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The following terms and conditions apply to all tours, vacations and rentals made through www.motoroads.com or any other of our affiliate businesses. You are accepting these terms and conditions and they outline all rights and obligations for both parties - Motoroads.com and the client. No other condition can be incorporated.
MOTOROADS respects privacy and does not sell or divulge any information about its customers. We do not collect or keep any credit card information on our web site. All credit card payments are made through a reliable third party credit card processors and secured through Secure Sockets Layer /SSL/. Your credit card data will stay strictly confidential.
This web site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these Terms.
We make no representations that information published on this web site is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information. This Site provides a large amount of information and there will inevitably be errors in it. We accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law. We reserve the right to change the information published on our web site at any time and without any notice.
Tour bookings have to be made through our website or in writing - email or fax. At the time of the booking a deposit is required to secure your rental or a space on a tour. Payments are accepted instantly, online on our web site by Credit card, or a with a Wire bank transfer. It takes 3-5 business days a wired bank transfer to arrive in our account. A booking is confirmed when the customer receives confirmation email/fax from our office that we have received the required deposit and the reservation is secured.
MOTOROADS, reserves the right to cancel a scheduled tour for a cause and if this occurs, the customers will be immediately notified with a written notice and the deposit will be refunded in full. No further claims can be accepted. In case of a customer canceling his/her booking after a reservation deposit has been paid, MOTOROADS reserves the right to withhold the reservation deposit partially or in full.
MOTOROADS reserves the right to withhold the deposit/tour charge in full when the cancellation is made less then 2 weeks prior to departure or in the event of no show up on the tour start day. MOTOROADS reserves the right to change tour dates and tour routes in order to avoid unexpected circumstances. MOTOROADS is not liable for the cancellation of outdoor activities for reasons out of its control. When the tour has to be interrupted or ended for reasons outside of the control of MOTOROADS, its contractors or third parties such as bad weather, accident, collision, illness, death, strike, natural disaster etc., the contract becomes invalid and the tour will be discontinued. Customers will be reimbursed the proportion of the tour cost for the number of days remaining. Refunds are repayable to a maximum of the paid balance only. No further liabilities will be accepted.
MOTOROADS has designed for you extra outdoor activities on the rest days on each tour. This is a great chance for you to relax, make many new friends and explore Bulgarian culture and natural phenomena. However the participants in each extra outdoor activity are fully aware of the risks and dangers involved and accept full liability.
Those taking part in a tour are responsible for arranging adequate travel, health, accident and theft insurance as well as trip cancellation insurance. All motorcycles and transportation vehicles hired for the tour are insured with a Third party liability insurance and Comprehensive vehicle insurance. A minimum excess insurance amount of EURO 500 is payable by the participant in the event of an accident during a motorcycle tour. Insurance is not included for those participants bringing their own motorcycles or vehicles.
MOTOROADS is responsible for providing the services listed in our Terms and Conditions and at the end of each tour description. Other services are not included in the price and must be requested additionally. We ask our customers to read our Terms of service and to sign an indemnity waiver which is a standard practice of any tour operator. The participants in a every tour are fully aware of the risks and dangers involved and accept full liability. They also are themselves responsible for any damage caused to third parties and agree to forgo all claims against MOTOROADS and its employees for any damage occurring during incidents on the tour. A rider is responsible for all traffic tickets received during the tour. A service charge will apply for all unpaid tickets. All kind of complaints must be reported immediately to the tour guide and cannot be considered at a later time. MOTOROADS does not accept any liability for delays caused by breakdowns or necessary repairs to equipment, bicycles, motorcycles or transportation vehicles during the tour. Any disputes arising will be settled before a competent court of law in Sofia, Bulgaria.
The tour guide is in charge of the respective tour. Participants agree to respect instructions given by the tour guide, the hotel personnel, and others involved in the tour. In case of illness or accident of the tour leader during the tour which leads to tour cancellation, those taking part are entitled to claim for a proportional refund of the tour price. Claims for further compensation are not valid.
The participants in each tour agree to obey the traffic regulations and all rules laid down for the group tour. All traffic fines and expenses incurred during the rental period are renter's responsibility and are payable upon vehicle return. They also agree not to cause any damage to natural surroundings or third parties through their actions while n tour. In the event of a participant repeatedly ignoring rules or causing others taking part to feel threatened because of their actions, MOTOROADS reserves the right to exclude such persons from the tour without refund. Motoroads reserves the right to compensation.
To take a part on our tours you have to be 18 years of age or older. Every participant on a motorcycle tour needs a valid driver's license. Motoroads is not liable for the illegal use of a driver's license. Tourists to Bulgaria from many countries do not need visa - a valid passport is required only. All participants, however, are themselves responsible to go through a visa application if a visa is required. Those taking part in a tour are responsible for arranging adequate travel, health, accident and theft insurance as well as trip cancellation insurance. Bring all the insurance documentation with you.
Any motorcycle rental reservation become final after a reservation deposit is received at Motoroads. If you fail to send your reservation deposit we may cancel your reservation at any time. Modification of an existing reservation is subject to availability. Each reservation paid and confirmed by voucher requires a customer service agent to modify the reservation manually therefore a 25 Euro administrative fee is applied. The reservation deposit paid in advance is non-refundable in case of cancellation. The full rental amount and the security deposit are collectible before or at the time of the motorcycle pick-up. We reserve the right to withhold the reservation deposit paid in advance for rentals cancelled less than 48 before the commencement of the rental.
A Security deposit is required, but not always with a certain motorcycle/car/bicycle rentals. If presents, the deposit is due upon vehicle pick-up. It will be refunded to you when the motorcycle/car/bicycle is returned with no damage at the end of the rental period.
A Car Rental booking can be made through our online booking form or in writing via email. At the time of the booking a small reservation deposit is required to secure your reservation. Any car rental reservation becomes final after the requested deposit is received in our account. If you fail to send your reservation deposit we may cancel your booking at any time. Payments are accepted instantly, online on our web site by Credit card. A booking is confirmed when we send you a car rental voucher by email or fax. Modification of an existing reservation is subject to availability.
For reservations confirmed by a voucher the reservation deposit paid in advance is non-refundable in case of cancellation. However, complementary you can use this amount in full for future car rental bookings with Motoroads. In addition, refunds that shall be made to you shall be your Full Payment less: any applicable deductions, fees or charges applied by Motoroads and/or payment services provider and/or partnering Banks (cancellation fees). Returning the car earlier than the confirmed time in your rental contract is subject to surcharges. The full rental amount and the security deposit are collectible before or at the time of the car pick-up.
All rentals include unlimited mileage within the territory of Bulgaria. Fuel is not included in the rental rate and you are supposed to return the vehicle with the same amount of fuel registered upon pick-up. If less, € 1per liter charge is applied.