Customer Reviews - Page 28

Page 28 Customer feedback » Review services
 , United Kingdom () Service:  Transportation
  Family with children Customer review rating

PROS: Great service. The driver was on time, both ways, and was very polite and helpful. His driving was sympathetic to us as passengers on some twisty, poor quality roads.
CONS:

 , Russia () Service:  Car rentals
   Customer review rating
PROS: Booked for the first time the car for 12 days. Serving on time, the car provided a class higher for the same price, responded immediately to calls during the rental period, very helpful and friendly. During the delivery, there are also no problems, we are very satisfied, we will definitely use it next time!
CONS: Nothing to complain about, everything is very good.

 , United Kingdom () Service:  Transportation
  Group of friends Customer review rating

PROS: Absolute excellent service through out! used to transport to and from Sofia airport to borovets in Bulgaria, good quality of cars used, staff very friendly and happily load/unload our luggage for us and very polite and always on time . . . tip them well! will book through them again next year :)
CONS:

 , Cyprus () Service:  Transportation
  Solo traveller Customer review rating
PROS: I travelled from Sofia to Borvets and I can only say the service was fantastic driver waiting for me when I walked through customs and was on time for my return trip back to Sofia at 3am in the morning would recommend MOTOROADS and would use them again
CONS:

 , United Kingdom () Service:  Ski & Snowboard
  Family with children Customer review rating

PROS: We use Motor Roads every year to book our ski packages, we have found they extremly helpful and often they have tailored the packages to suit due to travel arrangement changes withou hesitation. They are super quick and efficient, we have recommended to a friend who was also impressed and used them again 2nd year running. They do what they say and when they say it.
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: I have used MOTOROADS for car rentals for my last 3 visits to Bulgaria and I will continue to use them for future visits. The vehicles are of a high standard with competitive prices. Each time I have been met by a different member of staff and found them all punctual and friendly. I have no hesitation in recommending this company to anybody requiring car rental in Bulgaria. Keep up the good work guys!
CONS: After using motoroads on 3 occasions now, I have yet to find any cons.

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: Great service well looked after cars fantastic customer relations thank you.
CONS: None

 , United Kingdom () Service:  Snowmobiling
  Family with children Customer review rating
PROS: Ii would just like to say that this is the 3rd year running I have booked my transport, accommodation and ski snowmobile with MOTOROADS and yet again all the staff I have dealt with at MOTOROADS have been fantastic. Excellent customer service. All staff have helped me when I have needed help. Thank you to all at MOTOROADS.
CONS:

 , Poland () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: I have rented BMW GS for 6 days in May 2013. Booking process was easy and price reasonable. Motorbike was in good condition and well maintained. Pleasure to deal with MOTOROADS.
CONS: None

 , Ireland () Service:  Transportation
  Group of friends Customer review rating
PROS: Hi we are a group of friends who traveled from burgus airport to sinemorets last summer. We were met at the airport by our driver and had a very pleasent trip to our hotel. On our return journey there was no need to confirm our trip back to the airport the driver was there on time both drivers were very pleasent we would and have recomended MOTOROADS to our friends. We are booking again for summer 2014. really we can not say enough about this service and price. Well done MOTOROADS wish therewas such a service in my home country
CONS: There are no cons

 , Netherland () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Very happy with the car rental service, excellent communication, very accommodating and flexible. I rented a car for 15 days over the Christmass-NY period, and while upon my arrival the selected brand was not available, the MOTOROADS representative was actually waiting for me with a free upgrade car, way above the class that I had originally booked, at no extra charge - very happy. Throughout my rental period, small road accident occurred, also very happy with the dialogue, flexible also on the drop-off date and location as I requested extension within less than 24 hr notice, also readily accepted. Will definitely consider doing business with them again. So far ethic and professionalism is top notch.
CONS: None
MOTOROADS REPLY:

Dear Alexander,
There were two separate insurance events throughout your rental period:
1. Damage to the side of the car 100% covered by the insurance. You paid nothing - not a single cent.
2. Missing car emblem. Unfortunately, the emblem of the car is something not covered by any insurance company in Bulgaria and this is described in our terms of service. We kindly asked you to pay only 15 EUR (30 Leva) to replace the missing emblem. The price we asked is exactly the price of the item in the auto shop - not a single cent extra.
Team Motoroads


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