» Customer reviews for service

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
 Customer feedback » Review services
 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Fantastic company would 100% recommend them to anyone who is looking for hassle free car rental and reliable cars. Their customer service is fanstastic and available 24/7. Have been using motor roads for 2 years and have never been disappointed once!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Motoroads is an amazing company!!!! Highly recommend!!! I have been using their services several times a year since 2011, never changed the company. And I have never been disappointed! Fantastic if customer service, 24 hr help line, reliable cars. Last time I had a brand new car.
CONS: None

 , Дания () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service,new cars,always on time ,very loyal.I have used motorroads servisec the last 3 times and I am very satisfied.Highly reccomend .
CONS:

 , Netherlands () Service:   CAR RENTALS 
   Customer review rating
PROS: Excellent service! Hired for 4th time already and they are always ready on standby at the airport with sign with my name on it. Cars are in clean and good order. Have had no problems with their cars in either diesel or benzine models. Air-con works great in hot Bulgarian weather. But really their service is remarkable. With my last rental with them we had to extend our use with the rental, but this was not a problem. Contacted them via email in the weekend and got a reply saying it was no problem. Just had to confirm booking via a provided link and it was arranged. Really highly recommended to rent from Motoroads!
CONS: None!

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Once again, tenth time, a very good job - good service, good car, no problems at all. See you next spring. Special thanks to Christo.
CONS: non

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Nice people, really kind and understandable. All my demands were satisfied. Тhank you once again!
CONS: Nothing to say here :)

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Highly recommend Motoroads, excellent service, helpful friendly staff,
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Every time everywhere PERFECT service.
CONS: Non,nothing

 , Netherlands () Service:   CAR RENTALS 
   Customer review rating
PROS: Great service! Timely pickup at airport, quick to arrange everything. Third time renting from motoroads.com and is only great experience so far. Really recommended!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We have used Motoroads for a good number of years and have found them bvery reasonably priced and efficient and the staff are all very friendly and helpful. We have recommended Motoroads to all our friends going out to Bulgaria and have never regretted it.
CONS: None really

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Много точни, много любезен персонал. Съответствие между цена и качество, автомобила беше страхотен, чист, добре поддържан.с удоволствие бихме си ползвали услугите Ви отново. Поздрави от Кипър
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I highly recommend Motoroads. I have used their services 3 times now. Their staff has always been punctual, friendly and helpful. Great Service. Will use them again.
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Best credit to All staff from Moto Roads Easy booking, always on time for drop off and pick up the car, Yes - Recommends
CONS: Well done to All MOTO ROADS

 , Switzerland () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: We were very happy with the Motoroads.com service. The preparation and communication before our trip was very good and helpful, the service when we took over the bikes and when we brought them back was efficient and very friendly. We had a great tour from Barcelona into the Pyrenees and no troubles with the bikes.
CONS: -

 , España () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Cada año usamos este servicio, son muy profesiones, puntuales, la comunicación es excelente y a un precio muy competitivo. Recomiendo esta compañía por la magnífica experiencia durante 6 años
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have use them for two years now. Good service, always on time. Thank you guys! See you again.
CONS:

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Както и много други пъти получих пълно съдействие от екипа на фирмата, много хубава, нова кола, която ми бе предоставена по най-удобен и достъпен начин. Много коректно отношение. Благодаря!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great flexible service at attractive competitive prices. Straight forward transaction, with no hidden extra. Friendly staff who care about what they do and value returning client.
CONS: None

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellent Service! Very professional and accommodating! Thank you for all you do Motoroads!
CONS: N/A

 , Hungary () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Accurate, reliable service. Thank You!
CONS:

 , Канада () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Super service! Super voiture! Super prix! Emma est super disponible, flexible, gentille et professionnele! Je propose Motoroads a tout le monde! 5/5*💓
CONS:

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Често наемам автомобили от тях. Изключително коректни и любезни. Имам им пълно доверие и то се потвърждава при всяка среща. Браво на целия екип! Привилегия е да бъда техен клиент.
CONS:

 , Sweden () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: Rented a Honda Africa Twin at Malaga airport. Very friendly and professional staff (Paco) was there with the bike to meet me. Easy pick-up without any hassle. Bike was in perfect condition and Paco even offered me “suggested routes” up in the mountains. Drop-off was equally easy, dropping bike off just outside the airport terminal.Very smooth. Overall an excellent, FIVE STAR experience and highly recommend!! ..
CONS: A “discount voucher” for return customers should be offered.

 , Germany () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: very good service, friendly and professional stuff in Mallorca, service exceeded any expectations, 5 stars out of 5. highly recommended!
CONS: none

 , Spain () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Muy profesionales! Excelente servicio , coches y atención al cliente. Mucha transparencia en todo momento . Sin duda alguna es la mejor empresa de rent-a-car en Bulgaria. Recomendable al 100%.
CONS: None

 , Canada () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: ОТЛИЧЕН СЕРВИЗ,БЛАГОДАРНОСТ НА ЦЕЛИЯ ЕКИП НА МОТОРОДС!! ЦЕНИ И ОБСЛУЖВАНЕ С КЛАС ,ПО ДОБРИ ОТ МНОГО ОТ "ГОЛЕМИТЕ" В ТОЗИ БИЗНЕС,АКУРАТНИ И МНОГО ТОЧНИ С ВРЕМЕ,ИНФОРМАЦИЯ И УСЛУГА ЗА КЛИЕНТА ПОСЛЕДНИТЕ ШЕС ГОДИНИ ПОЛЗВАМ САМО ТЕХНИТЕ УСЛУГИ И АКО СА ВСЕ ТАКА И ЗАНАПРЕД,НЕ БИХ СИ И ПОМИСЛИЛ ДА ГИ ЗАМЕНЯ ПРЕПОРЪЧВАМ НА ВСЕКИ, КОЙТО НЕ Е ПОЛЗВАЛ ТЕХНИТЕ УСЛУГИ-ОПИТАЙТЕ, БЪДЕТЕ ВЗИСКАТЕЛНИ КЪМ ВСЕКИ ДЕТАИЛ....И ЩЕ СЕ НАСЛАДИТЕ НА ПРЕСТОЯ СИ С ВЪЗМОЖНОСТА ДА ПОСЕТИТЕ ВСЯКО ЖЕЛАНО ОТ ВАС СЪБИТИЕ,,,НАВРЕМЕ ,УДОБНО И БЕЗ ПРОБЛЕМНО! БЛАГОДАРЯ ВИ ТИМ МОТОРОУДС, ВИЕ СТЕ ОТ НАЙ ДОБРИТЕ!! ДО НОВИ СРЕЩИ....
CONS: НИКАКВИ ЗАБЕЛЕЖКИ!!!

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: excellent safe driver Lubo, really informative guy and right there waiting on both legs
CONS: none

 , Sweden () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: Me and my brother in law rented two motorbikes (BMW) in Munich for a week long alptour. When you get older (I am 69), you want a little more comfort in life. So we took the airplane from Stockholm to Munich in the morning and three hours later we got our bikes at Motoroads! The office was ease to access from the airport - train direct to Ost Bahnhof and then only ten minutes walk to shop. The bikes and all the paperwork was prepared by the staff. The staff were excellent and the bikes in perfect condition - good value for money! After renting motorbikes at Motoroads, I say: Live easy - Fly, rent and drive! Sven from Sweden
CONS: None

 , United States () Service:   CAR RENTALS 
   Customer review rating
PROS: Moto Roads is a great company to rent from. Great service and the cars are good. They make sure to respond quickly and will even deliver the car to the place your staying and pick it up. The convenience is unsurpassed. I have rented already over 4 times and will book again soon. Keep up the great job!!!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I travel to Bulgaria several times a year and have rented cars from Motoroads for the last few years. The level of service is excellent. A good selection of cars that are clean and always ready for when you arrive.
CONS: None

 , Germany () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We got our Kia Rio on our arrival at the Sofia airport. The car was comfortable in every respect for us and our son. The rental procedure was easy and quick, the staff is competent and friendly. We had no problems traveling through the country.
CONS: The construction of the front apron does not allow to drive on dirt roads.

 , България () Service:   ATV & QUAD 
  Solo traveller Customer review rating
PROS: Благодаря на екипа на Motoroads за бързата реакция по организирането и наемането на АТВ в Боровец! Изживяването беше много приятно, придружаваше ни много мило момиче за водач, съобразявайки се с условията и моите умения!
CONS:

 , Spain () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We have rented two cars for 8 days in Bulgaria. Very good service. Good cars. Delivery in hotel an drop off in airport, all on time, quickly and without problems. Friendly service. If we travel forward to Bulgaria, we'll repeat!
CONS:

 , Обединеното кралство () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Много съм доволна от услугата. Чудесна и комфортна кола. Няколко пъти ползвам фирмата, никога не съм имала проблеми. Препоръчвам ви на приятелите си, благодаря ви!
CONS: Нямам

 , France () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: We rented a 1200 GS BMW in Faro Portugal. The bike was in excellent condition, absolutely clean and we didn't have any issue with it once we became familiar with the electronic. The personnel was very friendly, competent and honest. I received a reimbursement as they realized there had been apparently an error on my reservation.
CONS: The bike had a top case but no foam cushion for the passenger so it was a bit rough and uncomfortable after several hours of ride. this little equipment which exists would be welcome as a standard

 , France () Service:   CAR RENTALS 
   Customer review rating
PROS: Depuis quelques années maintenant, nous avons pris l'habitude de louer un véhicule chez MOTOROADS lorsque nous nous rendons en Bulgarie. Le service est absolument parfait. Notre avion avait plus de 2 heures de retard, si bien que nous sommes arrivés à l'aéroport de Sofia à 3 h du matin, au lieu de 00H40. Quelqu'un nous y attendait, si bien que nous avons pu récupérer la voiture, en dépit de l'heure très tardive (ou très matinale...). Systématiquement, nous trouvons de la monnaie dans la voiture, ce qui nous permet de régler le parking. Ces détails rendent la chose très très agréable. Nous louerons de nouveau un véhicule chez eux : cette société est pour nous une référence! :)
CONS: RIEN

 , Швейцария () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Alles hat bestens geklappt. Das Auto war fast neu, sehr sauber, der Kindersitz war zwar von den weichen, hat aber seinen Zweck gut erfüllt, das Auto war voll getankt, sogar Sonnenblende für das Kind war vorhanden. Der Service ist super. Wir sind mit dem letzten Flug angekommen, man hat aber um Mitternacht auf uns am Flughafen gewartet. Bin sehr positiv überrascht und werde mit Sicherheit wieder bei Motoroads buchen. Danke für alles!
CONS: Es gibt nichts Negatives zum berichten.

 , Cyprus () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Hired a mini Van for 9 people. Driver arrived in time at Thessaloniki Makedonia airport and was polite. A second key was dispatched via courier service as soon as we informed the company there was problem with the car key. Car was in good condition. No questions asked or further checks regarding the car condition when returned, as it was fully insured. Company was responsive in Viber messages and telephone calls. Happy with overall service. I would recommend the company.
CONS: Although a second key was received the next day after informing the company that there was a problem with the one we had, I would suggest the company to provide a backup key to the driver during vehicle collection if possible.

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Have used this company for many years for our transfers to Bansko. Our trip out this August was as reliable as all our other trips with safe, courteous drivers. No hesitation in recommending Motoroads.
CONS: None at all.

 , Netherlands () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I rented a BMW R1200GS in Faro a couple of weeks ago. Pefect bike, brandnew and with all possible accessories available. I had a wonderful trip through the Algarve. The bike was handed out by Hertz who's locaton is conveniently close to the airport.
CONS: Herz does not accept AMEX for Bikes. Which was a surpise to me because I always AMEX when renting cars because AMEX covers all my extra insurances on the rental. This could have been communicated when renting the Bike. Furthermore all was more then great!

 , Israel () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We rent car for the second time in a row and are very satisfied with the service. And next time we will again rent a car from you.
CONS:

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Once again a very good job - good service, good car, no problems at all. See you in October.
CONS: no cons

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We have used Motoroads for a few visits now from Sofia Airport and on each occasion their service has been first class. Their representatives have always been polite and helpful and the cars clean and reliable. The booking process from the UK was extremely easy and we will have no hesitation in using them again.
CONS: None

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Excellent service. Punctual and efficient. Good driver, smooth journey Sofia to Bansko.
CONS: None

 , Cyprus () Service:   CAR RENTALS 
   Customer review rating
PROS: I rent a car in may and also in July. The service was grade and the cars new and in Excellent condition .Also in May they upgraded our reservation. The quy in varnas airport was fantastic. Looking forward for the next time
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have used these services several times and have all ways been happy with the service the cars are clean and mechanically good my only issues with the service is I have never been given the model of vehicle that I actually booked but as I said previously the cars are in good condition
CONS: Different spec vehicle supplied not what I booked

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Have used Motoroads for the last 2 years, since we started to visit Bulgaria. Fantastic service, the Sofia Airport pick up is hassle free. Cars always clean, great and safe to drive. Will continue to use Motoroads
CONS: NONE

 , Denmark () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We used Motoroads.com this summer, when we visited Bulgaria. We arrived to Varna Airport 30 minutes later than expected - but the driver was waiting for us in the airport. The driver was a very nice an polite lady - and we were safely driven to Sveti Vlas. I will recommend Motoroads.com.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: I have been using Moto Roads to transport me from Varna Airport to Byala for the past 6 years. The level of service is amazing. The booking process is quick and easily accessed. The driver who picks me up is amazingly punctual, professional and friendly. I cannot rate Moto Roads highly enough. A Five Star Service. Thank you!
CONS:


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