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FAQ


Where can I find your contact information?

Click here to see our contact information.


How can I send you an email?

To send us an email, please click here.


Where can I read Motoroads Terms of Service?

To read Motoroads Terms of service click  here.


What is Paypal?

PayPal is the most popular an account-based system that lets anyone with an email address securely to send and receive online payments using their credit card or bank account. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.


What is the weather like in Bulgaria?

The climate in Bulgaria is beautiful. The temperatures from the end of April till the middle of October vary between 20 and 35 degrees Celsius and this is the ideal time for touring. All tours are scheduled for this period of time and tour routes include mountain passages very delightful to be ridden during the spring, summer and autumn. 

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Is it secure to make payments on your web site?

It is completely secure to do your deposit or tour payment in full on our web site. All credit card payments are made by third party Paypal and are secured through Secure Sockets Layer /SSL/. We don't collect or keep credit card information on our web site and your credit card data will stay strictly confidential. We are a verified member of Paypal.
 

TOURS & RENTALS FAQ:



How can I book a tour?

Bookings have to be made through the book form on our website or in writing - email, fax and mail.
At the time of the booking a deposit is required to secure a space on a tour. The payment can be made by credit card, or wired bank transfer and has to be completed at least 5 weeks prior to the tour start day. It takes up to one week for a wired bank transfer to arrive in our account. A booking is valid when the customer receives confirmation letter from our office that he/she has paid the required deposit and we guarantee a space in the tour. Bookings may be made at short notice, if the relevant tour is not fully booked.


Can I bring my own bike and does it need insurance for Bulgaria?

If you like you can bring your own motorcycle. We will give you a discount of 20% on the tour package price (excluding fuel, vehicle insurance and optional services). You will have the same privileges as riders using our bikes. It is most likely that your current motorcycle insurance will not be accepted in Bulgaria and you will need to apply for Bulgarian Insurance. Motoroads can assist you for insurance arrangements.


Should I arrange my own insurance when I go on a tour?

We advise you to arrange adequate travel, health, accident and theft insurance as well as trip cancellation insurance. Talk to your travel agent or our office for assistance. 


What documentation is required for entry in Bulgaria?

Tourists to Bulgaria from many countries do not need visa - a valid passport is required only. All participants, however, are themselves responsible to go through a visa application if a visa is required. To see the list of countries that don't need visa to Bulgaria http://www.bulgarianembassy.org.uk/ If you bring your own motorcycle to Bulgaria you need the original motorcycle title or registration in the name of the operator and a valid driver's license. Adequate vehicle insurance is required as well. 


What is included on a Guided-motorcycle tour?

We are proud to provide you with the most complete tour package for the best price:
- Competent guides with in-depth knowledge for the region, Bulgarian history and culture.
- Experienced back-up person and equipped support vehicle.
- Multi-course menu. All breakfasts included.
- All entrance fees for your extra activities during the trip.
- Motorcycle rental plus liability and comprehensive insurance.
- All fuel expenses during the tour.
- 50 lb. luggage carrier and a personal bag in the back-up vehicle.
- Overnight stays in two and three-stars hotels.
- Transfer from the airport to the tour start point and back to the airport at 
   the end of the tour.
- Route map & brochure.
- T-shirt and framed picture.
- Many new friends and a lot of fun.

Other services are not included in the tour price and must be additionally requested.


Do I have to share a room during the tour?

On a motorcycle tour all rooms are booked for double occupancy. This means that unless you bring your spouse or loving companion, Motoroads will try to book you into a room with someone. If you wish, you may pay the single occupancy supplement, which entitles you to your own room. We attempt to get somewhat of a profile of all riders in order to have compatible matches. On a Photo tour either single or double occupancy can be arranged.


What is the best time to book a tour?

We don't like to push our customers as most of the competition does: "Book now!... Why hesitate?", etc.
We would only like to ensure that a tour with Motoroads in Bulgaria is an unforgettable experience that you will like a lot. Take your time, consider all that is necessary, and if you think Motoroads is your choice, book your tour on time! We have some planning to do in advance to ensure your pleasant and joyful tour. 


How many hours per day do we ride?

The time and miles ridden everyday are different and specific for each tour. The actual ride is between 5 and 7 hours daily (150 - 290 km). The Adventure tour consists mostly of  mountain passages and requests more concentration and physical demands than an open road. Alternative routes are designed for each tour and if a rider is a real adventurer and feels that he/she needs some extra miles riding, we are always prepared to arrange extra short trips for a full satisfaction. Every evening before dinner we gather together to discuss the next day itinerary and alternative routes if you decide to go off on your own. 


Do I have to travel always in a group?

Not at all. We try to be flexible as much as possible. If you feel confident to explore on your own, we will arrange for you an individual route and individual lunch in a restaurant along the way or we will provide you with delicious lunch box to carry with you. 


What extra activities are available during the tour?

Rest days are scheduled in every tour so you can enjoy a variety of outdoor activities - horseback riding, climbing, hiking, caving, swimming, photography lessons, etc. This is a great chance for you to relax and explore the Bulgarian culture, natural phenomena, or to go on a short trip if you choose to ride that day. 


What kind of riding equipment should I bring ?

Never underestimate the weather! Durable jacket, good riding boots, gloves and a helmet are essential.
We recommend that you bring spare warm riding gear as well and of course do not forget your bathing suit. Your luggage will be carried by our support vehicle so you don't have to worry about overloading your motorcycle. Some sport clothes are a great idea for our extra outdoor activities - horseback riding, climbing, hiking, caving, etc. Those taking part in any Adventure tour should be geared for adventure touring. Helmets and gloves are available for rent upon request. 


What are the accommodations like?

Our accommodations have been chosen very carefully to provide you with a thorough sense of the authentic Bulgarian traditions, culture and hospitality. You will also enjoy our multi-course never a "set" menu. All meals are included in every tour package. For real images of our lodgings see photo album


What is the quality of the gasoline in Bulgaria?

The gasoline offered on the territory of Bulgaria is of very good quality and you can find it in the following regular and high-octane choices:
AUTOMOTIVE GASOLINE A-91
AUTOMOTIVE GASOLINE A-95H
AUTOMOTIVE GASOLINE A-98H


HOTELS FAQ



How can I book a hotel?

Once you have chosen the hotel you want to book, click on the "Book now" button. Fill in the reservation form. Make sure you provide us with a valid e-mail address and other contact information. A reservation confirmation email for availability will be sent to you within 24 hours. This message will contain - reference number for your reservation, room availability information and the reservation amount required to secure your reservation. If the proposed hotel rates are acceptable for you, you can proceed to payment of the reservation amount required through our online form. Once your payment arrives at HoteLRoads you will receive a reservation voucher that feathers your hotel and reservation details. Keep this voucher and present it upon arriving in your hotel.


How can I cancel a reservation?

Click here to cancel or change your reservation. Each reservation confirmed by voucher requires a customer service agent to process the cancellation manually. Any firm booking cancelled will incur 20 EURO processing fee. Cancellation policy vary for each hotel and it is described in the reservation confirmation message sent to you. See our Terms of service for more information.


What if I do not show-up at the hotel for check-in?

Most of the hotels apply first night rate charge if the customer cancel his/her reservation in less than 72 hours prior to arriving or doesn't not show up.


Once I pay my reservation, will I receive any confirmation from you?

Yes. We will send you a reservation voucher that will display all the details about your booking.


Are the taxes and food included in your prices?

Taxes are included in the announced prices. Breakfast is not always included. It is usually mentioned in each hotel description. If you can not find answer of this or any other question please, ask us here and will be glad to help you.


Is there hotel shuttle service from/to the airport?

Few hotels offer shuttle service to and from the airport. This should be listed in the hotel description on our web site.


Our children will be travelling with us. Will they stay at the hotel for free?

Each hotel has different price policy for children. This should be listed in each hotel description as well.


How can I find the directions to my hotel?

You will receive the directions to your hotel with the reservation voucher sent to you after your reservation is paid.
 

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