Customer Reviews -

 Customer feedback » Review services
 , Spain () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Very nice and new cars and excellent staff. Few times I rent a car from Sofia airport and always happy with Motoroads even if I have a late flight 😊
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: Very easy pick up and drop off. Met at airport arrivals as described. Different car to one chosen but excellent alternative. Great value for money.
CONS: Had to pay cash.

 , Spain () Service:  Car rentals
  Mature couple Customer review rating

PROS: I have used rental car several times (for 5 years) New, comfortable, clean cars and very friendly staff. Thanks for everything!!!!
CONS: Any

 , Germany () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: We had booked 4 people and 4 motorcycles. Pick-up location was Lisbon Airport. Because of a flight shift we also had to re-book. Nevertheless, everything worked wonderfully. The bikes were ready, the handover / takeover went smoothly. Gladly we will book again with you!
CONS: none

 , Norway () Service:  Car rentals
  Mature couple Customer review rating

PROS: Everything was perfect. Picked up the car in Burgas airport, easy prosess with paperwork. No problem. We had rented the car for 5 weeks and did not have any problem with it! Also very easy to deliver it back. No problems and very nice staff. All very good.
CONS: None

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating
PROS: For the second time, I rent a car from Motoroads and I'm pleased. I recommend it!
CONS: The selected car may not be available for the order period

 , New Zealand () Service:  Car rentals
  Solo traveller Customer review rating

PROS:  Thank you to the entire Motoroads staff for their professionalism in the car rental service  During my stay in Bulgaria I had no problems with the car Iand the attitude of the company staff. Greetings.
CONS: none

 , Morocco () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Great treatment of the staff.
CONS: Very high deposit

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: I have used Motoroads for a number of years and must say, They are getting better and better! Thank you! Will strongly recommend it!
CONS: None

 , Spain () Service:  Car rentals
  Solo traveller Customer review rating
PROS: We have used your services several times several times, myself and my wife. Everything is perfect in service and cars. Thank you !!!
CONS: I have no comments.

 , Spain () Service:  Car rentals
  Solo traveller Customer review rating

PROS: We have already used your services several times, myself and my wife. Everything is perfect in terms of service and cars. Thank you !!!
CONS: I have no comments.

 , Finland () Service:  Car rentals
  Mature couple Customer review rating
PROS: Excellent service as always.
CONS: None

 , Israel () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: I had an excellent experience renting a BMW R1200GS Motorcycle from MotoRoads in Krakow, Poland. They delivered the bike and gear to my hotel and picked up everything when I returned. Marcin's customer service was great!
CONS: Nothing negative.

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: Great service,very helpful and smiley team . This was my 3rd time renting car with motoroads.com and as the previous 3 times fully satisfied and happy with the service. I did not get exactly what i have ordered but it was a lucky coincidence, because the type of car which i ordered on the way to airport got clutch breakdown - resulting in slight delay. But the good news i got same class car and discount for the inconvenience. The team was very helpful and cooperative! Very satisfied! I will keep using motoroads services !
CONS: none

 , Germany () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Everything was great. At the airport in Chania, an employee of the company welcomed me; the paperwork was done in a few minutes and I was ready to leave. I got a brand new machine and during the whole week there was not a single problem. For the emergency I had the mobile phone number of the employee of the company. The return of the machine at the airport went smoothly and was a matter of 5 minutes. Everything was perfect.
CONS: none

 , Bulgaria () Service:  Car rentals
  Mature couple Customer review rating
PROS: Very pleased with their friendly and professional service. Have been using motoroads for a number of vacations and can highly recommend.
CONS: Can't think of any

 , Israel () Service:  Car rentals
  Family with children Customer review rating

PROS: Best company I have rented so far.
CONS: none

 , Ecuador () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: Extremely pleased with this company. Very professional and excellent actitud towards us. Highly recomendable!
CONS: None

 , Bulgaria () Service:  Car rentals
  Mature couple Customer review rating

PROS: Fast reaction, I’m time pickup and dropping the car. I’m satisfied with my rent from this company.
CONS: Nothing major

 , Germany () Service:  Car rentals
  Mature couple Customer review rating
PROS: The handover and the return of the car proceeded very correct. A very friendly young man was waiting for us at the airport Burgas on time. The car was clean an well prepared, so that we could start our tour along the shore of the Black Sea immediately. Everything went without problems. Price and service were extremely good, so that we can recommend Motoroads to anyone.
CONS: Unfortunately our vacation passed too fast :(.

 , Bulgaria () Service:  Car rentals
   Customer review rating

PROS: I am very pleased with this company. Absolute professionals, friendly attitude, always available. I recommend it!
CONS: There is no.

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Simply, the best!
CONS: none

 , Germany () Service:  Car rentals
  Solo traveller Customer review rating

PROS: An extremely correct and expeditious representative of my company handed over the car to Sofia Airport, which - despite the late hour of flight - was on time at the airport. The same thing happened with the return of the car. I am satisfied with the service and I recommend this company! I will use it in the future!
CONS: none

 , Iceland () Service:  Car rentals
  Mature couple Customer review rating
PROS: Good service of nice people. Everything went as promised. Car good. Price very fair. We will look again for Motoroads service. Anna and Petаr, frequent travelers in Bulgaria.
CONS: none

 , Israel () Service:  Car rentals
  Mature couple Customer review rating

PROS: Twice i used your excellent service in Bulgaria: Sofia in a first and Varna in a second. Next time i will get the rental car from you only.
CONS: none

 , United Kingdom () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: Having booked this through Motorroads from the UK, I didn't know what to expect when arriving at Istanbul IST with bag, helmet and no back-up plan but all went smoothly. Hassan and Co were at the airport on time to meet me with the bike and sort all the paperwork - very quick process. I rode down beyond Terkidag, met some friends (who had shipped their bikes to Sofia) and we caught the ferry from Gallipoli (via the coast road) to Cardak then on to Balikesir on the most amazing mountainous roads - then through Ayfon, Konya and on to Cappadocia (via the salt flats around Eskil) for a couple of days. Great mountainous or high-plain roads, beautiful landscape and lovely, friendly people. Surprisingly, given the rewards, there were very few tourists and even fewer bikes. After a long ride back to Istanbul (500 miles), I Dropped the bike and the guys removed the side panniers from my bike for the mad Istanbul traffic. They couldn't have been more helpful and friendly... washed the bike, gave me coffee and a tour of their workshop. 2400k completed in 8 days so I paid a bit for excess mileage but this was reasonable. On the last day, the chaps came to pick the bike up from my hotel. I highly recommend Motoroads for their straightforward and friendly service!
CONS: Slow response by email prior to trip.

 , Israel () Service:  Car rentals
  Mature couple Customer review rating

PROS: Everything went perfect with our car rental. Recommend.
CONS: n/a

 , Slovakia () Service:  Car rentals
  Group of friends Customer review rating
PROS: Only a week ago we (group of 12 friends) came back from 5 days trip visiting a number of Bulgarian historical sites and National parks. Based on previous very good experiences with Motoroads car rental, this time we rented a coach with a driver. His name was Rumen and he was much more then an excellent driver, guiding us through all places we intended to see. I would greatly recommend this kind of services provided from Motoroads as a chipper and much better alternative than a tour from tourist agency.
CONS: any

 , Czech Republic () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Athens with BMW GS 1250 from Motoroads was super with friendly personal and reliable rent company!
CONS: none

 , Canada () Service:  Car rentals
  Mature couple Customer review rating
PROS: Will highly recommend this Company. Used it for the second time and will never look for another one. Excellence service, cars in great conditions. We were late to return the car, as we were stuck in a traffic for an hours and no problem - the Lady was smiling and understanding. The red tape is minimum and very fast and organized. I recommended it to all my friends here. Everybody's happy. Don't look anywhere else, just try these guys. THANK YOU AND SEE YOU SOON.
CONS: No such thing.

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I've rented a car from them and everything was so perfect. The car was in great condition and I recommend them to everyone. I'll definitely rent a car again. Thank you
CONS: none

 , United Kingdom () Service:  Car rentals
  Group of friends Customer review rating
PROS: I have used Motoroads on and off many times over the past 14 years. I always had excellent service and support and most importantly never any hidden or additional costs added. Can recommend them as they are friendly and helpful at all times.
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: The service was at a high level. The car was in perfect condition, the employees were smiling and welcoming. Communication was very easy. We are happy and always use their services.
CONS: none

 , Netherlands () Service:  Car rentals
  Family with children Customer review rating
PROS: Best car rental in Bulgaria! We travel to the country every year and this year we actually needed a car at the Thessaloniki airport with return to Sofia after two weeks. This was not a problem at all. Our contact was waiting for us on time and was very helpful and patient even that we arrived at midnight with two crying kids. We did get a newer and better car than booked including excellent condition children seats! This was sofar the only bulgarian car rental company who provided exactly what we wanted and even more without communication problems. Thank you very much Motoroads! Next year we will rent from here again!
CONS: None

 , Netherlands () Service:  Car rentals
   Customer review rating

PROS: This is really my go to rental company in Bulgaria (Sofia). We've rented with them for the last 6 or 7th time and each time with great service. From pickup at the airport to drop off. Cars are good, clean and comfortable. Whether it's a gasoline or diesel there has not been a problem with any of the cars. Really recommended car rental company for sure!
CONS: None

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Used Moto Roads many times over the years. They're reliable, efficient and reasonably priced. Would recommend.
CONS: None

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: First time I used their service! Definitely will do it again! Thank you for your service!
CONS: .

 , Netherlands () Service:  Car rentals
  Group of friends Customer review rating
PROS: All was super. Fast communication, nice car. No extra charges. I'll return, thanks! We've taken the Renault Transit for 17 days and had a perfect journey between Pirin, Rila and Rodopi mountains.
CONS: Nothing to say: )

 , France () Service:  Car rentals
   Customer review rating

PROS: We rent regularly - every year, and sometimes several times a year - a vehicle at MOTOROADS and this, for 4 years now. The cars are clean, in perfect technical condition. The service is more than satisfactory: even when your flight arrives at 3am, 2 hours behind schedule, the people at MOTOROADS are waiting for you. There was never the slightest mishap on their part, nor the slightest problem on the car or in terms of communication and service. We will continue to use their services, and we will definitely recommend them ! Good job guys !
CONS: DO NOT CONS

 , Romania () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: The local partner of Motoroads and Lucian the owner were great :) Great bikes, great service, absolutely nothing to concern!
CONS: None, see above.

 , France () Service:  Car rentals
  Family with children Customer review rating

PROS: All was perfect - communication, service, timing, the Car! We had a great family trip in Bulgaria and Greece and were so happy to rely on the fantastic car we had. We rent a car in a lot of countries and could say with no hesitation that Motoroads provides the best services.
CONS: Impossible to find.

 , Germany () Service:  Motorcycle rental
  Family with children Customer review rating
PROS: Rented a scooter in Olbia Sardinia. The Scooter was in top condition. The репресентативе even waited for us on Sunday evening despite a flight delay and was in contact with us on Whats App. Will use again.
CONS: None

 , Germany () Service:  Car rentals
   Customer review rating

PROS: Best service so far I had in Bulgaria!
CONS: No Cons

 , Italy () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Rented a motorbike for a week in Greece. Everything run smoothless. Bike was as expected and communication was great.
CONS: Nothing that could not be quickly solved through straightforward communication!

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: Used motoroads many times in the last 5 years and have never let me down. The cars are in good condition and reasonably priced. The staff are very friendly and punctual. Highly recommended!!
CONS: Having used over a dozen times now, never experienced any.

 , Malta () Service:  Car rentals
  Family with children Customer review rating
PROS: It was not our first car rental with this company And as usually everything was great! Keep up the quality of the service on this level!Thank You!
CONS: none

 , Israel () Service:  Car rentals
  Family with children Customer review rating

PROS: This is the third time I have ordered a car. Great service. Next year I plan to rent a car again.
CONS: none

 , Slovakia () Service:  Car rentals
  Group of friends Customer review rating
PROS: We very much appreciate the easy communication and perfect services offered by Motoroads for late evening transfer from Burgas to Primorsko and back ( 1 - 11, August 2019).
CONS: none

 , Netherlands () Service:  Bicycle rental
  Solo traveller Customer review rating

PROS: I rented the CROSS Touring LUX bike for a week, for 400km in total over paved road and sometimes rougher ones. Generally a fine bike with good brakes, smooth gears and comfortable enough seat.
CONS: After a few hundred km I found out the tires didn't fit the wheels/rims very well and the tire developed a slight bump.

 , United Kingdom () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: Моторбикес were as requested in our case 4 Royal Enfield Himalayans. Pick up and drop of went relatively smoothly. Good friendly service
CONS: It would have helped if there had been some clear signage at the collection point to indicate that it was the site of a Motoroads office. Only a minor criticism as I had checked on Google earth so I recognised the building others may not?


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