Стр. 19 » Отзывы туристов о

Me and my brother in law rented two motorbikes (BMW) in Munich for a week long alptour. When you get older (I am 69), you want a little more comfort in life. So we took the airplane from Stockholm to Munich in the morning and three hours later we got our bikes at Motoroads! The office was ease to access from the airport - train direct to Ost Bahnhof and then only ten minutes walk to shop. The bikes and all the paperwork was prepared by the staff. The staff were excellent and the bikes in perfect condition - good value for money! After renting motorbikes at Motoroads, I say: Live easy - Fly, rent and drive! Sven from Sweden Sven Hedlund2018-14-09
Стр. 19  » Отзывы туристов
 , Ireland () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: I have used your company for 2 years we are a group of 10 people.we travel to sinemorets which is over an hour from burgus airport.we have a long day of traveling from ireland and look forward to the comfortable transfer to our hotel your company never lets us down. The drivers are always very professional .i look forward to booking again with you for our 2015 holiday .cheers to all for your great service janet
Против:

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Moto Roads provided great service at a last minutes notice. Firstly, Ivan met me promptly at the Burgas airport, secondly, they provided me with a 2014 Ford Fiesta when I paid for a 2008 and it was quite nice. FINALLY, they are by far, the most competitive price in Burgas for a rental car (forget the big brand names, Moto Roads does it just as well). They conveniently met me at a location of my choosing at the end of my 3 days to drop off the car (oh, and they last minute were able to extend the car to me for an extra day). All around great experience and when I plan to visit my girlfriend there each summer I will not search for any other providers; rather, go directly to them. Thanks again guys and see you next summer or maybe sooner! - Seth Yumich
Против: None, I lucked out.

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Professional service and highly recommended! Our flight was delayed 90 minutes so we were happy to see our driver waiting for us at the airport. Friendly staff and comfortable ride!
Против: None

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Снова воспользовалась услугами аренды авто в компании Motoroads, и снова осталась довольна. Я хотела арендовать небольшую недорогую машину на неделю для поездок по Болгарии - выбрала Ford Fiesta. Но на необходимое мне время (август, пик сезона) эта машина оказалась недоступна, и компания Motoroads предложила мне на замену машину даже лучше - Opel Tigra cabrio - и за ту же цену. Стоит ли говорить, насколько я осталась довольна своим отпуском!
Против: нет

 , Italy () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: ottimo servizio. ottimo rapporto qualità-prezzo. tanta professionalità
Против:

 , Bulgaria () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Brilliant customer service upon pick up of the vehicale and prompt support with directions and payment methods. The team was friendly and helpful regardless of the late hour. The car has been working well throughout the whole period. There was even a follow-up call to reconfirm the return date. All happened on time and with a smile! Thank you, Motoroads team!
Против: None

 , Denmark () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: I have used Motoroads several times during the last 5 - 6 years.Everything has worked perfect everytime - both when I just had a car for 2 and when I needed bigger car with children seat. Both pickup and delivery has been smooth and on time as agreed. I would recommend Motoroads at any time
Против: None

 , Spain () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: Everything was perfect. We were given the car at the agrred time at our hotel and gave it back in the airport. Very nice staff and very convenient and comfortable car. I really good service which cntributed to a lovely vacation.
Против: Nothing to complain about. Everything was perfect!

 , United States () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: We used the pick up service twice while in Bulgaria and it was the best thing we ever did. It was so convenient and well priced and both times the vehicles and drivers were wonderful. I would highly recommend this company.
Против:

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: The service worked exactly as it should've done - ready and waiting for us on our arrival, ready and waiting or us on oiur departure. Clean, comfortable vehicle and a friendly driver. Very good value and highly recommended.
Против: None that we encountered.

 , Italy () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: I found this service very professional: much efficiency, high reliability. Got a Opel Zafira (instead of a Ford Fiesta, 'cause Fiesta was not available) and asked the car to be provided of a road map. When I got the car, we noticed that the map was missing and the man from the agency bought it istantly. In my opinion a great choice for everybody who wants to explore Bulgaria by car
Против: I really don't have anything to say against the service. Totally satisfied. If I ever come back in Bulgaria, I'll certainly rent a car from this agency again.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: We have used Motoroads for the past 6 or 7 years and there has never been a problem. Car is waiting for us on time when we arrive and staff are very friendly and helpful.
Против: None

 , Germany () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Good service. During the stay the air conditioning we failed at 38C, we were immediately forwarded to service what resolved the damage immediately!
Против:

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Met at Airport , no messing around, got what I asked for!
Против: None

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: Уже не первый раз используем сервис для аренды автомобиля. Приятно радуют цены, внимательное отношение и гибкий подход. Спасибо и до нового сотрудничества!
Против:

 , Ireland () Услуга:   ТРАНСПОРТ 
   Рейтинг услуг
За: With very short notice booked a transfer from Sofia to bansko/razlog for 2 people plus luggage. Got very reasonable price and quick response and confirmation email.We were met at the airport by Christos who was holding a name card. He was very pleasant and had enough English so that we could chat. He drove at a safe speed and took no silly chances on the mountain road (unlike other firms we have used). Christos stopped at a roadside cafe for a comfort break which was much appreciated. Would not hesitate to recommend Motoroads to all. Very very happy with service and price thank you.😀
Против: None.

 , Hungary () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
Отзывы о: Kotva Hotel, Солнечный Берег
За: Everything was okay. The car arrived in time, there were no problem on our journey.
Против: There was no problem.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: Very professional and friendly service.
Против:

 , Israel () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: very good service the driver was waiting on time safe driving thanks
Против:

 , Ireland () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: We choose to have the hire car dropped to our holiday accommodation the morning after our arrival. The driver arrived ahead of schedule and the car was as described on the website. The hire car was collected from our accommodation at the agreed time. I would book with this company again as there was no hidden costs and it suited that we could have 3 drivers at no extra charge. The website and booking was very straightforward.
Против: None

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: Excellent service, representative waiting at airport with our name on board. Spoke good English , explained everything well. When returning car, we were met on time by same representative
Против: Hooter didn't work on car!

 , Poland () Услуга:   ТРАНСПОРТ 
   Рейтинг услуг
За: Very good service, kind drivers,we're very pleased,surely use your service again, thanks:)
Против:

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Have been using Motoroads for 6 years, sometimes twice a year, this year they collected members of our family on three separate visits. They are always waiting for us at the airport, they check our flight arrivals and we have never been let down. They arrive early at our apartment to return us to the airport. The journey is pleasant, the drivers are friendly and polite and I would not hesitate to recommend them and in fact will be using them every year.
Против: none!

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: Excellent service on our holiday in Halkidiki. Booking online was easy with good prices and the transport provided was first rate!
Против:

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
Отзывы о: Belvedere Hotel, Банско
За: On time and drivers polite and helpful. Highly recommended.
Против:

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: This is the second time we have used Moto Roads and both times they have fulfilled all of the agreed arrangements. Friendly, efficient service and good value. The cars were in very good condition. We will be using them again and recommending them to our family as we are regular visitors to Bulgaria.
Против: Having to pay the deposit in cash when collecting at the airport and receiving the deposit back in cash when leaving. The paperwork after a long journey and arriving late in the evening as well as an hour's car journey to go can seem a long time, even if in reality it is about 20-30 minutes. Being able to give all the details online before the journey and having a credit card facility at the airport would greatly enhance the experience. Having said that I realise that credit cards are not yet in common use in Bulgaria in the same way as the UK.

 , Россия () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Thank you very much. Good service - pick up on time with name card , clean car, child seat, driver spoke Russian.
Против: None

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Very good value for money, great drop off and collection experience for us. Spoke good English. The administration and booking was all straight forward and efficient. The driver who picked up the vehicle at the end even came back and found us in the airport to bring us something that we had left behind in the vehicle!
Против: The mini bus we got had seen better days - it did the job perfectly though.

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Сам турист Рейтинг услуг
За: Driver waiting for me with name on card. Great drive to Bansko, knew all the short cuts out of Sofia.
Против: None!!

 , Lithuania () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: Everything in time, good stuff and service, new and clean cars.
Против:

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Great service. I would recommend it to friends and family.
Против:

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: При выходе из зоны прилета нас ждал специалист. Документы были оформлены быстро. Расчет проведен через терминал (пластиковая карточка). Машина была в хорошем состоянии. Никаких претензий мы не имеем. Также не было проблем и с возвратом автомобиля. Мы пользуемся услугами этой компании уже не первый раз и всегда довольны.
Против:

 , Belgium () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: een zeer goede service van dit bedrijf, een man stond ons op te wachten op de luchthaven met een bordje en daarop onze naam , de wagen stond op de parking aan de uitgang van de luchthaven , na de nodige uitleg en overhandiging van de autosleutels konden we al snel vertrekken. In het terugkeren en dat op een vroeg uur ( 4u30 ) mochten we de autosleutels in een bus steken op de luchthaven ,dit bedrijf beveel ik ten zeerste aan voor alle belgen en nederlanders die een auto willen huren in Bulgarije , en de prijs valt nog mee ook .
Против: geen

 , France () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: We were pleased with our car . Your representative at the airport arrived on time ; he was serious and friendly
Против:

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Hello there, We used Moto Roads for the second time this year. Very prompt attention and standard of vehicle.
Против: The only difficulty is that when we arrived at destination in the early hours of the morning the driver didn't know where the accommodation was and was unable to communicate as he didn't speak any English. It took a while to find when really it could have been researched before we got there.

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Excellent service. Driver waited with clear sign, took the suitcases, and the car was nearby parked. Two child seats were there as requested. Comfortable Mercedes transporter, complimentary water bottles. Good driver, professional.
Против: None.

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: Would use Motoroads again, the service was fantastic.All the correspondence was dealt with straight away and no problems at all. The driver was waiting at the airport for us with a clearly marked sign and he picked us up at our apartments on time. Fantastic service. Thank you.
Против: Nothing at all to complain about.

 , Израиль () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Hi This is the second time we really enjoyed renting a vehicle reliable positions. We received the vehicle even during our flight you follow exactly representative was waiting for us at the exit. Vehicle came to pass that we received in good condition all his life two weeks no problems.
Против: Car refund some problems took time to meet the representative at the airport but in the end we managed.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: First class service. Friendly helpful staff. Waiting for us upon arrival at Bourgas Airport when we landed and again when we returned the car. Nothing was too much trouble. We will definitely use them again and will recommend them to all our family and friends. Thank you so much for making our holiday stress free !
Против: None !

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Second time we have used Motor Roads and will use them again. Vehicles and staff are second to none. Prices are competitive. Friendly and professional to deal with.
Против: Booked sat nav at additional cost but motor roads staff could not set it for English. Wasn't much help to us and neither was the road map which was in Bulgarian and very well worn/torn. Next time we will bring our own sat nav and map.

 , Denmark () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Wonderful and professional. We can not recommend Motoroads enough. Their service is highly professional and the staff are very helpful and polite. We rented a car for 9 days and extended the rental period for another 3 weeks. However, 3 days after the extension we ran into a hail storm, and a couple of tiles hit the car in the front window and on the hood. Motoroads immediately found a replacement car with another car rental service (as theý themselves didn't have another spare car). Also, they didn't charge us for the extra 3 days we had the car after the extension, instead the full amount was transferred back to our account. We recommend everyone to use Motoroads when in Bulgaria.
Против:

 , Germany () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: The driver was waiting for us at the airport holding a sign with my name on it. He was friendly and helped us carrying our stuff. The car was equipped with two child seats as requested.
Против: He did not speak much english, but we managed anyways.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: A very good and professional service. The team were extremely quick at completing the paperwork and did everything in a very professional manner. I would definitely use them again
Против:

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: Excellent service for my second car rental from Motor Roads, friendly staff, drop off and pick all on schedule, fair prices and good vehicles.... All good thank you and I will be booking again soon on my next visit to BG.
Против: None

 , Russian Federation () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Брали машину с 10 по 18 июля для поездки в Грецию.Машина чистая,пригнали вовремя,оформление и контакты с представителем:все четко,быстро,конкретно.Порадовало знание русского языка представителем компании.Проехали более 2000 км без каких либо проблем.В следующий раз будем брать машину только здесь
Против: Не нашел

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Pre holiday: Easy website, fast communications, no hidden costs.
Против: For 7 travellers I reserved an Opel Vivaro or Citroen Jumpy from Burgas airport for 8 days. When we landed at 11.30 am, the representative told us that the car had broken down and was being repaired and suggested he take us to our destination. However, we couldn’t get into our villa until 16.30 and, since our plan was to go grocery shopping first, he dropped us off at a shopping centre in Burgas. He said the car would be ready by 14:30 to 15.00 and would be brought to the shopping centre for us to continue our journey.We looked around but got a gut felling that the car would not be ready. Then we got a phone call to say the car would not be ready until the evening and would be delivered directly to the villa. However, they arranged a taxi to take us to the villa, which we accepted around 15.00. The car arrived at the villa around 21.00. We had managed to buy a few groceries to tide us over and did the rest the following morning. Bit of a bad start to the holiday. On our last full day, we all took a day trip to Sozopol, about 75 km away. On our return to the villa we stopped at a supermarket to get a provisions for the evening before going to the airport the following morning. Getting back into the car, it refused to start. We tried calling the mobile number and the main office for assistance but could not get through and eventually sent a text message for them to call us. Since our party consisted of 2 children and 2 adults aged 82 and 67, we decided to leave the car in the supermarket car park and took 2 taxis back to the villa, which cost us 40 leva. We eventually got a text message response that requested us to call another number for the breakdown service. Couldn’t get through to them either. I got one phone call, and if I was being charitable I would say we were disconnected but I strongly believe he hung up on me. Despite my text message to phone me back he did not do so and the rest of the conversations were conducted via text messages. He wanted me to meet him on the main road to hand over the car documentation and keys. I refused since he had delivered the car directly to the villa several days beforehand and I did not see why he could not do the same to pick up the keys and documentation. In addition, my journey to the main road was some 300 yards IN THE DARK, down a steep, winding, unmade and unlit road and I did not feel safe doing this. We had to involve the agent for the villa, who had nothing to do with this situation, in order for the car representative to come directly to the villa. I was shocked when the villa agent informed me the car rental representative had also been very rude to him during their telephone contact. The car rental representative offered us a taxi to the airport the following morning. However, we had totally lost trust in this company and arranged transport through the agent for the villa at a cost of 100 leva. As you can imagine, the last evening of our holiday was a totally stressful experience trying to coordinate a broken down car, having to involve the villa agent and concerns about getting 7 people to the airport the following morning. Don’t use this company
MOTOROADS ОТВЕТ:

Dear Pam,
 
Thank you for your kind feedback. It is much appreciated.
 
WE ARE REALLY SORRY FOR THE INCONVENIENCE CAUSED BUT SOMETIME LIFE HAS SPECIAL PLANS FOR US.
 
You will agree that cars break down and we have no control over it.
THE MOST IMPORTANT IS HOW WE DEAL WITH THIS WHEN IT HAPPENS !
You rented a large 8+1 van for pick-up on 28.07.2014 which showed a problem on the way to Burgas airport. Unfortunately we did not have a spare 8+1 vehicle at the same time neither was available for rent from a partner’s company in the very last moment and in the peak of the season. We reacted immediately and in very professional manner. In my opinion WE DID A GREAT JOB AND I WANT TO THANK TO ALL MY COLLEAGUES FOR THAT!
 
AND HERE IS WHY:
 

1. WE MET AND GREETED YOU AT BURGAS AIRPORT AT 11:00AM AND KINDLY OFFERED YOU A FREE TRANSFER to a shopping mall or a place of your choice in Burgas which you gladly accepted, because you had to wait anyway and meet the owner of your holiday villa in the late afternoon.

 

2. You had 3-4 hours for shopping at Galeria mall in Burgas  and during this time we’ve always been on the phone with you. When it was clear the van will not  be ready at 2 pm we immediately arranged a free transfer for your party from Burgas to St Vlas.

Yes, we care about our customers and we wanted you to get on time for your meeting at 16:30 with the owner of your holiday rental house. At 16:05 you were at the meeting point. Our driver than waited with you 1/2 hour for the owner of rental property to come with an SUV to show the road to the villa and we drove you there following the SUV. REALLY, WHAT A GREAT HUMAN-ORIENTED SERVICE !

 

3. Here is a quote from your complaint about the road leading to your villa: “STEEP, WINDING, UNMADE AND UNLIT ROAD”. Yes, we agree with you and were very surprised to discover that your holiday property is located in an area not reachable by the national road network, but via a half kilometer off-road in a extremely bad condition. Of course this is not your fault. Holiday owners often mislead customers with their premises location, but we could put ourselves in your shoes AND WITH THE RISK TO BREAK DOWN OUR VEHICLE WE DROPPED YOU OFF AT YOUR DOORSTEPS.

 

4. Immediately after your rental van was fixed we delivered it to you doorsteps at 21:00 on the same day. We could postpone this for regular business hours on the next day, but again we wanted you to have a good start of your holiday on the next morning. Complementary we granted you one-day free on your rental rate. HERE I WANT TO THANK IVAN FOR HIS EXTRA EFFORTS AND FOR DRIVING IN THE DARK ON THE SAME SCARY OFF-ROAD!

 

5. Acknowledging the experience of our employees who implemented the transfer service and the van delivery we were very much concerned about the rental van to be driven at least 3-4 times a day on this bad off-road leading to your holiday rental place.

As per our terms of service you have agreed upon driving on off-road is NOT ALLOWED and in such case we may withhold your insurance deposit immediately.

BUT AGAIN WE MADE A DECISION IN YOUR FAVOR AND ALLOWED YOU TO USE THE RENTAL VEHICLE WITH THE RISK TO BREAK IT DOWN.

 

6. When we got your text message on your last rental day informing us the van broke down we reacted again immediately. We were ready to assist you with anything you need, but you already decided to take a taxi to your holiday place.

After refusing to bring the van keys and documents down in St Vlas, again we were forced to drive another small car off-road in the dark to your property. ON THE SPOT WE OFFERED YOU A FREE TAXI SERVICE ON THE NEXT DAY TO BURGAS AIRPORT WHICH YOU REFUSED. Instead, you arranged a transportation with the owner of the rental property which made some bugs on you ripping you off 100 Leva for the transfer which normally costs 60 Leva. You can see our transfer prices for reference here: http://www.motoroads.com/bourgas-airport-transfer-taxi-hire-aiport-limo-shuttle-service.aspx. I guess his politeness to you and being harsh to us brought him a good profit.

 

7. In conclusion we would like to say that from the very beginning the hassle-free solution for us would be to simply apologize to you and to refund you the small amount paid in advance to secure your car rental booking. This is what 99% of all rent a car companies would do. However, we at Motoroads believe to have a really human-oriented service and knowing very well that you will not find a 8+1 van to rent at Burgas airport in such a busy time we did our best to fix the van as soon as possible and to save your holiday. That is why I would like again to say to all my employees: THANK YOU ALL FOR THE EFFORTS OVER YOUR DUTIES !


Team Motoroads

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: This was the second time we have used Motoroads and are still impressed with the service received. The rep was waiting for us at the airport and we received an upgraded car at no extra cost although not sure why :-) We have just booked for a third time and intend to use them until our move to Bulgaria is permanent at which time we will bring our own car with us. The reps English wasn't great but then neither is our Bulgarian .... we managed :-)
Против: None we can think of

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Группа друзей Рейтинг услуг
За: Ordering the car on line was really easy with great choices and different options. It was the only site I could find (well easily) that allowed collection with a return to a different location. Really clear on the costs with absolutely no hidden charges. Good email communication prior to rental day, with motoroads clear on the documentation it required. Picked up the car from Sofia airport with no trouble at all. The guy (Dimi) was very professional, knowledgeable and friendly. I had requested a Renault Kangoo but was given a BMW estate. So I felt I got the better deal on that one! More boot space and more power at no extra cost. The collection of the cat from a private location also went smoothly with a phone call placed to me five minutes before collection - just letting me know that they were on route and close by! So so using motoroads again!!!
Против: My only problem. In order to have a different drop of location you need to rent the car for seven days. Would love it if there was a bit more variation. Maybe a 3 day or 5 day option (albeit at an extra cost than the seven day pick up price)

 , France () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Группа друзей Рейтинг услуг
Отзывы о: Arte Hotel, София
За: A staff from Motoroad was waiting for us at our arrivals in Sofia. The car was not exactly what we asked for, but in fact it was a good one, confortable as we travel along for about 1800 km, and large anough for our 4 suitcases and 4 bags. No problem at all at the end of our trip. We'll certainly call them again.
Против: As there isn't an office at the airport, it was surprising for us to deal on the parking. But verything was OK .

 , Bulgaria () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Motoroads' rates were very competitive and they had cars available during a peak time when other agencies did not. They delivered the car right to my doorstep at the agreed upon time and retrieved it without any hassles. I'd definitely use them again.
Против: The car was delivered with a very low tank of gas.


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