Page 3 » Customer reviews for service

Me and my brother in law rented two motorbikes (BMW) in Munich for a week long alptour. When you get older (I am 69), you want a little more comfort in life. So we took the airplane from Stockholm to Munich in the morning and three hours later we got our bikes at Motoroads! The office was ease to access from the airport - train direct to Ost Bahnhof and then only ten minutes walk to shop. The bikes and all the paperwork was prepared by the staff. The staff were excellent and the bikes in perfect condition - good value for money! After renting motorbikes at Motoroads, I say: Live easy - Fly, rent and drive! Sven from Sweden Sven Hedlund2018-14-09
Page 3 Customer feedback » Review services
 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good service and very good car for good price. I m happy
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I travel regularly to Bulgaria and I always use Motoroads car hire. They are always reliable and there are no hidden extras when you arrive. I've never had any problems from this firm.
CONS:

 , Bulgaria () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: Wonderful service! Very good bikes. Highly recommend them.
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Very happy with service .Nice and reliable car. Very professional and polite staff. Definitely recommend the company and will use them again.
CONS: None

 , Bulgaria () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Excellent service. Always on time. Clean cars. Professional driving. I am using the service for the last 4 years and always pleased and satisfied.
CONS:

 , Полша () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Wysoki poziom obsługi. Samochód lepszy niż był zamówiony. Gorąco polecam.
CONS: -

 , Greece () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: 5 years regular car renter, simply the most efficient, cheap, good cars (staying up in the mountains 1200m). Just recommend
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We have used your company many times for van rental .we have only used your service of trans fares in April once .in all our dealings with yourselves we have never had a complaint or anything .we have always found you reliable friendly and competitive with prices .we will continue to use you on visiting bansko in winter and summer I’d like to thank you for your exceptional service hope to be visiting again soon
CONS: None

 , Bulgaria () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: Very pleased with my experience in Barcelona from start to finish. The pick-up process was very smooth. They had all of the paperwork ready, reviewed the controls of the motorcycle, and took a note of any damage. They loaded me up with top-case and two side panniers so there was no worry with the luggage. The staff took the time to make sure everybody from our group were comfortable with the bikes. One of the Bikes (BMW GS 1200) engine failed on the motorway. We received prompt support and in less than 2 hours, the assistance was on the site and took the motorbike. Just on the next day we received replacement motorbike. The fast turnaround was highly appreciated. I'd like to thank all the staff in Barcelona for their support and a big thanks to Anton Alabau! Good work! Keep it up and ride safe!
CONS: The Ducati Multistrada 950 had some vibration at high speed and especially when using the breaks more intensively.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Thank you
CONS: Перфектни препоръчвам на всеки който има нужда от кола под наем. Изключително коректни и точни 👌

 , САЩ () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Mnigo sam dovolna ot slyjitelite v MOTOROADS..Otpravich zapitvane kam tiah i mi otgovoriha izcherpatelno.I nai vajnoto e che dostaviat koli do vsiako katche na Bulgaria.Blagodaria.
CONS:

 , Германия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Абсолютни професионалисти! Много учтиви и отзивчиви! Благодаря Ви!
CONS:

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great job again! See you again in July. Sehr guter Service, danke! Immer wieder gern. Sehr zu empfehlen!
CONS: non

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Добрый день! уже несколько лет мы прилетаем в Софию и пользуемся услугой Ваше компании. Все нам очень нравится и качество авто прекрасное. Очень вежливые сотрудники и главное не было никаких подводных камней. В этом году планируем снова воспользоваться услугами Вашей компании уже 6 раз!!
CONS: Отрицательных нет комментариев,просто как постоянным клиентам хотели бы получить скидку)))

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Been with this company many times over the past twelve years, they just seem to get better and better, cars are good, clean and reliable and the staff are always there promptly at both ends of the trip
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent time keeping with car arriving and being picked in the dot. Car and price perfect for my needs. Delivery person courteous the quality of the car very good.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I've been using the services of Motoroads quite a few times now. Every occasion differs though, as during summer holidays the cars I've been offered are far from being in their prime. This time I came in March and had a much better vehicle than I expected so I am pleased with this. The good things about Motoroads are that communication is always excellent, their service is reliable and prices are very reasonable. The people I had business with were always polite, kind and come exactly on time for pick-ups - something very important on your way back. I would recommed the Motoroads service to people who are about to ren a car in Sofia, Bulgaria. Thank you. Благодаря Ви.
CONS: Sometimes, especially during busy periods like the summer holidays, the cars I got were not in the best condition. Once or twice I had serious concerns that they might fall apart at some point while on the road. This didn't happen though. Improving this will help to brighten up the overall image of Motoroads.

 , Spain () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Lo utilizo este servicio dos veces al año, y en mi opinión son EXCELENTES, no se puede ser mejor, económicos, puntuales, flexibles, buena comunicación directa e información clara Estoy encantado con su servicio de transfer, porque nunca he visto nada más competente que esta compañía
CONS:

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Motoroads never fail to provide the best service possible. I take yearly trips to Bulgaria, and have always rented my cars from them. The service is top notch, the staff very professional, and they go out of their way consistently to make sure that I am taken care of as a customer. I would highly recommend their service to anyone looking to rent a car while on their trip.
CONS: N/A

 , United Arab Emirates () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Excellent service. Always on time, friendly and trying to help. Clean car and professional behaviour. I will not hesitate to refer the service to my friends and family. Always satisfied, always!!!
CONS: No such! Always perfect service!!!

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: This was my second car rental with Motoroads, I am very happy with the service and will most likely book again.
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: The bikes were at the meeting point in Alicante and in good time for our arrival, lined up ready to go. The chap who met us was very good and spoke good English and was very helpful. The machine I had was an upgrade due the model I had ordered was no longer available, it was in good order, clean and recently serviced. The communications with Moto-roads was clear and timely if fact excellent is the word I`d use to describe the service I received. I will be using your services again on my next trip to Spain in May.
CONS: The pick up point was a bit far from the airport and difficult to find, a pick up service would be helpful. Some of my group had some difficulties with no bikes for them due to a mix up with cancellations, but the chap who arrived with the bikes was very helpful and tried to sort it out for us.

 , Cyprus () Service:   CAR RENTALS 
   Customer review rating
PROS: Highly recommended.I used this company a few time's, and they have excellent customer service, polite and friendly staff,perfect car condition. Thank you very much.You are my favorite rent a car company.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Pros: We visited Bulgaria in August 2017. We rented a brand new Renault Clio. The car and service was brilliant. It was delivered to our hotel as requested at 1600hrs on our day of arrival. It was collected a week later at the agreed time. The car was pristine, it also had the advantage of not being covered in stickers, identifying it as a hire car. The hire rate was great, with no hidden extras, the pricing structure was clear on the website.
CONS: For us there were no cons.

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great service!
CONS: Great service!

 , Israel () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Always good service. Will book again
CONS: no

 , Германия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Pünktlich und sehr gutes Service, alles war so wie wir erwarten hatten! Danke sehr!
CONS:

 , Deutschland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Sehr guter Service,danke! Immer wieder gern. Sehr zu empfehlen!!:-)
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Многократно съм наемал коли от тях и винаги са перфекни. Много уважение към клиента и обслужване на най-високо ниво. Оставам им верен!
CONS:

 , Jordan () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: I would like to thank you for your understanding of our problem with flight cancelation, your team was very friendly and responded in a fast and professional manner to our problem and rescheduled our transportation as soon as we asked. This my fifth time using your service and I am sure I will use it every time I am in Bulgaria. Thank you very much.
CONS:

 , UK () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Здравейте! Вие организирахте два трансфера от София до Боровец /на 20 .01 .2018 / и от Боровец до София /27.01.2018/ Бих искала от името на цялата компания /бяхме шест човека /най-сърдечно да ви благодаря за организацията. Двамата шофьори, които ни превозваха бяха изключително учтиви. Обслужването беше безупречно! Искам да ви благодаря и за разбирането, което проявихте при плащането, тъй като имах проблеми при плащането на депозит онлайн . Поздрави Галина Петкова
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Professional service Friendly staff Knowledgeable staff Emails responded to immediately Pick up and drop off at my hotel was perfect Highly recommend them.
CONS:

 , Обединеното кралство () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Za pirvi pit naeh avtomobil,sis semeystvoto mi bqhme mnogo stastlivi.Avtomobila beshe cudesen i nqmase nikakiv problem.
CONS: Komentara mi e zashto kato pise ce avtomobila e 2016,a beshe 2011 model.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: They are just perfect!
CONS:

 , Cyprus () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Professionals at every aspect! Last September I rent for a second time car from Motoroads, and once again I was very satisfied from the overall service. Professional attitude, quick car delivery at the arrival and no delays at the return; clean, full tank, brand new car as I have ordered. The guy called Kiril at the pick up had very friendly behavior and instructed me for some new features of the car that I was not aware. Professionals at every aspect! I would recommend them to anyone visiting Bulgaria.
CONS: none

 , Cyprus () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: STRONGLY RECOMMENDED THIS RENTAL COMPANY I RENT A CAR FOR A MONTH. PRICES ARE VERY GOOD. THE SERVICE WAS FAST AS WELL AS THE CAR WAS IN EXCELLENT CONDITION. I HAD TO DEPOSIT A SMALL LOGIC AMOUNT IN COMPARE TO OTHER COMPANIES WANTED 3 OR 4 TIMES MORE. MY CASH DEPOSIT WAS RETURNED TO ME AS SOON AS I RETURNED THE CAR AS I SHOULD. FRIENDLY STUFF WHO ANSWERS YOUR QUESTIONS AS FAST AS POSSIBLE. IF I VISIT BULGARIA ONE MORE TIME I WILL DEFINITELY RENT A CAR FROM THE AGAIN.
CONS:

 , Belgium () Service:   BICYCLE RENTAL 
   Customer review rating
PROS: Excellent service, very good bike. Warmly recommended!
CONS:

 , Canada () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very good service nice cars and the custimer service team is imaculate and very helpfull .thank you again i will be returning again
CONS:

 , Обединеното кралство () Service:   CAR RENTALS 
   Customer review rating
PROS: Здравейте, Със жена ми наехме кола на летище София. Искаме да изразим дълбока благодарност и удовлетворение от използваните услуги на компанията. Господина ни очакваше на летището,въпреки закъснението на полета което беше близо час. Колата беше меко казано отлична ,свърши ни отлична работа. Не мога да опиша удоволствието и радостта от това че ви има! Бих искал да препоръчам на всички вашите услуги.За нас най-добрата rent-a-car компания. Благодарим ви от сърце. Владимир Чангалов
CONS:

 , Malta () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: very very good thx
CONS:

 , Германия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Благодаря на Motoroads за отличното обслужване.За пръв път използвахме услугите ви и останахме изключително доволни.Качество на добра цена,До нови срещи! :)
CONS:

 , Bulgaria () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We were a very large family with a lot of children, the service was incredible from and to the airport, the drivers were super polite and nice and always on time. We shall use motoroads again.
CONS: No Cons!!!

 , Israel () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: The driver waited for us on time at the airport, and was nice. It was comfortable.
CONS:

 , Portugal () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We rented a car for 2 days in Veliko Tarnovo, Bulgaria. The car was brought to the hotel at the agreed time. The guy who brought it was very friendly and professional. The car was not the one I was expecting but of a higher class. He explained to me that the car I booked had had a crash. The car was in a very good condition and never let us down. I highly recommend Motoroads! I will certainly use their services again.
CONS:

 , Slovakia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: During the last couple of years we have used MOTO-ROADS services - car rentals, as well as transportation in Bulgaria. Their services were always on very high professional level. The mails and questions were promptly answered to our full satisfaction. I would highly recommend MOTOROADS services to travelers in Bulgaria.
CONS:

 , Slovakia () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We use this company several times before. Everyone the servis was excelent, without any problems. This transport was for the smaler group, but with the some excelency. Marián
CONS:

 , Slovakia () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: The servis sas excelent trom beginnig to the end. Thank you. Marián
CONS:

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Бронировал Рено Клио 1,2 (2015), подтвердили быстро. Пригнали прямо к отелю Киа Сид 1,4 2016года, что тоже порадовало. Хорошая и новая машина. Сервис отличный, все во время и даже на 4 часа позже забрали. Сдавал тоже у отеля быстро без каких либо придирок. Только навигатор зря взял, он какой то сложный. В другой раз буду пользоваться навигатором в смартфоне. Вообщем все Супер!!! Спасибо!
CONS:

 , Полша () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Firma godna zaufania. Samochód sprawny, obsługa na wysokim poziomie.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Много съм доволен от обслужването Винаги са били навреме и колите са били в идеално състояние Ще продължавам да ги използвам
CONS:


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