MOTOROADS TERMS OF SERVICE

The following terms and conditions apply to all tours, vacations and rentals made through  www.motoroads.com or any other of our affiliate businesses. You are accepting these terms and conditions and they outline all rights and obligations for both parties - Motoroads.com and the client. No other condition can be incorporated.

MOTOROADS respects privacy and does not sell or divulge any information about its customers. We do not collect or keep any credit card information on our web site. All credit card payments are made through third party - PayPal and secured through Secure Sockets Layer /SSL/. Your credit card data will stay strictly confidential. We are a verified Paypal member.

PayPal is an account-based system that lets anyone with an email address securely to send and receive online payments using their credit card or bank account. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number.

This web site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these Terms.

 We make no representations that information published on this web site is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information. This Site provides a large amount of information and there will inevitably be errors in it. We accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law. We reserve the right to change the information published on our web site at any time and without any notice.

Tour bookings have to be made through our website or in writing - e-mail, fax and mail. At the time of the booking a deposit is required to secure your rental or a space on a tour. Payments are accepted instantly, online on our web site by Credit card, or a with a Wire bank transfer. It takes 3-5 business days a wired bank transfer to arrive in our account. A booking is confirmed when the customer receives confirmation email/fax from our office that we have received the required deposit and the reservation is secured.

MOTOROADS, reserves the right to cancel a scheduled tour for a cause and if this occurs, the customers will be immediately notified with a written notice and the deposit will be refunded in full.  No further claims can be accepted. In case of a customer canceling his/her booking after a reservation deposit has been paid and the booking has been confirmed, MOTOROADS reserves the right to withhold the reservation deposit in part for costs incurred. If a tour is cancelled by a customer more than 45 days prior to the tour-start date an 100 Euro administration fee applies. If a tour is cancelled within 45 days from the departure the cancellation fees are as follows:
 

Number of days prior to departure	Cancellation fee per person
31 - 45 days	25% of tour price
15 - 30 days	50% of tour price
0 - 14 days	75% of tour price

MOTOROADS reserves the right to withhold the deposit/tour charge in full when the cancellation is made less then 2 weeks prior to departure or in the event of no show up on the tour start day. MOTOROADS reserves the right to change tour dates and tour routes in order to avoid unexpected circumstances. MOTOROADS is not liable for the cancellation of outdoor activities for reasons out of its control. When the tour has to be interrupted or ended for reasons outside of the control of MOTOROADS, its contractors or third parties such as bad weather, accident, collision, illness, death, strike, natural disaster etc., the contract becomes invalid and the tour will be discontinued. Customers will be reimbursed the proportion of the tour cost for the number of days remaining. Refunds are repayable to a maximum of the paid balance only. No further liabilities will be accepted.

MOTOROADS has designed for you extra outdoor activities on the rest days on each tour. This is a great chance for you to relax, make many new friends and explore Bulgarian culture and natural phenomena.  However the participants in each extra outdoor activity are fully aware of the risks and dangers involved and accept full liability.

MOTOROADS is responsible for providing the services listed in our Terms and Conditions and at the end of each tour description. Other services are not included in the price and must be requested additionally. We ask our customers to read our Terms of service and to sign an indemnity waiver which is a standard practice of any tour operator. The participants in a every tour are fully aware of the risks and dangers involved and accept full liability. They also are themselves responsible for any damage caused to third parties and agree to forgo all claims against MOTOROADS and its employees for any damage occurring during incidents on the tour. A rider is responsible for all traffic tickets received during the tour. A service charge will apply for all unpaid tickets. All kind of complaints must be reported immediately to the tour guide and cannot be considered at a later time. MOTOROADS does not accept any liability for delays caused by breakdowns or necessary repairs to equipment, bicycles, motorcycles or transportation vehicles during the tour. Any disputes arising will be settled before a competent court of law in Sofia, Bulgaria.

The tour guide is in charge of the respective tour. Participants agree to respect instructions given by the tour guide, the hotel personnel, and others involved in the tour. In case of illness or accident of the tour leader during the tour which leads to tour cancellation, those taking part are entitled to claim for a proportional refund of the tour price. Claims for further compensation are not valid.

The participants in each tour agree to obey the traffic regulations and all rules laid down for the group tour. All traffic fines and expenses incurred during the rental period are  renter's responsibility and are payable upon vehicle return. They also agree not to cause any damage to natural surroundings or third parties through their actions while n tour. In the event of a participant repeatedly ignoring rules or causing others taking part to feel threatened because of their actions, MOTOROADS reserves the right to exclude such persons from the tour without refund. Motoroads reserves the right to compensation.

To take a part on our tours you have to be 18 years of age or older. Every participant on a motorcycle tour needs a valid driver's license. Motoroads is not liable for the illegal use of a driver's license. Tourists to Bulgaria from many countries do not need visa - a valid passport is required only. All participants, however, are themselves responsible to go through a visa application if a visa is required. For a list of countries that don't need visa to Bulgaria  visit: http://www.bulgarianembassy.org.uk/ Those taking part in a tour are responsible for arranging adequate travel, health, accident and theft insurance as well as trip cancellation insurance. Bring all the insurance documentation with you.

Any motorcycle rental reservation become final after a reservation deposit is received at Motoroads. If you fail to send your reservation deposit we may cancel your reservation at any time. Modification of an existing reservation is subject to availability. Each reservation paid and confirmed by voucher requires a customer service agent to modify the reservation manually therefore a 25 Euro administrative fee is applied. The reservation deposit paid in advance is non-refundable in case of cancellation. The full rental amount and the security deposit are collectible before or at the time of the motorcycle pick-up. We reserve the right to withhold the reservation deposit paid in advance for rentals cancelled less than 48 before the commencement of the rental.

A Security deposit is required, but not always with a certain motorcycle/car/bicycle rentals. If presents, the deposit is due upon vehicle pick-up. It will be refunded to you when the motorcycle/car/bicycle is returned with no damage at the end of the rental period.

A Car Rental booking can be made through our request form or in writing - email, fax. At the time of the booking a small reservation deposit is required to secure your reservation. Any car rental reservation becomes final after the requested deposit is received in our account. If you fail to send your reservation deposit we may cancel your booking at any time. Payments are accepted instantly, online on our web site by Credit card. A booking is confirmed when we send you a car rental voucher by email or fax. Modification of an existing reservation is subject to availability.

For reservations confirmed by a voucher the reservation deposit paid in advance is non-refundable in case of cancellation. However, complementary you can use this amount in full for future car rental bookings with Motoroads. In addition, refunds that shall be made to you shall be your Full Payment less: any applicable deductions, fees or charges applied by Motoroads and/or payment services provider and/or partnering Banks (cancellation fees). Returning the car earlier than the confirmed time in your rental contract is subject to surcharges. The full rental amount and the security deposit are collectible before or at the time of the car pick-up. 

All rental models are insured with Collision Damage Waiver (CDW). All insurance coverage and waivers are subject to the express term and conditions of the rental contract and do not include coverage or injury, personal property theft, or damage as the result of negligence of the renter. For all rentals the the renter is required to contact the lessor immediately and file a Police Report within 24 hours of any damage or accident during the rental period. All damages to the rented vehicle without a police report are considered Renter's fault and insurance is void. The following insurance conditions apply:
 

Damages, losses or theft to the rented vehicle are covered by CDW IN FULL, if :

• the driver contacts the lessor and obtains a police report within 24 hours of the accident
• the cause of the accident is not driver's fault according to the police report
• the driver is not under the influence of alcohol or drugs during the accident

Damages, losses or theft to the vehicle are LIMITED to amount of the security deposit, if:

• the driver contacts the lessor and obtains a police report within 24 hours of the accident
• the cause of the accident is driver's fault according to the police report
• the driver is not under the influence of alcohol or drugs during the accident

Damages, losses or theft to the vehicle are NOT covered by the insurance in the following cases:

• failure to file a Police Report within 24 hours of any damage or accident
• deliberate or willful damage by renter or guest
• negligence to provide secure parking space or leaving the vehicle unattended
• driving if under the influence of alcohol or drugs
• more passengers than the available seats
• operation by any one not licensed
• failure to maintain all fluid levels
• travel in restricted area
• failure to use specified fuel
• damages of tires and wheels
• damages to the interior
• loss of keys or documents

Every car has an excess (deductible) amount that is required upon car collection and it is refundable at the end of the rental period. The excess is the maximum amount payable by the driver in the unlikely event of the theft of the vehicle or an accident. Damage to wheels, tires and steering geometry is not covered under damage excess. The excess can be waived by paying a small fee/per day at the rental station.

For some rental models you can purchase Super Damage Waiver (SDW) which  waives the Excess amount in case of any accident or damage to the vehicle stated "your fault" in the police report. Damages, losses or theft to the vehicle are FULLY COVERED by the SDW if:

• the driver contact the lessor and obtains a police report within 24 hours of the accident.
• the driver is not under the influence of alcohol or drugs during the accident

SDW vary from EUR 3-12 per day and can be purchased additionally.

MOTOROADS assumes no responsibility for a lost of time and mechanical breakdown during the rental period if the renter operates the vehicle in restricted areas - gravel or dirt roads. In this case, any repairs or damages occurred in restricted area are Renter's responsibility and insurance coverage is void.

All rentals include unlimited mileage within the territory of Bulgaria. Fuel is not included in the rental rate and you are supposed to return the vehicle with the same amount of fuel registered upon pick-up. If less, € 1per liter charge is applied.