Customer Reviews -

 Customer feedback » Review services
 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: The service was at a high level. We've used Motoroads for the past 15 years when renting a vehicle in Bulgaria and they've always provided a reasonable price, vehicle type, and ease of booking. The team is always smiling, they are flexible and punctual, while the vehicles are always in great condition. We will continue to use the company's services in the future. Nothing negative to share over the past 15 years we've been using their services!
CONS: none

 , Austria () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Rented a R1250GS in Jan 2023 in Malaga with unlimited mileage. Perfect bike, perfect service, perfect price
CONS: None

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: Great service, easy collection and drop off. Will use again.
CONS: None

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Extremely good service. Everyone was very kind. The guy who gave us the car was extremely patient and kind. The whole organization was on point. The car was clean and in very good condition. All terms of the contract were met. I recommend this company. I will use their services again. Thanks! 😊
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: I have hired a car several times in the last couple of years. So far, so good! Excelent service and support Would recommend, Vasil
CONS: none

 , Austria () Service:  Motorcycle rental
  Group of friends Customer review rating
PROS: Everything went super smooth. first contact in April, clarifying a few details. made the booking in June, picked up the bikes (2x Tenere 700, 1x BMW 850, 1x BMW 750) in October. From first contact to returning the bikes everything was simply perfect and without any hassle. Super friendly and nice people in Marrakech + outstanding service (they even came up with some alternatives to our planned tour). Highly recommended and we will for sure use the service again.
CONS: none

 , Belgium () Service:  Car rentals
   Customer review rating

PROS: Very good service overall. Motor road is very responsive and helpful. The car was well maintained and car pick up at Sofia terminal happened smoothly. Thank you. Please keep up with this good service for an excellent price! I would recommend strongly Motoroads if you look for a good service for an excellent price and quality of service, King regards
CONS: none

 , Switzerland () Service:  Car rentals
  Solo traveller Customer review rating
PROS: That’s the fifth time I’ve booked a car with Motoroads. The service was impeccable, the car was delivered to the airport as always on time, the vehicle was in top condition. I had to change the place and time for the handover and that was also uncomplicated and easy, thanks to their friendly and flexible staff.
CONS: none

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: The most correct! The best and best prices. I have been their customer for years.
CONS: none

 , Germany () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Everything went smoothly and without any problems. The service in Athens was great. I will certainly contact MotoRoads again for my next booking.
CONS: none

 , United States () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Easy pick up/drop off. Motorcycle in good condition, full luggage options.
CONS: None.

 , Ireland () Service:  Car rentals
   Customer review rating
PROS: Hired car for 3 days at very good rate.We were greeted at burgas airport arrivals and shown to our car by a very pleasant man and all paper work signed and on the road in 5 mins and on return out deposit was exch as need for the keys and away we went..will definitely use again in a few months time when I am back.Would recommend highly. Thanks, Niall
CONS: none

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating

PROS: Pleasant staff and perfect service contributing to the good experience.
CONS: I don't have

 , United Kingdom () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: The second time I have used motoroads. Fist in Nice then this time in Malaga. Excellent service. Very friendly and helpful. Both occasions the bikes were in fantastic condition. Will definitely be using again. Far better than other motor cycle rental firms I have used.
CONS: Name.

 , United Kingdom () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: The second time I have used motoroads. Fist in Nice then this time in Malaga. Excellent service. Very friendly and helpful. Both occasions the bikes were in fantastic condition. Will definitely be using again. Far better than other motor cycle rental firms I have used.
CONS: Name.

 , United States () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: When the motorcycle I wanted was not available in Marseille, they got me in touch with Motoroads in Nice. The staff was friendly, thorough, and helpful. The motorcycle was well maintained and ready for me at the appointed time. The cost was competitive. There were no issues. I would/will use this service again!
CONS: No negative comments

 , United States () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: When the motorcycle I wanted was not available in Marseille, they got me in touch with Motoroads in Nice. The staff was friendly, thorough, and helpful. The motorcycle was well maintained and ready for me at the appointed time. The cost was competitive. There were no issues. I would/will use this service again!
CONS: No negative comments

 , France () Service:  Car rentals
   Customer review rating
PROS: At the risk of sounding trite: we have been using the services of Motorroads for 8 (or 9) years now, and we see no reason to look for an alternative. We are more than happy with the prices, the quality and maintenance of the cars, the quality of service, etc., etc. It's great when good things don't change!
CONS: We have no negative comments!

 , Germany () Service:  Transportation
  Family with children Customer review rating

PROS: We had booked a transfer from Bourgas to Obzor and back. Both drivers were on time and very nice. They were very helpful and had the child seats we requested.
CONS: none

 , Italy () Service:  Car rentals
  Family with children Customer review rating
PROS: Your service is exceptional, your efficiency, availability and kindness distinguish you. I chose your company based on the reviews, which evidently had anything but the formality, expressing true sincere satisfaction. I have to admit that they are indeed real. In addition to the norm, I then received a surprising upgrade that made my holiday even more beautiful. Greeted at the airport with a sign of your name, and taken back to the airport after the car has been checked at the end of the journey. My vote for you is 10 cum laude. Thank you
CONS: none

 , Malta () Service:  Car rentals
  Group of friends Customer review rating

PROS: Excellent service. There was a person waiting for us at the airport even though flight was delayed. The van we rented was in great condition. The customer service overall was perfect. Kind employees and helpful. Will definitely use this company again. Highly recommend!
CONS: Everything was good.

 , Ireland () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Thank you very much for the rental, the staff is very communicative, speaks English, I recommend it
CONS: none

 , United States () Service:  Car rentals
  Family with children Customer review rating

PROS: I used Motoroads services this year (2022) already for the 3rd time for car rental and 3-4 times for transfer. They were at the same high level as before. It so happened that the vehicle I had seen was not available. Motoroads offered me another vehicle in the same class that turned out to be a brand new 2022 model in excellent condition. I received the car at Sofia airport, the Motoroads associate was kind enough to pick up the car back from our hotel in Sofia on a day off. I recommend Motoroads for both car rental and transfers.
CONS: Absolutely nothing.

 , Austria () Service:  Motorcycle rental
  Mature couple Customer review rating
PROS: Great service, fast and uncomplicated. Multilingual, very friendly and professional staff.
CONS: No

 , Israel () Service:  Car rentals
  Mature couple Customer review rating

PROS: The service that MotoRoads provided was excellent! Very nice staff.
CONS: None

 , Germany () Service:  Transportation
  Family with children Customer review rating
PROS: I have been completely satisfied with the shuttle service with the trip from Sofia to Pazardhzik for well over 10 years Drivers are always very helpful and nice. The costs are also very reasonable. Will continue to use this excellent service
CONS: none

 , Netherlands () Service:  Car rentals
  Mature couple Customer review rating

PROS: Several times we rented a car with Motoroads, the last time in August 2022, and we were always completely satisfied: perfect and friendly handling, good car and and decent rates. Next time again!
CONS: none

 , Ukraine () Service:  Car rentals
  Mature couple Customer review rating
PROS: Very comfortable service, kind and polite staff - everything was just perfect. Highly recommend.
CONS: none

 , Ireland () Service:  Car rentals
   Customer review rating

PROS: Friends, I will be short but comprehensive...!!! An incredible and luxurious trip, this time we were also with our friends from Ireland and they were impressed by the services of Motoroads...!!! Until the next meeting...September...:))
CONS: none

 , Switzerland () Service:  Car rentals
  Mature couple Customer review rating
PROS: We were once again in Bulgaria from 15.08.- 05.09.2022 and rented a car from Moto Roads for the fourth time. It worked, as always, excellent, the car (a newer Renault Captur) was handed over to us at the airport, delivery was then on 05.09. at 06:10! also at the airport directly in front of the entrance, to our complete satisfaction, we will also book in the future only with Moto Roads, by the way at a very good price, thank you!
CONS: Booked 4 times, no negative experiences!

 , United States () Service:  Transportation
  Family with children Customer review rating

PROS: Absolutely great service. I used them twice in the past seven years and both times they performed as expected. Clean cars, kind and safe drivers. Last time my flight was canceled and the air company kept rescheduling my flight. So, I kept rescheduling my pick up time with Motoroads. They were very flexible and accommodating! Highly recommend for everyone who needs transportation services in Bulgaria.
CONS: None

 , United States () Service:  Transportation
  Family with children Customer review rating
PROS: Absolutely great service. I used them twice in the past seven years and both times they performed as expected. Clean cars, kind and safe drivers. Last time my flight was canceled and the air company kept rescheduling my flight. So, I kept rescheduling my pick up time with Motoroads. They were very flexible and accommodating! Highly recommend for everyone who needs transportation services in Bulgaria!
CONS: n/a

 , United States () Service:  Motorcycle rental
  Solo traveller Customer review rating

PROS: Very accommodating, knowledgable and friendly service. I rented a Triumph Tiger Rally Pro. It was a good bike with no problems, just like the service. It was me first time renting a bike in Europe for a motorcycle road trip. Motoroads made the rental part simple and easy.
CONS: None.

 , Germany () Service:  Car rentals
  Mature couple Customer review rating
PROS: Very nice staff. Good service, uncomplicated vehicle handover when picking up and returning.
CONS: none

 , United States () Service:  Motorcycle rental
  Group of friends Customer review rating

PROS: I rented a Honda Rebel 500 in Barcelona for a week in July 2022 and was extremely pleased with the experience. The communication from staff right from booking was excellent. I was kept informed and my questions were answered promptly. The bike was good as new, very well maintained, very comfortable. The pickup and drop off process was super quick, I spent less than 10 minutes for each. Mr Anton was easily reachable via phone/WhatsApp and made sure he was available at the store when we arrived for pick up and drop off on weekend ( during his after hours). I would highly recommend renting from them and would come back again for our future trips.
CONS: None

 , United Kingdom () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I've been using Motoroads for many years. Never let me down. Good cars. Friendly service. Easy to contact. Flexible - so can make last minute changes. Excellent overall. Would highly recommend.
CONS: none

 , Germany () Service:  Motorcycle rental
  Mature couple Customer review rating

PROS: Everything went smoothly. Will rent a motorbike again.
CONS: none

 , Ireland () Service:  Car rentals
   Customer review rating
PROS: Friends, I will be short but comprehensive...!!! An incredible and luxurious trip, this time we were also with our friends from Ireland and they were impressed by the services of Motoroads...!!! Until the next meeting...September...:))
CONS: none

 , United Kingdom () Service:  Car rentals
   Customer review rating

PROS: The service that MotoRoads provided was excellent! We were met at Sofia airport by a Moto Roads representative and taken a short 10 minute vehicle ride to their rental office. Once there, all the paperwork was quickly and efficiently taken care of, and we were ready to drive away with 10 mins.The vehicle we had was as exactly as described on their website and is great value for money! I would highly recommend using MotoRaods to hire a vehicle in Sofia. I've previously hired vehicles with 'other' rental companies at Sofia airport and they are far more expensive and honestly not as good! The staff at MotoRoads were extremely friendly and helpful throughout the whole process. I'll definitely be using them again for future trips to Sofia!
CONS: none

 , Italy () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: Had an amazing trip around Italy for 2 weeks! The BMW R1200 R was good. It was waiting for me where it was supposed to be, and I had no trouble getting on the road! (Or returning it when the trip - sadly - ended). Motoroads staff were very friendly and helpful.
CONS: Due to "delivery issues" (a lot of that going on in the world right now), I didn't get the bike I ordered. Totally understandable. Maybe next time.

 , Germany () Service:  Car rentals
   Customer review rating

PROS: Everything great again. Gladly again
CONS: no

 , Germany () Service:  Motorcycle rental
  Solo traveller Customer review rating
PROS: clean car, accurate timing, safe drive
CONS: it took me 9 days and 3 reminders to get an invoice

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating

PROS: Car was presented to us in a great condition, filled up with fuel just before we left their garage, excellent drive,covered over 600 kilometers, with no faults, Staff was excellent as usual, always polite, always on time. We have used motoroads for may years, and can not rate them high enough
CONS: none

 , United Kingdom () Service:  Car rentals
  Mature couple Customer review rating
PROS: We have been using Motoroads for the last 6-7 years. The service has always been excellent and reliable. Highly recommended!
CONS: none

 , Malta () Service:  Transportation
  Group of friends Customer review rating

PROS: Perfect in time the drivers are very nice .
CONS: none

 , Israel () Service:  Motorcycle rental
  Mature couple Customer review rating
PROS: We took a BMW GS motorcycle from Barcelona to Costa Brava. We received amazing and courteous service even on a holiday from a company representative named Anton. We will definitely recommend and come again. Thx Eyal Oren from Israel
CONS: none

 , Slovakia () Service:  Car rentals
  Mature couple Customer review rating

PROS: We used your services again (1.3. - 7.3.) after a 2-year break due to the pandemic. Everything was excellent, as we were used to before the pandemic. Fast service, well maintained cars and friendly staff.
CONS: -

 , Greece () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I use motoroads 4-5 times a year to rent a car directly from Sofia airport or from my hotel; since many years. The services are excellents: personal reception at the airport, always perfectly on time for the meeting. full insurance and no surprises. quality vehicles. Thank you and see you again soon.
CONS: None!

 , United Kingdom () Service:  Car rentals
  Group of friends Customer review rating

PROS: Motoroads never fail to deliver. Really happy with the service. Easy collection and drop off. Snow tyres worked a treat. Will use again
CONS: None

 , Bulgaria () Service:  Car rentals
  Solo traveller Customer review rating
PROS: I am very satisfied, for the first time I had to rent a car from the airport. I was very well received and that too in the middle. Their level is very high. The car they gave me in general, technically and visually, everything is perfect. The price is worth it. SERVICE QUALITY NO 5 A 10
CONS: No negatives all good


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