Стр. 20 » Отзывы туристов о

Me and my brother in law rented two motorbikes (BMW) in Munich for a week long alptour. When you get older (I am 69), you want a little more comfort in life. So we took the airplane from Stockholm to Munich in the morning and three hours later we got our bikes at Motoroads! The office was ease to access from the airport - train direct to Ost Bahnhof and then only ten minutes walk to shop. The bikes and all the paperwork was prepared by the staff. The staff were excellent and the bikes in perfect condition - good value for money! After renting motorbikes at Motoroads, I say: Live easy - Fly, rent and drive! Sven from Sweden Sven Hedlund2018-14-09
Стр. 20  » Отзывы туристов
 , Switzerland () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: we have been working with motorcades already several times. always perfect service and very reliable.
Против:

 , Netherlands () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Pick up of the rental car at the airport went smoothly. The representative of Motoroads was waiting for us at arrival. We got an upgrade from a Vectra to a Zafira and were very pleased with that. During the week that we had the car, it functioned without any problems. We returned the car at the Sophia railway station and also that was arranged well. The Motoroads member was well in time at the agreed spot. So the service was all OK and that for a reasonable price. We can surely recommend Motoroads.
Против: Credit card payment at the airport would be convenient.

 , United Kingdom () Услуга:   АРЕНДА МОТОЦИКЛОВ 
  Сам турист Рейтинг услуг
За: Good communication before travel. Meeting at airport and handover very efficient and professional The bike was in very good condition, the confidence that helps a lot as you set out alone into an new country. The return arrangement very as very easy and clear, with flexibility - in my case dropped to a good restaurant near the airport. I am happy to recommend MotoRoads to anyone, and already have to members of my bike club in Scotland.
Против: Not really a con since it was clear and transparent - but the cost is high.

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: Good service - the driver was on time and coped well with quite a rowdy group of 15!
Против:

 , France () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: no negativ things to say here the rental car was ok..very good car no problem .we take a car from thessaloniki to plovdiv...the appointment was ok the two time..i recommande this compagny and next time i need a car i will take this compagny
Против:

 , Norway () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
Отзывы о: Barcelo Royal Beach, Солнечный Берег
За: Polite and helping drivers, good and safe service. Took good care of us and understood our needs. Can really recommend Motoroads!
Против:

 , Belgium () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: - good service, pick up on time with name card in aeroport, clean car in good state
Против: for the second time we get another type of car than the one we reserved with no difference in price

 , Slovenia () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Dear reader! I decided to rent a car at Moto Roads due to the transparent, easy to use website and competitive prices. They promise no extra and hidden charges and they stick to that promise. Their attitude toward a customer is professional as well as it is kind. The Moto Roads team answers all the e-mail questions promptly and satisfactory. They waited for me at the airport when I arrived, helped me put the luggage into a trunk of the car, which was a nice gesture and helped me with the drop of as well. It was my first time driving in Sofia and because of the traffic jam I delayed the drop off for half an hour and it didn’t cause any problems for me, which was excellent. They also checked my flight schedule to reassure me that I’m still on time, since you can imagine one can get nervous in a jam trying to catch a plane. The car was in a good shape, no complains. The only downside that I experienced was a GPS. Since they knew I was traveling to another country and which one, it would be very useful if the GPS had updated maps, unfortunately it didn’t recognize the neighbor country. It was a bit inconvenient, but overall I’m very satisfied with their service and would definitely rent a car at Moto Roads again. Best regards, Blanka
Против:

 , Denmark () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
Отзывы о: Obzor Beach resort, Обзор
За: Driver was on time, friendly and helpful. Nothing to complain about.
Против:

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Группа друзей Рейтинг услуг
За: Заказывали авто в аэропорту Бургаса с 8 по 22 июля 2014 года. Все очень хорошо, встретили в зоне прилета, передали авто. Машина чистая, в хорошем состоянии. Без проблем за две недели проехали 1700 км. Сдали авто также без проблем, представитель компании ждал в условленное время в зоне вылета аэропорта.
Против: Желательно выдавать машину с полным баком.

 , Italy () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Motoroads Bulgaria excellent service. Will definately use again. Very competitive price, no hidden extras. Received exact car as booked. A very professional service all round. Many thanks
Против: NONE

 , Belgium () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
Отзывы о: Pirin Hotel, Банско
За: We used your service for car transportation between Sofia Airport and Pirin Ski and Spa Hotel in Bansko, and return. The road was great and the driver was pleasant and on time, for both trips.
Против:

 , Poland () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: We found the driver easily and on time. He helped us with the luggage. We got to the hotdml safetely and quickly. The baby seat was on car, as ordered.
Против: None

 , Mexico () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Very fast and efficient customer service. Friendly and helpful staff.My family and I arrived earlier than scheduled at Sofia airport and Georgi was already expecting us. Nevertheless the car I received was not the type I ordered and I had to refuse it. Georgi was very helpful making phone calls here and there trying to solve the problem which wasn't his fault. Anyway I was allowed to take the car to the hotel and on the next day I received a call by the general manager Dimitаr who said it was impossible to them at the moment to get me the car I ordered and offered to give me my money back which I accepted.
Против: Ordered a sedan ,got hatchback which I refused.
MOTOROADS ОТВЕТ:
Thank you for your nice words. The car originally booked was Chevy Aveo 1.4 petrol. The car we delivered was Peugeot 308 Diesel with a larger luggage trunk. The amount of luggage you was carrying would not fit in the Aveo originally booked. It has a very small trunk to fit 3 large suitcases. As explained in our conversation the Chevy Aveo (European model) has noting to do with the Chevy Aveo (American version) also called Chevy Cruze in Mexico which you expected. Chevy Cruze in Europe is an intermediate rental class vehicle and a completely different model which we advertise at a higher price on our web page.
Team Motoroads

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Группа друзей Рейтинг услуг
Отзывы о: Hilton Hotel, София
За: The service came exactly when and where we asked for it. The service was provided very professionally and our car came in good condition with a full tank of fuel. Ideal since all we needed was to make sure it was full on return. When all of us had lost phone signal, the man was very prompt to meet us at the airport on departure and gave us our deposit back in full (and in English which is a bonus when you're leaving the country.) On the whole a very good service.
Против: Would like to have paid on card simply to submit payment easier between a group of friends, since we hadn't budgeted on having to need the bulgarian cash for this. But this was not really a major problem.

 , Germany () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Your pick up service was great. The travel from Sofia Airport to Veliko Tarnovo was very comfortable. The driver was very kind. We have already booked twice and will book motoroads again.
Против: -

 , Estonia () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: We rent a Opel, but we got better car - Scoda Octavia, diesel (more economic, but enough powerful for Bulgarian mountain roads). Stuff was cool, everything was great :) We recommend!
Против:

 , Израиль () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Я заказал в компании "Motoroads" такси из Бургаса в Солнечный берег. Нас было 2 семьи (8 человек). Самолет опоздал на 2 часа, но водитель нас все равно ждал в аэропорту. Я очень переживал, что он может уехать. Водитель был крайне вежлив и дружелюбен. Помог погрузиться в машину. По русски не говорил, но мы легко нашли общий язык. Доставил до самых дверей гостиницы. Все прошло очень хорошо. Спасибо компании за хорошо оказанную услугу.
Против: Нет ничего отрицательного.

 , Hungary () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: We had good experience with this company. We used the shuttle service from Bourgas airport to Sveti Vlas and back a week later. The mini bus was prompt, always on time, comfortable and clean. Thank you.
Против:

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: The car we rented in burgas was delivered and picked up exactly on time. The car was in good working order and clean. The small existing damage was pointed out to me by the polite and helpful staff. Very good value, and will use again.
Против: As with all car hire I was a little concerned about damaging it, after giving my credit card details.

 , Canada () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: We had a great experience with our driver and ride from Burgas to Yambol. The vehicle was clean, the driver spoke English and was very friendly. It was as stress free way to travel. I would suggest using this company to anyone.
Против:

 , France () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Группа друзей Рейтинг услуг
За: I highly recommend this company to anyone who wants to rent a car in Bulgaria. The car who where seen given matched exactly with our expectations, clean and ready to go. I didn't expect such a quality service for that price.
Против: Absolutely None

 , Германия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: Super! Blagodaria Vi sa super serviza!Posreshtaneto na Aerogarata beshe tochno,G-ta beshe mnogo lubezna i kompetentna,obsluzhi ni mnogo barso i kompetentno.Navrastane pri predavaneto na kolata beshe strahoten dazhd i pristignachme sys zakasnenie na Garata,no G-na ni chakashe tam i bes problemi ni obsluzhi.Vaobste mnogo,mnogo sam dovolen ot serviza.Idvam chesto v BG i vinagi vzimam kola pod naem,no tozi pat sam nai,nai-dovolen i dogodina kato doida obezatelno shte vzema ot vashata firma pak i dori shte vzema hotel na moreto ot vas.Blagodarie Vi ot sarze sa dobroto obsluzhvane i ne vsichko e losho v BG ima i dostoini ,otzivchivi i korektni Balgari! Prodalzhavaite taka i zanapred! Danke, danke, danke!
Против:

 , Hungary () Услуга:   ТРАНСПОРТ 
  Сам турист Рейтинг услуг
За: I travelled with my mom to Nessebar and we needed a transfer between the airport and the hotel. The driver was at the airport in time, my name was written out correctly and it was easy to notice. The route took even shorter than we expected. When we returned the driver arrived even a little earlier - so everything went perfect. Correct service, correct price - I am very pleased with Motoroads! I am very happy to find them on the net! Thank you guys!
Против: Nothing negative at all.

 , Cyprus () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: Great Customer Service!
Против:

 , Ireland () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: I used Motoroads again this year and as usual they were extremely efficient. As a customer that have used this company over several years I can recommend them.
Против: The driver had very little English

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: Recently travelling from Thessaloniki to Volos we used Motoroads Taxi service. Their service was extremely efficient and well-organised and our journeys were trouble-free both ways. We would also like to praise their driver Harry - what a lovely pleasant young man. We had problems with the collection of our ferry tickets at Volos and he sorted it all out for us, plus directed us to a superb Greek fish restaurant in Volos where we had a lovely relaxed lunch befor taking the ferry to Skiathos - thanks so much Harry for everything. We would definitely use this Company again.
Против: No negative comments at all.

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Группа друзей Рейтинг услуг
За: Transport was what we ordered. Chap was waiting with a sign and the trip went smoothly.Same on Return transfer. Good service as always. - Regular customer from UK using transfers and car rental.
Против: none

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Группа друзей Рейтинг услуг
За: None.
Против: There was no one to meet us at the airport and when I called the agent there was no car for us because the previous client failed to return it but no one had bothered to inform us. We were offered 2 alternative vehicles but neither was really suitable for our requirements - we'd booked a 7 seater large 4x4 Nissan Pathfinder and were offered a minibus or a small 4x4. Hopeless!
MOTOROADS ОТВЕТ:
Dear Mike Fieldhouse,
Thank you for your feedback. We have to admit the originally booked Nissan Pathfinder was not available at the time of your arrival at Sofia airport. It was returned a day later by the previous customer without any notice to us in advance. We even reported the vehicle stolen in the police not knowing it was a misunderstanding in the customer's travel dates mentioned on the rental contract. Sometimes we have no control over situations like yours and especially in high season when we do not have many vehicles on the parking lot. However, we offered you two good alternatives on the spot: 8+1 Mercedes Vito and 6+1 Chevrolet Captiva and you stated at the rental desk that you are happy with the Chevy Captiva 6+1 seats. In regards to the meet and greet service, it was specifically mentioned on your reservation voucher that you have to approach our rental desk in the arrival hall by yourself due to the very busy arrival time of your flight. We hope will have a chance to show you our customer satisfaction dedication in the near future.

Team Motoroads

 , Canada () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: I was a little apprehensive about booking, particlarly after reading only good reviews. I can honestly say we were shocked about the professionalism. The driver was there waiting, the vehicle was clean and new. He drove us almost 400km in the mot professional manner. I only realized later he was wanting to listen to soccer (football? ha) on the radio but he wouldn't as we were all half asleep from a long flight. I would use this company again, no question. Please indicate to the driver he was absolutely the best, my wife is Bulgarian and she is scared of the drivers, he was awesome.
Против: nothing whatsoever.

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Брал машину на неделю в июле. Очень хорошее впечатление от сервиса (встретили в аэропорту быстро оформили).На стадии согласования автомобиля посоветовали более новый и удобный вариант без доплат. Планирую и дальше использовать услуги Motoroads.
Против:

 , United Kingdom () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
Отзывы о: Marina Palace Hotel, Несебр
За: First time user of this service and my partner also used taxi one week later then we travelled back together following week . We both found the service to be first class with all 3 taxis waiting as per our instructions for respective journeys which ensuring a stress and hassle free trip back n forth from airport . Drivers were friendly and efficient . Easy to book online and excellent value for money . Will use again for next holiday - thanks Ricky n Jacquie
Против: None

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
Отзывы о: Arena Di Serdica Residence Hotel, София
За: Excellent service, the rental car was dropped off at my hotel, all paperwork was done in the comfort of the hotel lobby and they met me at the airport to pick the car up at the end of my trip. Very easy and smooth. Thank you!
Против: Car needs AUX input for iPod music.

 , Sweden () Услуга:   АРЕНДА МОТОЦИКЛОВ 
  Сам турист Рейтинг услуг
За: I booked a BMW 700 for 2 days on the French/Italian riviera. Made a mistake on the date when booking, but Dimi sorted that in 10 minutes with a phone call. The bike was delivered on time at the agreed place. Excellent condition all round. Friendly service and they collected at 0800 Monday morning. Highly recommended. Thanks.
Против: The GPS with the 'flat' battery did not work. But I was not charged for it.

 , Australia () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Driver was their to meet us and was an excellent driver will use again
Против: Nil

 , United Kingdom () Услуга:   АРЕНДА МОТОЦИКЛОВ 
  Сам турист Рейтинг услуг
За: Excellent customer service and great bikes. Rented a 2013 BMW 650 from Motoroads for a weekend travelling around Sofia. Initial communications were very good with all questions answered. Bike was dropped off on time and all controls explained. The bike itself was in excellent condition and a top box was included in the price. Would highly recommend the company and Dimi for his communication! He was very easy to talk to and was happy to sort out any issues.
Против: None.

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: As always, a great service provided by Motoroads. I traveled with my two little girls and we were greeted at the airport by the representative as promised and he was very nice and courteous. I got an upgrade on my car as the type of a car I requested was not available, so they gave me an SUV, which was great given that I had 2 children traveling with me. I had no issues with the car while I had it. There was also a representative waiting for us the morning of our departure out of Bulgaria, as promised, which once again was great. Overall, I had a great experience and will rent from them again!!!
Против:

 , France () Услуга:   ТРАНСПОРТ 
  Семьи с детьми Рейтинг услуг
За: Excellent pick-up, very professionnal, very good driver
Против:

 , Germany () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
Отзывы о: Kempinski Zografski, София
За: Everything was perfect. highly professional service
Против: price could be slightly better

 , United States () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: All the cars we have rented from you have worked perfect.Every time someone was suppose to meet us it was right on time.
Против: Have never got the car we asked for yet

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: Пользовались арендой машин Motoroads в Св. Власе. Машины в хорошем состоянии. Подача своевременная. Дважды получали машины классом выше без повышения оплаты, к нашему удивлению )) Спасибо Ивану за приятное, интеллигентное общение.
Против: нет

 , Hong Kong () Услуга:   ТРАНСПОРТ 
  Пожилая пара Рейтинг услуг
За: Impeccable - on time, efficient, helpful service. The drivers know exactly where we are going to, despite the hotels we are staying are rather small (not famous hotels). Whenever we are checking out, the driver is already waiting at the lobby. The only time I worried a bit was when we arrived at Bucharest - the flight was ahead of schedule so we came out 20 min before the pick up time and waited for a while at the arrival hall.
Против: Can't think of any.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Семьи с детьми Рейтинг услуг
За: You have a very good site and a lot of extras thrown in for your car rentals especially for families with children, like car seats etc, which makes it easier for the likes of us to book cars.
Против: One think you mention in your car rental page when you show initially do a search and show the cars that are available with your dates and a price is shown, is that the rate is fully inclusive, however when you select the car and continue even with the free items you then see that the insurance is added afterwards, would be nice to see this at the beginning so that you are then comparing like for like, otherwise a very good prices.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
   Рейтинг услуг
За: Met at airport and shown to car promptly, clear instructions, collection from hotel as arranged although minor delay
Против: None

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Здравствуйте пользуюсь услугой вашей клмпанией уже 3 год все устраивает оперативно, быстро, классно,превосходно учите остальных так держать. Спасибо
Против: отсутствуют напрочь

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Пользуюсь сервисом бронирования автомобиля на сайте Motoroads уже второй год - очень удобный и оперативный сервис! Забираю машину в аэропорту, возвращаю машину в аэропорту - очень удобно. Все машины соответствуют описанию, всё по честному. А главное, ты точно уверен, что машина будет тебя ждать в точно заказанное время.
Против: Нет.

 , United Kingdom () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Пожилая пара Рейтинг услуг
За: Excellent service especially considering car rental was out of hours. Met at the airport, car directly outside. Very speedy handover. Again on return, met promptly at departures in airport - great we didn't have to drive off site speedy hand back to Christo. Knew exactly what car we were having will definitely be using this company again.
Против:

 , Italy () Услуга:   АРЕНДА МОТОЦИКЛОВ 
   Рейтинг услуг
За: Excellent service during all the phases, from the booking to the picking up and return of the bike (efficiency efficacy flexibility). Bike and accessories (BMW 1200 GS, helmets etc.) new and in excellent conditions.
Против: None

 , Россия () Услуга:   АРЕНДА АВТОМОБИЛЯ 
  Сам турист Рейтинг услуг
За: Брал в аренду Тойота Камри 2.4i на две недели в конце июня 2014. Машина соответствовала описанию, за исключением года выпуска (по документам 2008 вместо 2010, который указан на сайте), но в очень хорошем техническом состоянии. По времени подачи в аэропорту София всё точно: встретили вовремя, быстро оформили документы. Сдавали тоже в аэропорту: всё вовремя и быстро. Собираюсь и в следующем году воспользоваться Вашими услугами.
Против: Не работал парктроник, но это мелочи. Просто небольшое несоответствие описанию. =) Плюс рекомендую перезаправить кондиционер - слабовато охлаждал воздух на максимуме мощности. Не очень критично, но всё же.

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За: Бронировали машину в июне 2014 года у данной компании. Нам нужна была машина с выездом из Греции в Болгарию и возвратом обратно в Грецию. Машину забирали в аэропорту Салоников и там же сдавали. Все прошло на высшем уровне. В оговоренное время автомобиль был представлен в аэропорт. Никаких задержек не было. Т.к. с нами были маленькие дети, то очень приятно удивило, что детские кресла входили в стоимость аренды автомобиля(хотя в других прокатных компаниях за детские кресла приходиться платить отдельно). Также хотелось выразить отдельно благодарность представителю компании по имени Христо, который пригонял машину. Все рассказал, все объяснил, что и к чему. Еще раз огромное спасибо за сотрудничество. При следующем разе, если возникнет необходимость воспользоваться услугой по аренде машины, непременно обратимся в компанию MOTOROADS.
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