Car rentals Customer Reviews - Page 20

Page 20 Customer feedback » Review Car rentals services
 , Russia () Service:  Car rentals
   Customer review rating

PROS: Booked for the first time the car for 12 days. Serving on time, the car provided a class higher for the same price, responded immediately to calls during the rental period, very helpful and friendly. During the delivery, there are also no problems, we are very satisfied, we will definitely use it next time!
CONS: Nothing to complain about, everything is very good.

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: I have used MOTOROADS for car rentals for my last 3 visits to Bulgaria and I will continue to use them for future visits. The vehicles are of a high standard with competitive prices. Each time I have been met by a different member of staff and found them all punctual and friendly. I have no hesitation in recommending this company to anybody requiring car rental in Bulgaria. Keep up the good work guys!
CONS: After using motoroads on 3 occasions now, I have yet to find any cons.

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: Great service well looked after cars fantastic customer relations thank you.
CONS: None

 , Netherland () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Very happy with the car rental service, excellent communication, very accommodating and flexible. I rented a car for 15 days over the Christmass-NY period, and while upon my arrival the selected brand was not available, the MOTOROADS representative was actually waiting for me with a free upgrade car, way above the class that I had originally booked, at no extra charge - very happy. Throughout my rental period, small road accident occurred, also very happy with the dialogue, flexible also on the drop-off date and location as I requested extension within less than 24 hr notice, also readily accepted. Will definitely consider doing business with them again. So far ethic and professionalism is top notch.
CONS: None
MOTOROADS REPLY:

Dear Alexander,
There were two separate insurance events throughout your rental period:
1. Damage to the side of the car 100% covered by the insurance. You paid nothing - not a single cent.
2. Missing car emblem. Unfortunately, the emblem of the car is something not covered by any insurance company in Bulgaria and this is described in our terms of service. We kindly asked you to pay only 15 EUR (30 Leva) to replace the missing emblem. The price we asked is exactly the price of the item in the auto shop - not a single cent extra.
Team Motoroads

 , United States () Service:  Car rentals
  Family with children Customer review rating

PROS: I would like to Thank You to the team of MOTOROADS for the great services that they provided. I rented a car from Sofia airport and everything was the way was explained when I was booking the car. I can tell that was the best customer service that I have received in Bulgaria during my stay. (Thank you Alex) I will definitely will use and recommend this company. Best, Iliyana
CONS: n/a

 , UK () Service:  Car rentals
  Solo traveller Customer review rating
PROS: Great Website, it really helps that everything was written in english. However I suggest a more direct way to see the cars ava.
CONS: none

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: I have booked hire car throught MOTOROADS for the last 6 year and have always been very happy with the service my family and I have received. Our flights have often arrived very late at night or very early in the morning and there has always been someone to meet us even when we have been delayed. Excellent service.
CONS: not cons

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: Fantastic friendly service, we have also had a driver transfer in the past! 10/10
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: Every time we have rented a vehicle from you we have found your staff to be very friendly, polite and helpful. Bulgarian Carpin Ltd.
CONS: none


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