Customer Reviews - Page 13

Page 13 Customer feedback » Review services
 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very friendly reception at the airport and transfer of the car. Although not the youngest the car was well maintained and of good quality. We didn't have any problems with the car, which enabled us a good holiday time. Good price-quality ratio overall!
CONS:

 , Germany () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We hired a car from MotoRoads for a second time. Again first-rate and friendly service. Reasonable price. Car in a good condition. On time delivery/pick up. I will not only recommend but rent car from MotoRoads when needed.
CONS:

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Отличное обслуживание. Все вовремя, вежливо и приятно. Отличный автомобиль.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Easy to rent, easy communication, decent car (it wasn't actually the brand I ordered, but it was even better). Thanks for everything!
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: First time booking mostly because of the positive feedback on Google+. Got the car a bit earlier which was discussed upfront and totally fine with us. The car had one technical issue that was visible only after 20 minutes of driving. It was not something serious so we kept on driving. Even though we informed Motoroads not before they received back the car we got a fair reimbursement and were pleased with the way they handled the case and with their service overall. For that reason we are going to use them again in the future. Peace of advice for everyone: Please inform the guys from Motoroads immediately after you experience issues of any kind with the car so they can exchange it or help you otherwise. That way you are avoiding any misunderstandings afterwards.
CONS: -

 , Bulgaria () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Our experience with this company was great. The car came at the exact time we were expecting it and the driver was a pleasant, clean, neat and polite young man. He drove us very professionally in a very clean, and well kept van. The driver's name was Peter and he stopped wherever was possible and whenever we needed to have a short break. We arrived at time to our destination. Because we liked the service, we ordered/booked the same company for our return home. We strongly hope, the company will use the same driver.
CONS: None.

 , Канада () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Здравейте! Благодарим на екипа от вашата компания за доброто и качествено обслужване, преди всичко на Христо. Ползвахме услугите ви през м.Май и Юни, т.г. И въпреки, че вместо поръчаната Тойота Ярис получихме Опел Астра, останахме доволни. Имахме дребни проблеми със страничното огледало, откъм шофьора, и климатика, но Христо отдели необходимото време за да нормализира нещата. Благодарим още веднъж! Желаем ви здраве, успехи и ... повече клиенти! Надяваме се през м.Май 2016 да имаме отново среща. Поздрави за целия екип!
CONS:

 , Canada () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Car in great shape, great service at check in. Overall seemless and very pleasant experience!
CONS: None

 , Norway () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Everything went perfect as usual.
CONS:

 , Czech Republic () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I am very pleased with motoroads. Fast, communicating, awesome prices. All this in top tourist season where others were either dirt expensive (like almost double the price) or rented out. Good job motoroads, count in one more happy customer.
CONS: none

 , Hungary () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Nice service, just in time.
CONS: no

 , Brazil () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We have used Motoroads three times to rent a car so far. The staff have always been very polite and professional. Although not particularly new, the cars we rented were decent, we had no problems whatsoever. We find the pick up and drop off at an address of our choice very convenient. Overall, the service is very good value for money ( they really don't charge anything on top of their "final price " the way many companies do) . We definitely recommend Motoroads and will definitely use their services in the future if we need to rent a car in Bulgaria.
CONS: No big deal, but it would have been nice to have been able to pay for the entire rental by Pay Pal or with a credit card.

 , Israel () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Excellent service. Prompt on everything. Car was in a great condition. I would highly recommend. We also had a transportation from Greece to Bulgaria it was excellent
CONS:

 , Ireland () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: I have over many years used various moto hire companies throughtout the world , mainly in Europ , North America and Europ and encountered a variety of reps from a lot of hire companies . I have to say that Maria has been very patient with me and came up trumps in the end against a lot of compitition . I will write again to let you know if Motoroads folloe true .Shane.
CONS: No conc as of yet. Stay tuned.

 , Ukraine () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Great, reliable service and highly recommened for everyone who needs a transfer/car rental in Bulgaria. Drivers were right on time, we've been contacted by customer support clarifying our needs. All went smoothly and beyond expectation
CONS: Even though we've contacted a driver directly (by sms) saying our time changes, we've been still contacted by customer support asking "where are you?". So, better communication between drivers and customer support would be good.
MOTOROADS REPLY:
Dear Olga, thank you for your feedback. Please be advised that as per our terms of service drivers are not allowed to make changes to customers' time schedule. The only eligible way is to do this through our office.
Team Motoroads

 , Israel () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Very good service, the motorcycle was almost new and well serviced. The team was very helpful in every aspect
CONS: none

 , Finland () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I have been using the car rental services since 2007 and every year I have been highly satisfied with the Price to Value Ratio and how smoothly all works.
CONS: n/a

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service. Prompt on everything. Car was in a great condition. I would highly recommend.
CONS: None

 , Ireland () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: BMW GS1200 from Barcelona Airport - walked out the door and the bike was waiting for me. Bike had plenty of storage, Well maintained bike, I was given a good walk around the bike on features, Anton had good bike and local knowledge and offered assistance should I need anything while visiting.
CONS: The only issue I had was emails were a little slow at times. After the initial booking and confirmation I didn't know final details like: pick up location until the day before traveled. I wasn't sure if it would be from the front door or a car park. Or if the bike would arrive full of fuel. I like to have my homework done before I arrive and although everything was perfect the last minute email was a bit of a worry.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We were met in Bulgaria by helpful, efficient staff. They were on time and there were no language problems because they always sent a fluent English speaker. The car was clean and well maintained overall. We had a problem with the car when it stopped working, after contacting Motoroads they quickly sent the team to where we were, and they dealt with it brilliantly because it turned out to be our own fault having left an internal light on and drained the battery! Oops. But they were really nice about it and offered us an alternative vehicle for the day so we wouldn't have to change our plans which was great. As it turned out we were able to continue with the same car, but the fact that they offered was great service, we really appreciated it, thank you Motoroads team! I would be happy to use Motoroads again.
CONS: I needed to contact them before travelling to sort out an error with the rental booking, but got no response to my emails. As our departure date got closer it was a bit stressful not knowing what was going on especially as it was our first time using the company. They did respond in the end and the problem was sorted, but it would be good if communication from a distance was easier and more efficient.

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Hotel Sol Luna Bay Resort, Obzor
PROS: First class service given. Met at airport by English speaking guide. Taken to resort in big mini bus with air con. Picked up for return transfer on time with same high level of service. If I ever go to Bulgaria again would 100% use again.thanks
CONS: none

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: After initial problem dealt with exceedingly well, we were very happy with the service provided. Although older than normal, the car provided was in good order and very clean. I would recommend this company as communication was very easy and value for money was the best I could find in Bulgaria.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: very professional and friendly service - we used motoroads first to rent a car - we were able to organise it at a good rate even though pick up and dropping point were different - they were there on time and sms-ed us in advance to double check . We also used them as taxi from Byala to Sofia - here again, on time and professional - We had had bad experiences in the past in Spain with supposedly low cost companies such as Gold car who pretend to give you cheap rates and then add up all kinds of things to make it as expensive as others and are very very unfriendly (+ ask you to give the car back with an empty tank! but charge you for a full tank at their rate at the beginning). Motoroads charge you exactly what they tell you they will charge you in advance and do ask you to give the car back with a full tank (and give it to you with a full tank). Our contact spoke English very well and was extremely pleasant. I would highly recommend Motoroads (had also been recommended to me by the owner of the house we rented in Byala)
CONS: None

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Excellent service. Well-maintained BMW F800 GS :)
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good value for money car hire. The staff were very helpful and friendly. Had a few issues with our first car but these were sorted very quickly and effeciently by Motoroads. I would definately use again for my holidays next year.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Перфектно обслужване , лесна комуникация , перфектни цени ,и висок професионализъм *(Excellent service, easy communication, perfect prices, and high professionalism )
CONS:

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The staff is very flexible, accommodating and friendly. They are on time and meet you at the airport or anywhere you need them. You get a suitable car for a great price.
CONS: Somewhat necessary to have a local phone to arrange the return of the car. But you could also use the hotel phone or something.

 , Estonia () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: correct accurate
CONS: No comments

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very good all round experience, easy handover and return, friendly and helpful representative. As regular travelers to our Varna Apartment we have used many different car rental companies and are pleased to advise that Motoroads have the best combination of car quality and service that we have found so far.
CONS: Child booster seat requested for 5 year old turned up as a baby chair.

 , Spain () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Contratamos el servicio de transporte desde el aeropuerto de Sofia después de un vuelo que llegaba de madrugada. Un servicio excelente! Correcto y puntual. Volveremos a contratarlo.
CONS:

 , Germany () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Good price, nice car
CONS: Delayed delivery

 , Германия () Service:   TRANSPORTATION 
  Group of friends Customer review rating
Review: Kaliakra Palace hotel, Golden Sands
PROS: Сервис высшего класса!
CONS: 0

 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The rental car looked as new, was perfectly maintained, in a perfect state. The car was delivered at our Bulgarian home adress at exactly the agreed date and hour. The owner of the car was very friendly and correct. After the rental period the car was picked up by the owner, so we didn't have to drive to a garage to bring it back. This was done again by a very friendly person. We have no remarks, the service was perfect.
CONS:

 , Germany () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Have rent motorbikes for the third time. Started wit BMW GS650F in Alicante. By good experiences I rent one year later a BMW GS800 from Barcelona. Both times I got nearly new motorbikes, good conditions, even the boxes I rent were great and new. Both times I complained about the grip of the tires mounted on. Later more in the cons. Third time I rent now a BMW GS650F for my daughter and a XT 660 for myself on Crete (Greek). The service was great, both motorbikes were delivered in time at the airport. Both bikes were explained in details. Mobile number offered for emergency case. Anyway, at all recommended company . Thinking about a new rent coming up soon
CONS: The tires of both bikes were crap. Maybe it's sound I am picky but on that XT I could burn the tire even in 2nd or 3rd gear. There was profile on the rubber but the rubber itself was much too old. Both motorbikes weren't filled with gas. First stop for both was at the next gas station. that's not what you wanna do first when you just took over a motorbike. The top boxes were free of charge , so I don't wanna complain when you get something without payment. But if I would have paid, the boxes would had been exchanged.

 , Canada () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service from start to the end!Easy booking and excellent communication .The car was very clean ,trouble free and the receiving process was only 5 min. Definitely we will use their service again! Thank you Motoroads!
CONS: No issues here

 , Australia () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: excellent bike, had a great time would recommend to everyone
CONS: should have used them on my first trip

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: The customer service was prompt and professional. The employees were very accommodating and the condition of the car was great, as well as the payment options. I will definitely use the service again!
CONS: The service was expensive.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Happy with the customer service. I will use MotoRoads again.
CONS: No issue

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We have rented cars from Motoroads on many occasions and keep going back because of the excellent service we receive and the quality of the cars they provide. We are due to be travelling to Varna Airport soon & arranging our car hire through this company once again.
CONS: None

 , Belgium () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We rented two minivans for a group of 16 people. The service was perfect, the worker very friendly and professional, the cars were very good for all the road we had to make.If I come back, I will call them directly. Good services, good price. Thank you.
CONS:

 , Россия () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We are very satisfied with the service. Thank you for your professional activity! We'll be glad to cooperate with you in the future!
CONS:

 , Bahrain () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I am a solo traveler and a solo rider, this is my first deal with motoroads.com I like their high-quality services and their high-class motorcycles They are perfect, definitely I will deal with them for my next riding trip I strongly recommend, if you want to enjoy riding without hassles
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Hotel Sol Nessebar Palace, Nessebar
PROS: Fantastic service. Car seat provided for our child. Friendly driver. Good value for money.
CONS: none

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We only started using Motoroads this year September will be trip number 4 to Bulgaria and we will be using them once again. The car is always clean and delivered to our pick up point on time, collection is also very punctual. In all an excellent service. Thank you.
CONS: None.

 , United Kingdom () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: No problem
CONS: No issue

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Excellent service! The price was competitive even with the extra charges for airport pick up and drop off. The motorbike was in very good condition (virtually new) and the Sat Nav worked perfectly. Antonio met me at the pick up point and talked me through everything to make sure I had no issues. He even suggested some great roads to ride - thank you. At the end of the rental he was waiting at the airport as arranged and the handover took no more than a couple of minutes - great for my early flight home. For me this rental went very well indeed and I will use Motoroads again.
CONS: I had arranged and paid for Airport pick up and drop off. It wasn't until I emailed a couple of days before my flight that I was told the airport pick up was not possible - due to staff holidays. Luckily I had lots of time when I arrived so no problem - In the end Motoroads paid for a taxi to take me to the rental shop. It didn't turn out to be a big issue but could have been a problem if I was short of time. The office staff were polite in sorting out the concern.

 , Poland () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: The transport services provided by Motoroad are really profesional. We were met at the airport by a pleasant and helpfull person, and the transfer to the hotel was fast and comfortable. What was very important to us- the children seats were safe and free and there was no problem with providing three of them. When going back- the driver from Motoroads was waiting at the hotel earlier than he should. We had no problem to be at the airport on time. We recoomend that company and we will also travel with Motoroads in the future. Wszystkim Polakom podróżującym do Bułgarii polecam skorzytanie z usług transferu oferowanych przez tą firmę. Nie mieliśmy żadnych problemów.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very pleased with the professional and efficient service when hiring a car. The major companies were closing before our late Sunday evening flight arrived at Bourgas and were not interested in our booking. Motoroads were more than happy to have the car waiting at the airport at 11.30pm on the Sunday and we were met at the arrivals gate by a very friendly man. Everything was explained in clear English and the one query we had during our rental was dealt with immediately and to our full satisfaction. The car was a bit older than some of the bigger rental companies use, but was also far cheaper, and to be honest I was renting for 2 weeks, not buying it. Overall, very impressed and have already recommended to colleagues.
CONS: None at all

 , United States () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Staff very helpful. Easy in and out.
CONS: Would be nice to get picked up at the airport.

 , България () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I m very happy i use this service again and again.Its WORTH
CONS:


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