Page 6 » Customer reviews for service

Richard Morten, UK (May 08, 2017)	Service:   TRANSPORTATION
Group of friends
PROS: Hi Dimi, I just wanted to thank you for the service yesterday. The driver was very helpful, and everything came together perfectly. I am planning to run a larger trip later in the year, for 6 days around Bulgaria. I will be in touch with you closer to the time, to get a quote! Thanks again, Richard. CONS:

Michael Boland, United Kingdom (May 02, 2017)	Service:   CAR RENTALS
Mature couple
PROS: I've used Moto Roads a number of times, I've always found them punctual and efficient, they've always been at the airport even when our plane was late in arriving, The telephone/email support has been great particular praise to Ema :) fabulous member of the team, the hand over is smooth and quick allowing you to get away and enjoy the unique driving experience in Bulgaria and the car return is equally as quick. In summary great customer service and great price, thank you :) CONS: My only slight irritation. With being a repeat user of Moto Roads having to send my driving licence and passport by email every-time I book a car, I'd like to see an improvement in this area, i.e. details are already on file so no need to send again.

Zlatka&Mariyan, United Kingdom (April 29, 2017)	Service:   CAR RENTALS
Family with children
PROS: We were really happy with the service provided. Had our car on time ,the chap was really helpful .We sort out the paper work less then 10 min and we were ready to go.So happy that i had the same car that i choose from the webside.Good reliable car.I would defenately recommend them and will use them for the future. CONS:

Isabel Preiser, Germany (April 26, 2017)	Service:   MOTORCYCLE RENTAL
Solo traveller
PROS: Guter Preis Guter Service was will man mehr jederzeit gerne wieder CONS: keine

Suzy Zino, Lebanon (April 24, 2017)	Service:   TRANSPORTATION
Family with children
PROS: Very accurate, right at time, very professional, the vehicles are excellent and very safe with boosters for my two kids. Knowledgeable of every location we asked about. Price wise very affordable CONS:

Roland Reppin, Germany (April 23, 2017)	Service:   CAR RENTALS
Mature couple
PROS: well done, see you again. CONS:

Emma Earp, United Kingdom (April 21, 2017)	Service:   CAR RENTALS
Solo traveller
PROS: Excellent service. Car delivered to hotel and then I returned to the airport - changed my plans and they were more than happy to accommodate. Good, clean, reliable car and value for money. All staff spoke good English so language not a barrier. Will definitely use again. CONS: None

Peter, Greece (April 17, 2017)	Service:   MOTORCYCLE RENTAL
Solo traveller
PROS: Good service and helpful staff. Everything was ready when I arrived. On the last day of my trip, the chain broke on the motorcycle. I was able to call a number and get roadside assistance. Everyone was very helpful and responsive. CONS: I chose one of the cheaper motorcycles listed, and it had seen better days. The chain breaking was nobody's fault, but next time I would choose a newer model.

ATHANASIOS NIKOLAKOPOULOS, Greece (April 16, 2017)	Service:   TRANSPORTATION
Solo traveller
PROS: An excellent Choice to travel by car from Thessaloniki to Sofia Fast efficient professional ,a door to door service ON time and a good driver Miroslav A cost effective way to travel in Bulgaria I recommend it and I will use it again CONS:

Sue, United Kingdom (April 15, 2017)	Service:   CAR RENTALS
Mature couple
PROS: Excellent service, excellent car and such helpful staff. Will be returning to Bulgaria soon and will definately use you again. CONS: Can't really think of anything.

Susan, United Kingdom (April 12, 2017)	Service:   CAR RENTALS
Mature couple
PROS: This is first time I have used the company for car rental and was impressed with the service. Only had a car for two days but did not seem to be a problem and the staff were prompt with delivery, polite and so helpful. The car was great. We will certainly use them again. CONS: Can't think of anything.

Galina Iordanova-Georgidis, Switzerland (April 11, 2017)	Service:   CAR RENTALS
PROS: Just perfect !!! Everything was so nicely organize smut and amazingly friendly people !!! Thank you very much !!! Best service !!!! CONS:

Kate, Germany (April 08, 2017)	Service:   TRANSPORTATION
Mature couple
PROS: Hotel Flora Residence Daisy Borovets Service at Sofia Airport in both directions, good clean car, very good value for money, and very happy to both recommend and use again in the future! CONS: nothing

Jörg Reinhardt, Deutschland (April 02, 2017)	Service:   CAR RENTALS
Mature couple
PROS: Wir mieteten vom 29.8. bis 17.09.2016 ein Auto von Motoroads und waren über 1800 km damit unterwegs. Die Übergabe und Rückgabe waren unkompliziert. Wir haben das Auto am Hotel in Sofia entgegen genommen und am Flughafen wieder abgegeben. Das Preis- Leistungsverhältnis war sehr gut. Die Mitarbeiter waren hilfsbereit und sehr freundlich. Die Versicherungsbedingungen und die Kaution waren fair. Wir können Motoroads nur empfehlen und werden auch zukünftig unsere Autos bei ihnen buchen. Mit freundlichen Grüßen Jörg Reinhardt. CONS:

Steve Kelly, United Kingdom (March 30, 2017)	Service:   CAR RENTALS
Solo traveller
PROS: As always someone to meet us at the airport, on time and with the normal friendly manner. This is the fourth time to hire form Motoroads and I have never once been dissapointed with their service or the cars, the almost new car performed great on my trip to Vratsa and I had NO problems at all. Upon return to terminal two the friendly young lady was waiting for the drop off. Excellent service with a smile. Will hire again this May CONS: None

Clifford Townsend, United Kingdom (March 25, 2017)	Service:   CAR RENTALS
Mature couple
PROS: great car we hired will hire again Have house in Bulgaria CONS: None

YASEN KENAROV, Netherlands (March 24, 2017)	Service:   TRANSPORTATION
Solo traveller
PROS: Every thing was smoothly organized. The driver of the taxi collected my boss from Varna airport and drooped him off in Burgas. In a couple of days the taxi returned him at the airport of Varna. Great service. Great service CONS: It might be a good idea in the future to pay via debit or credit card in the taxi.

Lubo Panchev, United Kingdom (March 23, 2017)	Service:   CAR RENTALS
Family with children
PROS: I have used Motoroads for more than 5 years now and I have come to rely on their good prices, flexibility with car selection and more than anything else the fact that when you deal with them it all happens with real people through email and phone. This makes all the difference as you get a service specific to your needs and not something prepackaged through a website booking process. Perhaps it's just me but to me this makes all the difference. Keep up the good work! CONS: Not much I can think of. One would be the minimum booking period for certain vehicles. Newer models tend to need you to book for 3+ days and most require a 2+ days booking. While I understand the admin overhead it would be nice if they had a single day booking pricing for all their cars.

harwood, United Kingdom (March 22, 2017)	Service:   TRANSPORTATION
Mature couple
Review: Balkan Hotel, Pleven PROS: the service was there when we arrived at airport.Clean car and driver smart.Return trip the same.Really good service. CONS:

Mark McKenzie, United Kingdom (March 21, 2017)	Service:   CAR RENTALS
Group of friends
Review: Pirin Hotel, Bansko PROS: Brilliant service again. All the way from booking to return. Clean, reliable vehicles, great rates. Trustworthy and honest rental agent who we will continue to use. 100% approval from us. Thanks. CONS:

Stephanie, United Kingdom (March 17, 2017)	Service:   TRANSPORTATION
Family with children
Review: Orlovetz Hotel, Pamporovo PROS: Excellent service! Driver was waiting for us as we left airport. Very helpful and friendly and happy to stop when our little boy needed a comfort break. Similarly return journey, just as efficient and friendly. Highly recommend. CONS: Absolutely none.

peter foster, United Kingdom (March 16, 2017)	Service:   TRANSPORTATION
Mature couple
PROS: 1st class - professional - reliable - Good value - highly recommended CONS:

Paola, Italy (March 12, 2017)	Service:   TRANSPORTATION
Group of friends
PROS: We used the company for the airport transfer to our hotel in Sofia. Everything was perfect: the van, the time, the driver. Thank you CONS:

John S, United Kingdom (March 08, 2017)	Service:   CAR RENTALS
Mature couple
PROS: As usual no problems with pick up and drop off , the Hyundai Santa Fe was ideal for our needs at a good price, second time we have had this vehicle. CONS: Drivers side electric window broken which made entering and exiting car parks more difficult

Georgi Ivanov, United Kingdom (March 06, 2017)	Service:   CAR RENTALS
Family with children
PROS: Great service. I have been with Motoroads for the last 5 years. I have two trips to BG. One in February and in Summer. So far no issues with the car or with the administration. CONS: No issues whatsoever.