Customer Reviews - Page 27

Page 27 Customer feedback » Review services
 , United Kingdom () Service:  Transportation
  Family with children Customer review rating

PROS: Excellent service. Driver waited with clear sign, took the suitcases, and the car was nearby parked. Two child seats were there as requested. Comfortable Mercedes transporter, complimentary water bottles. Good driver, professional.
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: First class service. Friendly helpful staff. Waiting for us upon arrival at Bourgas Airport when we landed and again when we returned the car. Nothing was too much trouble. We will definitely use them again and will recommend them to all our family and friends. Thank you so much for making our holiday stress free!
CONS: None !

 , Russian Federation () Service:  Car rentals
  Family with children Customer review rating

PROS: They took the car from July 10 to July 18 for a trip to Greece. The car was clean, they drove in time, the design and contacts with the representative: everything was clear, fast, concrete. I was pleased with the representative of the company. we will take the car only here
CONS: Not found

 , Bulgaria () Service:  Car rentals
  Family with children Customer review rating
PROS: MOTOROADS` rates were very competitive and they had cars available during a peak time when other agencies did not. They delivered the car right to my doorstep at the agreed upon time and retrieved it without any hassles. I`d definitely use them again.
CONS: None

 , United Kingdom () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Good communication before travel. Meeting at airport and handover very efficient and professional The bike was in very good condition, the confidence that helps a lot as you set out alone into an new country. The return arrangement very as very easy and clear, with flexibility - in my case dropped to a good restaurant near the airport. I am happy to recommend MOTOROADS to anyone, and already have to members of my bike club in Scotland.
CONS: Nothing

 , Belgium () Service:  Transportation
  Mature couple Customer review rating
PROS: We used your service for car transportation between Sofia Airport and Pirin Ski and Spa Hotel in Bansko, and return. The road was great and the driver was pleasant and on time, for both trips.
CONS: none

 , United Kingdom () Service:  Car rentals
  Group of friends Customer review rating

PROS: The service came exactly when and where we asked for it. The service was provided very professionally and our car came in good condition with a full tank of fuel. Ideal since all we needed was to make sure it was full on return. When all of us had lost phone signal, the man was very prompt to meet us at the airport on departure and gave us our deposit back in full (and in English which is a bonus when you`re leaving the country. ) On the whole a very good service.
CONS: Nothing

 , Hungary () Service:  Transportation
  Solo traveller Customer review rating
PROS: I travelled with my mom to Nessebar and we needed a transfer between the airport and the hotel. The driver was at the airport in time, my name was written out correctly and it was easy to notice. The route took even shorter than we expected. When we returned the driver arrived even a little earlier - so everything went perfect. Correct service, correct price - I am very pleased with MOTOROADS! I am very happy to find them on the net! Thank you guys!
CONS: Nothing negative at all.

 , United Kingdom () Service:  Car rentals
  Group of friends Customer review rating

PROS: None.
CONS: Nothing
MOTOROADS REPLY:
Dear Mike Fieldhouse,
Thank you for your feedback. We have to admit the originally booked Nissan Pathfinder was not available at the time of your arrival at Sofia airport. It was returned a day later by the previous customer without any notice to us in advance. We even reported the vehicle stolen in the police not knowing it was a misunderstanding in the customer's travel dates mentioned on the rental contract. Sometimes we have no control over situations like yours and especially in high season when we do not have many vehicles on the parking lot. However, we offered you two good alternatives on the spot: 8+1 Mercedes Vito and 6+1 Chevrolet Captiva and you stated at the rental desk that you are happy with the Chevy Captiva 6+1 seats. In regards to the meet and greet service, it was specifically mentioned on your reservation voucher that you have to approach our rental desk in the arrival hall by yourself due to the very busy arrival time of your flight. We hope will have a chance to show you our customer satisfaction dedication in the near future.

Team Motoroads

 , United Kingdom () Service:  Transportation
  Mature couple Customer review rating
PROS: First time user of this service and my partner also used taxi one week later then we travelled back together following week. We both found the service to be first class with all 3 taxis waiting as per our instructions for respective journeys which ensuring a stress and hassle free trip back n forth from airport. Drivers were friendly and efficient. Easy to book online and excellent value for money. Will use again for next holiday - thanks Ricky n Jacquie
CONS: None


  SEND YOUR FEEDBACK on our travel services and we'll consider you for a discount coupon.
Your feedback will provide useful information to our website visitors and help us improve our services.