Customer Reviews - Page 21

Page 21 Customer feedback » Review services
 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service for my second car rental from Motor Roads, friendly staff, drop off and pick all on schedule, fair prices and good vehicles.... All good thank you and I will be booking again soon on my next visit to BG.
CONS: None

 , Russian Federation () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Брали машину с 10 по 18 июля для поездки в Грецию.Машина чистая,пригнали вовремя,оформление и контакты с представителем:все четко,быстро,конкретно.Порадовало знание русского языка представителем компании.Проехали более 2000 км без каких либо проблем.В следующий раз будем брать машину только здесь
CONS: Не нашел

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Pre holiday: Easy website, fast communications, no hidden costs.
CONS: For 7 travellers I reserved an Opel Vivaro or Citroen Jumpy from Burgas airport for 8 days. When we landed at 11.30 am, the representative told us that the car had broken down and was being repaired and suggested he take us to our destination. However, we couldn’t get into our villa until 16.30 and, since our plan was to go grocery shopping first, he dropped us off at a shopping centre in Burgas. He said the car would be ready by 14:30 to 15.00 and would be brought to the shopping centre for us to continue our journey.We looked around but got a gut felling that the car would not be ready. Then we got a phone call to say the car would not be ready until the evening and would be delivered directly to the villa. However, they arranged a taxi to take us to the villa, which we accepted around 15.00. The car arrived at the villa around 21.00. We had managed to buy a few groceries to tide us over and did the rest the following morning. Bit of a bad start to the holiday. On our last full day, we all took a day trip to Sozopol, about 75 km away. On our return to the villa we stopped at a supermarket to get a provisions for the evening before going to the airport the following morning. Getting back into the car, it refused to start. We tried calling the mobile number and the main office for assistance but could not get through and eventually sent a text message for them to call us. Since our party consisted of 2 children and 2 adults aged 82 and 67, we decided to leave the car in the supermarket car park and took 2 taxis back to the villa, which cost us 40 leva. We eventually got a text message response that requested us to call another number for the breakdown service. Couldn’t get through to them either. I got one phone call, and if I was being charitable I would say we were disconnected but I strongly believe he hung up on me. Despite my text message to phone me back he did not do so and the rest of the conversations were conducted via text messages. He wanted me to meet him on the main road to hand over the car documentation and keys. I refused since he had delivered the car directly to the villa several days beforehand and I did not see why he could not do the same to pick up the keys and documentation. In addition, my journey to the main road was some 300 yards IN THE DARK, down a steep, winding, unmade and unlit road and I did not feel safe doing this. We had to involve the agent for the villa, who had nothing to do with this situation, in order for the car representative to come directly to the villa. I was shocked when the villa agent informed me the car rental representative had also been very rude to him during their telephone contact. The car rental representative offered us a taxi to the airport the following morning. However, we had totally lost trust in this company and arranged transport through the agent for the villa at a cost of 100 leva. As you can imagine, the last evening of our holiday was a totally stressful experience trying to coordinate a broken down car, having to involve the villa agent and concerns about getting 7 people to the airport the following morning. Don’t use this company
MOTOROADS REPLY:

Dear Pam,
 
Thank you for your kind feedback. It is much appreciated.
 
WE ARE REALLY SORRY FOR THE INCONVENIENCE CAUSED BUT SOMETIME LIFE HAS SPECIAL PLANS FOR US.
 
You will agree that cars break down and we have no control over it.
THE MOST IMPORTANT IS HOW WE DEAL WITH THIS WHEN IT HAPPENS !
You rented a large 8+1 van for pick-up on 28.07.2014 which showed a problem on the way to Burgas airport. Unfortunately we did not have a spare 8+1 vehicle at the same time neither was available for rent from a partner’s company in the very last moment and in the peak of the season. We reacted immediately and in very professional manner. In my opinion WE DID A GREAT JOB AND I WANT TO THANK TO ALL MY COLLEAGUES FOR THAT!
 
AND HERE IS WHY:
 

1. WE MET AND GREETED YOU AT BURGAS AIRPORT AT 11:00AM AND KINDLY OFFERED YOU A FREE TRANSFER to a shopping mall or a place of your choice in Burgas which you gladly accepted, because you had to wait anyway and meet the owner of your holiday villa in the late afternoon.

 

2. You had 3-4 hours for shopping at Galeria mall in Burgas  and during this time we’ve always been on the phone with you. When it was clear the van will not  be ready at 2 pm we immediately arranged a free transfer for your party from Burgas to St Vlas.

Yes, we care about our customers and we wanted you to get on time for your meeting at 16:30 with the owner of your holiday rental house. At 16:05 you were at the meeting point. Our driver than waited with you 1/2 hour for the owner of rental property to come with an SUV to show the road to the villa and we drove you there following the SUV. REALLY, WHAT A GREAT HUMAN-ORIENTED SERVICE !

 

3. Here is a quote from your complaint about the road leading to your villa: “STEEP, WINDING, UNMADE AND UNLIT ROAD”. Yes, we agree with you and were very surprised to discover that your holiday property is located in an area not reachable by the national road network, but via a half kilometer off-road in a extremely bad condition. Of course this is not your fault. Holiday owners often mislead customers with their premises location, but we could put ourselves in your shoes AND WITH THE RISK TO BREAK DOWN OUR VEHICLE WE DROPPED YOU OFF AT YOUR DOORSTEPS.

 

4. Immediately after your rental van was fixed we delivered it to you doorsteps at 21:00 on the same day. We could postpone this for regular business hours on the next day, but again we wanted you to have a good start of your holiday on the next morning. Complementary we granted you one-day free on your rental rate. HERE I WANT TO THANK IVAN FOR HIS EXTRA EFFORTS AND FOR DRIVING IN THE DARK ON THE SAME SCARY OFF-ROAD!

 

5. Acknowledging the experience of our employees who implemented the transfer service and the van delivery we were very much concerned about the rental van to be driven at least 3-4 times a day on this bad off-road leading to your holiday rental place.

As per our terms of service you have agreed upon driving on off-road is NOT ALLOWED and in such case we may withhold your insurance deposit immediately.

BUT AGAIN WE MADE A DECISION IN YOUR FAVOR AND ALLOWED YOU TO USE THE RENTAL VEHICLE WITH THE RISK TO BREAK IT DOWN.

 

6. When we got your text message on your last rental day informing us the van broke down we reacted again immediately. We were ready to assist you with anything you need, but you already decided to take a taxi to your holiday place.

After refusing to bring the van keys and documents down in St Vlas, again we were forced to drive another small car off-road in the dark to your property. ON THE SPOT WE OFFERED YOU A FREE TAXI SERVICE ON THE NEXT DAY TO BURGAS AIRPORT WHICH YOU REFUSED. Instead, you arranged a transportation with the owner of the rental property which made some bugs on you ripping you off 100 Leva for the transfer which normally costs 60 Leva. You can see our transfer prices for reference here: http://www.motoroads.com/bourgas-airport-transfer-taxi-hire-aiport-limo-shuttle-service.aspx. I guess his politeness to you and being harsh to us brought him a good profit.

 

7. In conclusion we would like to say that from the very beginning the hassle-free solution for us would be to simply apologize to you and to refund you the small amount paid in advance to secure your car rental booking. This is what 99% of all rent a car companies would do. However, we at Motoroads believe to have a really human-oriented service and knowing very well that you will not find a 8+1 van to rent at Burgas airport in such a busy time we did our best to fix the van as soon as possible and to save your holiday. That is why I would like again to say to all my employees: THANK YOU ALL FOR THE EFFORTS OVER YOUR DUTIES !


Team Motoroads

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: This was the second time we have used Motoroads and are still impressed with the service received. The rep was waiting for us at the airport and we received an upgraded car at no extra cost although not sure why :-) We have just booked for a third time and intend to use them until our move to Bulgaria is permanent at which time we will bring our own car with us. The reps English wasn't great but then neither is our Bulgarian .... we managed :-)
CONS: None we can think of

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Ordering the car on line was really easy with great choices and different options. It was the only site I could find (well easily) that allowed collection with a return to a different location. Really clear on the costs with absolutely no hidden charges. Good email communication prior to rental day, with motoroads clear on the documentation it required. Picked up the car from Sofia airport with no trouble at all. The guy (Dimi) was very professional, knowledgeable and friendly. I had requested a Renault Kangoo but was given a BMW estate. So I felt I got the better deal on that one! More boot space and more power at no extra cost. The collection of the cat from a private location also went smoothly with a phone call placed to me five minutes before collection - just letting me know that they were on route and close by! So so using motoroads again!!!
CONS: My only problem. In order to have a different drop of location you need to rent the car for seven days. Would love it if there was a bit more variation. Maybe a 3 day or 5 day option (albeit at an extra cost than the seven day pick up price)

 , France () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Arte Hotel, Sofia
PROS: A staff from Motoroad was waiting for us at our arrivals in Sofia. The car was not exactly what we asked for, but in fact it was a good one, confortable as we travel along for about 1800 km, and large anough for our 4 suitcases and 4 bags. No problem at all at the end of our trip. We'll certainly call them again.
CONS: As there isn't an office at the airport, it was surprising for us to deal on the parking. But verything was OK .

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Motoroads' rates were very competitive and they had cars available during a peak time when other agencies did not. They delivered the car right to my doorstep at the agreed upon time and retrieved it without any hassles. I'd definitely use them again.
CONS: The car was delivered with a very low tank of gas.

 , Switzerland () Service:   CAR RENTALS 
   Customer review rating
PROS: we have been working with motorcades already several times. always perfect service and very reliable.
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Pick up of the rental car at the airport went smoothly. The representative of Motoroads was waiting for us at arrival. We got an upgrade from a Vectra to a Zafira and were very pleased with that. During the week that we had the car, it functioned without any problems. We returned the car at the Sophia railway station and also that was arranged well. The Motoroads member was well in time at the agreed spot. So the service was all OK and that for a reasonable price. We can surely recommend Motoroads.
CONS: Credit card payment at the airport would be convenient.

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Good communication before travel. Meeting at airport and handover very efficient and professional The bike was in very good condition, the confidence that helps a lot as you set out alone into an new country. The return arrangement very as very easy and clear, with flexibility - in my case dropped to a good restaurant near the airport. I am happy to recommend MotoRoads to anyone, and already have to members of my bike club in Scotland.
CONS: Not really a con since it was clear and transparent - but the cost is high.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Good service - the driver was on time and coped well with quite a rowdy group of 15!
CONS:

 , France () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: no negativ things to say here the rental car was ok..very good car no problem .we take a car from thessaloniki to plovdiv...the appointment was ok the two time..i recommande this compagny and next time i need a car i will take this compagny
CONS:

 , Norway () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Barcelo Royal Beach, Sunny Beach
PROS: Polite and helping drivers, good and safe service. Took good care of us and understood our needs. Can really recommend Motoroads!
CONS:

 , Belgium () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: - good service, pick up on time with name card in aeroport, clean car in good state
CONS: for the second time we get another type of car than the one we reserved with no difference in price

 , Slovenia () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Dear reader! I decided to rent a car at Moto Roads due to the transparent, easy to use website and competitive prices. They promise no extra and hidden charges and they stick to that promise. Their attitude toward a customer is professional as well as it is kind. The Moto Roads team answers all the e-mail questions promptly and satisfactory. They waited for me at the airport when I arrived, helped me put the luggage into a trunk of the car, which was a nice gesture and helped me with the drop of as well. It was my first time driving in Sofia and because of the traffic jam I delayed the drop off for half an hour and it didn’t cause any problems for me, which was excellent. They also checked my flight schedule to reassure me that I’m still on time, since you can imagine one can get nervous in a jam trying to catch a plane. The car was in a good shape, no complains. The only downside that I experienced was a GPS. Since they knew I was traveling to another country and which one, it would be very useful if the GPS had updated maps, unfortunately it didn’t recognize the neighbor country. It was a bit inconvenient, but overall I’m very satisfied with their service and would definitely rent a car at Moto Roads again. Best regards, Blanka
CONS:

 , Denmark () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Obzor Beach resort, Obzor
PROS: Driver was on time, friendly and helpful. Nothing to complain about.
CONS:

 , Россия () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Заказывали авто в аэропорту Бургаса с 8 по 22 июля 2014 года. Все очень хорошо, встретили в зоне прилета, передали авто. Машина чистая, в хорошем состоянии. Без проблем за две недели проехали 1700 км. Сдали авто также без проблем, представитель компании ждал в условленное время в зоне вылета аэропорта.
CONS: Желательно выдавать машину с полным баком.

 , Italy () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Motoroads Bulgaria excellent service. Will definately use again. Very competitive price, no hidden extras. Received exact car as booked. A very professional service all round. Many thanks
CONS: NONE

 , Belgium () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Pirin Hotel, Bansko
PROS: We used your service for car transportation between Sofia Airport and Pirin Ski and Spa Hotel in Bansko, and return. The road was great and the driver was pleasant and on time, for both trips.
CONS:

 , Poland () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We found the driver easily and on time. He helped us with the luggage. We got to the hotdml safetely and quickly. The baby seat was on car, as ordered.
CONS: None

 , Mexico () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very fast and efficient customer service. Friendly and helpful staff.My family and I arrived earlier than scheduled at Sofia airport and Georgi was already expecting us. Nevertheless the car I received was not the type I ordered and I had to refuse it. Georgi was very helpful making phone calls here and there trying to solve the problem which wasn't his fault. Anyway I was allowed to take the car to the hotel and on the next day I received a call by the general manager Dimitаr who said it was impossible to them at the moment to get me the car I ordered and offered to give me my money back which I accepted.
CONS: Ordered a sedan ,got hatchback which I refused.
MOTOROADS REPLY:
Thank you for your nice words. The car originally booked was Chevy Aveo 1.4 petrol. The car we delivered was Peugeot 308 Diesel with a larger luggage trunk. The amount of luggage you was carrying would not fit in the Aveo originally booked. It has a very small trunk to fit 3 large suitcases. As explained in our conversation the Chevy Aveo (European model) has noting to do with the Chevy Aveo (American version) also called Chevy Cruze in Mexico which you expected. Chevy Cruze in Europe is an intermediate rental class vehicle and a completely different model which we advertise at a higher price on our web page.
Team Motoroads

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Hilton Hotel, Sofia
PROS: The service came exactly when and where we asked for it. The service was provided very professionally and our car came in good condition with a full tank of fuel. Ideal since all we needed was to make sure it was full on return. When all of us had lost phone signal, the man was very prompt to meet us at the airport on departure and gave us our deposit back in full (and in English which is a bonus when you're leaving the country.) On the whole a very good service.
CONS: Would like to have paid on card simply to submit payment easier between a group of friends, since we hadn't budgeted on having to need the bulgarian cash for this. But this was not really a major problem.

 , Germany () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Your pick up service was great. The travel from Sofia Airport to Veliko Tarnovo was very comfortable. The driver was very kind. We have already booked twice and will book motoroads again.
CONS: -

 , Estonia () Service:   CAR RENTALS 
   Customer review rating
PROS: We rent a Opel, but we got better car - Scoda Octavia, diesel (more economic, but enough powerful for Bulgarian mountain roads). Stuff was cool, everything was great :) We recommend!
CONS:

 , Израиль () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Я заказал в компании "Motoroads" такси из Бургаса в Солнечный берег. Нас было 2 семьи (8 человек). Самолет опоздал на 2 часа, но водитель нас все равно ждал в аэропорту. Я очень переживал, что он может уехать. Водитель был крайне вежлив и дружелюбен. Помог погрузиться в машину. По русски не говорил, но мы легко нашли общий язык. Доставил до самых дверей гостиницы. Все прошло очень хорошо. Спасибо компании за хорошо оказанную услугу.
CONS: Нет ничего отрицательного.

 , Hungary () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We had good experience with this company. We used the shuttle service from Bourgas airport to Sveti Vlas and back a week later. The mini bus was prompt, always on time, comfortable and clean. Thank you.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: The car we rented in burgas was delivered and picked up exactly on time. The car was in good working order and clean. The small existing damage was pointed out to me by the polite and helpful staff. Very good value, and will use again.
CONS: As with all car hire I was a little concerned about damaging it, after giving my credit card details.

 , Canada () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: We had a great experience with our driver and ride from Burgas to Yambol. The vehicle was clean, the driver spoke English and was very friendly. It was as stress free way to travel. I would suggest using this company to anyone.
CONS:

 , France () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I highly recommend this company to anyone who wants to rent a car in Bulgaria. The car who where seen given matched exactly with our expectations, clean and ready to go. I didn't expect such a quality service for that price.
CONS: Absolutely None

 , Германия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Super! Blagodaria Vi sa super serviza!Posreshtaneto na Aerogarata beshe tochno,G-ta beshe mnogo lubezna i kompetentna,obsluzhi ni mnogo barso i kompetentno.Navrastane pri predavaneto na kolata beshe strahoten dazhd i pristignachme sys zakasnenie na Garata,no G-na ni chakashe tam i bes problemi ni obsluzhi.Vaobste mnogo,mnogo sam dovolen ot serviza.Idvam chesto v BG i vinagi vzimam kola pod naem,no tozi pat sam nai,nai-dovolen i dogodina kato doida obezatelno shte vzema ot vashata firma pak i dori shte vzema hotel na moreto ot vas.Blagodarie Vi ot sarze sa dobroto obsluzhvane i ne vsichko e losho v BG ima i dostoini ,otzivchivi i korektni Balgari! Prodalzhavaite taka i zanapred! Danke, danke, danke!
CONS:

 , Hungary () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: I travelled with my mom to Nessebar and we needed a transfer between the airport and the hotel. The driver was at the airport in time, my name was written out correctly and it was easy to notice. The route took even shorter than we expected. When we returned the driver arrived even a little earlier - so everything went perfect. Correct service, correct price - I am very pleased with Motoroads! I am very happy to find them on the net! Thank you guys!
CONS: Nothing negative at all.

 , Cyprus () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Great Customer Service!
CONS:

 , Ireland () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: I used Motoroads again this year and as usual they were extremely efficient. As a customer that have used this company over several years I can recommend them.
CONS: The driver had very little English

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Recently travelling from Thessaloniki to Volos we used Motoroads Taxi service. Their service was extremely efficient and well-organised and our journeys were trouble-free both ways. We would also like to praise their driver Harry - what a lovely pleasant young man. We had problems with the collection of our ferry tickets at Volos and he sorted it all out for us, plus directed us to a superb Greek fish restaurant in Volos where we had a lovely relaxed lunch befor taking the ferry to Skiathos - thanks so much Harry for everything. We would definitely use this Company again.
CONS: No negative comments at all.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Transport was what we ordered. Chap was waiting with a sign and the trip went smoothly.Same on Return transfer. Good service as always. - Regular customer from UK using transfers and car rental.
CONS: none

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: None.
CONS: There was no one to meet us at the airport and when I called the agent there was no car for us because the previous client failed to return it but no one had bothered to inform us. We were offered 2 alternative vehicles but neither was really suitable for our requirements - we'd booked a 7 seater large 4x4 Nissan Pathfinder and were offered a minibus or a small 4x4. Hopeless!
MOTOROADS REPLY:
Dear Mike Fieldhouse,
Thank you for your feedback. We have to admit the originally booked Nissan Pathfinder was not available at the time of your arrival at Sofia airport. It was returned a day later by the previous customer without any notice to us in advance. We even reported the vehicle stolen in the police not knowing it was a misunderstanding in the customer's travel dates mentioned on the rental contract. Sometimes we have no control over situations like yours and especially in high season when we do not have many vehicles on the parking lot. However, we offered you two good alternatives on the spot: 8+1 Mercedes Vito and 6+1 Chevrolet Captiva and you stated at the rental desk that you are happy with the Chevy Captiva 6+1 seats. In regards to the meet and greet service, it was specifically mentioned on your reservation voucher that you have to approach our rental desk in the arrival hall by yourself due to the very busy arrival time of your flight. We hope will have a chance to show you our customer satisfaction dedication in the near future.

Team Motoroads

 , Canada () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: I was a little apprehensive about booking, particlarly after reading only good reviews. I can honestly say we were shocked about the professionalism. The driver was there waiting, the vehicle was clean and new. He drove us almost 400km in the mot professional manner. I only realized later he was wanting to listen to soccer (football? ha) on the radio but he wouldn't as we were all half asleep from a long flight. I would use this company again, no question. Please indicate to the driver he was absolutely the best, my wife is Bulgarian and she is scared of the drivers, he was awesome.
CONS: nothing whatsoever.

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Брал машину на неделю в июле. Очень хорошее впечатление от сервиса (встретили в аэропорту быстро оформили).На стадии согласования автомобиля посоветовали более новый и удобный вариант без доплат. Планирую и дальше использовать услуги Motoroads.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
Review: Marina Palace Hotel, Nessebar
PROS: First time user of this service and my partner also used taxi one week later then we travelled back together following week . We both found the service to be first class with all 3 taxis waiting as per our instructions for respective journeys which ensuring a stress and hassle free trip back n forth from airport . Drivers were friendly and efficient . Easy to book online and excellent value for money . Will use again for next holiday - thanks Ricky n Jacquie
CONS: None

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Arena Di Serdica Residence Hotel, Sofia
PROS: Excellent service, the rental car was dropped off at my hotel, all paperwork was done in the comfort of the hotel lobby and they met me at the airport to pick the car up at the end of my trip. Very easy and smooth. Thank you!
CONS: Car needs AUX input for iPod music.

 , Sweden () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I booked a BMW 700 for 2 days on the French/Italian riviera. Made a mistake on the date when booking, but Dimi sorted that in 10 minutes with a phone call. The bike was delivered on time at the agreed place. Excellent condition all round. Friendly service and they collected at 0800 Monday morning. Highly recommended. Thanks.
CONS: The GPS with the 'flat' battery did not work. But I was not charged for it.

 , Australia () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Driver was their to meet us and was an excellent driver will use again
CONS: Nil

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Excellent customer service and great bikes. Rented a 2013 BMW 650 from Motoroads for a weekend travelling around Sofia. Initial communications were very good with all questions answered. Bike was dropped off on time and all controls explained. The bike itself was in excellent condition and a top box was included in the price. Would highly recommend the company and Dimi for his communication! He was very easy to talk to and was happy to sort out any issues.
CONS: None.

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: As always, a great service provided by Motoroads. I traveled with my two little girls and we were greeted at the airport by the representative as promised and he was very nice and courteous. I got an upgrade on my car as the type of a car I requested was not available, so they gave me an SUV, which was great given that I had 2 children traveling with me. I had no issues with the car while I had it. There was also a representative waiting for us the morning of our departure out of Bulgaria, as promised, which once again was great. Overall, I had a great experience and will rent from them again!!!
CONS:

 , France () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Excellent pick-up, very professionnal, very good driver
CONS:

 , Germany () Service:   CAR RENTALS 
  Solo traveller Customer review rating
Review: Kempinski Zografski, Sofia
PROS: Everything was perfect. highly professional service
CONS: price could be slightly better

 , United States () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: All the cars we have rented from you have worked perfect.Every time someone was suppose to meet us it was right on time.
CONS: Have never got the car we asked for yet

 , Россия () Service:   CAR RENTALS 
   Customer review rating
PROS: Пользовались арендой машин Motoroads в Св. Власе. Машины в хорошем состоянии. Подача своевременная. Дважды получали машины классом выше без повышения оплаты, к нашему удивлению )) Спасибо Ивану за приятное, интеллигентное общение.
CONS: нет

 , Hong Kong () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Impeccable - on time, efficient, helpful service. The drivers know exactly where we are going to, despite the hotels we are staying are rather small (not famous hotels). Whenever we are checking out, the driver is already waiting at the lobby. The only time I worried a bit was when we arrived at Bucharest - the flight was ahead of schedule so we came out 20 min before the pick up time and waited for a while at the arrival hall.
CONS: Can't think of any.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: You have a very good site and a lot of extras thrown in for your car rentals especially for families with children, like car seats etc, which makes it easier for the likes of us to book cars.
CONS: One think you mention in your car rental page when you show initially do a search and show the cars that are available with your dates and a price is shown, is that the rate is fully inclusive, however when you select the car and continue even with the free items you then see that the insurance is added afterwards, would be nice to see this at the beginning so that you are then comparing like for like, otherwise a very good prices.


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