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Hilton Hotel Reviews

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PROS: It is nice to arrive at a hotel that is full of a staff the cares! I was booked in standard room, with HH points, an was upgraded executive room a few days before my arrive and was informed that I would get a FREE airport transfer, both ways.. I sent my flight number off and when i arrive at the airport in Sofia, there was a Hilton staff member with a sign. I was told by him that the Austrian Airlines crew just got in so the shuttle was filled, so he got me a taxi for free, no biggy to me... (We got to the hotel faster then the crew). Arrived to the hotel with people welcoming me by name. WOW that is nice. At check in I was told I was upgraded to an executive suite. (note I'm a Diamond VIP with HH) The room was 2 rooms with a very nice size bathroom. Very modern and bright, a very fresh hotel over all, open areas and very nice. Most other hotels in Sofia are stuffy and old. The Hilton is the place to stay. The staff was just the best, everyone of them, helpful and very happy. The executive lounge was a little disappointing, a very nice room, but the food was not kept up. I can say that the people running this place care about you as a customer, the way it should be. I get Hilton survey after every stay (over 130 nights this year) I always fill it out.. This was the first time that I got a response from the hotel. I told them that I was a little unhappy about the EX lounge. They care because that wanted more info and asked questions. Mihael from Concierge is one of the best hotel workers I have ever seen!!! I really liked this place, Bulgaria is a part of the world that everyone should see, Sofia is not Bulgaria, but is a good home base! The location of the Hilton in the city is good, a few min walk to the center, and there is a large mall right out the back door of the hotel

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