Customer Reviews -

 Customer feedback » Review services
 , Bulgaria () Service:  Car rentals
   Customer review rating

PROS: The reservation and the service provided, namely car rental was very easy and without any remarks. The car was in excellent condition and we had no problems on the road. We had to extend the reservation and there was absolutely no problem, the employees of the company were very complicated and responded immediately and we extended the rent only by email. We will definitely use the services of Motoroads again :)
CONS: We have no negative comment, everything was very professional.

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Very good service. Very good condition on the car. Very good price. Keep well thank you.
CONS: none

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I rented a car for two months and then extended my stay in the country ... motoroads.com were extremely kind hosts, with precise service and attention, which helped my trip to be fantastic. And the car was exactly what I wanted, ... .I would be happy to recommend this company to friends, and I would never replace them. !!
CONS: none

 , Belgium () Service:  Car rentals
  Family with children Customer review rating
PROS: Excellent service via Motorroads. The staff is very kind and attenetive to your requests. English spoken and no problem for communication. In the meantime we have already booked again with them and everything went fine again, Thank you kind regards Joffroy
CONS: None

 , Bulgaria () Service:  Car rentals
   Customer review rating

PROS: We are very happy with the car rental.
CONS: none

 , Switzerland () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Super fast and efficient company! Thanks again for your flexibility. I was really grateful that I could keep the same car longer than agreed. Meeting me after arrival and prior to departure made all the difference to me. This was definitely not the last time to book your services!
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: For the first time we rent a car during our stay in Bulgaria and all I can say is that we are more than happy. Exceptional service, friendly and helpful staff. You met all our expectations. The car was great-Kia Ceed SW 1.4 and in excellent condition. Thanks again, we will use the services in the future. I recommend Motoroads to everyone, because everything is organized so that everyone gets the highest level of service.
CONS: none

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I always use the services of Motoroads. I recommend them to everyone. Thanks
CONS: .

 , Bulgaria () Service:  Car rentals
  Mature couple Customer review rating

PROS: We are very satisfied with the provided service. There are no hidden fees and conditions. Responsible and correct attitude. We would take advantage of the company's services again and would recommend it to anyone who needs a car rental. Thank you!
CONS: none

 , Germany () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: Booking was super easy. The scooters were at the airport at the agreed time, where we received a great briefing. We were able to return the scooters to the airport as agreed. This was very straightforward. It wasn't the first time we booked with you. And definitely not the last time. Renting a vehicle is fun. The scooters were in perfect condition. We would rent there again and again.
CONS: None Nothing

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Very nice honest and professional people. I will recommend it to anyone who would like to rent the car. Thank you to Emma and Hristo. Hope to see you again.
CONS: Nice and appropriate service. Well done.

 , Luxembourg () Service:  Car rentals
  Group of friends Customer review rating
PROS: We rented a BMW 3rd series convertible and had a wonderful time with the car. The service was superb, the car was delivered to our hotel and picked up at the end. Clean, well maintaned and pretty ok for a rental. The service exceeded my expectations and I would absolutely recommend it, and use it again in the future!
CONS: none

 , France () Service:  Car rentals
   Customer review rating

PROS: Nous louons le véhicule de nos vacances chez MOTOROADS pour la 6e année consécutive, pour les mêmes raisons: le professionnalisme et l'amabilité des gens trouvant toujours la solution la plus adaptée pour leurs clients et ce, sans s'économiser. Quelle que soit l'heure à laquelle vous repartez ou arrivez, quelle que soit la situation sanitaire, ils vous attendent, vous appellent, se mettent en quatre pour que tout se passe le plus facilement possible pour vous. Les véhicules sont impeccablement propres, fonctionnent impeccablement et sont plus qu'agréables, que vous soyez passager ou conducteur. Merci encore pour tout! Nous reviendrons chez vous, c'est sûr !!!! - - - - - - - - - - - - - - - - - We are renting our vacation vehicle from MOTOROADS for the 6th consecutive year, for the same reasons: the professionalism and friendliness of people always finding the most suitable solution for their customers, without saving money. Whatever time you leave or arrive, whatever the health situation, they will wait for you, call you, go out of their way to make sure everything goes as smoothly as possible for you. The vehicles are immaculately clean, run impeccably and are more than pleasant whether you are a passenger or a driver. Thanks again for everything! We will come back to you, that's for sure !!!!
CONS: But nothing!

 , Belgium () Service:  Car rentals
   Customer review rating
PROS: We have used Motoroads 3 times now and they continue to exceed our expectations. The service is always professional, relaxed and stress-free. We would recommend them to anyone - they are a great role-model for other bulgarian companies in the area of customer service. Thank you!
CONS: None - keep up the amazing work!

 , United Kingdom () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Great service by motor roads. Good communication prior to pick up. Booked the 750gs and got the 850 which was great. Great bike for riding around the Alps. Simple pick. Would defo use again!
CONS: none

 , Czech Republic () Service:  Transportation
  Mature couple Customer review rating
PROS: I have been using Motoroads services regularly for 4 years, every time when I travel to Bulgaria. This company arranges for our family transfers from the airport in Burgas to Sozopol and back. This company is completely reliable. And reliability is just the main thing I demand. It never happened that they did not arrive or were late. I can really rely on their services. Prices are comparable to others and I also appreciate the system of booking and issuing a voucher. I will definitely use this service in the years to come and I can only recommend it to everyone. Ctibor Dušek, Prague
CONS: None

 , Germany () Service:  Motorcycle rental
   Customer review rating

PROS: The service could not have been better! Pickup location was in the center of Cannes, in front of the bus station. We even got some very nice suggestions for the area. Very nice, keep it up!
CONS: Motorcycle was just a little dirty in the footwell, but after a day at the beach it gets dirty anyway. So no big deal.

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I rent a car from Motoroads for a second time. I'd like to express my admiration to the team and the end to end service they provide to their customers. Firstly their website is very intuitive, very easy to navigate. They provide a variety of cars you can choose on an acceptable price. Even their first class automobiles that I used have a fair price. I'd like to also recognise their flexibility to accommodate last minute changes in their customer requirements.
CONS: n/a

 , Bulgaria () Service:  Car rentals
  Group of friends Customer review rating

PROS: For the third time I rent a car from Motoroads and once again I am very satisfied with the service. Cars are in excellent condition, friendly and flexible service, no hidden costs. I would gladly recommend them!
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: The best car rental company ever ! Several times already using their services , hiring cars from them from different locations and as always more than happy and satisfied!Their representatives , employees and coworkers in every city are very friendly, helpful and compassionate . Always doing their best to help and support their customers, 24/7 great service ! You will always get what you have paid + friendly approach, help and support is just the cherry on top ! With big pleasure i would say very competitive prices,when you compare their prices with the market you will see clear difference , Motoroads offer the best prices and quality of service with no competition! I will continue to use services of Motoroads in future and highly recommend to everyone who needs car rental services during their visits abroad! Best of my wishes to Motoroads team !
CONS: ..

 , Ireland () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Used this Motoroads company twice. Both times everything went perfect. It's cheaper than most companies. Representatives point out any previous damage to the car before they leave you with it (though i still take pictures anyway due to past bad experiences, but not with this company). Have been on time both times i used them. Speak excellent English. Great service all round.
CONS: Have not got a bad word to say about this company so no cons that i have found.

 , Spain () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Superb Service and communication, friendly staff. BMW GS 800 in prestine condition.
CONS: None

 , United Kingdom () Service:  Transportation
  Group of friends Customer review rating

PROS: First class service from.the moment our driver picked us up at Sofia airport to when he dropped us off at Kempinski Grand Arena in Bansko. Unfortunately, we were unable to make the return trip with Motoroads as we had to leave 4 days early due to Coronavirus shut-down, however we would have no hesitation in using your company again on our annual ski trip to Bansko next year!
CONS: None

 , United Kingdom () Service:  Transportation
   Customer review rating
PROS: Top reliable service, I have used moto roads for ten years, never been late and always polite
CONS: None

 , Aruba () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Everyone who gonna use this company never gonna get disappointed I use 2 times and I’m so happy to use much more thank you guys.
CONS: none

 , United Kingdom () Service:  Car rentals
   Customer review rating
PROS: Always excellent and professional service. I have been using Motoroads for a few years as well as my brother. Never had any issues. No hidden costs. Definitely recommend to everyone. The best company to rent a car from. Always someone to help or just to ask a question over the phone or email. Very reliable and efficient. Will continue using their services when going back to Bulgaria.
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: I am extremely pleased with that strict company. I used it 3 times and always had very good communication. without hidden fees.Have the best prices so I recommend it !
CONS: No

 , Netherlands () Service:  Car rentals
  Group of friends Customer review rating
PROS: And again, the best service that I ever experienced with car rental. Fast. Nice car. No additional charges. I will still be a frequent customer. Many thanks to the team of Motoroads BG. We rented a Renault Kadjar 1.5 DCI for one week.
CONS: No such

 , Bulgaria () Service:  Transportation
  Solo traveller Customer review rating

PROS: I have used, motoroad for many year and over 15 airport transfers, from Burgas, Sofia and Istanbul. Always excellent service and reliable transportation with accommodating drivers.
CONS: none

 , United Kingdom () Service:  Transportation
  Group of friends Customer review rating
PROS: Excellent service as we've come to expect. Courteous and friendly driver from Sophia to Bansko and back. Always happy with Motoroads. Thanks
CONS: None

 , Russia () Service:  Car rentals
  Family with children Customer review rating

PROS: For the past few years, I have been using only Motoroads to rent a car. High-quality and inexpensive service, never had a problem. Recommend.
CONS: not

 , Italy () Service:  Car rentals
  Family with children Customer review rating
PROS: We have been using Motoroads for several years without any problems with them. They meet us at the airport on time. The staff is friendly and efficient. Vehicles are always in good condition. I would recommend Motoroads
CONS: none

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Very good company !!! I use it for 3 times and so far no problems low prices great staff quality cars !!! I will use them again !!!
CONS: There are none!

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating
PROS: We have used Motoroads for a number of years now, and never had any issues with them. The rental costs are competitive, with no extra hidden costs. They always meet us at the airport on time, with friendly and efficient staff. The vehicles are always valeted and reliable. I would recommend Motoroads and we do not use anybody else. On a few occasions we have requested that we drop the car off at a hotel in Sofia, and have been met by a representative and returned the vehicle, at no extra cost. An excellent service.
CONS: None

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: I found Motoroads quick &easy to deal with. And have for many years straight to the car I was on the road within 10minuits I arranged delivery of car to be picked up totally different area excellent.
CONS: none

 , United Kingdom () Service:  Car rentals
   Customer review rating
PROS: First time using this company... I was a bit worried there may of been hidden costs when I arrive... but there wasnt! Absolutly brilliant service, very polite lady there waiting for us with a sign, we had no suitcases so we was straight out and she was already there. Everything was straight forward. Dropped the car off and lady was early meeting us to! Would definitely use again and would definitely reccomend to any of my friends or family!
CONS: No cons. Really, great service.

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: Been using motoroads for a number of years now. I use them for car hire 2-3 times a year never had a problem. I dont shop around for for prices anymore as i know there prices are always competitive. Keep up the good work Motoroads.
CONS: None

 , Greece () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Since 7 years, frequent user, always pleased to see motoroads employee waiting for me going out of the airport, on time, to deliver my car. Thanks
CONS: Nothing

 , Ireland () Service:  Transportation
  Group of friends Customer review rating

PROS: We have been using Motoroads for our transfers to Bansko for the last 14 years and have never been let down by them. The driver is always there on time for pick ups and is always very friendly with our group. I can honestly say that we have never had a bad experience with Motoroads and will definitely be using them again. Thank you and see you again soon!
CONS: None

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating
PROS: I have been using Motoroads for a number of years. They are always waiting for you you when you arrive and drop off. Excellent service and good clean cars. Would highly recommend.
CONS: none

 , United Kingdom () Service:  Transportation
   Customer review rating

PROS: Fantastic service we have been using Motoroads since 2012 and have never been let down. Always on time, lovely drivers. Highly recommend. A special Thank you to our driver Peter.
CONS: none

 , Russia () Service:  Transportation
  Family with children Customer review rating
PROS: We ordered a transfer from the airport and back for a big group, with children, with a lot of ski equipment, and luggage. Very comfortable cars, the driver was polite, speaks Russian, met with a sign, came back at the right time, everything was fine! I definitely recommend everyone to use it. We will turn again with pleasure.
CONS: not

 , United Kingdom () Service:  Car rentals
   Customer review rating

PROS: The service is always top. The cars I have rented are always well serviced and decent. I have never received a bad car or had any any problems with documents or reservations. Thanks for the wonderful service I will continue to use your services for the future.
CONS: none

 , Israel () Service:  Car rentals
  Family with children Customer review rating
PROS: Thank you! We got car at the Thessaloniki airport and ride to Bulgaria. The service was great.
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: I've been using Motoroads since 2006. Our last trip being Christmas 2019. Competitive pricing, great service and friendly staff, thx you.
CONS: none

 , Spain () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Very nice and new cars and excellent staff. Few times I rent a car from Sofia airport and always happy with Motoroads even if I have a late flight 😊
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: Very easy pick up and drop off. Met at airport arrivals as described. Different car to one chosen but excellent alternative. Great value for money.
CONS: Had to pay cash.

 , Spain () Service:  Car rentals
  Mature couple Customer review rating
PROS: I have used rental car several times (for 5 years) New, comfortable, clean cars and very friendly staff. Thanks for everything!!!!
CONS: Any


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