» Customer reviews for Car rentals service

 Customer feedback » Review Car rentals services
 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great job again! See you again in July. Sehr guter Service, danke! Immer wieder gern. Sehr zu empfehlen!
CONS: non

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Добрый день! уже несколько лет мы прилетаем в Софию и пользуемся услугой Ваше компании. Все нам очень нравится и качество авто прекрасное. Очень вежливые сотрудники и главное не было никаких подводных камней. В этом году планируем снова воспользоваться услугами Вашей компании уже 6 раз!!
CONS: Отрицательных нет комментариев,просто как постоянным клиентам хотели бы получить скидку)))

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Been with this company many times over the past twelve years, they just seem to get better and better, cars are good, clean and reliable and the staff are always there promptly at both ends of the trip
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent time keeping with car arriving and being picked in the dot. Car and price perfect for my needs. Delivery person courteous the quality of the car very good.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I've been using the services of Motoroads quite a few times now. Every occasion differs though, as during summer holidays the cars I've been offered are far from being in their prime. This time I came in March and had a much better vehicle than I expected so I am pleased with this. The good things about Motoroads are that communication is always excellent, their service is reliable and prices are very reasonable. The people I had business with were always polite, kind and come exactly on time for pick-ups - something very important on your way back. I would recommed the Motoroads service to people who are about to ren a car in Sofia, Bulgaria. Thank you. Благодаря Ви.
CONS: Sometimes, especially during busy periods like the summer holidays, the cars I got were not in the best condition. Once or twice I had serious concerns that they might fall apart at some point while on the road. This didn't happen though. Improving this will help to brighten up the overall image of Motoroads.

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Motoroads never fail to provide the best service possible. I take yearly trips to Bulgaria, and have always rented my cars from them. The service is top notch, the staff very professional, and they go out of their way consistently to make sure that I am taken care of as a customer. I would highly recommend their service to anyone looking to rent a car while on their trip.
CONS: N/A

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: This was my second car rental with Motoroads, I am very happy with the service and will most likely book again.
CONS:

 , Cyprus () Service:   CAR RENTALS 
   Customer review rating
PROS: Highly recommended.I used this company a few time's, and they have excellent customer service, polite and friendly staff,perfect car condition. Thank you very much.You are my favorite rent a car company.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Pros: We visited Bulgaria in August 2017. We rented a brand new Renault Clio. The car and service was brilliant. It was delivered to our hotel as requested at 1600hrs on our day of arrival. It was collected a week later at the agreed time. The car was pristine, it also had the advantage of not being covered in stickers, identifying it as a hire car. The hire rate was great, with no hidden extras, the pricing structure was clear on the website.
CONS: For us there were no cons.

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Great service!
CONS: Great service!

 , Israel () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Always good service. Will book again
CONS: no

 , Германия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Pünktlich und sehr gutes Service, alles war so wie wir erwarten hatten! Danke sehr!
CONS:

 , Deutschland () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Sehr guter Service,danke! Immer wieder gern. Sehr zu empfehlen!!:-)
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Многократно съм наемал коли от тях и винаги са перфекни. Много уважение към клиента и обслужване на най-високо ниво. Оставам им верен!
CONS:

 , Обединеното кралство () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Za pirvi pit naeh avtomobil,sis semeystvoto mi bqhme mnogo stastlivi.Avtomobila beshe cudesen i nqmase nikakiv problem.
CONS: Komentara mi e zashto kato pise ce avtomobila e 2016,a beshe 2011 model.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: They are just perfect!
CONS:

 , Cyprus () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Professionals at every aspect! Last September I rent for a second time car from Motoroads, and once again I was very satisfied from the overall service. Professional attitude, quick car delivery at the arrival and no delays at the return; clean, full tank, brand new car as I have ordered. The guy called Kiril at the pick up had very friendly behavior and instructed me for some new features of the car that I was not aware. Professionals at every aspect! I would recommend them to anyone visiting Bulgaria.
CONS: none

 , Cyprus () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: STRONGLY RECOMMENDED THIS RENTAL COMPANY I RENT A CAR FOR A MONTH. PRICES ARE VERY GOOD. THE SERVICE WAS FAST AS WELL AS THE CAR WAS IN EXCELLENT CONDITION. I HAD TO DEPOSIT A SMALL LOGIC AMOUNT IN COMPARE TO OTHER COMPANIES WANTED 3 OR 4 TIMES MORE. MY CASH DEPOSIT WAS RETURNED TO ME AS SOON AS I RETURNED THE CAR AS I SHOULD. FRIENDLY STUFF WHO ANSWERS YOUR QUESTIONS AS FAST AS POSSIBLE. IF I VISIT BULGARIA ONE MORE TIME I WILL DEFINITELY RENT A CAR FROM THE AGAIN.
CONS:

 , Canada () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Very good service nice cars and the custimer service team is imaculate and very helpfull .thank you again i will be returning again
CONS:

 , Обединеното кралство () Service:   CAR RENTALS 
   Customer review rating
PROS: Здравейте, Със жена ми наехме кола на летище София. Искаме да изразим дълбока благодарност и удовлетворение от използваните услуги на компанията. Господина ни очакваше на летището,въпреки закъснението на полета което беше близо час. Колата беше меко казано отлична ,свърши ни отлична работа. Не мога да опиша удоволствието и радостта от това че ви има! Бих искал да препоръчам на всички вашите услуги.За нас най-добрата rent-a-car компания. Благодарим ви от сърце. Владимир Чангалов
CONS:

 , Германия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Благодаря на Motoroads за отличното обслужване.За пръв път използвахме услугите ви и останахме изключително доволни.Качество на добра цена,До нови срещи! :)
CONS:

 , Portugal () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We rented a car for 2 days in Veliko Tarnovo, Bulgaria. The car was brought to the hotel at the agreed time. The guy who brought it was very friendly and professional. The car was not the one I was expecting but of a higher class. He explained to me that the car I booked had had a crash. The car was in a very good condition and never let us down. I highly recommend Motoroads! I will certainly use their services again.
CONS:

 , Slovakia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: During the last couple of years we have used MOTO-ROADS services - car rentals, as well as transportation in Bulgaria. Their services were always on very high professional level. The mails and questions were promptly answered to our full satisfaction. I would highly recommend MOTOROADS services to travelers in Bulgaria.
CONS:

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Бронировал Рено Клио 1,2 (2015), подтвердили быстро. Пригнали прямо к отелю Киа Сид 1,4 2016года, что тоже порадовало. Хорошая и новая машина. Сервис отличный, все во время и даже на 4 часа позже забрали. Сдавал тоже у отеля быстро без каких либо придирок. Только навигатор зря взял, он какой то сложный. В другой раз буду пользоваться навигатором в смартфоне. Вообщем все Супер!!! Спасибо!
CONS:

 , Полша () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Firma godna zaufania. Samochód sprawny, obsługa na wysokim poziomie.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Много съм доволен от обслужването Винаги са били навреме и колите са били в идеално състояние Ще продължавам да ги използвам
CONS:

 , France () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellente service de Motoroads. Très professionnels, ponctuels, j'ai eu la voiture que j'ai commandée. Je suis très satisfaite. Merci et bravo à toute l'équipe! Je recommande!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: I have used the airport pickup service from this company several times and each time the driver has been punctual, courteous and reliable. An excellent service that I will use again.
CONS: No negative comments

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great service, Everything was as it should be first class.
CONS: nil

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: много точни, нови коли, всичко перфектно
CONS:

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Здравейте, Вече два пъти използвам услугите на Motoroads и съм изключително доволен от тях. Като обобщение бих казал: - много сте точни, - истински професионалисти - добрър автопарк - усещането за наемането на кола е по - скоро като да я взимаш от приятел отколкото да я взимаш от доставчик - рядко срещано при други компании. При нужда от автомобил не бих се поколебал да използвам вашите услуги отново. Благодаря!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Great service overall despite some confusion around drop-off. Motoroads were great in accomodating our request to pick up the car in one city and drop it off in another. The deposit was also returned quickly and responses over email were very prompt.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: Hassle free, excellent car rental experience. Car was perfect and as soon as we got off the plane was ready and waiting and again on the way back was greeted with a motor roads employee who was punctual and very nice. Great service
CONS:

 , Bulgaria () Service:   CAR RENTALS 
   Customer review rating
PROS: Good service They can deliver the car or pick it up from any location in town Cars were old before, but now they made an effort to provide new cars
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: This was the second time that we rented a car from Motoroads and again we were very pleased with the service. The car was delivered at the hotel as agreed. And when we returned the car at the airport the contact person was already waiting for us. The car was new and clean.
CONS: None

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Винаги използвам услугите на Motoroads когато ми се налага и ще ги ползвам и в бъдеще.Нямам никакви забележки.Последния път наех съвсем нов автомобил с всички удобства и много икономичен.Благодаря и продължавайте все така.
CONS:

 , Germany () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Airport pick-up and drop-off on time and easy. No problem with cross border arrangements. When we had an electronics problem with the car in Greece they provided perfect assistance and service and immediately sent a replacement car with a driver. No language difficulties - good English spoken. I would certainly recommend them.
CONS: None

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I was a little sceptical at first because the price seemed too good to be true compared to what the rest of the rental companies had to offer. Three weeks for a large vehicle with automatic transmission for about $500? And I get car seats and a second driver option at no extra charge? No way! I decided to go with it and am extremely happy I did! We had to change vehicle due to a minor problem and got upgraded to a 4 wheel drive SUV. I emailed the company about it at 9 pm one night because I didn`t have a working phone and the very next morning I recieved a fb messenger call to work out the details. I have already recommended motoroads to my friends and will be using them for my future trips back to Bulgaria.
CONS: Yes, the cars are little bit older and have some miles on them, but they do the job and get you where you want to go without any worries.

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Alles super !!!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: An excellent all round service that could not be faulted. The staff we met were flexible, helpful, polite and most accommodating. The vehicle we hired was in good clean condition and we had no complaints whatsoever. Indeed, we plan to use the service again. Thank you, Neville & Jill Pettitt
CONS:

 , Russia () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Брали в аэропорту Бургаса машину в апреле месяце. Брали Фольксваген Гольф на дизеле. Хорошая, приятная машина. В аэропорту встретили с табличкой, все во время.Хозяин машины был всегда на связи, оперативно решил возникшую в ходе аренды проблему. Благодарим за сервис!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: One of the best rental company ever. Hardly recommended. Will see again.
CONS:

 , Australia () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: The service was excellent. The car was dropped of at our hotel & there was someone waiting to meet us at the airport to return the car. The car was in good condition. We were able to communicate in English which was a benefit to us
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service,car was waiting for us at the airport Very friendly staff who completed paper work with out a problem Car was superb clean and great condition Had no problems on our 31/2 hr drive I have used this company 4 times now and each time was the same I highly recommend them for your car hire needs
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service,car was waiting for us at the airport Very friendly staff who completed paper work with out a problem Car was superb clean and great condition Had no problems on our 31/2 hr drive I have used this company 4 times now and each time was the same I highly recommend them for your car hire needs
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service. Agent waiting for us when we landed at 1.30am at Sofia Airport, This was our first time with Motor Roads, but we will definitely be using them next year,
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Yet again you've come up trump's. I made a hash of the booking and it was no problem for you guys to sort out. Everyone was so polite and helpful. Yet again time keeping was impeccable. Thank you.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service,car was waiting for us at the airport Very friendly staff who completed paper work with out a problem Car was superb clean and great condition Had no problems on our 31/2 hr drive I have used this company 4 times now and each time was the same I highly recommend them for your car hire needs
CONS: None

 , Austria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: I use the rental service since 4 years. I never had problems. Im happy and I will use the motoroads also in the future.
CONS:

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Услугой довольна. Встретили в аэропорту с табличкой, не пришлось разыскивать. Автомобиль хороший, проблем не возникло. Никаких претензий нет Спасибо. Пользуюсь услугами фирмы уже 6 лет.
CONS:


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Very professional company. We had 5 bikes delivered at the airport in excellent condition (3 of which were brand new! ). Our one week bicycle trip was just great and Motoroads picked up our group 300km away to return back to the airport. Sioufi