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 HotelRoads Terms of Service


  • General

  • The following terms and conditions apply to hotel bookings, vacations and rentals made through  www.motoroads.com/hotels/ or any other our affiliate businesses. You are accepting these terms and conditions and they outline all rights and obligations for both parties - HotelRoads and the client. No other condition can be incorporated.


  • Privacy policy

  • HotelRoads respects privacy and does not sell or divulge any information about its customers. We do not collect or keep any credit card information on our web site. All credit card payments are made through third party - PayPal and secured through Secure Sockets Layer /SSL/. Your credit card data will stay strictly confidential. We are a verified Paypal member.

    Official PayPal Seal
  • Paypal

  • PayPal is an account-based system that lets anyone with an email address securely to send and receive online payments using their credit card or bank account. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number.

     

  • Intellectual property

  • This web site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these Terms.

     

  • Disclaimer

  •  We make no representations that information published on this web site is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information. This Site provides a large amount of information and there will inevitably be errors in it. We accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law. We reserve the right to change the information published on our web site at any time and without any notice.

     

  • Reservation policy

  • We provide information concerning available hotels, facilities and rates. You are free to choose the hotel desired. You can request booking via e-mail or follow through our Booking form, but you have to be 18 years old. Once your booking request is received, our reservation staff will get back to you with room availability and make a tentative booking. If the hotel required is fully booked we will offer you alternative booking for hotels with similar standard and location. We will send our reservation confirmation email for your record that indicates a method of payment and due date.


  • Methods of payment

  • In order to secure your tentative booking we do require a reservation deposit to be paid via Wire transfer or by credit card online on our web site through PayPal. Online credit card payment through the form on our web site is possible  only if the client ticks off "I agree to HotelRoads Terms of service. HotelRoads is a division of Motoroads.com". The client can then proceed with the reservation payment through Paypal. Accepting the terms and conditions and clicking on the "Continue" button to proceed to payment with PayPal constitutes an irrevocable commitment of the client to accept the reservation and it can not be disputed except by abiding to the terms of cancellation. Once your reservation payment is received in full at Motoroads your reservation is guaranteed and your hotel voucher will be issued and sent to you. The same conditions apply for a Wire transfer. Sending your payment to HotelRoads via wire transfer automatically constitutes that you agree to our terms of service, reservation and cancellation policy.


  • Modifications

  • Modification of an existing reservation are subject to hotel's availability. Modifications notified directly to the hotel will not be effective. HotelRoads and the hotelier will do their best to accommodate your modification request or to offer you an adequate placement in an equivalent hotel, but shall not be held liable should they fail to do so. Refunds are made based on the refund policies of HotelRoads. Each reservation paid and confirmed by voucher requires a customer service agent to modify the reservation manually therefore 25 Euro administrative fee per reservation is applied. In addition, the total amount that shall be returned to you shall be your Full Payment less: any applicable deductions, fees or charges applied by HotelRoads and/or payment services provider and/or partnering Banks (modification fees).
     

  • Cancellations

  • Hotel reservation cancellations are subject to both hotel's and HotelRoads cancellation policy. Cancellations notified directly to the hotel will not be effective. Cancellation requests are accepted at HotelRoads in writing only. Make sure that you state your booking reference number. Refunds are made based on the refund policies of HotelRoads. A reservation paid and confirmed by voucher requires a customer service agent to cancel you booking manually therefore the reservation deposit paid in advance is non-refundable. However, we give you the right to use this deposit in full for any future bookings with HotelRoads/Motoroads. Please, use the same reservation reference number. In case of refund, the total amount that shall be returned to you shall be your full payment less: any applicable deductions, fees or charges applied by HotelRoads and/or payment services provider and/or partnering Banks (cancellation fees).
     

  • Complaints

  • In case of a problem or complaint concerning your hotel, it is imperative that the client informs HotelsRoads immediately in order that we can rectify the situation as quickly and efficiently as possible. HotelRoads and the hotelier will do their best to accommodate your complaint or to offer you an adequate replacement in an equivalent hotel, but shall not be held liable should they fail to do so. Any complaint, which cannot be resolved at the moment and / or locally, must be notified in writing to HotelRoads within 3 (three) days of the beginning of the service provided. A copy of the complaint must also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder HotelRoads ability to rectify the complaint and reduce or resolve any claim that the client may have.


  • Shortening/Extending reservation

  • Should the client decide to alter or interrupt the originally made reservation arrangements, HotelRoads and the hotel will do their best to accommodate such arrangements, but shall not be held liable should they fail to do so. If the guest leaves the hotel prematurely, the HotelRoads and the hotelier has the right to claim the full remuneration agreed upon. You are liable for any additional charges or expenses imposed by HotelRoads and/or Hotels in respect to such modifications/changes for shortening of stay and/or downgrading or full cancellation based on our current Cancellation Policy.


  • Accuracy of Information & Disclaimer

  • We do our best to ensure all hotel information on our web site is accurate. We make no representations that information is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information. This site provides a large amount of information and there will inevitably be errors in it. We accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law. We reserve the right to change, amend or alter hotel information, prices or any conditions stated herein without prior notice.

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