» Customer reviews for Car rentals service

 Customer feedback » Review Car rentals services
 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: They are just perfect!
CONS:

 , Cyprus () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Professionals at every aspect! Last September I rent for a second time car from Motoroads, and once again I was very satisfied from the overall service. Professional attitude, quick car delivery at the arrival and no delays at the return; clean, full tank, brand new car as I have ordered. The guy called Kiril at the pick up had very friendly behavior and instructed me for some new features of the car that I was not aware. Professionals at every aspect! I would recommend them to anyone visiting Bulgaria.
CONS: none

 , Cyprus () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: STRONGLY RECOMMENDED THIS RENTAL COMPANY I RENT A CAR FOR A MONTH. PRICES ARE VERY GOOD. THE SERVICE WAS FAST AS WELL AS THE CAR WAS IN EXCELLENT CONDITION. I HAD TO DEPOSIT A SMALL LOGIC AMOUNT IN COMPARE TO OTHER COMPANIES WANTED 3 OR 4 TIMES MORE. MY CASH DEPOSIT WAS RETURNED TO ME AS SOON AS I RETURNED THE CAR AS I SHOULD. FRIENDLY STUFF WHO ANSWERS YOUR QUESTIONS AS FAST AS POSSIBLE. IF I VISIT BULGARIA ONE MORE TIME I WILL DEFINITELY RENT A CAR FROM THE AGAIN.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Perfect car and service. Highly recommended
CONS:

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Motoroads ?!!!! Definitely recommend them! Excellent service, very friendly staff. They even upgrade the car for free. I will use them again.Thank you guys :)
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I found the staff incredibly friendly and helpful. The vehicle was clean and reliable. I have absolutely no hesitation in recommending this company.
CONS: None.

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We rented a car in Plovdiv. The car was in excellent condition and waited us at the airport on time, we received excellent customer service from the agent. We are very happy with Mororoads and recommend them highly and we will use them again for sure. Excellent service and excellent car at good price
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: This is the 3rd time I have used motoroads this year. excellent service & car clean with no problems. highly recommend & value for money.
CONS: none

 , Обединеното кралство () Service:   CAR RENTALS 
   Customer review rating
PROS: Здравейте, Със жена ми наехме кола на летище София. Искаме да изразим дълбока благодарност и удовлетворение от използваните услуги на компанията. Господина ни очакваше на летището,въпреки закъснението на полета което беше близо час. Колата беше меко казано отлична ,свърши ни отлична работа. Не мога да опиша удоволствието и радостта от това че ви има! Бих искал да препоръчам на всички вашите услуги.За нас най-добрата rent-a-car компания. Благодарим ви от сърце. Владимир Чангалов
CONS:

 , Portugal () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We rented a car for 2 days in Veliko Tarnovo, Bulgaria. The car was brought to the hotel at the agreed time. The guy who brought it was very friendly and professional. The car was not the one I was expecting but of a higher class. He explained to me that the car I booked had had a crash. The car was in a very good condition and never let us down. I highly recommend Motoroads! I will certainly use their services again.
CONS:

 , Slovakia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: During the last couple of years we have used MOTO-ROADS services - car rentals, as well as transportation in Bulgaria. Their services were always on very high professional level. The mails and questions were promptly answered to our full satisfaction. I would highly recommend MOTOROADS services to travelers in Bulgaria.
CONS:

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Бронировал Рено Клио 1,2 (2015), подтвердили быстро. Пригнали прямо к отелю Киа Сид 1,4 2016года, что тоже порадовало. Хорошая и новая машина. Сервис отличный, все во время и даже на 4 часа позже забрали. Сдавал тоже у отеля быстро без каких либо придирок. Только навигатор зря взял, он какой то сложный. В другой раз буду пользоваться навигатором в смартфоне. Вообщем все Супер!!! Спасибо!
CONS:

 , France () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellente service de Motoroads. Très professionnels, ponctuels, j'ai eu la voiture que j'ai commandée. Je suis très satisfaite. Merci et bravo à toute l'équipe! Je recommande!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I have used the airport pickup service from this company several times and each time the driver has been punctual, courteous and reliable. An excellent service that I will use again.
CONS: No negative comments

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great service, Everything was as it should be first class.
CONS: nil

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: много точни, нови коли, всичко перфектно
CONS:

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Здравейте, Вече два пъти използвам услугите на Motoroads и съм изключително доволен от тях. Като обобщение бих казал: - много сте точни, - истински професионалисти - добрър автопарк - усещането за наемането на кола е по - скоро като да я взимаш от приятел отколкото да я взимаш от доставчик - рядко срещано при други компании. При нужда от автомобил не бих се поколебал да използвам вашите услуги отново. Благодаря!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Great service overall despite some confusion around drop-off. Motoroads were great in accomodating our request to pick up the car in one city and drop it off in another. The deposit was also returned quickly and responses over email were very prompt.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Hassle free, excellent car rental experience. Car was perfect and as soon as we got off the plane was ready and waiting and again on the way back was greeted with a motor roads employee who was punctual and very nice. Great service
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Good service They can deliver the car or pick it up from any location in town Cars were old before, but now they made an effort to provide new cars
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: This was the second time that we rented a car from Motoroads and again we were very pleased with the service. The car was delivered at the hotel as agreed. And when we returned the car at the airport the contact person was already waiting for us. The car was new and clean.
CONS: None

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Винаги използвам услугите на Motoroads когато ми се налага и ще ги ползвам и в бъдеще.Нямам никакви забележки.Последния път наех съвсем нов автомобил с всички удобства и много икономичен.Благодаря и продължавайте все така.
CONS:

 , Germany () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Airport pick-up and drop-off on time and easy. No problem with cross border arrangements. When we had an electronics problem with the car in Greece they provided perfect assistance and service and immediately sent a replacement car with a driver. No language difficulties - good English spoken. I would certainly recommend them.
CONS: None

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I was a little sceptical at first because the price seemed too good to be true compared to what the rest of the rental companies had to offer. Three weeks for a large vehicle with automatic transmission for about $500? And I get car seats and a second driver option at no extra charge? No way! I decided to go with it and am extremely happy I did! We had to change vehicle due to a minor problem and got upgraded to a 4 wheel drive SUV. I emailed the company about it at 9 pm one night because I didn`t have a working phone and the very next morning I recieved a fb messenger call to work out the details. I have already recommended motoroads to my friends and will be using them for my future trips back to Bulgaria.
CONS: Yes, the cars are little bit older and have some miles on them, but they do the job and get you where you want to go without any worries.

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Alles super !!!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: An excellent all round service that could not be faulted. The staff we met were flexible, helpful, polite and most accommodating. The vehicle we hired was in good clean condition and we had no complaints whatsoever. Indeed, we plan to use the service again. Thank you, Neville & Jill Pettitt
CONS:

 , Russia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Брали в аэропорту Бургаса машину в апреле месяце. Брали Фольксваген Гольф на дизеле. Хорошая, приятная машина. В аэропорту встретили с табличкой, все во время.Хозяин машины был всегда на связи, оперативно решил возникшую в ходе аренды проблему. Благодарим за сервис!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: One of the best rental company ever. Hardly recommended. Will see again.
CONS:

 , Australia () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: The service was excellent. The car was dropped of at our hotel & there was someone waiting to meet us at the airport to return the car. The car was in good condition. We were able to communicate in English which was a benefit to us
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service,car was waiting for us at the airport Very friendly staff who completed paper work with out a problem Car was superb clean and great condition Had no problems on our 31/2 hr drive I have used this company 4 times now and each time was the same I highly recommend them for your car hire needs
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service,car was waiting for us at the airport Very friendly staff who completed paper work with out a problem Car was superb clean and great condition Had no problems on our 31/2 hr drive I have used this company 4 times now and each time was the same I highly recommend them for your car hire needs
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service. Agent waiting for us when we landed at 1.30am at Sofia Airport, This was our first time with Motor Roads, but we will definitely be using them next year,
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Yet again you've come up trump's. I made a hash of the booking and it was no problem for you guys to sort out. Everyone was so polite and helpful. Yet again time keeping was impeccable. Thank you.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service,car was waiting for us at the airport Very friendly staff who completed paper work with out a problem Car was superb clean and great condition Had no problems on our 31/2 hr drive I have used this company 4 times now and each time was the same I highly recommend them for your car hire needs
CONS: None

 , Austria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I use the rental service since 4 years. I never had problems. Im happy and I will use the motoroads also in the future.
CONS:

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Услугой довольна. Встретили в аэропорту с табличкой, не пришлось разыскивать. Автомобиль хороший, проблем не возникло. Никаких претензий нет Спасибо. Пользуюсь услугами фирмы уже 6 лет.
CONS:

 , GB () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: It was great! , Fantastic service, met at Sofia Airport no problems, car was explained to me, no problems with car throughout my stay. Would highly recommend and we use on my next trip to Bulgaria.
CONS:

 , Malta () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I am writing this email to thank you for the EXCELLENT SERVICE you gave us on the rental we had. The car, renault clio was fantastic to drive, delivered spotlessly clean. I can assure you that in my future travel to Bulgaria, I will not look any further to rent a car from other agents but refer to you straight away as your service cannot be matched with others. KEEP UP THE GOOD WORK AND SERVICE. Until we will meet again. Thanks and best regards
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Excellent service. The representative met us from our flight as arranged. Our car, an Opel Zafira was ideal as we were a party of 4 adults with luggage. This is the third time we have used your company and will do so again on our next visit.
CONS:

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Have been using Motoroads for around two years now for transportation task to Sveti Vlas. Always been reliable, punctual and good value for money. Can Highly recommend this company to others. See you once again in August.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I have used your services on 4 previous occassions, and you have never let me down, always at the airport for the pickup, always on time at the airport for drop off. Reliability should be your middle name, Car was excellent, performed well, never had a problem(never have had), good fuel consumption as well, just over 51 lev for 530 kilometers Will be returning to Bulgaria in October, and will always use your service Thank you
CONS: Nothing at all!

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Ползваме услугите Ви от 2 години може би и повече, като си идваме в България на почивка. Служителите са много учтиви и приятелско настроени. Никога не сме имали проблеми досега. Колата която ползвахме преди седмица беше чисто нова. Ние бяхме първите клиенти, които я взимат. Благодаря за всичко и до нови срещи
CONS: N/A

 , Israel () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: everything worked as planned. the car was brought to the Hotel in time. the representative was very kind. return was done at 5:00 AM and representative waited for us even we arrived 10 minutes before. Very positive impression. Thanks to Motoroads team.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Extremely polite and well presented young man spoke great English explained everything thoroughly and on the the return the gentleman was patient and thoughtful, the car was very nice very reliable, we had an Opel zafira from Plovdiv airport, my rating would 9.9 out of 10, the 0.1 deduction was for slight damage to body work we will definitely be using your company again when we come back on October thank you
CONS: None

 , United States () Service:   CAR RENTALS 
   Customer review rating
PROS: The service was very good. Friendly and helpful staff. The car we requested was not available at the moment, so we were offered another car for a similar price. No issues with the delivery of the car at the address we requested, and no issues with the drop off at the airport. Thank you!
CONS: I wish the website stated there is no actual rental office with the available cars in a lot, and that the booking is only online.

 , Обединеното кралство () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Best rent a car company. Recommended to every one. See you again.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: WELL DONE..!! Very good service,the car was brand new and the driver was very helpful and kind.Recommended to everyone this company...THANK YOU...gays, was pleasure to deal with you.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Hi there......don't usually bother about leaving feedback but in this instance I felt I had to as the service provided was top notch. The gent that delivered the rental car was polite, friendly and arrived on time. The rental car was clean and tidy, with just a few nicks that were noted on the rental agreement. All in all an excellent service and we'll be more than happy to use it again.
CONS: There are no negative comments I need to make

 , Россия () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Хорошая машина, отличная цена, профессиональный сервис. Спасибо
CONS:

 , Malta () Service:   CAR RENTALS 
   Customer review rating
PROS: Great Communication, Excellent Car, service was great and punctual ! Person met as at the airport. Car was clean and in excellent condition. All paperwork that we needed was included for cross border travel and well explained
CONS: We ordered the SAT NAV to use in Bulgaria and Macedonia, but it only worked in Bulgaria


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Благодаря, че направихте пътуването ни сигурно и удобно! Колата беше много хубава, обслужването - професионално! Много здраве и успех на екипа през 2017г.! Евелина Вълчева