. We were contacted the day before by phone to confirm details of the delivery and also helmet sizes etc.
CONS: The lock included was a disc lock. Would have been useful to have the option to have a chain lock, so we could lock up the helmets which unfortunately did not fit in the top box, which meant we had to carry them around with us.

 , Finland () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: The driver was in time and so friendly :) Keep the nice sservice service up and sure we'll meet again :)
CONS:

 , Germany () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Victoria Palace Hotel, Sunny Beach
PROS: As i learned Bulgaria is not the best country for your holydays. there are a lot of cons like the meals at our hotel or the cleanness. But our Transfer from Varna aiport to sunny beach was the best during our stay. I would recommend this service to everyone, its cheap and easy reliable.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Exact and excellent price/quality ratio.
CONS: n.a.

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: used Motoroads for three trips during a recent trip to Halkidiki. An excellent service on all trips including the trip from airport to first hotel. So good to see your name on a board when you arrive tired after a flight. Will definitely use again if we come back to Greece. Oh and the price was very competitive too
CONS: None.

 , Greece () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I was transferred from Sofia airport to Thessaloniki Greece.The driver, Miroslav, was a fine young man, very polite, careful in driving and professional in his behavior. Although my flight landed early, Miro was waiting for me promptly, helped with my -extra heavy- luggage and even bought me coffee! The car was OK, an Opel Astra in a good shape and clean. The web site services was also great and the people behind the desk responded to any inquiry immediately. Excellent service overall, I will definitely use Motoroads again. Thank you Motoroads team!
CONS: Absolutely none!

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: This is a second time we rent with this company and we were very pleased with the service. The car was great and there were no issues with pick up/drop off. Everything went as planned and the staff was very accommodating.
CONS: None

 , Portugal () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The car was ok, no problems with that, great option.
CONS: Nothing.

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Loved the service. This small rental company has super friendly staff. Needless to mention, the vehicle performed very well even on not always so good Bulgarian roads. They also have some of the best rental rates, since they include insurance and additional drivers into the rate.
CONS: None

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: I choose this transportation based on customer review but still wasn't sure if everything will works. I set up the time of arrival approximately as you never know how long it takes when you landed. We went out and the driver was waiting for us already, despite he wasn't yet due. He took us to hotel very quick and without any issues. Very professional. We paid the outstanding bill and enjoy our holidays ! The same on return date, driver was waiting for us much earlier than we book it and without any issues quickly drive us to the airport entrance. I truly recommend them! Helpful and reliable company ! Thank You!
CONS:

 , United States () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Tarseiki da rentvam kola popadnah na vashiat website .Pri vas namerih kolata koiato me ydovletvoriava sas vsichkata neobhodima informacia otnosno rentavaneto.
CONS:

 , France () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: It is the second year we rent a car and the staff is efficient and helpfull. Perfect service !
CONS: No cons

 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very friendly reception at the airport and transfer of the car. Although not the youngest the car was well maintained and of good quality. We didn't have any problems with the car, which enabled us a good holiday time. Good price-quality ratio overall!
CONS:

 , Germany () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We hired a car from MotoRoads for a second time. Again first-rate and friendly service. Reasonable price. Car in a good condition. On time delivery/pick up. I will not only recommend but rent car from MotoRoads when needed.
CONS:

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Отличное обслуживание. Все вовремя, вежливо и приятно. Отличный автомобиль.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Easy to rent, easy communication, decent car (it wasn't actually the brand I ordered, but it was even better). Thanks for everything!
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: First time booking mostly because of the positive feedback on Google+. Got the car a bit earlier which was discussed upfront and totally fine with us. The car had one technical issue that was visible only after 20 minutes of driving. It was not something serious so we kept on driving. Even though we informed Motoroads not before they received back the car we got a fair reimbursement and were pleased with the way they handled the case and with their service overall. For that reason we are going to use them again in the future. Peace of advice for everyone: Please inform the guys from Motoroads immediately after you experience issues of any kind with the car so they can exchange it or help you otherwise. That way you are avoiding any misunderstandings afterwards.
CONS: -

 , Bulgaria () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Our experience with this company was great. The car came at the exact time we were expecting it and the driver was a pleasant, clean, neat and polite young man. He drove us very professionally in a very clean, and well kept van. The driver's name was Peter and he stopped wherever was possible and whenever we needed to have a short break. We arrived at time to our destination. Because we liked the service, we ordered/booked the same company for our return home. We strongly hope, the company will use the same driver.
CONS: None.

 , Канада () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Здравейте! Благодарим на екипа от вашата компания за доброто и качествено обслужване, преди всичко на Христо. Ползвахме услугите ви през м.Май и Юни, т.г. И въпреки, че вместо поръчаната Тойота Ярис получихме Опел Астра, останахме доволни. Имахме дребни проблеми със страничното огледало, откъм шофьора, и климатика, но Христо отдели необходимото време за да нормализира нещата. Благодарим още веднъж! Желаем ви здраве, успехи и ... повече клиенти! Надяваме се през м.Май 2016 да имаме отново среща. Поздрави за целия екип!
CONS:

 , Canada () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Car in great shape, great service at check in. Overall seemless and very pleasant experience!
CONS: None

 , Norway () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Everything went perfect as usual.
CONS:

 , Czech Republic () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I am very pleased with motoroads. Fast, communicating, awesome prices. All this in top tourist season where others were either dirt expensive (like almost double the price) or rented out. Good job motoroads, count in one more happy customer.
CONS: none

 , Hungary () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Nice service, just in time.
CONS: no

 , Brazil () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We have used Motoroads three times to rent a car so far. The staff have always been very polite and professional. Although not particularly new, the cars we rented were decent, we had no problems whatsoever. We find the pick up and drop off at an address of our choice very convenient. Overall, the service is very good value for money ( they really don't charge anything on top of their "final price " the way many companies do) . We definitely recommend Motoroads and will definitely use their services in the future if we need to rent a car in Bulgaria.
CONS: No big deal, but it would have been nice to have been able to pay for the entire rental by Pay Pal or with a credit card.

 , Israel () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Excellent service. Prompt on everything. Car was in a great condition. I would highly recommend. We also had a transportation from Greece to Bulgaria it was excellent
CONS:

 , Ireland () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: I have over many years used various moto hire companies throughtout the world , mainly in Europ , North America and Europ and encountered a variety of reps from a lot of hire companies . I have to say that Maria has been very patient with me and came up trumps in the end against a lot of compitition . I will write again to let you know if Motoroads folloe true .Shane.
CONS: No conc as of yet. Stay tuned.

 , Ukraine () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Great, reliable service and highly recommened for everyone who needs a transfer/car rental in Bulgaria. Drivers were right on time, we've been contacted by customer support clarifying our needs. All went smoothly and beyond expectation
CONS: Even though we've contacted a driver directly (by sms) saying our time changes, we've been still contacted by customer support asking "where are you?". So, better communication between drivers and customer support would be good.
MOTOROADS REPLY:
Dear Olga, thank you for your feedback. Please be advised that as per our terms of service drivers are not allowed to make changes to customers' time schedule. The only eligible way is to do this through our office.
Team Motoroads

 , Israel () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Very good service, the motorcycle was almost new and well serviced. The team was very helpful in every aspect
CONS: none

 , Finland () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I have been using the car rental services since 2007 and every year I have been highly satisfied with the Price to Value Ratio and how smoothly all works.
CONS: n/a

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service. Prompt on everything. Car was in a great condition. I would highly recommend.
CONS: None

 , Ireland () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: BMW GS1200 from Barcelona Airport - walked out the door and the bike was waiting for me. Bike had plenty of storage, Well maintained bike, I was given a good walk around the bike on features, Anton had good bike and local knowledge and offered assistance should I need anything while visiting.
CONS: The only issue I had was emails were a little slow at times. After the initial booking and confirmation I didn't know final details like: pick up location until the day before traveled. I wasn't sure if it would be from the front door or a car park. Or if the bike would arrive full of fuel. I like to have my homework done before I arrive and although everything was perfect the last minute email was a bit of a worry.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We were met in Bulgaria by helpful, efficient staff. They were on time and there were no language problems because they always sent a fluent English speaker. The car was clean and well maintained overall. We had a problem with the car when it stopped working, after contacting Motoroads they quickly sent the team to where we were, and they dealt with it brilliantly because it turned out to be our own fault having left an internal light on and drained the battery! Oops. But they were really nice about it and offered us an alternative vehicle for the day so we wouldn't have to change our plans which was great. As it turned out we were able to continue with the same car, but the fact that they offered was great service, we really appreciated it, thank you Motoroads team! I would be happy to use Motoroads again.
CONS: I needed to contact them before travelling to sort out an error with the rental booking, but got no response to my emails. As our departure date got closer it was a bit stressful not knowing what was going on especially as it was our first time using the company. They did respond in the end and the problem was sorted, but it would be good if communication from a distance was easier and more efficient.

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Hotel Sol Luna Bay Resort, Obzor
PROS: First class service given. Met at airport by English speaking guide. Taken to resort in big mini bus with air con. Picked up for return transfer on time with same high level of service. If I ever go to Bulgaria again would 100% use again.thanks
CONS: none

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: After initial problem dealt with exceedingly well, we were very happy with the service provided. Although older than normal, the car provided was in good order and very clean. I would recommend this company as communication was very easy and value for money was the best I could find in Bulgaria.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: very professional and friendly service - we used motoroads first to rent a car - we were able to organise it at a good rate even though pick up and dropping point were different - they were there on time and sms-ed us in advance to double check . We also used them as taxi from Byala to Sofia - here again, on time and professional - We had had bad experiences in the past in Spain with supposedly low cost companies such as Gold car who pretend to give you cheap rates and then add up all kinds of things to make it as expensive as others and are very very unfriendly (+ ask you to give the car back with an empty tank! but charge you for a full tank at their rate at the beginning). Motoroads charge you exactly what they tell you they will charge you in advance and do ask you to give the car back with a full tank (and give it to you with a full tank). Our contact spoke English very well and was extremely pleasant. I would highly recommend Motoroads (had also been recommended to me by the owner of the house we rented in Byala)
CONS: None

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Excellent service. Well-maintained BMW F800 GS :)
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good value for money car hire. The staff were very helpful and friendly. Had a few issues with our first car but these were sorted very quickly and effeciently by Motoroads. I would definately use again for my holidays next year.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Перфектно обслужване , лесна комуникация , перфектни цени ,и висок професионализъм *(Excellent service, easy communication, perfect prices, and high professionalism )
CONS:

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The staff is very flexible, accommodating and friendly. They are on time and meet you at the airport or anywhere you need them. You get a suitable car for a great price.
CONS: Somewhat necessary to have a local phone to arrange the return of the car. But you could also use the hotel phone or something.

 , Estonia () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: correct accurate
CONS: No comments

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good all round experience, easy handover and return, friendly and helpful representative. As regular travelers to our Varna Apartment we have used many different car rental companies and are pleased to advise that Motoroads have the best combination of car quality and service that we have found so far.
CONS: Child booster seat requested for 5 year old turned up as a baby chair.

 , Spain () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Contratamos el servicio de transporte desde el aeropuerto de Sofia después de un vuelo que llegaba de madrugada. Un servicio excelente! Correcto y puntual. Volveremos a contratarlo.
CONS:

 , Germany () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Good price, nice car
CONS: Delayed delivery

 , Германия () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Kaliakra Palace hotel, Golden Sands
PROS: Сервис высшего класса!
CONS: 0

 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The rental car looked as new, was perfectly maintained, in a perfect state. The car was delivered at our Bulgarian home adress at exactly the agreed date and hour. The owner of the car was very friendly and correct. After the rental period the car was picked up by the owner, so we didn't have to drive to a garage to bring it back. This was done again by a very friendly person. We have no remarks, the service was perfect.
CONS:

 , Germany () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Have rent motorbikes for the third time. Started wit BMW GS650F in Alicante. By good experiences I rent one year later a BMW GS800 from Barcelona. Both times I got nearly new motorbikes, good conditions, even the boxes I rent were great and new. Both times I complained about the grip of the tires mounted on. Later more in the cons. Third time I rent now a BMW GS650F for my daughter and a XT 660 for myself on Crete (Greek). The service was great, both motorbikes were delivered in time at the airport. Both bikes were explained in details. Mobile number offered for emergency case. Anyway, at all recommended company . Thinking about a new rent coming up soon
CONS: The tires of both bikes were crap. Maybe it's sound I am picky but on that XT I could burn the tire even in 2nd or 3rd gear. There was profile on the rubber but the rubber itself was much too old. Both motorbikes weren't filled with gas. First stop for both was at the next gas station. that's not what you wanna do first when you just took over a motorbike. The top boxes were free of charge , so I don't wanna complain when you get something without payment. But if I would have paid, the boxes would had been exchanged.

 , Canada () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service from start to the end!Easy booking and excellent communication .The car was very clean ,trouble free and the receiving process was only 5 min. Definitely we will use their service again! Thank you Motoroads!
CONS: No issues here


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