Customer Reviews - Page 12

Page 12 Customer feedback » Review services
 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Wonderful service as usual
CONS: none

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: We always recommend Motoroads to all our friends and family who visit Bulgaria. Most stay in Pamporovo and either use Motoroads for a transfer from Plovdiv or rent a car from Sofia and drive themselves. There have never been any problems and would recommend Motoroads to anyone. Keep up the good work!!
CONS: None

 , Afghanistan () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
Review: California Apart Hotel, Bourgas
PROS: It was a very nice solo ride, its the best way to enjoy Istanbul, I like the helpful staff at the rental office and i like the awesome bike, I will be back soon.
CONS: nothing to mention

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We have always hired cars with Motoroads to get from Sofia to our house in Veliko Turnovo. The staff have always been very friendly and met us at the airport on time. We have never had a problem with the cars and always had our security deposit back at the end without and problems.
CONS:

 , Iraq () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Each time when I come back to Bulgaria I'm using Motoroad's service. My last experience was the best ever. I've booked Opel and got a low mileage Ford Focus who had a great performance in terms of fuel consumption, road handling and of course perfectly clean interior. Service was prompt and I didn't have any issues at the pick-up and the handover. Although my flight was delayed around 30min company's representative was waiting for me. My next travel to Bulgaria is not so far in the future and I'm looking forward to use your service again.
CONS: As a Automotive industry employee for 11+years I have a friendly note: pay attention to the condition of tires.

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: В сентябре брали машину в аренду , нас самолёт задержали и очень приятно , что представители компании терпеливо ждали нашего прибытия. Большое спасибо. Передача машины и документов прошла за 5 минут, все как обычно. Хочется Вам пожелать удачи и в ближайшее время опять воспользуемся услугой по аренде автомобиля в Motoroads.
CONS: Нет

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We were met at the airport, just as advertised. We ended up with a bigger and better car then we were expecting. The service was excellent. At the end of the holiday we dropped the car off at 11am as expected and simply handed over the keys and the documents. No fuss, very simple. The price was the best we could find and the service excellent. Why use anyone else?
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great services,great people.It's a real pleasure using them every time.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I regularly travel to Bulgaria and I rent from Motoroads every time. Very competitive prices and helpful staff. Easy to contact in case you have a problem during the rental and prompt response to all queries.
CONS: Never actually had the car that I booked, but always got an adequate replacement so it is a bit of a surprise every time! Also, sometimes I have been met at terminal 1 by a rep from the company and sometimes I have to make my own way round to terminal 2 to pick up the car, which can be a bit confusing.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Car was as described in quote and reliable. Pick up service was prompt
CONS: The agreed time by email and at pick up was 12.00 pm. However at 12.10 there was no sign of someone to take the car from us. It took several phone calls from my British mobile which obviously cost me money. Eventually someone arrived at 12.45. We were lucky to make our flight and it meant as we were some of the last passengers to check in we were not sitting with our children on the flight. Felt this was extremely poor unacceptable service.
MOTOROADS REPLY:

Dear Siobhan Farrelly,

Thank you for your valuable feedback. It is much appreciated and helps us improving our services.
 We have to admit that our representative was indeed 30 minutes late for your car return and it took him 10 more minutes to find you at the check-in line at the airport. Unfortunately, on this date we were very busy and there were no any other Motoroads representatives at your airport terminal. We would like to kindly draw your attention to the following facts:
1. The representative was late because the road to the airport was closed one-way due to construction work
(although this is not an excuse for being late);
2. While you were waiting at the airport we were in constant contact with you and we offered you to leave the car documents and keys at the airport parking as you did;
3. Our representative took extra efforts to find you at the check-in desk at the airport terminal and to assure you everything is OK with your car return;
Once again we apologize for the inconvenience. We hope you will give us a chance to prove our customer dedicated service in the near future.

Team Motoroads

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: absolutely reliable concerning time of handing over, top-price, quality of the car very good- booked an OPEL Corsa and got a CITROEN C4, next time again
CONS: no cons at all

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Staff at pickup were excellent, friendly with a good sense of humour. Drove the car a short distance to sort out the paperwork and finance. The car itself was a BMW X3, not what we were expecting but good enough. We traveled from Sofia to Vratsa and then up to Vidin back to Vratsa and then Sofia, so quite a few miles. The BMW performed well with only one small problem(see below). We enjoyed our stay in Bulgaria and will return in 2016, and we will hire from Motoroads again
CONS: The BMW, boot had the habit of coming open(not fully open) just enough to make the internal lights come on, we would have to stop, open the boot and then shut it again, not a big problem just a nuisance(this is the reason four the four star rating), Apart from this we were very happy with the car and the service from your staff was excellent

 , Россия () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Арендовали в феврале 2015 Chevrolet Epica (автомат) в аэропорту Пловдива. Никаких проблем с приемкой/сдачей авто не было, все очень четко и без задержек. Автомобиль в отличном состоянии, хоть и не новый, был укомплектован всем необходимым, включая цепи на колеса. Отдельное спасибо менеджеру Ивану за внимательное отношение к клиентам: вечером накануне отъезда позвонил и предупредил о необходимости выехать с запасом по времени из-за прошедшего снегопада. Цены очень демократичные (а на авто с АКП вне конкуренции). Спасибо работникам компании за быструю работу и человеческое отношение. Надеюсь в будущем воспользоваться услугами Motoroads снова.
CONS: -

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Thank you. For our trip in Bulgaria we booked a car at motoroads. The service was very good, the car was cheap and reliable - we had a great time. Roland
CONS:

 , Украина () Service:   BICYCLE RENTAL 
  Family with children Customer review rating
PROS: Наконец-то нашли прокат велосипедов для туристов в Барселоне - MOTOROADS.Очень удобно, быстро, не дорого и главное можно свободно передвигаться по Барселоне и изучить весь город, а также самые укромные уголки этого прекрасного города. Браво MOTOROADS. Успехов Вам и процветания.Спасибо что даете туристам возможность свободно и быстро передвигаться по красивым местам.
CONS:

 , France () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Simple, fast, reliable and cheap. The car was in good condition even if it had more than 50000 kms.
CONS:

 , Israel () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I took the car from Ruse for one month. I was very pleased with the car, no problems at all. The guy who came to give and pick up the car, came exactly on time, and was nice and helped me to get around. Gas was full. The price was good. I surely recommend this company.
CONS:

 , Spain () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Reliable and efficient service
CONS: none

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service - excellent value fo money - polite and helpful staff. Thank you.
CONS: Slight problem with electrics but managed ok.

 , Israel () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: very good service all went smooth....thanks
CONS:

 , Sweden () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Very friendly and helpful driver, driving carefully and finding his way and knowing of good places to see and eat. Ok bus. Kept all times very good.
CONS: The bus was little squezzy in the back. Probably due to the roads and all the pot holes.

 , България () Service:   ATV & QUAD 
  Solo traveller Customer review rating
PROS: Изключително удобство - бързо предоставян и приемлива цена при гарантирана техническа изправност. Какво повече?!
CONS:

 , Israel () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Hello everyone I rented a car through this company Everything works very good I get a clean vehicle with no mechanical problems The pick up was quick with no problems Return car was very fast and without problems No doubt I will come back to this car rental company Thank you Ofer
CONS:

 , Australia () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Pick-up was exactly as described from Sofia Airport and was efficiently transported to Bansko by a courteous driver. Would recommend your service to others.
CONS:

 , Latvia () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Accord Hotel, Sofia
PROS: Великолепно. Все во время, цены вполне приемлемые. Отношение как к родственника. Спасибо.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: The company are very reliable, delivering and collecting the car as organised - including 4am return! Car was reliable - if a little old - but that gave it character! All money transactions were as originally agreed which is not always the case with some of the larger companies.
CONS: One small item - oil level had not been checked and within 50km the oil light was flashing. Put right with a litre of oil!

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We booked a VW Touran, because we had to travel to a family event in Greece and we were 6 people so we needed a minivan. The car was perfect, Bojidar - the guy who run the operational matters was was very friendly and cooperative. I've tried a couple of other BG rent a car companies before, but never had the same pleasant and accurate service. Totally recommended!
CONS:

 , Netherlands () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Great service, wel maintained motorbikes, good value for money
CONS:

 , Israel () Service:   TRANSPORTATION 
   Customer review rating
PROS: Excellent service . Driver was waiting us on time . Transfer was comfortable and safe.
CONS: Nothing

 , France () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Excellent service / door delivery / super friendly / the best car rental around / really affordable
CONS: You never know what you will get: car model is never the same you booked, asked for a manual car, got an automatic. Apart of this little surprise everytime, nothing to say :)

 , Russian Federation () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Все очень хорошо. Подали автомобиль в срок к месту отдыха, возврат в аэропорту Бургас. Хорошие цены, приветливый персонал. Замечаний нет. Буду рекомендовать друзьям. Спасибо за сервис.
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Many thanks for finding me a great 250cc Vespa scooter in Florence to do my tour of Tuscany. It was the perfect choice for the trip and everything went very smoothly. Ciao!
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Great services, friendly and professional. Always on time and reliable. Will be using Motoroads again .
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: I have always found this company excellent from making the booking on line to being picked up at Burgas Airport to our designated drop off point at St Vlas. The driver was at the airport with a board that clearly said my name when I approached to let him know that it was me he was waiting for he greeted us with a smile and said hello, he grabbed our luggage and told us to follow him to his taxi. The journey from the airport to St Vlas was excellent. I will definitely be using this service every time we go to Bulgaria. Excellent value for money clean cars and friendly drivers
CONS: None excellent service and clean cars and very pleasant drivers plus what is agreed for the service is what you pay

 , Estonia () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Отличное обслуживание! Машина была чистая и исправная. Встречали прямо в аэропорту, как и было обещано. Самая лучшая цена из того что нашел.
CONS: Нету.

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: As usual the service was great, the staff friendly and very helpful. I always use Motoroads when in Bulgaria. Thank you.
CONS: None

 , Canada () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The car was nice and pickup at a Sofi address was prompt and courteous. There were noproblems at all.
CONS: There was a miscommunication on the drop-off (airport and not the Sofia address) which required some real-time emails. However your agent was quick to respond at the airport snd dropoff went without problem.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Bogdan our car delivery person was helpful and made everything happen in a straightforward easy way even though we were picking up and dropping off in Greece. His English was good and the car was fine. Very good value.
CONS: Was late dropping off and collecting but was reachable by phone so not too worrying.

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Bike was hired for our holiday in Sardinia. Very efficient service. We paid for our bike to be delivered to the hotel which worked very well. We were contacted the day before by phone to confirm details of the delivery and also helmet sizes etc.
CONS: The lock included was a disc lock. Would have been useful to have the option to have a chain lock, so we could lock up the helmets which unfortunately did not fit in the top box, which meant we had to carry them around with us.

 , Finland () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: The driver was in time and so friendly :) Keep the nice sservice service up and sure we'll meet again :)
CONS:

 , Germany () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Victoria Palace Hotel, Sunny Beach
PROS: As i learned Bulgaria is not the best country for your holydays. there are a lot of cons like the meals at our hotel or the cleanness. But our Transfer from Varna aiport to sunny beach was the best during our stay. I would recommend this service to everyone, its cheap and easy reliable.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Exact and excellent price/quality ratio.
CONS: n.a.

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: used Motoroads for three trips during a recent trip to Halkidiki. An excellent service on all trips including the trip from airport to first hotel. So good to see your name on a board when you arrive tired after a flight. Will definitely use again if we come back to Greece. Oh and the price was very competitive too
CONS: None.

 , Greece () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I was transferred from Sofia airport to Thessaloniki Greece.The driver, Miroslav, was a fine young man, very polite, careful in driving and professional in his behavior. Although my flight landed early, Miro was waiting for me promptly, helped with my -extra heavy- luggage and even bought me coffee! The car was OK, an Opel Astra in a good shape and clean. The web site services was also great and the people behind the desk responded to any inquiry immediately. Excellent service overall, I will definitely use Motoroads again. Thank you Motoroads team!
CONS: Absolutely none!

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: This is a second time we rent with this company and we were very pleased with the service. The car was great and there were no issues with pick up/drop off. Everything went as planned and the staff was very accommodating.
CONS: None

 , Portugal () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: The car was ok, no problems with that, great option.
CONS: Nothing.

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Loved the service. This small rental company has super friendly staff. Needless to mention, the vehicle performed very well even on not always so good Bulgarian roads. They also have some of the best rental rates, since they include insurance and additional drivers into the rate.
CONS: None

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: I choose this transportation based on customer review but still wasn't sure if everything will works. I set up the time of arrival approximately as you never know how long it takes when you landed. We went out and the driver was waiting for us already, despite he wasn't yet due. He took us to hotel very quick and without any issues. Very professional. We paid the outstanding bill and enjoy our holidays ! The same on return date, driver was waiting for us much earlier than we book it and without any issues quickly drive us to the airport entrance. I truly recommend them! Helpful and reliable company ! Thank You!
CONS:

 , United States () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Tarseiki da rentvam kola popadnah na vashiat website .Pri vas namerih kolata koiato me ydovletvoriava sas vsichkata neobhodima informacia otnosno rentavaneto.
CONS:

 , France () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: It is the second year we rent a car and the staff is efficient and helpfull. Perfect service !
CONS: No cons


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