Customer Reviews -

 Customer feedback » Review services
 , Israel () Service:  Transportation
  Family with children Customer review rating

PROS: I have been working with the Motoroads team for several years now. As usual, everything was at a very good level of service: the car was as ordered, the child seat was as agreed, the registration of the car upon receipt and upon return was done clearly, accurately and on time. A very good team, very good and convenient service. Reasonable prices and excellent communication in different languages. Thank you. We are very pleased and will continue to order cars from this company. With respect, Alex (we traveled around Bulgaria with my wife and 1-year-old child)
CONS: Didnt recognize

 , Spain () Service:  Transportation
  Group of friends Customer review rating
PROS: Everything was fine. We were a group of students who needed a transfer to go from Sofia airport to another city in Bulgaria. The round trip was perfect. We will definitely use this medium on future visits to Bulgaria. Thank you very much for your professionalism.
CONS: none

 , Argentina () Service:  Motorcycle rental
  Group of friends Customer review rating

PROS: We rented 4 bikes to tour Croatia, Montenegro and Bosnia in 2024. The people at Motoroads were very responsive and proactive. When my bike had a SW issue, they dispatched a replacement bike straight to where I was so I didn't lose any time because of the issue. When I broke a windshield, they were understanding and found a reasonable price for the replacement. Great experience, great bikes, great people. Will recommend them anytime.
CONS: None

 , Israel () Service:  Car rentals
  Family with children Customer review rating
PROS: As usual: everything was accurate and correct. We received the car at the hour that the car was ordered and it was given back exactly at the time when it was supposed to be returned. There were no problems. Great team, convenient service, good communication. We are very satisfied, thank you very much.
CONS: Great team, convenient service, good communication. We are very satisfied, thank you very much.

 , Greece () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I am renting cars since more than 8 years at Sofia airport with motoroads. No surprise, everything perfect each time, and lastly I received a brand new car, less than 14.000 kms. Thanks one more time.
CONS: none

 , Czech Republic () Service:  Motorcycle rental
  Mature couple Customer review rating
PROS: Borrowed motorcycle BMW R 1300 GS. All service was perfect, despite the complications we caused by the late arrival. Thank you
CONS: No

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: Efficient, friendly, flexible, reliable and with easy communication. Plus good, clean vehicles. Always the same after many, many ears. Would definitely recommend.
CONS: None

 , Bulgaria () Service:  Car rentals
  Family with children Customer review rating
PROS: Excellent service. The motoroads team in Bulgaria was very helpful (Thanks Ema) and addressed all my concerns - from choosing the right vehicle (Toyota Corolla Wagon - Hybrid) to accommodate a different drop off location. The pick and drop off was flawless. Will definitely use them again.
CONS: None

 , Belgium () Service:  Car rentals
  Family with children Customer review rating

PROS: Reliable car rental with the exclusive option of picking up or returning the car in every single town in Bulgaria even small for a reasonable extra fee. Family friendly policy as they are the only one not charging extra for child seats!
CONS: Car had a high mileage but it was kept in an excellent condition, like new.

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating
PROS: 4 months ago, I have used Motoroads a number of times when visiting Bulgaria. Their service has always been excellent and I will definitely continue to use them in future. Would highly recommend.
CONS: none

 , France () Service:  Car rentals
  Solo traveller Customer review rating

PROS: What else, I am a client since 8 years renting cars. Expecting you at the airport with your name, always on time, collecting back in the night. Cars in excellent conditions, answering at any request by mail, by phone. Always helpful, smiling and fair prices. Thanks again.
CONS: none

 , Hungary () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: The engine was in perfect condition, the service was fast and smooth. The Africa Twin I rented is an excellent motorcycle with a DCT gearbox.
CONS: none

 , Austria () Service:  Motorcycle rental
  Group of friends Customer review rating

PROS: My brother and I booked 2 BMW-bikes for a trip in Portugal. The Motoroads team answered all my question before we started from home. At the airport we met a assistant (thanks to Mario), took our bikes and started the trip. Bikes have been in best conditions. The return of the bikes was simple and easy.We would be pleased for our next trip with Motoroads.
CONS: No cons

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating
PROS: For many years we have been using Motoroads for our frequent visits to Bulgaria. They are always reliable, efficient, friendly, flexible and easy to communicate with. Ema, the online contact and a regular meeter and greeter, is lovely to deal with. Yes, the cars aren't as new as some hire companies offer, but they're always in good condition.
CONS: None

 , Italy () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I travel with this company every time and am impressed with the service. They are always correct and come on time! I will use your services in the future!
CONS: I travel with this company every time and am impressed with the service. They are always correct and come on time! I will use your services in the future!

 , Germany () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: We rented 3 BMW motorcycles, all almost new and in very good condition. No technical problems whatsoever. The USB socket in the cockpit and the sturdy cell phone holder were perfect. We navigated by cruiser. Delivery and collection on time directly from the hotel - great! Simple and hassle-free billing with credit cards. Competent and friendly communication via email and WhatsApp.
CONS: There is absolutely nothing negative to report.

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: We've been using Motoroads for years. Always been a great service. PIck up and drop off are very efficient. The staff are always friendly. Would definitely recommend.
CONS: None

 , Germany () Service:  Motorcycle rental
  Mature couple Customer review rating
PROS: Hello, we were in Madeira at the end of February 24 and rented a Suzuki V Strom 650 in Funchal for 6 days. Everything worked out great, the motorcycle was in great condition apart from a few signs of wear and had only run about 10,000 km. The price and the staff were really great. Always happy.
CONS: none

 , Bulgaria () Service:  Car rentals
   Customer review rating

PROS: Comfortable, reliable car, 7 seater, SUV with rear view camera, with a large trunk and high ground clearance. The company secured a car with our requirements at the right time. Extremely friendly service.
CONS: none

 , Germany () Service:  Motorcycle rental
  Mature couple Customer review rating
PROS: The Triumph wasn't the youngest, but it was in good condition, a new tire and brake at the front, suitcase, top case, everything as ordered. Technically no problems. Very nice handover. Everything was great, gladly again.
CONS: none

 , Germany () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Despite the age of the machine and despite the high mileage - both of which I knew and were communicated accordingly - the machine was in top condition: one tire and brake pads were new. No damages. The entire process went smoothly and without complications - with shuttle service. Everything was great. We'd love to come back.
CONS: none

 , Canada () Service:  Car rentals
  Mature couple Customer review rating
PROS: We have been renting cars from MotoRoads in Sofia for quite a few years now and every time they do not disappoint. Everything from the customer service to their vehicles is exceptional. Highly recommended....thank you Emma and crew!
CONS: none

 , Germany () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Everything went well ! Very good support from rental station in Malaga, motorcycle itself almost new and in very good condition. Oct 2023
CONS: none

 , Slovakia () Service:  Car rentals
  Group of friends Customer review rating
PROS: During the last ten years, the essential part of my frequent trips in Bulgaria were the “Motoroads” rental’s services. If we needed either a small or a big car, or microbus (coach) with a driver for a day , or a week, we’ve got always what we needed and often more than we had expected. At “Motoroads”, we met professional, helpful and kind staff. I would highly recommend their services and help in organizing both business and tourism trips.
CONS: /

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I rented a car for 5 days in Dobrich, Bulgaria. Car was in good technical condition, delivered on time. Also dropping off at Varna airport was without any problems. Hope to see you again in Bulgaria.Thank you
CONS: none

 , Israel () Service:  Car rentals
  Mature couple Customer review rating
PROS: Everything was amazing. We received the car we ordered right at the airport. Despite the time (4 am) we dropped off the car there, a company representative was waiting for us at the airport.
CONS: none

 , Spain () Service:  Motorcycle rental
  Mature couple Customer review rating

PROS: Good and serious service. They comply with what they offer.
CONS: none

 , Ecuador () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: The condition of the motorcycles was excellent and the service of the staff was great to answer any questions. I would definitely rent with Motoroads again and recommend it!
CONS: Their GPS was damaged and they provided us with cell phone support! It worked well but in a wind it came off and the phone fell at high speed, which caused the screen and certain parts to be damaged! The rest of the trip we had to tie him up a little so he wouldn't fall again.

 , United States () Service:  Car rentals
  Solo traveller Customer review rating

PROS: This is my third time using Motoroads renting a car. Absolutely no issues, wonderful service. The staff responsive, flexible and ready to assist with whatever may come along. Highly recommend!
CONS: none

 , Germany () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: I rented a motorbike in Porto. When I arrived the bike was already all set and ready.the motorcycle was in excellent condition.The man who provided me with the motorcycle was very correct and helpful.All I can say is: it doesn't get any better
CONS: none

 , United States () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Picked up a bike in Barcelon. Guys in the shop couldn't have been better. Rode all through upper Spain, parts of France and Monaco. Bike worked flawlessly.
CONS: None

 , Switzerland () Service:  Motorcycle rental
  Mature couple Customer review rating
PROS: We rented Vespas in Mallorca for 4 days. We drove 700km. The mopeds were in perfect condition, the reception staff were very friendly, and the administrative matters were dealt with quickly and quickly. same thing when returning. We would rent a motorcycle here again. Great and cool staff. Thank you for fulfilling all my special wishes😀
CONS: none

 , Spain () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: very well organized, no bad surprises at any stage. Scooter in good shape, local information before start, excelent service and follow up by Andrea in Menton. Will certainly repeat.
CONS: none

 , United Kingdom () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: We rented 2 bikes in Porto Portugal for 12 days, had a great time travelling around no problems with the bikes, was really easy to pick up and drop the bikes in Porto, the staff there were very helpful can definitely recommend them
CONS: none

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: Used for many years , great service every time .
CONS: none

 , Poland () Service:  Car rentals
  Mature couple Customer review rating
PROS: I rented a car for 18 days in Burgas, Bulgaria. Car was in good technical condition, delivered on time. Also dropping off was without any problems. See you again in Bulgaria :) !
CONS: none

 , Sweden () Service:  Car rentals
  Mature couple Customer review rating

PROS: Everything worked great.
CONS: In the advertising it seemed that the car rental was based in Baltchik where we were staying. But the car came from Varna with an addition of 1000 SEK.

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating
PROS: I have been using motoroads Bulgaria for over 15 years now, 3 times a year. I have seen them grow over this time and still they retain a friendly, professional, local service I would highly recommend them.
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: 4th year in a row using Motoroads for car hire. First class service every time, that’s why we return every year.
CONS: none

 , Germany () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Great communication with the company when booking, picking up and returning the car. I also had a discount on the final amount as a regular customer. The car was in pretty good technical condition and made my vacation in Bulgaria much more fulfilling for me and my parents. I would certainly use their services again.
CONS: None

 , Iceland () Service:  Motorcycle rental
  Mature couple Customer review rating

PROS: Our opinion was very good, good service, good attitude from the employees. We are very happy about everything and we would absolutely rent a bike from this company again.
CONS: none

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I rented a car for week in Bulgaria - very helpful and efficient service. Strongly recommend.
CONS: none

 , Bulgaria () Service:  Car rentals
  Family with children Customer review rating

PROS: For the second year in a row, we choose Motorroads for our summer car rental. Very accurate, responsive and kind! The car was as we expected, we had no problems. I recommend!
CONS: none

 , Cyprus () Service:  Car rentals
  Mature couple Customer review rating
PROS: Rented a car for a week in Bulgaria. Unstated of booked KIA RIO the Moto Roads give as Dacia Logan 2023 almost a new with just 2000 km. Perfect service, they are punctual and very friendly. Not the cheapest - but arguably best value for money. Thanks guys, you are the best!!!, Best regards.
CONS: no

 , Israel () Service:  Car rentals
  Family with children Customer review rating

PROS: Everything was ok. We're fully satisfied eith both business service and car's technical conditions and state. We will recommend our friends to rent cars in Motoroads Team. Thanks a lot for your service
CONS: none

 , Hungary () Service:  Transportation
  Family with children Customer review rating
PROS: Perfect job !everything happened as we discussed. Thank you!
CONS: none

 , Canada () Service:  Car rentals
  Family with children Customer review rating

PROS: We are using this company for years and they always provide excelent service . This year they give us Toyoto Corola Station Wagon Hydrid . This is an excellent car . i strongly recommend this company.
CONS: No

 , United Kingdom () Service:  Car rentals
  Group of friends Customer review rating
PROS: This is the fifth time we have used the services of Motoroads and as always everything was flawless. Always accurate and correct, always smiling and ready to help. If you need to pick up the car earlier, no problem. If you need to return it later, they are still available. If you need it, they can also deliver the car to Musala mountain. Therefore, we will continue to use their services.
CONS: There are none

 , Belgium () Service:  Motorcycle rental
  Mature couple Customer review rating

PROS: We rented a Royal Enfield Interceptor with side cases. the bike was in perfect state and had no Issues. We made a tour in south of Spain and had a beautiful trip in the Sierras (+ 1.000 km). Love the service and ease of renting! thx!
CONS: -

 , Germany () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: I had ordered 300cc scooter in Athens directly at the airport. I have to say that everything went extremely well All the paperwork could be completed in advance before boarding (via Viber). The device was technically flawless and was a lot of fun. I had my helmet, kidney belt and luggage net with me, but the topcase and second helmet could be reserved in advance. With the transfer of the deposit, nothing stood in the way of the 5-day short trip. The return, including the return of the deposit, was also quick and uncomplicated. 100% recommendation
CONS: Maybe a little short on time to only start the documents such as a copy of the driver's license and registration on the day of arrival


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