Car rentals Customer Reviews - Page 18

Page 18 Customer feedback » Review Car rentals services
 , Italy () Service:  Car rentals
  Solo traveller Customer review rating

PROS: I found this service very professional: much efficiency, high reliability. Got a Opel Zafira (instead of a Ford Fiesta, `cause Fiesta was not available) and asked the car to be provided of a road map. When I got the car, we noticed that the map was missing and the man from the agency bought it istantly. In my opinion a great choice for everybody who wants to explore Bulgaria by car
CONS: I really don`t have anything to say against the service. Totally satisfied. If I ever come back in Bulgaria, I`ll certainly rent a car from this agency again.

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: Very good value for money, great drop off and collection experience for us. Spoke good English. The administration and booking was all straight forward and efficient. The driver who picked up the vehicle at the end even came back and found us in the airport to bring us something that we had left behind in the vehicle!
CONS: None

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating

PROS: First class service. Friendly helpful staff. Waiting for us upon arrival at Bourgas Airport when we landed and again when we returned the car. Nothing was too much trouble. We will definitely use them again and will recommend them to all our family and friends. Thank you so much for making our holiday stress free!
CONS: None !

 , Russian Federation () Service:  Car rentals
  Family with children Customer review rating
PROS: They took the car from July 10 to July 18 for a trip to Greece. The car was clean, they drove in time, the design and contacts with the representative: everything was clear, fast, concrete. I was pleased with the representative of the company. we will take the car only here
CONS: Not found

 , Bulgaria () Service:  Car rentals
  Family with children Customer review rating

PROS: MOTOROADS` rates were very competitive and they had cars available during a peak time when other agencies did not. They delivered the car right to my doorstep at the agreed upon time and retrieved it without any hassles. I`d definitely use them again.
CONS: None

 , United Kingdom () Service:  Car rentals
  Group of friends Customer review rating
PROS: The service came exactly when and where we asked for it. The service was provided very professionally and our car came in good condition with a full tank of fuel. Ideal since all we needed was to make sure it was full on return. When all of us had lost phone signal, the man was very prompt to meet us at the airport on departure and gave us our deposit back in full (and in English which is a bonus when you`re leaving the country. ) On the whole a very good service.
CONS: Nothing

 , United Kingdom () Service:  Car rentals
  Group of friends Customer review rating

PROS: None.
CONS: Nothing
MOTOROADS REPLY:
Dear Mike Fieldhouse,
Thank you for your feedback. We have to admit the originally booked Nissan Pathfinder was not available at the time of your arrival at Sofia airport. It was returned a day later by the previous customer without any notice to us in advance. We even reported the vehicle stolen in the police not knowing it was a misunderstanding in the customer's travel dates mentioned on the rental contract. Sometimes we have no control over situations like yours and especially in high season when we do not have many vehicles on the parking lot. However, we offered you two good alternatives on the spot: 8+1 Mercedes Vito and 6+1 Chevrolet Captiva and you stated at the rental desk that you are happy with the Chevy Captiva 6+1 seats. In regards to the meet and greet service, it was specifically mentioned on your reservation voucher that you have to approach our rental desk in the arrival hall by yourself due to the very busy arrival time of your flight. We hope will have a chance to show you our customer satisfaction dedication in the near future.

Team Motoroads

 , United Kingdom () Service:  Car rentals
  Family with children Customer review rating
PROS: You have a very good site and a lot of extras thrown in for your car rentals especially for families with children, like car seats etc, which makes it easier for the likes of us to book cars.
CONS: Nothing


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