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 Customer feedback » Review Car rentals services
 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Once again a great job. See you next June.
CONS:

 , Germany () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: well done, see you again.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Excellent service. Car delivered to hotel and then I returned to the airport - changed my plans and they were more than happy to accommodate. Good, clean, reliable car and value for money. All staff spoke good English so language not a barrier. Will definitely use again.
CONS: None

 , Iceland () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Fast and convenient delivery. They just wait with a name sign and hand over the car. The return process is the same.
CONS: Not a new car but in good condition.

 , Israel () Service:   CAR RENTALS 
   Customer review rating
PROS: We rented a car for two weeks and traveled around Bulgaria and Greece. The car we got was in a very good condition, we got it in the Sofia airport just upon arrival. Truly speaking the price for rent a car we've got from Motoroads was one of the lowest among other rentals. We got no problem with driving insurance though I did had a small road accident. We were given a 24 hours accident and service telephone number. In a ward, we are totally satisfied with the Motoroads their service and we will definitely use their services again. Thank you.
CONS: Non

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Отлично обслужване! Горещо препоръчвам!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Excellent service, excellent car and such helpful staff. Will be returning to Bulgaria soon and will definately use you again.
CONS: Can't really think of anything.

 , United States () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We've used the car rental services of Motoroads three times already. They have always been very professional and efficient in providing their services. We would definitely recommend them for your car rental needs. We usually do an address pick-up and return. It has never been an issue and the representatives have always showed on time. One of the times, they upgraded us (for free) to a larger vehicle, because they did not have anything available form the class that we had initially booked.The whole process, from the booking to the return of the car, has always run smoothly, without unpleasant surprises. Thank you Motoroads!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: This is first time I have used the company for car rental and was impressed with the service. Only had a car for two days but did not seem to be a problem and the staff were prompt with delivery, polite and so helpful. The car was great. We will certainly use them again.
CONS: Can't think of anything.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Motoroads agent was waiting for me on time. I had a contact with the company during the whole time when it needed. This company I could recommend you.
CONS: Nope.

 , Switzerland () Service:   CAR RENTALS 
   Customer review rating
PROS: Just perfect !!! Everything was so nicely organize smut and amazingly friendly people !!! Thank you very much !!! Best service !!!!
CONS:

 , Обединеното кралство () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Здравейте,за втори път наемам автомобил от Мотороад Варна.Доволен съм много,преди две седмици си бях в България.На летището във Варна ме чакаше ваш представител(Иван),усмихнат ,приветлив и учтив.Уредихме всички формалности,автомобилът беше в отлично състояние,при връщането на автомобила всичко беше точно и безпроблемно.Благодаря ви !
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have used motoroads car rental several times. I find their service to be first class, from delivery of car to collection. Everything was in order, and staff were very polite and informative, regarding general use of vehicle. Very flexible in meeting my needs at short notice, all with good competitive pricing. I would highly recommend the company and have personally already booked with them for my next trip.
CONS: None really, although some cars have high mileage, but not an issue as reliable vehicles.

 , Deutschland () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Wir mieteten vom 29.8. bis 17.09.2016 ein Auto von Motoroads und waren über 1800 km damit unterwegs. Die Übergabe und Rückgabe waren unkompliziert. Wir haben das Auto am Hotel in Sofia entgegen genommen und am Flughafen wieder abgegeben. Das Preis- Leistungsverhältnis war sehr gut. Die Mitarbeiter waren hilfsbereit und sehr freundlich. Die Versicherungsbedingungen und die Kaution waren fair. Wir können Motoroads nur empfehlen und werden auch zukünftig unsere Autos bei ihnen buchen. Mit freundlichen Grüßen Jörg Reinhardt.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Бърза резервация, приемане и предаване на автомобила. Най - добритре цени, които успях да намеря онлайн! Прости условия без скрити такси! Определено бих препоръчал и ползвал услугите Ви отново! Благодаря!
CONS: Никакви.

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: As always someone to meet us at the airport, on time and with the normal friendly manner. This is the fourth time to hire form Motoroads and I have never once been dissapointed with their service or the cars, the almost new car performed great on my trip to Vratsa and I had NO problems at all. Upon return to terminal two the friendly young lady was waiting for the drop off. Excellent service with a smile. Will hire again this May
CONS: None

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Арендовала машину 22.08.16 г , заказываю авто только здесь, был опыт аренды в других компаниях, но всегда были какие то не приятные впечатления, то машина не исправна, то какие то проблемы с менеджерами компаний... но все это не про motoroads, качество и сервис этой компании всегда на высоте! Уже 3 года я с вами и казалось бы удивить меня уже просто не возможно, но каждый раз вы с лёгкостью это делаете. Последний раз у меня был новенький golf, машинка просто сказка, в отличном состоянии, управлять ей было одно сплошное удовольствие! Впереди лето и я ещё не один раз обращусь к вам за арендой машины. В 2016 г я дважды за сезон брала машину, в этом году планирую также.
CONS: Их просто нет

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: great car we hired will hire again Have house in Bulgaria
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Have used this company 3 times now and never had a problem with there cars Always reliable,always the best price ,always there to meet us at airport on time very easy to deal with Ok the cars aren't brand new when you book economy but have never let us down In my opinion a very professional good company
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I have used Motoroads for more than 5 years now and I have come to rely on their good prices, flexibility with car selection and more than anything else the fact that when you deal with them it all happens with real people through email and phone. This makes all the difference as you get a service specific to your needs and not something prepackaged through a website booking process. Perhaps it's just me but to me this makes all the difference. Keep up the good work!
CONS: Not much I can think of. One would be the minimum booking period for certain vehicles. Newer models tend to need you to book for 3+ days and most require a 2+ days booking. While I understand the admin overhead it would be nice if they had a single day booking pricing for all their cars.

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Pirin Hotel, Bansko
PROS: Brilliant service again. All the way from booking to return. Clean, reliable vehicles, great rates. Trustworthy and honest rental agent who we will continue to use. 100% approval from us. Thanks.
CONS:

 , Russia () Service:   CAR RENTALS 
  Mature couple Customer review rating
Review: Evridika Hotel, Pamporovo
PROS: Два раза пользовались услугами Motoroads.com, один раз от аэропорта в Бургасе, один раз от отеля - всё прекрасно - во-время, быстро, хорошие авто, минимум времени на оформление, русскоговорящие агенты! Здорово! Следующий приезд в Болгарию - авто только от Motoroads.com! Спасибо ребята за вашу работу!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Snezhanka Hotel, Pamporovo
PROS: Good service at Plovdiv Airport in both directions, good clean car, very good value for money, and very happy to both recommend and use again in the future!
CONS:

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Третий год подряд пользовался услугами данной компании. Брал в аренду автомобиль с выездом в Грецию. Обслуживание прекрасное: встретили в аэропорту Софии, быстро оформили документы, включая разрешение на выезд в Грецию (всё было готово заранее), машина отличная - проехали на ней 1500 км за 2 недели. Сдали в том же аэропорту за 5 минут. Когад в следующий раз соберусь в Болгарию, обязательно вернусь в Мотороадс. Всем рекомендую!
CONS: Нет таких =)

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Я арендовала автомобиль в Motoroads уже два раза. Очень довольна обслуживанием. Все оформляется быстро и нет никаких задержек при сдаче автомобиля. Планирую воспользоваться услугами этой фирмы и в третий раз. Спасибо Motoroads!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: As usual no problems with pick up and drop off , the Hyundai Santa Fe was ideal for our needs at a good price, second time we have had this vehicle.
CONS: Drivers side electric window broken which made entering and exiting car parks more difficult

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great service. I have been with Motoroads for the last 5 years. I have two trips to BG. One in February and in Summer. So far no issues with the car or with the administration.
CONS: No issues whatsoever.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Винаги ползвам услугите на Motoroads,когато съм в България и имам нужда от автомобил.До сега нямам никакви забележки.Продължавайте все така.Благодаря
CONS:

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Last month I had to make an unexpected trip to Bulgaria. Barely had time to book a vehicle. Did not even have time to wait for a confirmation. Motoroads Sofia was extremely helpful and prompt in this cold winter. Thank you Bojidar for your help! Wish you all well!
CONS: none

 , Ireland () Service:   CAR RENTALS 
  Family with children Customer review rating
Review: 6-Day Ski Hire Bansko, Bansko
PROS: Very professional and great service, we hired a 9 seater van. Perfect
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I'm renting a car for a second time. It was Mazda 3 - very clean and nice car. We picked the car from Sofia Airport - very easy and simple. Child seats were provided free of charge. A snow chains and ski rack - at very small charge. It's always a pleasure dealing with the staff of Motoroads. Highly recommended! We are looking forward to our next trip to Bulgaria!
CONS: None

 , Обединеното кралство () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Brilliant service - the car was new, clean and very economical. We've been met by a very friendly and polite company representative at the airport who gave us the keys. Everything in the contract was clear, there were no hidden costs and on reasonable price.. We spent a 7 day trip around Bulgaria and can say the car was absolutely spot on. Definitely will use the service again. Thank You!!!
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: It was great service available in short time and easy to book. The car was perfect family size and they provided two child seats for free. For pick up and drop off the representative was waiting for us on time. Easy and friendly communication by email and phone with the company. Strongly recommend and will definitely will use their services in the future!!
CONS:

 , Canada () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Best service ever. No hidden fees and unpleasant surprises. Everything was smooth and easy. Will use them again in the future. Thanks for the experience Motoroads!
CONS: None

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: I used MOTOROADS for the second time and I am very pleased with the service. the car was in good technical condition and clean. the company representative was punctual on the time of delivery . all in all - I have no complaints what so ever.
CONS: none

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Впервые у Вас арендовали автомобиль с подачей в аэропорту Пловдива, остались довольны все условия заявленные были выполнены, Летом обязательно воспользуемся Вашими услугами.
CONS:

 , България () Service:   CAR RENTALS 
   Customer review rating
PROS: Абсолютно всичко ПОЛОЖИТЕЛНО!!! За втори път ползваме услугите им... Като се почне от посрещане на аерогарата, с кафе при сключване на договора, до предаване на автомобила отново на аерогарата! Една седмица - 105 евро, Нисан Микра 2016 автоматик! Извода за Вас... С пожелания да продължите в същия дух!!! Успех!
CONS: НЯМА!!!

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Your Renault Traffic 9 seater was perfect for our trip, it thought nothing of accommodating 8 guys & luggage. It's winter tyres dealt with the icy roads comfortably. Collection and drop-off were perfect and seamless, I shan't hesitate to use Motoroads again.
CONS: None

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent services. The car(mazda 3) was medium class, but enough for everything(luggage and people). Also was very economic.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Great Service - a rental car was available at short notice that was perfect for the snow conditions in January. Quick and helpful response by email and telephone. Friendly and helpful staff at Sofia airport for collection and return. The staff checked the status of the road closures for us and offered advice on driving in snow. All round a great service and therefore highly recommended. We would hire from them again.
CONS: None.

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Reliable and flexible service, good prices, great variety of cars on offer - we could only recommend this company.
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We always have our Rental Car delivered to our Hotel whilst we are visiting Bulgaria, and also book our Transfers by Taxi from the Airport to our Hotel through Moto roads. The service has always been excellent, and we will continue to use this service.
CONS:

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Excellent service and a very good and reliable car! My husband, our 2 yrs old son and I traveled across Bulgaria in January, in the worst weather conditions (snow storm, ice...) with an excellent Renault Capture 2016. We drove over 1500 km for 2 weeks and didn't have any problems+ we didn't spend fortune on gas!!! And last but not least: the SUV was a great bargain - only 329 euro for 18 days!!! For the same period (27.12.16 - 14.01.17) Renault Capture 2016 was about 200-250 euro more expensive in the other rent-a- cars companies!
CONS: The anti freeze liquid was on minimum.

 , Россия () Service:   CAR RENTALS 
  Family with children Customer review rating
Review: Grand Resort , St Vlas
PROS: Наша семья на протяжении 5 лет каждое лето бронирует автомобиль в фирме "Motoroads". Брали машину и в Софии, и в Бургасе, и в Варне, и всегда оставались довольны своим выбором. Никаких претензий или недоразумений у нас не возникало. Этим летом тоже будем у них бронировать машину. Рекомендуем своим соотечественникам эту фирму. Вы будете довольны!
CONS:

 , Cyprus () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: We are returning customers and would definitely keep returning. Keep up the good work!
CONS: none

 , Netherlands () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Good service , never had any problems .
CONS:

 , България () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Имах огромното удоволствие да се възползвам от услугите на МотоРоудс за 5 дни.Наетият от мен автомобил бе изключително чист,икономичен,изрядно оборудван за зимен сезон.Персоналът бе много любезен,приятелски настроен-иситински професионалисти;предлагат високо ниво на услуги на много достъпни цени.За в бъдеще ще използвам тази фирма, без колебание.Благодаря за предоставеното удовоствие да шофирам с вас!
CONS: НЕ БИХ ДАЛА ТАКЪВ!

 , Ireland () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Easy to book, quick confirmation and very reasonable prices. Polite and efficient staff. The car was magnificent. Many thanks!
CONS: none

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Every year in the last 7 years I've been renting a car from Motoroads - Sofia. The cars are reliable and the service is great! I am very happy with you guys! I intend to use your services again twice this year! Many thanks to the Sofia crew!
CONS: none

 , България () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Благодаря, че направихте пътуването ни сигурно и удобно! Колата беше много хубава, обслужването - професионално! Много здраве и успех на екипа през 2017г.!
CONS:


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Благодаря, че направихте пътуването ни сигурно и удобно! Колата беше много хубава, обслужването - професионално! Много здраве и успех на екипа през 2017г.! Евелина Вълчева