Стр. 21 » Отзывы туристов о

Easy to use service with good communication. Well prepared bike and very helpful staff at Rent Zoom in Mallorca. Would use again. Howard Nelson2018-11-10
Стр. 21  » Отзывы туристов
 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Группа друзей Рейтинг услуг
За: None.
Против: There was no one to meet us at the airport and when I called the agent there was no car for us because the previous client failed to return it but no one had bothered to inform us. We were offered 2 alternative vehicles but neither was really suitable for our requirements - we'd booked a 7 seater large 4x4 Nissan Pathfinder and were offered a minibus or a small 4x4. Hopeless!
MOTOROADS ОТВЕТ:
Dear Mike Fieldhouse,
Thank you for your feedback. We have to admit the originally booked Nissan Pathfinder was not available at the time of your arrival at Sofia airport. It was returned a day later by the previous customer without any notice to us in advance. We even reported the vehicle stolen in the police not knowing it was a misunderstanding in the customer's travel dates mentioned on the rental contract. Sometimes we have no control over situations like yours and especially in high season when we do not have many vehicles on the parking lot. However, we offered you two good alternatives on the spot: 8+1 Mercedes Vito and 6+1 Chevrolet Captiva and you stated at the rental desk that you are happy with the Chevy Captiva 6+1 seats. In regards to the meet and greet service, it was specifically mentioned on your reservation voucher that you have to approach our rental desk in the arrival hall by yourself due to the very busy arrival time of your flight. We hope will have a chance to show you our customer satisfaction dedication in the near future.

Team Motoroads

 , Canada () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: I was a little apprehensive about booking, particlarly after reading only good reviews. I can honestly say we were shocked about the professionalism. The driver was there waiting, the vehicle was clean and new. He drove us almost 400km in the mot professional manner. I only realized later he was wanting to listen to soccer (football? ha) on the radio but he wouldn't as we were all half asleep from a long flight. I would use this company again, no question. Please indicate to the driver he was absolutely the best, my wife is Bulgarian and she is scared of the drivers, he was awesome.
Против: nothing whatsoever.

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Брал машину на неделю в июле. Очень хорошее впечатление от сервиса (встретили в аэропорту быстро оформили).На стадии согласования автомобиля посоветовали более новый и удобный вариант без доплат. Планирую и дальше использовать услуги Motoroads.
Против:

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
Отзывы о: Marina Palace Hotel, Несебр
За: First time user of this service and my partner also used taxi one week later then we travelled back together following week . We both found the service to be first class with all 3 taxis waiting as per our instructions for respective journeys which ensuring a stress and hassle free trip back n forth from airport . Drivers were friendly and efficient . Easy to book online and excellent value for money . Will use again for next holiday - thanks Ricky n Jacquie
Против: None

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
Отзывы о: Arena Di Serdica Residence Hotel, София
За: Excellent service, the rental car was dropped off at my hotel, all paperwork was done in the comfort of the hotel lobby and they met me at the airport to pick the car up at the end of my trip. Very easy and smooth. Thank you!
Против: Car needs AUX input for iPod music.

 , Sweden () Услуга:   АРЕНДА МОТОЦИКЛОВ 
  Сам турист Рейтинг услуг
За: I booked a BMW 700 for 2 days on the French/Italian riviera. Made a mistake on the date when booking, but Dimi sorted that in 10 minutes with a phone call. The bike was delivered on time at the agreed place. Excellent condition all round. Friendly service and they collected at 0800 Monday morning. Highly recommended. Thanks.
Против: The GPS with the 'flat' battery did not work. But I was not charged for it.

 , Australia () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Driver was their to meet us and was an excellent driver will use again
Против: Nil

 , United Kingdom () Услуга:   АРЕНДА МОТОЦИКЛОВ 
  Сам турист Рейтинг услуг
За: Excellent customer service and great bikes. Rented a 2013 BMW 650 from Motoroads for a weekend travelling around Sofia. Initial communications were very good with all questions answered. Bike was dropped off on time and all controls explained. The bike itself was in excellent condition and a top box was included in the price. Would highly recommend the company and Dimi for his communication! He was very easy to talk to and was happy to sort out any issues.
Против: None.

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: As always, a great service provided by Motoroads. I traveled with my two little girls and we were greeted at the airport by the representative as promised and he was very nice and courteous. I got an upgrade on my car as the type of a car I requested was not available, so they gave me an SUV, which was great given that I had 2 children traveling with me. I had no issues with the car while I had it. There was also a representative waiting for us the morning of our departure out of Bulgaria, as promised, which once again was great. Overall, I had a great experience and will rent from them again!!!
Против:

 , France () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Excellent pick-up, very professionnal, very good driver
Против:

 , Germany () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
Отзывы о: Kempinski Zografski, София
За: Everything was perfect. highly professional service
Против: price could be slightly better

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: All the cars we have rented from you have worked perfect.Every time someone was suppose to meet us it was right on time.
Против: Have never got the car we asked for yet

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: Пользовались арендой машин Motoroads в Св. Власе. Машины в хорошем состоянии. Подача своевременная. Дважды получали машины классом выше без повышения оплаты, к нашему удивлению )) Спасибо Ивану за приятное, интеллигентное общение.
Против: нет

 , Hong Kong () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: Impeccable - on time, efficient, helpful service. The drivers know exactly where we are going to, despite the hotels we are staying are rather small (not famous hotels). Whenever we are checking out, the driver is already waiting at the lobby. The only time I worried a bit was when we arrived at Bucharest - the flight was ahead of schedule so we came out 20 min before the pick up time and waited for a while at the arrival hall.
Против: Can't think of any.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: You have a very good site and a lot of extras thrown in for your car rentals especially for families with children, like car seats etc, which makes it easier for the likes of us to book cars.
Против: One think you mention in your car rental page when you show initially do a search and show the cars that are available with your dates and a price is shown, is that the rate is fully inclusive, however when you select the car and continue even with the free items you then see that the insurance is added afterwards, would be nice to see this at the beginning so that you are then comparing like for like, otherwise a very good prices.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: Met at airport and shown to car promptly, clear instructions, collection from hotel as arranged although minor delay
Против: None

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Здравствуйте пользуюсь услугой вашей клмпанией уже 3 год все устраивает оперативно, быстро, классно,превосходно учите остальных так держать. Спасибо
Против: отсутствуют напрочь

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Пользуюсь сервисом бронирования автомобиля на сайте Motoroads уже второй год - очень удобный и оперативный сервис! Забираю машину в аэропорту, возвращаю машину в аэропорту - очень удобно. Все машины соответствуют описанию, всё по честному. А главное, ты точно уверен, что машина будет тебя ждать в точно заказанное время.
Против: Нет.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: Excellent service especially considering car rental was out of hours. Met at the airport, car directly outside. Very speedy handover. Again on return, met promptly at departures in airport - great we didn't have to drive off site speedy hand back to Christo. Knew exactly what car we were having will definitely be using this company again.
Против:

 , Italy () Услуга:   АРЕНДА МОТОЦИКЛОВ 
   Рейтинг услуг
За: Excellent service during all the phases, from the booking to the picking up and return of the bike (efficiency efficacy flexibility). Bike and accessories (BMW 1200 GS, helmets etc.) new and in excellent conditions.
Против: None

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Брал в аренду Тойота Камри 2.4i на две недели в конце июня 2014. Машина соответствовала описанию, за исключением года выпуска (по документам 2008 вместо 2010, который указан на сайте), но в очень хорошем техническом состоянии. По времени подачи в аэропорту София всё точно: встретили вовремя, быстро оформили документы. Сдавали тоже в аэропорту: всё вовремя и быстро. Собираюсь и в следующем году воспользоваться Вашими услугами.
Против: Не работал парктроник, но это мелочи. Просто небольшое несоответствие описанию. =) Плюс рекомендую перезаправить кондиционер - слабовато охлаждал воздух на максимуме мощности. Не очень критично, но всё же.

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Бронировали машину в июне 2014 года у данной компании. Нам нужна была машина с выездом из Греции в Болгарию и возвратом обратно в Грецию. Машину забирали в аэропорту Салоников и там же сдавали. Все прошло на высшем уровне. В оговоренное время автомобиль был представлен в аэропорт. Никаких задержек не было. Т.к. с нами были маленькие дети, то очень приятно удивило, что детские кресла входили в стоимость аренды автомобиля(хотя в других прокатных компаниях за детские кресла приходиться платить отдельно). Также хотелось выразить отдельно благодарность представителю компании по имени Христо, который пригонял машину. Все рассказал, все объяснил, что и к чему. Еще раз огромное спасибо за сотрудничество. При следующем разе, если возникнет необходимость воспользоваться услугой по аренде машины, непременно обратимся в компанию MOTOROADS.
Против:

 , Belgium () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: very punctual, friendly and correct service at Bourgas Airport. Free update of rental car (Skoda octavia break instead of Opel Astra). Many thanks ans hope to see you again on our next holiday.
Против:

 , United States () Услуга:   ТРАНСПОРТ 
  Сам турист Рейтинг услуг
За: Excellent pickup timing. Driver was waiting with placard. Very professional. Accepted payment in Dollars and Levs.
Против: None!

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
Отзывы о: Alliance Hotel, Пловдив
За: The driver was very funny, had a great chat with him. He told us about the best places to go in Plovdiv and was there at the airport on time and picked us up from the hotel on time. He was also very polite.
Против: No cons.

 , Norway () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Reliable,quick and polite
Против:

 , Ireland () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
Отзывы о: Arsena Hotel, Солнечный Берег
За: Easy to spot at the airport, a very helpful driver that took our bags and a clean vehicle. Driver arrived ten minutes early to our hotel for the return and was very pleasant and again a good clean vehicle.
Против: No cons.

 , Ireland () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: Everything was fine, met on time and collected on time and brought to our destination with great speed by two courteous drivers. First time to use your service, and will again.
Против: none

 , Hungary () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: Driver was fast so we reached our ferry! Many thanks!
Против:

 , United Kingdom () Услуга:   АРЕНДА МОТОЦИКЛОВ 
   Рейтинг услуг
За: Fantastic service by motorroads all questions answered quickly. The whole service was great from start to finish we had a fantastic time in the south of France riding a really superb BMW GS adventure bike, it and motor roads made the holiday a wonderful experience. Thankyou
Против: No negative comments

 , Norway () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
Отзывы о: Iskar Hotel, Солнечный Берег
За: Great service and right on time. Have used this company for the yearly trip to sunny beach the last 4 years and are very satisfied.
Против: OK

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
Отзывы о: Marina Holiday Club, Поморие
За: Как всегда - все отлично! Вовремя и быстро!
Против: нет

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
Отзывы о: Emerald Beach Resort, Равда
За: We found the service reliable as ever. Our driver was helpful, easy to spot at the airport and on time.
Против: The driver's minivan was a bit beat-up on the inside - but was still perfectly acceptable.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: Very professional and courteous. Not sure how often the cars are replaced but the Chevrolet Aero we had was 3mths old, very clean, comfortable and economical. Very happy with the service and would have no doubts about using Moto Roads again.
Против: No concerns

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
Отзывы о: Hotel Palace, Солнечный День
За: Бронировал автомобиль через Интернет на сайте Мотороадс. Все прошло отлично. Автомобиль был подан вовремя. Описание, полученное при бронировании - полностью соответствовало фактическому. Низкие цены, автомобили в хорошем состоянии. Только положительные отзывы.
Против:

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Collection was on time hand over good. Return man was a little late in collecting car (about 15 mins). Car had a bit of trouble and needed garage for day but was delivered back to us at hotel and we continued holiday. Car was lovely and spacious clean and united us well would use them again without hesitation
Против: None

 , Ireland () Услуга:   ТРАНСПОРТ 
  Сам турист Рейтинг услуг
За: Perfect service. Good driver and nice and comfortable car.
Против: None

 , Bulgaria () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Very nice company. Nice cars. Polite and professional attitude towards the client.
Против: No cons

 , United Kingdom () Услуга:   АРЕНДА МОТОЦИКЛОВ 
  Сам турист Рейтинг услуг
За: brilliant reliable efficient service with a quality tidy bike and the gentleman in barcelona was a true gent and a great manner about him - would highly recommend and would use again...A*
Против: none

 , Ireland () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: Excellent service. Plane was delayed but no problem as driver waited at airport.
Против: None

 , Bulgaria () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: Excellent service. I applied for medium class car and was provided with 2013 Peugeot 308, which was delivered to my home address on the prescheduled time and picked up from there at no cost. Excellent car, almost new, impeccably clean, fuel efficient and comfortable. I will not hesitate to rent again from this company and to recommend it highly to all prospective travelers.
Против: Not applicable.

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: Excellent service driver on route to sozopol spoke good English and suggested places to see and the local food and drinks to try cars where clean and in good condition and would definitely book again.
Против: Return to Airport driver was very early and although he didn't rush us i felt obliged to hurry he didn't speak any English but again car was in good condition

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: I have used Motoroads many times to rent cars in Bulgaria. I like the personal service. The cars are always in excellent conditon.
Против:

 , Israel () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: As a leader of a 10 people group, I hired in advance (in Motoroad site), a minibus with a chauffeur for 6 days.The driver was a very nice person who spoke quite good English, as well as a little Hebrew. He was accurate at our hotel every morning at 10am as required. The minibus was comfort and we had a great time. We will absolutely be in contact with Motoroad on our next visit to Bulgaria.
Против:

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: Great and reliable service. Driver was there waiting to collect us when we arrived at Bourgas airport and again timing was perfect on our return pick up. We had a slight annoyance with them asking us to pay in GBP to the driver when we arrived, which we did - but there was a £10 GBP note that was Bank of Scotland and the driver thought it was fake, just kept pointing to it saying 'No Queen'. The company subsequently emailed to say no bank in Bulgaria would accept this money as it wasn't English pounds and could we change it for Lev on return journey - this wasn't really any hassle for us - but 2 banks in Sozopol confirmed they would accept it as the notes were Sterling GBP. So we lost a bit of faith in their honesty. All in all though we cannot fault the shuttle service provided or indeed the promptness of the booking team in responding to emails etc They are all very polite and professional.
Против:
MOTOROADS ОТВЕТ:
Dear Emma,
Unfortunately, the pounds you paid to the driver are not accepted by all major bank institutions in Bulgaria.They may be accepted at some private currency exchange places, but at very unfair rates. We know from experience these pounds are even hardly accepted in London, UK. Please bare this in mind when you pay in cash for goods and services in Bulgaria.
Team Motoroads

 , Hong Kong () Услуга:   ТРАНСПОРТ 
   Рейтинг услуг
За: Great service from the driver with polite manner. Overall it was a great pleasant journey .
Против: Nil

 , Denmark () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: exelent service we whas about 20min delate in the airport, i speak too the driver and she say absolut no problem. its whas the same when we go back delate at the hotel he just say take it esy you wiil get the fligth. perfekt service and next time sure the same company. karsten
Против:

 , Czech Republic () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: - everything was as it was agreed, excellent pick-up and drop-off - we dont get exactly ordered car, but in the end we were pleased with car chassis on worse roads
Против: - rear screen wiper was after dead

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: This was an excellent service from start to finish. Car delivered promptly to my hotel of choice, pick up arrangements seamless and staff courteous.
Против: The vehicle was a little older but given Bulgarian roads this did not pose a problem.

 , United Kingdom () Услуга:   АРЕНДА МОТОЦИКЛОВ 
  Сам турист Рейтинг услуг
За: Found this company online 24 hours before I was due to travel to Barcelona - they could not have been more helpful and I spoke with them on the phone a couple of times to reassure myself that everything was OK. The moped was outside the Arrivals Hall at the airport and I dropped it off at the same place 24 hours later - just superb!
Против: None!


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