» Customer reviews for Car rentals service

 Customer feedback » Review Car rentals services
 , Austria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I use the rental service since 4 years. I never had problems. Im happy and I will use the motoroads also in the future.
CONS:

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Услугой довольна. Встретили в аэропорту с табличкой, не пришлось разыскивать. Автомобиль хороший, проблем не возникло. Никаких претензий нет Спасибо. Пользуюсь услугами фирмы уже 6 лет.
CONS:

 , GB () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: It was great! , Fantastic service, met at Sofia Airport no problems, car was explained to me, no problems with car throughout my stay. Would highly recommend and we use on my next trip to Bulgaria.
CONS:

 , Malta () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I am writing this email to thank you for the EXCELLENT SERVICE you gave us on the rental we had. The car, renault clio was fantastic to drive, delivered spotlessly clean. I can assure you that in my future travel to Bulgaria, I will not look any further to rent a car from other agents but refer to you straight away as your service cannot be matched with others. KEEP UP THE GOOD WORK AND SERVICE. Until we will meet again. Thanks and best regards
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Excellent service. The representative met us from our flight as arranged. Our car, an Opel Zafira was ideal as we were a party of 4 adults with luggage. This is the third time we have used your company and will do so again on our next visit.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I have used your services on 4 previous occassions, and you have never let me down, always at the airport for the pickup, always on time at the airport for drop off. Reliability should be your middle name, Car was excellent, performed well, never had a problem(never have had), good fuel consumption as well, just over 51 lev for 530 kilometers Will be returning to Bulgaria in October, and will always use your service Thank you
CONS: Nothing at all!

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Ползваме услугите Ви от 2 години може би и повече, като си идваме в България на почивка. Служителите са много учтиви и приятелско настроени. Никога не сме имали проблеми досега. Колата която ползвахме преди седмица беше чисто нова. Ние бяхме първите клиенти, които я взимат. Благодаря за всичко и до нови срещи
CONS: N/A

 , Israel () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: everything worked as planned. the car was brought to the Hotel in time. the representative was very kind. return was done at 5:00 AM and representative waited for us even we arrived 10 minutes before. Very positive impression. Thanks to Motoroads team.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Extremely polite and well presented young man spoke great English explained everything thoroughly and on the the return the gentleman was patient and thoughtful, the car was very nice very reliable, we had an Opel zafira from Plovdiv airport, my rating would 9.9 out of 10, the 0.1 deduction was for slight damage to body work we will definitely be using your company again when we come back on October thank you
CONS: None

 , Обединеното кралство () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Best rent a car company. Recommended to every one. See you again.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: WELL DONE..!! Very good service,the car was brand new and the driver was very helpful and kind.Recommended to everyone this company...THANK YOU...gays, was pleasure to deal with you.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Hi there......don't usually bother about leaving feedback but in this instance I felt I had to as the service provided was top notch. The gent that delivered the rental car was polite, friendly and arrived on time. The rental car was clean and tidy, with just a few nicks that were noted on the rental agreement. All in all an excellent service and we'll be more than happy to use it again.
CONS: There are no negative comments I need to make

 , Россия () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Хорошая машина, отличная цена, профессиональный сервис. Спасибо
CONS:

 , Malta () Service:   CAR RENTALS 
   Customer review rating
PROS: Great Communication, Excellent Car, service was great and punctual ! Person met as at the airport. Car was clean and in excellent condition. All paperwork that we needed was included for cross border travel and well explained
CONS: We ordered the SAT NAV to use in Bulgaria and Macedonia, but it only worked in Bulgaria

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Very professional and prompt service, car was supplied with child seat as requested and in good order.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellent service. The car was perfect with no problems at all! It was the fourth time I'm renting from Motoroads and I'll keep using their 'hustle free' services in future. Thank you.
CONS: None

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Once again a great job. See you next June.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I've used Moto Roads a number of times, I've always found them punctual and efficient, they've always been at the airport even when our plane was late in arriving, The telephone/email support has been great particular praise to Ema :) fabulous member of the team, the hand over is smooth and quick allowing you to get away and enjoy the unique driving experience in Bulgaria and the car return is equally as quick. In summary great customer service and great price, thank you :)
CONS: My only slight irritation. With being a repeat user of Moto Roads having to send my driving licence and passport by email every-time I book a car, I'd like to see an improvement in this area, i.e. details are already on file so no need to send again.

 , Romania () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Great service. No problems. Will recommend this to my friends.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We were really happy with the service provided. Had our car on time ,the chap was really helpful .We sort out the paper work less then 10 min and we were ready to go.So happy that i had the same car that i choose from the webside.Good reliable car.I would defenately recommend them and will use them for the future.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: As ever a great service, were ready and waiting for us at the airport. Notwithstanding the flight was ahead of schedule, as we fly in to Plovdiv airport, it is always useful service to have the represents meet us there, although the cars are not the newest they are always reliable and come with everything he will need, looking forward to booking again next year, and possibly taking the car slightly further, possibly even into Greece. As this company provide the service to do so, As ever great service, Car hired early to mid April. Astra estate diesel, A very good reliable service and friendly understanding representatives will meet you at the airport
CONS: no practical cons at all, to anyone expecting to hire though don't expect a brand-new pristine car, but you will get an honest, reliable car

 , Germany () Service:   CAR RENTALS 
   Customer review rating
PROS: I had booked a car for 9 days. On the pick-up date I found out I was going to need it for one more. Motoroads' employee checked if it was possible and extended my rent period to 10 days right away, on the spot. The car, Clio IV, was perfect during all 1700-1800km I did with it. Pick up and delivery were fast and on time. I would use again.
CONS: None

 , Finland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Perfect service and organisation Highly recomended! Thanks to a whole team!!
CONS:

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: well done, see you again.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellent service. Car delivered to hotel and then I returned to the airport - changed my plans and they were more than happy to accommodate. Good, clean, reliable car and value for money. All staff spoke good English so language not a barrier. Will definitely use again.
CONS: None

 , Iceland () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Fast and convenient delivery. They just wait with a name sign and hand over the car. The return process is the same.
CONS: Not a new car but in good condition.

 , Israel () Service:   CAR RENTALS 
   Customer review rating
PROS: We rented a car for two weeks and traveled around Bulgaria and Greece. The car we got was in a very good condition, we got it in the Sofia airport just upon arrival. Truly speaking the price for rent a car we've got from Motoroads was one of the lowest among other rentals. We got no problem with driving insurance though I did had a small road accident. We were given a 24 hours accident and service telephone number. In a ward, we are totally satisfied with the Motoroads their service and we will definitely use their services again. Thank you.
CONS: Non

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Отлично обслужване! Горещо препоръчвам!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service, excellent car and such helpful staff. Will be returning to Bulgaria soon and will definately use you again.
CONS: Can't really think of anything.

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We've used the car rental services of Motoroads three times already. They have always been very professional and efficient in providing their services. We would definitely recommend them for your car rental needs. We usually do an address pick-up and return. It has never been an issue and the representatives have always showed on time. One of the times, they upgraded us (for free) to a larger vehicle, because they did not have anything available form the class that we had initially booked.The whole process, from the booking to the return of the car, has always run smoothly, without unpleasant surprises. Thank you Motoroads!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: This is first time I have used the company for car rental and was impressed with the service. Only had a car for two days but did not seem to be a problem and the staff were prompt with delivery, polite and so helpful. The car was great. We will certainly use them again.
CONS: Can't think of anything.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Motoroads agent was waiting for me on time. I had a contact with the company during the whole time when it needed. This company I could recommend you.
CONS: Nope.

 , Switzerland () Service:   CAR RENTALS 
   Customer review rating
PROS: Just perfect !!! Everything was so nicely organize smut and amazingly friendly people !!! Thank you very much !!! Best service !!!!
CONS:

 , Обединеното кралство () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Здравейте,за втори път наемам автомобил от Мотороад Варна.Доволен съм много,преди две седмици си бях в България.На летището във Варна ме чакаше ваш представител(Иван),усмихнат ,приветлив и учтив.Уредихме всички формалности,автомобилът беше в отлично състояние,при връщането на автомобила всичко беше точно и безпроблемно.Благодаря ви !
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have used motoroads car rental several times. I find their service to be first class, from delivery of car to collection. Everything was in order, and staff were very polite and informative, regarding general use of vehicle. Very flexible in meeting my needs at short notice, all with good competitive pricing. I would highly recommend the company and have personally already booked with them for my next trip.
CONS: None really, although some cars have high mileage, but not an issue as reliable vehicles.

 , Deutschland () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Wir mieteten vom 29.8. bis 17.09.2016 ein Auto von Motoroads und waren über 1800 km damit unterwegs. Die Übergabe und Rückgabe waren unkompliziert. Wir haben das Auto am Hotel in Sofia entgegen genommen und am Flughafen wieder abgegeben. Das Preis- Leistungsverhältnis war sehr gut. Die Mitarbeiter waren hilfsbereit und sehr freundlich. Die Versicherungsbedingungen und die Kaution waren fair. Wir können Motoroads nur empfehlen und werden auch zukünftig unsere Autos bei ihnen buchen. Mit freundlichen Grüßen Jörg Reinhardt.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Бърза резервация, приемане и предаване на автомобила. Най - добритре цени, които успях да намеря онлайн! Прости условия без скрити такси! Определено бих препоръчал и ползвал услугите Ви отново! Благодаря!
CONS: Никакви.

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: As always someone to meet us at the airport, on time and with the normal friendly manner. This is the fourth time to hire form Motoroads and I have never once been dissapointed with their service or the cars, the almost new car performed great on my trip to Vratsa and I had NO problems at all. Upon return to terminal two the friendly young lady was waiting for the drop off. Excellent service with a smile. Will hire again this May
CONS: None

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Арендовала машину 22.08.16 г , заказываю авто только здесь, был опыт аренды в других компаниях, но всегда были какие то не приятные впечатления, то машина не исправна, то какие то проблемы с менеджерами компаний... но все это не про motoroads, качество и сервис этой компании всегда на высоте! Уже 3 года я с вами и казалось бы удивить меня уже просто не возможно, но каждый раз вы с лёгкостью это делаете. Последний раз у меня был новенький golf, машинка просто сказка, в отличном состоянии, управлять ей было одно сплошное удовольствие! Впереди лето и я ещё не один раз обращусь к вам за арендой машины. В 2016 г я дважды за сезон брала машину, в этом году планирую также.
CONS: Их просто нет

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: great car we hired will hire again Have house in Bulgaria
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Have used this company 3 times now and never had a problem with there cars Always reliable,always the best price ,always there to meet us at airport on time very easy to deal with Ok the cars aren't brand new when you book economy but have never let us down In my opinion a very professional good company
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have used Motoroads for more than 5 years now and I have come to rely on their good prices, flexibility with car selection and more than anything else the fact that when you deal with them it all happens with real people through email and phone. This makes all the difference as you get a service specific to your needs and not something prepackaged through a website booking process. Perhaps it's just me but to me this makes all the difference. Keep up the good work!
CONS: Not much I can think of. One would be the minimum booking period for certain vehicles. Newer models tend to need you to book for 3+ days and most require a 2+ days booking. While I understand the admin overhead it would be nice if they had a single day booking pricing for all their cars.

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Pirin Hotel, Bansko
PROS: Brilliant service again. All the way from booking to return. Clean, reliable vehicles, great rates. Trustworthy and honest rental agent who we will continue to use. 100% approval from us. Thanks.
CONS:

 , Russia () Service:   CAR RENTALS 
  Mature couple Customer review rating
Review: Evridika Hotel, Pamporovo
PROS: Два раза пользовались услугами Motoroads.com, один раз от аэропорта в Бургасе, один раз от отеля - всё прекрасно - во-время, быстро, хорошие авто, минимум времени на оформление, русскоговорящие агенты! Здорово! Следующий приезд в Болгарию - авто только от Motoroads.com! Спасибо ребята за вашу работу!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Snezhanka Hotel, Pamporovo
PROS: Good service at Plovdiv Airport in both directions, good clean car, very good value for money, and very happy to both recommend and use again in the future!
CONS:

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Третий год подряд пользовался услугами данной компании. Брал в аренду автомобиль с выездом в Грецию. Обслуживание прекрасное: встретили в аэропорту Софии, быстро оформили документы, включая разрешение на выезд в Грецию (всё было готово заранее), машина отличная - проехали на ней 1500 км за 2 недели. Сдали в том же аэропорту за 5 минут. Когад в следующий раз соберусь в Болгарию, обязательно вернусь в Мотороадс. Всем рекомендую!
CONS: Нет таких =)

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Я арендовала автомобиль в Motoroads уже два раза. Очень довольна обслуживанием. Все оформляется быстро и нет никаких задержек при сдаче автомобиля. Планирую воспользоваться услугами этой фирмы и в третий раз. Спасибо Motoroads!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: As usual no problems with pick up and drop off , the Hyundai Santa Fe was ideal for our needs at a good price, second time we have had this vehicle.
CONS: Drivers side electric window broken which made entering and exiting car parks more difficult

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great service. I have been with Motoroads for the last 5 years. I have two trips to BG. One in February and in Summer. So far no issues with the car or with the administration.
CONS: No issues whatsoever.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Винаги ползвам услугите на Motoroads,когато съм в България и имам нужда от автомобил.До сега нямам никакви забележки.Продължавайте все така.Благодаря
CONS:


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Благодаря, че направихте пътуването ни сигурно и удобно! Колата беше много хубава, обслужването - професионално! Много здраве и успех на екипа през 2017г.! Евелина Вълчева