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Page 3 Customer feedback » Review services
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 , Ireland () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: I use motoroads every year to transport us from Bourgas airport. The reason I continually use this company is because of their professional service. Their booking system is flawless, their rates are competitive, their service is punctual, their drivers are curtious and their cars are to a high standard.
CONS: None

 , Latvia () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Заказывали трансфер Varna airport-St Vlas-Varna airport на 7 человек, остались очень довольны сервисом, минибус просторный, места много, кондиционер, приветливый водитель, встретил вовремя. Забыли в салоне пиджак по прилёту в Варну, на обратном пути, через 7 дней, когда уезжали в аэропорт этой же компанией, пиджак нам вернули. Рекомендуем этот таксопарк, всё честно, чётко.
CONS:

 , Latvia () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: Our family used a trasfer service from Varna airport to St Vlas and vs. We are very satisfied with provided transfer service. Great service! I recommend to use it for everyone.
CONS:

 , Czech Republic () Service:   CAR RENTALS 
   Customer review rating
PROS: Quick and professional conduct. Car in good technical condition. Very good ratio of price and quality of services.
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: This was a great service. We hired 2 BMW G650GS motorbikes in Sofia. I booked online and it was all straightforward. We picked up the bikes and in 20 minutes were on a great twisty road into the mountains, as recommended by Dimi. He gave us suggestions on our route, but to be honest Bulgaria only has about 2% of roads that aren't great fun on a motorbike so you can't lose wherever you go! The bikes themselves were very new, clean and in great working order. Everything needed in the way of luggage and gear is available to rent.
CONS: Nothing at all to complain about.

 , Canada () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great service, friendly people. Representative was waiting for us, it took 10 minutes to get the car. No unnecessary paperwork. Everything was fast and easy, it's extremely valuable when you already had 14 hours of travel with 2 kids behind and 400 km to drive ahead. Car was even better than I anticipated - with automatic shift. Very well maintained and reliable. Will use these guys in future and recommend to friends. Thank you.
CONS: No

 , Denmark () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Great Service :) Was received in arrivals and went quickly through payment and sat in the car 10 minutes later. Contacted them during our stay to extend the rent period for another week and this was no problem. At departure we were met at the parking place and paid quickly for the extra week. The car was brand new and the service perfect. Will definitely use them again.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Very easy on-line booking system. Driver was waiting in arrivals hall with my name on his board as soon as we landed. Very helpful driver carried cases to car and loaded/ unloaded heavy cases. Driver also gave us local area information. To top it all a very fair price,
CONS: I honestly have no cons on this service and will definitely use again.

 , Poland () Service:   TRANSPORTATION 
  Family with children Customer review rating
Review: Dreams Hotel, Nessebar
PROS: Transportation from the airport to the hotel and back ran smoothly and according to previous findings. Everything was fine. I would recommend.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: This is the second time that I have used Motoroads and I have been thoroughly impressed by the service received and the quality of the vehicle that we hired for our group golfing trip to Bansko. I would happily recommended this car hire company to others and I am planning on booking another car for my family holiday in August.
CONS:

 , Россия () Service:   CAR RENTALS 
   Customer review rating
PROS: перед поездкой в Болгарию, машину заказали ещё в апреле по интернету. . по приезду в отель в июне машину подогнали точно в назначенное время. Ребята очень внимательные, добросовестные, честные. Машина была в хорошем состоянии, за десять дней её эксплуатации мы с ней проблем не знали. Обратно у нас машину приняли тоже без каких либо заморочек. Работой фирмы и авто мы довольны, в случае повторной поездки в Болгарию снова обратимся в данную фирму. Ребята вам большое спасибо!!!
CONS: машину заказали сузуки, по факту получили мазду. Хотя минусом это не считаю.

 , Lithuania () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Great service from beginning. I got call 1 day in advance and they informed that we will get bigger car than ordered:) Car was delivered on time, everything was working fine. Bulgaria itself is beautiful place to visit and you must have a car to see country. Return was without problems, deposit was returned in few days. Will use the same company again as price/service ratio is great!
CONS: Baby seat was without internal belts, so we have to use car seat belt.

 , Cyprus () Service:   CAR RENTALS 
   Customer review rating
PROS: Motoroads is our best surprise this year in Bulgaria! Their representative was waiting for us at the airport and the first imprssion was his proffesional and friendly attitude. The receiving and delivery of the car took few minutes only, but at the same time we were suitably instructed what to do in case of urgency. The car was in perfect condition, and we did not have any technical issue. Definitely Motoroads is our choice again next time!
CONS:

 , Bulgaria () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Pick up and return of the car was very smooth and very much on time. The returning we could arrange 2 hours before the actual time as we were not sure when exactly we will be back.
CONS: The charger in the car did not work, so it was good we had 2 devices with a navigation system. Person who picked up the car said they never heard from previous customers and that they will fix it; he actually thanked us for saying it.

 , United Kingdom () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: very good service, the village we needed picking up from was not listed on their website, but this was no issue as they sent me a booking for via and were very helpful. Arrived on time and was very friendly. We have used Motorroads for Hire Cars in the past also and have never had a problem. I am just about to book our next transfer with them.
CONS: NONE

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: We have the car delivered and collected from the airport. Our flight was delayed but they are waiting for us.The staff are always extremely pleasant and very helpful and can only recommend them for for superb value and service. Looking forward to doing business with them again next visit.
CONS: No cons.

 , Germany () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
Review: Interhotel Sandanski, Sandanski
PROS: Wir möchten uns auf diesem Weg noch einmal für den einwandfreien, zuverlässigen und sehr guten Tranportservice bedanken. Ich muß zugeben , wir waren Anfangs sehr skeptich, aber der Fahrer stand wie versprochen zur Abholung bereits am Flughafen mit unserem in deutsch geschriebenen Namensschild bereit. Er beförderte uns sicher zum Zielhotel. Auch der Rücktransport erfolgt überpünktlich und zuverlässig.Der Fahrer ,englisch sprechend, war sehr nett und höflich. Wir würden den Service jederzeit wieder buchen. Von uns gibt es eine 100 % Weiterempfehlung! DANKE ! :)
CONS:

 , Беларусь () Service:   CAR RENTALS 
   Customer review rating
PROS: Очень приветливые и приятные люди. Машину предоставили точно в назначенное время и место. Автомобиль был даже лучше чем заказывали, чистый салон, все исправно работало. Также посоветовали как лучше прокладывать путь и направление нашего путешествия, т.к. мы ехали в Грецию. Спасибо.
CONS:

 , Sweden () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Very friendly and helpful driver driving carefully and finding even small places and odd hotels. The bus was comfortable and easy too see from.
CONS: Our driver tried hard but a little better English would have been nice even if we always were able to understand each other.

 , France () Service:   BICYCLE RENTAL 
  Group of friends Customer review rating
PROS: Very professional company. We had 5 bikes delivered at the airport in excellent condition (3 of which were brand new! ). Our one week bicycle trip was just great and Motoroads picked up our group 300km away to return back to the airport.
CONS:

 , United Kingdom () Service:   TRANSPORTATION 
  Mature couple Customer review rating
PROS: Booked with MotoRoads as we wanted a private car to go from airport to hotel then return to a Hotel. Most other sites did airport to airport only. Our flight was delayed but the driver was waiting with our name on a card, very polite and helpful. On the drive from Sofia to Bansko the driver was very careful, informative and pleasant to talk to. Arrived on time to for the return to Sofia.
CONS: We had one large suitcase, if we had another it might have been difficult fitting it in. Apart from that nothing.

 , Latvia () Service:   TRANSPORTATION 
  Group of friends Customer review rating
PROS: Transfer service was excellent !
CONS: Transfer service was excellent !

 , Canada () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: We rented a near new BMW 1200 GS that we picked up and returned to Zagreb. Communication, confirmation and logistics were very good. Was happy with the bike for the two weeks we had it. Overall we were really pleased. Love the bike!
CONS: Upon arrival, the agent you used was unable to take a credit card so we scrambled to come up with cash at a nearby ATM. Seemed a bit sketchy, but it worked out in the end. GPS we asked for was not reliable, so the agent didn't charge us.

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: We use this company 3 or 4 times a year and we have never been disappointed. We have the car delivered and collected from our apartment and they are always on time. If there is a problem they always contact you to let you know. When we booked our car for earlier this month, the car we requested was not available, however Motoroads were good enough to contact us before we left England and offered us a an upgrade for no extra cost.The staff are always extremely pleasant and very helpful and can only recommend them for for superb value and service. Looking forward to doing business with them again next month.
CONS: No Cons

 , Sweden () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: Dear Valentin, thank you for a very nice week. We appreciated your friendly person and that you always did your very best to help and support us. We also really liked your careful driving and felt safe all the time during our trip in Bulgaria.The pictures will come later. With best regards, Olle Alsén
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Попаднах на Motoroads търсейки кола под наем в София на приемлива цена. Прегледах и отзивите, почти всички бяха много положителни и реших да резервирам. Процеса на резервация е лесен. Получаването на колата беше удобно, служител на Motoroads ни очакваше на терминала, автомобила беше наблизо. При връщането на колата се уговорихме да я предадем до офиса на компанията, но много любезно служител от фирмата ни закара до мястото, където трябваше да отидем в София. Нямаше скрити разходи и такси, автомобилите се предлагат с пълна застраховка и условията са ясни (за разлика от много други компании за коли под наем, включително световно известни). Услугата е на добра цена, гъвкава и професионална. Всички служители, с които контактувах или се срещнах, бяха любезни и услужливи. Благодаря на Божидар и колегите му/
CONS:

 , Ireland () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: Two good clean, safe, reliable, economical, fully dressed, Honda 750 motor bikes rented for a week in Portugal. We had a great experience...better than we expected. Excellent customer service. We were on our way quickly, after both picking up the motorbikes and leaving them back at the end of the week rental. No reservation. I will in all probability rent again from moto roads.
CONS:

 , Netherlands () Service:   CAR RENTALS 
  Group of friends Customer review rating
PROS: We rented allready two times a car from Moto roads. Both times the car were at schedule time at the Sofia airport Pick-up place. The car was in technical good conditions and brought us without any failer around Bulgaria (totally +/- 4000 km.). Also the schedule time and place to drop-off the car was never a problem. Always the person of Moto roads was there on time.
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Car rental services was very good and mini van was good had lots of space inside pickup driver was very friendly. Thanks Andrew
CONS:

 , Germany () Service:   CAR RENTALS 
   Customer review rating
PROS: Extremely friendly and professional service. We rented a car for 10 days and somebody waited for us at the airport with a sign even at a very late hour. The pickup was equally easy. The vehicle, a Renault, was in excellent condition. THANK YOU
CONS:

 , Czech Republic () Service:   MOTORCYCLE RENTAL 
  Solo traveller Customer review rating
PROS: I rented BMW 1200 GS in Porto and went for 1 week mostly to Spain. Moto ride highlights include areas of Faro de Cabo Ortegal, Playa de Las Catedrales, Picos de Europa (Covadanga lakes and Cain de Valdeon canyon), Douro valley. Excellent machine, on asphalt roads one of the best, very suitable for long rides on good roads. Recommended. Good service from the office.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Expected an old Hyundai Santa Fe but received a brand new Nissan Qashqai. Service from Anton at the Airport was very good.
CONS: Didn't really need the satnav I booked as my phone app was better than the device provided which was in English but with audio in German that couldn't be changed..

 , United States () Service:   TRANSPORTATION 
  Family with children Customer review rating
PROS: We have used Motoroads twice now, for transportation to, and from Sofia airport. Every time the service is truly excellent, extremely professional driver, always on time, and extremely helpful. Plus, (we had the same driver twice) he is the nicest of persons; we had a very enjoyable conversation on the road to Plovdiv. Highly recommended!
CONS:

 , United States () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I have rented cars in the last several years from Motoroads BG only, because of the excellent service!! Good job Motoroads!! Thank you Bojidare (Sofia location) for your professional attitude! Hope to see you this September again!
CONS: None

 , United States () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: Very professional. The bikes were in good condition and the service exceptional. Would rent motorcycles through MotoRoads again.
CONS: None

 , Switzerland () Service:   TRANSPORTATION 
  Solo traveller Customer review rating
PROS: Ride from Hotel in Ploviv do Sofia airport was comfortable. Driver drives carefully and respected guests whishes. We recommend Motoroads and will use their services next time again.
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
   Customer review rating
PROS: Very good and easy first rental. Customer services were excellent and answered all my questions promptly. Will use again.
CONS: None

 , China () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Service is great, it gone well from the booking to return of the car. Highly recommend!
CONS: None

 , United Kingdom () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: Very reliable service, quick and efficient at the airport and flexible with times. Cars are clean and trustworthy
CONS: We are regular customers but everytime we have to put in our address and send the same documents when we book. If you had a member service where these would automatically be on the system and it would be even quicker to arrange rentals.

 , Austria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Wir sind sehr zufrieden! Danke!
CONS: Wir sind sehr zufrieden! Danke!

 , Bulgaria () Service:   CAR RENTALS 
  Family with children Customer review rating
PROS: Мога да кажа само положителни неща за услугите на Motoroads: точност и професионализъм на персонала; изключително добри цени; гъвкавост; много добро качество на автомобилите. От сега нататък няма да търся други компании, щом намерих най-добрата.
CONS:

 , United Kingdom () Service:   CAR RENTALS 
   Customer review rating
PROS: The company is very professional and delivered the expected service at a high standard and for a very competitive price. We used their car rental services and we booked Toyota Yaris but they gave us a Golf instead for the same price which was even better. The process of collection and dropping back of the car was easy and straight forward. I will definitely use them again.
CONS: The car was automatic and we requested manual, we had never driven automatic before but very quickly got used to it.

 , Cyprus () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I would like to take the time finally and rate the services of this company. I HIGHLY recommend it, used their services several times, always pleasantly surprised how easy everything is. The cars are always in good condition, the service is always prompt. But most of all - the team! Would like to express my honest gratitude to all the guys working there, which were always there at impossible times, providing good service and most of all friendly attitude! Congratulations to the company for having such an amazing staff, such professional and friendly environment! Real pleasure to use the services of this company! If there was an option to rate them with 10 stars I would give 15!
CONS:

 , United Kingdom () Service:   MOTORCYCLE RENTAL 
  Mature couple Customer review rating
PROS: Very easy ro arrange via on line web site process, really quick communications and very helpful attitude to make the whole experience simple and worry free.
CONS: None

 , Germany () Service:   MOTORCYCLE RENTAL 
  Group of friends Customer review rating
PROS: We have rent 2 motobikes with delivering to our Finca. At first thank you for the possibillity to deliver the bikes und thank you for the very goog service. Francisco was very friendly und shows all the things we have to know. We want to say thank you for the very good service!
CONS:

 , Canada () Service:   CAR RENTALS 
  Mature couple Customer review rating
PROS: The service was good. The car we got was verry good, we like it. We enjoy it.We would like to rent it again.
CONS: We have not comment.

 , Netherlands () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I found Motoroads to be very reliable, customer friendly and helpful! I was very late arriving in Ruse but the person whom I collected the car from, was very patient and friendly. Any questions I had prior and during the time I rented the car were always answered. The car had some scratches (which I did not notice when I collected the car), but the company knew about this and I was not held responsible for the scratches. I hired an economy car which proved very reliable and held it's own on the bumpy roads in Bulgaria :-) I am very pleased I rented from this company and will rent from them again in future.
CONS: None.

 , Netherlands () Service:   CAR RENTALS 
  Group of friends Customer review rating
Review: Best Western Thracia Hotel, Sofia
PROS: Good customer service and quick responses. We hired some good cars and had a great trip.
CONS: The GPS's that we hired didn't work and couldn't easily be set to the English language.

 , Bulgaria () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: I had great service in february 2015! Highly recommend!
CONS:

 , Россия () Service:   CAR RENTALS 
  Solo traveller Customer review rating
PROS: Дважды арендовал машину. Полностью доволен сервисом. В аэропорту встретили в срок. Также в срок приняли машину. Никакого навязывания лишних услуг и вымогательства. Очень приемлемые цены.
CONS:


"
We have had two unforgettable Summer Holidays in Bulgaria with Motoroads and both of those holidays were awesome, spending lovely quality timecycling and than relaxing in the Sentido Family Hotel at Golden Sand Resort. Me and My family can not express our positive experience with this travel agency! They are real experts and I would like to highly recommend them for anyone who is looking for an affordable and relaxing time out in Bulgaria. Motoroads provides you a high quality travel service and they are really a great value for money!!! T.Schmidt