Customer Reviews -

 Customer feedback » Review services
 , Poland () Service:  Car rentals
  Mature couple Customer review rating

PROS: As always, we were very pleased with the service.
CONS: There is no

 , Finland () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Good service, easy to book and I received exactly what I made reservation for.
CONS: Free helmet is included in the booking, however, I had to pay extra for a full face helmet.

 , Italy () Service:  Car rentals
  Mature couple Customer review rating

PROS: Fast and efficient work of the Moto Roads team at a critical moment for our family. Accurate delivery and acceptance of the car, at the appointed time and place - as always in the years in which I am a customer. I believe that your services are truly oriented to the needs of the customer. Lots of cars to choose from and reasonable prices. Thanks and I hope to use your cars again soon.
CONS: none

 , Czech Republic () Service:  Motorcycle rental
   Customer review rating
PROS: 100% professionalism and approach. 100% bike. Great roads and weather. Best time of my life.
CONS: none

 , Italy () Service:  ATV & Quad
  Mature couple Customer review rating

PROS: We have got an excellent experience with the ATV rental in Karpathos. We can 100% reccomend it.
CONS: none

 , Spain () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I have been using the services of Motoroads for 8 years. Wonderful company with positive employees! Always very accurate and correct! Thank you for being there!
CONS: none

 , Germany () Service:  Car rentals
  Mature couple Customer review rating

PROS: Everything went perfectly! Punctual delivery and collection of the vehicle! Uncomplicated processing and payment on site! Very friendly and helpful staff on site! I will definitely book a rental car in Bulgaria through Motoroads again next year !! Thank you, Rainen Wölk
CONS: none

 , France () Service:  Car rentals
   Customer review rating
PROS: We have been using the services of Motoroads for 7 years. As usual, a clean and perfectly functioning car, flexibility and accuracy of people whenever your plane arrives or takes off. This reliability is especially valuable when booking a vehicle from abroad: Thank you, and we have no intention of changing the "supplier" of rented vehicles!
CONS: There is no such thing!

 , Italy () Service:  Motorcycle rental
   Customer review rating

PROS: Extremely easy to select a bike and the accessories. The bike was delivered on time and the guy showed us everything we needed to know. The bike matched the description perfectly. Our ride went smoothly and it was also super easy to return the bike.
CONS: None

 , Austria () Service:  Motorcycle rental
   Customer review rating
PROS: Top motorbike from Motoroads in Madeira! New Suzuki V-Strom 250 , all perfect!
CONS: -

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: The service was at a high level. We've used Motoroads for the past 13 years when renting a vehicle in Bulgaria and they've always provided a reasonable price, vehicle type, and ease of booking. The team is always smiling, they are flexible and punctual, while the vehicles are always in great condition. We will continue to use the company's services in the future.
CONS: Nothing negative to share over the past 13 years we've been using their services!

 , France () Service:  Motorcycle rental
  Mature couple Customer review rating
PROS: First time we rent a motocycle from Mototroad. Booking is easy on the website and communication via emails was prompt and helpful. Bravo for the punctuality to the appointments, we were met by friendly representative who quickly and smoothly release the motocycle to us. The motorcycle (BMW 650 GS) had 30,000 km and was in perfect condition. 12 days of road trip without and problem. The equipment was in accordance with what we requested, only the rented GPS was not very efficient. We will definitely continue to use Motoroad service and always recommended to friends.
CONS: none

 , United Kingdom () Service:  Motorcycle rental
   Customer review rating

PROS: I have received an excellent service from Motoroads. I will recommend to all my friends planning to rent in Bulgaria and I will personally rent again in the near future.
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: This is the fifth summer we rent a car from Mototroad and they have yet to disappoint us. Booking is easy on the website with good range of care choices and communication via emails was prompt and helpful. On arriving at the airport we are always met by friendly representative who quickly and smoothly release the car to us. The car this year was brand new only on 4000km in immaculate condition. It was perfect size and very economic considering the extensive driving around the country we had. On departure we were met again by the representative and handed over the car without a hassle. We will definitely continue to use Motoroad service and always recommended to friends.
CONS: none

 , Cyprus () Service:  Car rentals
  Family with children Customer review rating

PROS: Rented the car through Motoroads which as we have been informed at the place of pickup (Leon car Rentals at Sofia). Though acting as a broker, the service was excellent, communicated through emails for possible rental extension and everything was clear. The people at the rental place were very helpful and explanatory and did not have to wait for providing the car. The car was brand new and in excellent condition. Definitely recommended for hassle free rentals.“
CONS: None.

 , Russia () Service:  Car rentals
  Family with children Customer review rating
PROS: Everything was very dignified. We met at the airport, gave the car. The car had problems and as a result of communication - a representative came and changed the car with an upgrade. Convenient and easy communication. All perfectly. Next time I will continue with this company and recommend it.
CONS: No

 , Bulgaria () Service:  Car rentals
  Family with children Customer review rating

PROS: We are extremely pleased with our choice for the second time, very accurate and correct, kind and professional. The car was clean, big and there were no problems, the attitude of the person who greeted us at the airport was delightful, said Yasen, unfortunately we do not know the family name. We are glad that in Bulgaria there are still people who do their job with pleasure and are kind and ready to help when needed. In the future we will use your services again !!!
CONS: There is no such thing!

 , Ireland () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Francisco from Malaga MotoRent could not have been better in terms of communications, arrangements and helping me to solve a problem, of my making, as I caused a little bit of damage to the bike because of a Spanish driver who does not look out for bikes. Francisco did all the talking for me and the owner of the bike was very fair in the settlement for damages so I think I can say in all honesty everybody was happy especially me as I got to ride a bike in the weather bikes are made for.
CONS: None

 , Bulgaria () Service:  Car rentals
   Customer review rating

PROS: We've used Motoroads for the past five years when renting a vehicle in Bulgaria and they've always provided a reasonable price, vehicle type, and ease of booking. The team is flexible and punctual, while the vehicles are always in great condition. We will definitely continue to use the company's services in the future.
CONS: Nothing negative to share over the past five years we've been using their services!

 , Switzerland () Service:  Car rentals
  Mature couple Customer review rating
PROS: One more thing was a very good service, very friendly, everything went perfectly, we were welcomed perfectly at Sofia Airport, the car was handed over to us almost in front of the door, a KIA PW in very good condition, almost like new , We are very satisfied with the whole service from Moto Roads and that for the third time, we will be happy to book with Moto Roads in the future, thank you very much.
CONS: none

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Always correct, act expeditiously and with understanding!
CONS: none

 , Germany () Service:  Car rentals
  Mature couple Customer review rating
PROS: Almost every time we go to Bulgaria we book our rented car at Motoroads. We picked up at Plovdiv, Varna and Burgas Airports. Always on time, friendly staff, best price and good cars. I can definitely recommend Motoroads and will rent there again.
CONS: No Cons.

 , Netherlands () Service:  Car rentals
  Mature couple Customer review rating

PROS: Good car, good service, fast handling, no problems. Next time we will rent again with Motoroads!
CONS: No complaints whatsoever.

 , Russia () Service:  Car rentals
  Solo traveller Customer review rating
PROS: This is not the first time I have rented a car! Never had any problems. Everything is clear and precise, which is good news. Good luck in business!
CONS: none

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: This is the company that always will use in the future. There is no hidden fees and all service that they provide is lovely. Thanks guys and see you soon.
CONS: Lovely service

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: This is the company that always will use in the future. There is no hidden fees and all service that they provide is lovely. Thanks guys and see you soon.
CONS: Lovely service

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Excellent service as always, waiting at Sofia airport, quick pickup of my car, car very clean and tidy. Car performed great with no problems. Upon return again excellent service, Motoroads never seem to miss a beat, very professional. Been using Motoroads for many years, never yet had any complaint. Best hire service in Sofia.
CONS:

 , Bulgaria () Service:  Car rentals
   Customer review rating
PROS: The reservation and the service provided, namely car rental was very easy and without any remarks. The car was in excellent condition and we had no problems on the road. We had to extend the reservation and there was absolutely no problem, the employees of the company were very complicated and responded immediately and we extended the rent only by email. We will definitely use the services of Motoroads again :)
CONS: We have no negative comment, everything was very professional.

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Very good service. Very good condition on the car. Very good price. Keep well thank you.
CONS: none

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I rented a car for two months and then extended my stay in the country ... motoroads.com were extremely kind hosts, with precise service and attention, which helped my trip to be fantastic. And the car was exactly what I wanted, ... .I would be happy to recommend this company to friends, and I would never replace them. !!
CONS: none

 , Belgium () Service:  Car rentals
  Family with children Customer review rating

PROS: Excellent service via Motorroads. The staff is very kind and attenetive to your requests. English spoken and no problem for communication. In the meantime we have already booked again with them and everything went fine again, Thank you kind regards Joffroy
CONS: None

 , Bulgaria () Service:  Car rentals
   Customer review rating
PROS: We are very happy with the car rental.
CONS: none

 , Switzerland () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Super fast and efficient company! Thanks again for your flexibility. I was really grateful that I could keep the same car longer than agreed. Meeting me after arrival and prior to departure made all the difference to me. This was definitely not the last time to book your services!
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: For the first time we rent a car during our stay in Bulgaria and all I can say is that we are more than happy. Exceptional service, friendly and helpful staff. You met all our expectations. The car was great-Kia Ceed SW 1.4 and in excellent condition. Thanks again, we will use the services in the future. I recommend Motoroads to everyone, because everything is organized so that everyone gets the highest level of service.
CONS: none

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I always use the services of Motoroads. I recommend them to everyone. Thanks
CONS: .

 , Bulgaria () Service:  Car rentals
  Mature couple Customer review rating
PROS: We are very satisfied with the provided service. There are no hidden fees and conditions. Responsible and correct attitude. We would take advantage of the company's services again and would recommend it to anyone who needs a car rental. Thank you!
CONS: none

 , Germany () Service:  Motorcycle rental
  Group of friends Customer review rating

PROS: Booking was super easy. The scooters were at the airport at the agreed time, where we received a great briefing. We were able to return the scooters to the airport as agreed. This was very straightforward. It wasn't the first time we booked with you. And definitely not the last time. Renting a vehicle is fun. The scooters were in perfect condition. We would rent there again and again.
CONS: None Nothing

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Very nice honest and professional people. I will recommend it to anyone who would like to rent the car. Thank you to Emma and Hristo. Hope to see you again.
CONS: Nice and appropriate service. Well done.

 , Luxembourg () Service:  Car rentals
  Group of friends Customer review rating

PROS: We rented a BMW 3rd series convertible and had a wonderful time with the car. The service was superb, the car was delivered to our hotel and picked up at the end. Clean, well maintaned and pretty ok for a rental. The service exceeded my expectations and I would absolutely recommend it, and use it again in the future!
CONS: none

 , France () Service:  Car rentals
   Customer review rating
PROS: Nous louons le véhicule de nos vacances chez MOTOROADS pour la 6e année consécutive, pour les mêmes raisons: le professionnalisme et l'amabilité des gens trouvant toujours la solution la plus adaptée pour leurs clients et ce, sans s'économiser. Quelle que soit l'heure à laquelle vous repartez ou arrivez, quelle que soit la situation sanitaire, ils vous attendent, vous appellent, se mettent en quatre pour que tout se passe le plus facilement possible pour vous. Les véhicules sont impeccablement propres, fonctionnent impeccablement et sont plus qu'agréables, que vous soyez passager ou conducteur. Merci encore pour tout! Nous reviendrons chez vous, c'est sûr !!!! - - - - - - - - - - - - - - - - - We are renting our vacation vehicle from MOTOROADS for the 6th consecutive year, for the same reasons: the professionalism and friendliness of people always finding the most suitable solution for their customers, without saving money. Whatever time you leave or arrive, whatever the health situation, they will wait for you, call you, go out of their way to make sure everything goes as smoothly as possible for you. The vehicles are immaculately clean, run impeccably and are more than pleasant whether you are a passenger or a driver. Thanks again for everything! We will come back to you, that's for sure !!!!
CONS: But nothing!

 , Belgium () Service:  Car rentals
   Customer review rating

PROS: We have used Motoroads 3 times now and they continue to exceed our expectations. The service is always professional, relaxed and stress-free. We would recommend them to anyone - they are a great role-model for other bulgarian companies in the area of customer service. Thank you!
CONS: None - keep up the amazing work!

 , United Kingdom () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Great service by motor roads. Good communication prior to pick up. Booked the 750gs and got the 850 which was great. Great bike for riding around the Alps. Simple pick. Would defo use again!
CONS: none

 , Czech Republic () Service:  Transportation
  Mature couple Customer review rating

PROS: I have been using Motoroads services regularly for 4 years, every time when I travel to Bulgaria. This company arranges for our family transfers from the airport in Burgas to Sozopol and back. This company is completely reliable. And reliability is just the main thing I demand. It never happened that they did not arrive or were late. I can really rely on their services. Prices are comparable to others and I also appreciate the system of booking and issuing a voucher. I will definitely use this service in the years to come and I can only recommend it to everyone. Ctibor Dušek, Prague
CONS: None

 , Germany () Service:  Motorcycle rental
   Customer review rating
PROS: The service could not have been better! Pickup location was in the center of Cannes, in front of the bus station. We even got some very nice suggestions for the area. Very nice, keep it up!
CONS: Motorcycle was just a little dirty in the footwell, but after a day at the beach it gets dirty anyway. So no big deal.

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I rent a car from Motoroads for a second time. I'd like to express my admiration to the team and the end to end service they provide to their customers. Firstly their website is very intuitive, very easy to navigate. They provide a variety of cars you can choose on an acceptable price. Even their first class automobiles that I used have a fair price. I'd like to also recognise their flexibility to accommodate last minute changes in their customer requirements.
CONS: n/a

 , Bulgaria () Service:  Car rentals
  Group of friends Customer review rating
PROS: For the third time I rent a car from Motoroads and once again I am very satisfied with the service. Cars are in excellent condition, friendly and flexible service, no hidden costs. I would gladly recommend them!
CONS: none


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